FedEx
Reviews and Complaints

I have worked as a temp and for multiple contractors at fed ex home in st. louis MO. As a temp it is an okay work environment 13.75 - 15.75 hourly + overtime. As a temp they dont expect much out of you and you have a small workload and get paid on time. The problem with being a temp is you typically only get hours oct-jan depending on the amount of snow we get. The more snow the more hours.
Now reality. You get hired as a temp during the holidays and then if you want to continue working you need to find yourself a contractor to work for the rest of the year. There are many contractors to choose from but people usually take the first offer they get.
Contractor pay varies from 1.20-1.35 a stop or120.00-135.00 a day before taxes. Pay per stop will be city and by day will be rural. Pay per stop not box (20 boxes to suite 900 = 1 stop if they are there to sign for it you dont get paid) I've been to many top floor apartments with 90lbs boxes if no ones there to sign you dont get paid. Plus gate codes, calling people, unmarked building (especially businesses on busy roads), rude big lady receptionist that refuse to sign and want you to wait for a manager to sign (ridiculous). I dont get paid by the hour and dont have time to wait, so sign for the package people!
In rural areas (120.00 a day 300+ miles) it's a whole new beast. 1 outta 7 houses is clearly labeled lots of back n forth fun. The directions/ manifest/ turn by turns are very wrong. here`s an idea quit using windows 97 to map out or turn by turns and don't buy 13 flat screens to put in the warehouse spewing safety non sense. I'd rather have correct directions then listen to some clown tell me not to back in to a driveway. It would send me 15 in warrenton 2 in jonesburg back to warrenton to high hill back to warrenton then new florence. It would also tell me to turn on roads that dont exist and your gps dosent take you the best ways out there if it can even find it. Oh and if you think your gps will get you through your wrong. I have been bit by 5 dogs chased by countless (bring mace) and I have had two people in a month try to fight me 1 in troy 1 in warrenton for them saying im speeding one guy walked in front of my truck opened my door and tried to turn my truck off. I put it in park and let him turn it off then kept laughing at him and telling him hes wrong he turned red and had a 55 year old tantrum like a child and broke my window controls. He never hit me but I had him arrested anyway. Oh and you will be speeding unless you prefer 15 hour days. My co-worker who does bowling green had a gun stuck in his face twice in 1 year for passing someone who was driving to slow, he got followed to his next stop. People say it's a great job and good "exercise" lol grappling or p90 is a good exercise not being hunched over in a van lifting heavy boxes and unorthodox lifting is not good for anyone. Walking up driveways builds 0 muscle and if your in shape when you get this job plan on losing power and muscle stamina immediately.
Who ever was in charge of uniforms has apparently never worked outside a day in there life. You get a polyester collared shirt that is black and dark purple, I had a nicer tee ball uniform when i was four. This shirt in the summer is uncomfortable and very hot (how bout a light colored cotton tee) If your lucky enough for your van or truck to have a/c (most trucks have 500, 000+ miles and are junk) the box is still like 130 degrees. Don't forget some gatoraid bottles to p in either a lot of gas stations wont allow you to use restrooms.
The biggest issue I have had with fed ex contractors is not getting paid. I personally have been ripped off twice and have heard of many others. One guy dint get 700.00 he was owed. I worked two days for contractor cant say name when the terminal was in earthcity still. I worked two twelve hour days after a big snow storm a few years ago for him, I did ok day1 and on day 2 I failed and quit after ten stops. He had 220 stops on my second day which is double and said I dont need to do it all but when I got to first stop I couldnt even open the big door on the box truck because everything fell into it. It took 20 min to open door. He never paid me and even though I quit I still did fine day 1 and worked 8 hours day 2. The next year after temping for holidays I helped out a contractor worked two 12 hour days 100% completion both days. The third day he asked me if I wanted to get hired on full time in east st.louis. I obviously said no thank you. So he refused to pay me, I saw him at the terminal two months later and pretty much had to start a fight screaming and yelling at him in front of everyone that he owes me money. He eventually paid me. I called the MO department of labor MO attorney general and a few others and they pretty much told me that since he is a private contractor has less then 3(i think) employees and dose less than 500, 000 a year they cant do anything and I should try small claims which would cost more than I was owed. How is that fair or even possible?
The ceo of fed ex needs to stand by his business and make all drivers fed ex employees with decent pay, overtime and benefits. They contract out so they are not responsible for any accidents or customer complaints which allows them stay a fortune 500 company according to the numbers. So when a customer complains about me being rude or speeding or anything else I'm not a fed ex employee so they dont take a negative mark. It's insane they are allowed to get away with it. In my opinion the worst 3 people in history in order would be 1.) Fed ex ceo 2.) Child molester 3.) serial killer
There is more i am forgetting but long story short: Think twice before getting hired by a contractor. I would only recommend this job if you are desperate or if you enjoy grabbing your ankles and being unwillingly and violently violated. This is a horrible job to have with poor pay and if I every win the power ball I will spend every penny to bring this company down and expose them for there borderline sweat shop practices.

p.s.
on ramps were built to get to highway speeds to merge with highway traffic at highway speeds which is 55-70mph depending on highway. 55 is unacceptable if the speed limit is 70mph. Floor that junk prius lady your going to get me killed. And don't block the fast lane people! I don't care if your going 90mph if the person to your right is also doing 90mph speed up or fall in. GET OUT OF FAST LANE!

There was a knock on the door on Thrs. morning and I went right down to open the door. I opened the front door to find a box from WalMart.com, delivered by the Fed EX truck that was backing down the driveway. About and hour later I went out and drove down the driveway. I was irritated to find 3 more boxes and the Fed EX slip down at the road by the mailbox. One box was opened at the top. Pictures are attached. These were paper products from Nashville Wraps and it was just about to rain when I found them there. These tracking numbers were:
[protected] Date Assigned: 08/08/2013
[protected] Date Assigned: 08/08/2013
[protected] Date Assigned: 08/08/2013

Since he was already up there at the front porch delivering the WalMart box, why did he not put these boxes there too. I have a 300 ft driveway and he put them down by the road where they could have been stolen or rained on! I do not understand why he did this.

Why is FedEx sending me an invoice for duty'/tax charges for £60.28 when it's a birthday gift sent from Malaysia by my family, when they had already paid the courier charges.
I think it's a ripoff!

I ordered a small heater from VMInnovations no 11/24/2012 . Received e-mail of delivery on the 28th or 29th. I had to go out of town on the 28th.I called early on the morning of the 28th and informed the person I would not be at home, requested for the driver to keep the package on truck and I would come to pick up. FedEx informed me they delivered the package to my house. I never saw this item. When I informed VMInnovations they said that FedEx delivered. Therefore I have to pay for something I did not receive. This is very bad customer service! FedEx needs to prove this delivery.

I was trying to pull out of a parking lot onto a four lane highway with a middle merge lane. I got into the merge lane and noticed the left lane was open and a Fedex van (#112618) in the right lane. As I was half way into the left lane, the Fedex driver changes lanes and cuts me off. I raised my hands in the air like in a "what-the-hell" gesture, and I notice he gives me the finger from his left mirror. He continues down the road changing lanes several times when vehicles are not going fast enough for him. I thought Fedex drivers were supposed to be professional. I guess not.

For the third time I have ordered from a company who uses FedEx to deliver and I have had the same problem each time. I take the day off work to wait for the package, it never comes. I check the tracking number on the website and it says failed to deliver because business was closed or person did not answer. So call them up and they say no one answered when they buzzed the apartment. I never heard it, next day I wait again and hear nothing. Phone, same thing again, so I test the apartments buzzer, works perfectly. So each time I have had to take a cab across town ($33.45 there and $33.45 back) which defeats the purpose of getting it delivered. Not to mention FedEx has cost me over $190.00 in cab fees. AND they tell me it's my fault for not answering and I have 3 days to pick up my package or they send it back. Not using FedEx or any company that uses FedEx ever again.

So my dog is thee friendliest, most happy dog I've ever had/known. This guy pulls up, and without honking, which they're supposed to do if they're to scared of a dog wagging his tail, walked right up to the door. My dog jumped up and gave him a little two inch scratch on his leg. My mom was sitting in our office in the front of the house and saw the whole thing. When she came out she asked if he was ok and he said yea just a scratch...or maybee his tooth caught my leg and he bit me. Which is a truly embarrassing lie for my dog would never bite. Now we get a letter in the mail from a local lawyer saying he's suing us for a serious dog bite. What a low life ###. These people deserve to get a broken nose and leg and arm and then see what a real injury feels like. Better yet let's have them meet our war veterans who have given there arms, legs, and lives to serve our country for us...and then see how bad a itty bitty scratch is. Wonder who the great men and women of the us military can sue for getting shot or blown up? Such a low life ###, punch yourself in the face.

On 3/2/2013 fedex ca driver lincese plate # 71353e1 run red light causing me to stop in center of insection while my light was green. The person behind me almost rear ended me.

I ordered something from amazon It was shipped by smartpost. But it never arrives. I waited and waited, thinking that fedex would deliver it in front of door or at least leave a tag. When I found it was delivered online, and there was nothing around, I contacted Fedex. They said they had delivered it to USPS. I went to USPS office, they said it had been delivered. I went back home, and waited and waited for one week. Nothing showed up. USPS called once, asking me to check around, even my neighbors. I don't want to judge that there might be potential thief around, because I saw too many complaints about Smartpost online. The USPS customer made me feel like I lied to them. And they confirmed that someone had left something in front of door. This is extremely funny, because USPS NEVER NEVER leave a item in front of my door. They only leave a tag, every time! And this item certainly can not fit into the parcel lock of my apartment. Another funny thing is: USPS asked me to check neighbors on other floors. Hah, imagine why they would take something that obviously does not belong to them!

Same experience happened on my wife. She waited for her online order from the Carter's. The order was delivered by Smartpost. For one week, the tracking system was always showing: arrived at XXX (her city). Until today, she saw online (delivered attempted, check local office). She and her roommate were at home the WHOLE DAY. There is NO TAG, NOTHING AROUND!

Anyone who has ever received a package delivered by Smartpost?

Please do not deliver anything using smartpost!

FEDEX is a poor excuse for a delivery service. They were supposed to deliver my package on Dec 21st (according to the website) well I tracked the package on Dec 21st only to see that they had changed the date to Dec 22, a saturday, and my office is closed on weekends. I then check on Monday and there is a delivery exception. I call them and they tell me that someone at my office told them that the office is closed on Monday... BULL! I work for a NATIONAL payroll company... we are NEVER closed on non holidays. I asked the person who did they speak to.. did they call and they said they didn't know... further lies. The package was a christmas present and because of FEDEX and their poor service I am now forced to try and find something to present to my child... I now understand why my company has severed all ties with fedex and uses UPS.

On dec. 14th at 11:29am I received a call from fedex stating that I would receive a delivery on dec.15th that had to be signed for by someone over twenty-one. I responded that I would stay home all day to sign for the package. I waited all day and called fedex twice in the early evening to make sure I would receive the package. Twice I was told it was on the truck and that it would be delivered by 8pm. At 7:21pm the driver entered in the computer that no one was home. Three people were sitting within five feet of the door plus four dogs. Their is no way that driver tried to deliver the package. I believe that the driver lied. If he got back to the west chesterfield location before 8pm (Which is over one hour from my home) he must have wings.

For several years I had a great Fedex delivery guy for my area. He knew all his customers and where best to leave packages safely. I asked the temporary new delivery person where he went and was told he was upset with Fedex and quit. I know the feeling. My house is situated on a lake with the mailbox 1/10 of a mile from the house on the roadside along with 9 other mailboxes. A couple of months ago I filed a case with USPS since myself and my neighbors have repeatedly had our mail stolen. Not really happy with USPS since their solution was to get a P.O. Box. My solution was to use Fedex for anything important. Yesterday I was home all day yet I went to the mailbox to find a Fedex door tag hung on the outside of my mailbox, inside was the Fedex envelope which contained a check from my company. I called Fedex explained the problem and I am still waiting to hear back. Fedex it is ILLEGAL for you to use a USPS mailbox! Companies are only as good as their employees. I suspect this employee was hired for less than my previous delivery guy and was simply too lazy to do his/her job of making deliveries. I will wait until tomorrow to hear back from Fedex and see what type of action they will take. Otherwise I will figure out who the proper authorities are to contact and let Fedex answer to them for their offense.

i was waiting for two packages from different companies both delivering with FEDEX.
when the driver came i took a small package witch was some cooking utensils signed for it and carry on waiting for the other package, a play station.in the evening frustrated that the play station was not here and was next day delivery i tracked the parcel, only to see that it has been delivered and sign for by me.quickly tracked the other parcel that i received and it was showing that is not even at the local depot. called FedEx only too find out that the parcel that i actually received in my hands was missing, and that the play station was delivered (not). after many calls and investigations i took a closer look at the package from FedEx only to realize that there are two labels on the parcel.one on top of the other one.
the play station tracking number was on top.the one for the utensils was well hidden underneath.so of course i signed for my play station...since that was the label that the driver scanned.so now the utensils are in my hand but in FedEx system are missing and the play station is nowhere to be found but in they system i signed for it.
please if anyone knows here i should go from here help me please!

Fedex home delivery is not only awful, but ridiculuous and unacceptable. This happened twice already and despite my calls to the customer service (Which were of course nice and courteous) their hired driver is probably the laziest of all! He said he rang my bell and I was right here at home waiting! No one rang my bell! He lied! Did he actually come and tried to deliver? You would question this! I am very very angry and upset. I got a call from them that he will try to come back in the afternoon and that means I will wait for the worst delivery service ever again! I hope those companies who send their products online will not use fedex anymore really really disappoints in all aspects of customer service!

FEDEX has NO customer service. The FEDEX website allows customers to find out how to do business with them, but they do nothing to receive or respond to complaints. Example: I put official government documents into a FEDEX Letter for fast, reliable delivery...HA! HA! I placed the envelop into a FEDEX box feeling that I was doing business with reputable organization...HA! HA! The recipient contacted me asking why the FEDEX Letter had been repackaged and the documents were water damaged? I tracked the letter, but there was no indication that that the FEDEX Letter had been repackaged. I found a way to send an email to FEDEX related to delivery, but no way to file a complaint. I received three emails all telling me that my issue was being forwarded to the person who could best handle my issue...then nothing. There was no way to reply to the email...no one who took responsibility...no telephone number to call (except to ask about delivery...automated asking for the tracking number and telling me that it had been delivered). I will NEVER do business with FEDEX again. I paid $50 to have water damaged documents delivered with no accountability for damaged delivery. I had to resend the documents since the agency couldn't use the water damaged documents.

We had some business with Korea. We ask them to send some aluminum tanks to us.
1st time, we used UPS, it cost 1200USD for 4 tanks.
2nd time, we send back 3 tanks (unfinished one) to Korea by UPS, it takes around 1, 300 USD.
3rd time, we request Korea side to send that same 3 tanks that we sent back (completed ones) to us, we provide UPS and FedEx account.
All tanks hase same size. 2nd and 3rd time, we used same box for shipping.
The Korea company this time used FedEx, and we agreed to pay at our side.
When we got invoice, it was 7, 300 USD. I could not believe my eye. What is FedEx business here?
It is my fault that I did not check their rate, quote. But I think it's very un-reasonable price here.
Any one have any idea what should we do to get better price? Thank you very much.
*** My lessons: Never use FedEx international service, UPS is much much better.

Approximately 2 years ago, the reliability of Fedex has declined precipitously and is now to the point of ridiculous. You are lucky if you receive a package on time 50% of the time. They give one excuse after another...weather problems, plane problems, mis-routed, mis-sorted, etc. You will get a different excuse each time you call. UPS and the usps are providing far better service and reliability now than Fedex is. Fedex used to be the best courier service...now it is the worst. I know vendors who have stopped using them as shippers due to their increasing unreliability...and hope that soon, the usps and UPS will knock them off the pedestal they no longer deserve or merit. In fact, if the usps is smart, they will jump right into this huge opening the Fedex is providing right now and replace them as better courier. The usps needs the business and this would be the time to take advantage of the failings of Fedex that have just continued to increase the past 2 years or so. Shame on Fedex. Hope you go down.