CB Shipping and Logistics FedEx Fedex's failed pickup and integrity concerns

FedEx review: Fedex's failed pickup and integrity concerns

dbx0322 of US

Sep 09, 2023 11:18 am EDT

Verified customer

Featured review

I had a scheduled package pickup for Friday, September 8th, 2023. I followed FedEx's instructions to leave the packages on my porch from 9 am to 6 pm ET, which I did. However, FedEx never picked up the packages. The next day, September 9, 2023, I contacted FedEx and was told that a pickup attempt was made at 2:47 pm, but the packages were supposedly not ready. This is simply untrue, as my doorbell camera clearly shows the packages on my porch from 9 am to 6 pm, with no attempted delivery during that time. I've experienced missed pickup at least four times in this neighborhood, further solidifying FedEx as an unreliable delivery service provider. This is an ongoing issue.

I offered to provide the video footage to FedEx as evidence when calling customer service, but they showed no interest. Instead, they insisted on rescheduling the pickup for the following business day, which is Monday. This situation has caused me significant inconvenience on two levels: firstly, my planned shipment has been delayed due to a FedEx failure, and secondly, the inconvenience has been compounded by a blatant untruth from the FedEx driver. It's disheartening that FedEx customer service appears unwilling even to review the footage, let alone take steps to prevent future instances of missed pickups and dishonesty to enhance the overall customer experience.

Kindly review the attached video footage from September 8, 2023, depicting the packages on the porch between 2:30 and 3 pm ET. No pickup attempt was made by the FedEx driver, despite their claim of an attempt at 2:47 pm.

Video:

https://drive.google.com/file/d/1lTNlN4KwyY3LeluESI7sXAHlkiX-o1MC/view?usp=drive_web

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