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CB Shipping and Logistics FedEx Joplin, MO
FedEx

FedEx review: Joplin, MO

K
Author of the review
10:44 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

For years McDonald County, MO has been dealing with horrible service. Packages ride around in trucks for days not being delivered. They are either marked delivered and never found or marked "operational delay". Today my medication which has to be kept cold was supposed to be delivered before 5pm. It was sent overnight but not delivered. Third month in a row that my medication will arrive warm. Why does this continue to happen day after day, year after year? I don't understand how you stay in business or why anyone willing uses your business. I have tried not doing business with companies who insist on using you but that only punishes me.

I know that this is not exclusive to my county. I see posts on facebook from people all over the country who have the same complaint but it is never resolved. Even if I call to complain I am given the same line every time. We will open a case and then 48 hours later it is closed with no resolution.

Please fix this problem. Hire capable drivers who actually do their job.

Here is the tracking number of my latest package that wasn't delivered on time: [protected]

Desired outcome: I really don't expect you to fix this...it is never even addressed.

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Fedex don't deliver on time!
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