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FedEx

FedEx review: Web pages no help

T
Author of the review
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

It was early Saturday morning 23 Sept 2023 when I started trying to get an answer to the question: Does FedEx have Saturday pickups in my area (45 minutes west of St Augustine, Florida where they have a hub).

Their artificial ignorant 'helper' was useless .. all sorts of other menu's and filters on finding everything except the answer to the question.

Called the Tennessee customer help center - talked to a person trying to be helpful. He referred me to a Dollar General Store which the computer lists as a drop off spot only ... not a point of origin.

Besides, he said the FedEx truck picks up at 0800 ... which sounds like it had already passed on through my area ... no other help from Tennessee.

Aggravating more - FedEx policy is not to give out phone numbers at all .. meaning a call to the hub would have answered the question .. and Dollar General East Palatka phone number I had to locate myself was worthless - they don't answer their phone.

Now it is 10:30am I'm going to have to do the old fashioned way .. us postal service.

Desired outcome: Have the FAQ's on the web pages as well as the 'filters' on the 'find your store' page include information of Saturday service

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