Firestone Complete Auto Care
Reviews and Complaints

I don't have all the info with me but I remember it was late July when I went to purchase tires on Main st Hesperia Firestone. They kept my car over night due to no tires in stock. they return my car the next evening, I was unsatisfy and I ask to returned them and the sales person said no he was going to call the police. I filed a complaint and they never return my calls. the sales person even said they don't do nothing about complaints I'm writing to see if this will work, I wish if there many more of us with this situations I will filed a complaint to court and see if they coulddo something more professional.

I've been a Firestone customer for awhile, under my account, I have 3 active cars that I bring in for work. On my 2008 BMW 335i, I have been going to the Kennedy location for a long time and gotten at least 5 alignment done without any issue. I understand my car was lowered but it has never been an issue from the past.
On September 15, I dropped off my car before noon for an alignment and wheel balance. I was uber home and waited for the call to see when the car is done. No answer until I called back around 5:15pm and they said they were working on it. I eventually got a call back right before 6pm stating they could not do anything with my car because my car is too low.
In the past, I've seen the employee simply use a 2x4 to get the car onto the alignment ramp or the lift, but this time, they were not able to accommodate anymore.
Store manager stated that it was against the policy, but my understanding when I brought my car in for the lifetime alignment is they agreed it was not a problem with a lowered car. Now after two years of doing this without an issue, I am denied of having my car work on.
I originally was going to ordered 4 tires to be installed on my car, but I was told it cannot be done anymore. Had I was told Firestone does not work on lowered car, I would not have purchased the lifetime alignment to begin with.
The staff I worked with, Sasuke, was a very professional employee. Although I was upset, he gave me the information, and apologized many times. I would have been more upset if it was not because of his attitude and customer service.
I really hope firestone can simply get a low profile jack, or metal ramps for the alignment rack, so I can continue going there for future services.

Customer invoice: 237327
Store #: 014583

My mom blew a tire at 6:00am today and after a nice civilian helped her change her spare she drove to Firestone 3032 Atlantic blvd in canton @6:40.
My mom was on her way back home to north Carolina and needing a full tire.
I understand your store doesn't open til 7am however your open sign was lite up and people were there. Someone opened the door and my mom told him what happened and his response was "we don't open til 7" so she waited as well as we waited with her in a separate car with a baby and toddler. When they finally opened they told her they had appointments and it would be an hour to hour an a half. After waiting there for 30 mins my mom went back in to see if they even carried her tire WHICH THEY DID NOT. So we wasted an hour sitting there for them not even to have the tire. I as well work on appointment but have a very hard time believe no one has a spare 15 mins to help someone out who doesn't need anything major.

After experiencing such wonderful help from a local person when the tire first blew the service we received at firestone was completely beyond disappointing. Instead of opening the the door and telling her we don't open til 7 he could at the very least looked to see if they even had the tire instead of us sitting around for 45 mins for nothing.
She drove right down the street to another place who not only had her tired but took her right away because she was asking for 15 mins of someone's time.

Not only did your company lose money because she probably would have taken any tire at that point, you lost future customers in my family and anyone who will hear her story.

I had my 2005 Ford Explorer rear brakes checked for a noise. The mechanic said it was a wheel bearing that was just starting to go bad. He said he could fix it but I did not have the time that day to wait. I asked if it would be OK to drive and told him that I drive pretty far every day to work and back. He told me it would be ok. The next week I had 3 of the 5 lug nuts on my passenger rear wheel break off and the wheel almost come off while driving to work ( traveling at speeds of 65-70mph). I had the car towed to my local Ford dealer for repair. I was told that the bolts were over torqued by the last person who had the wheel off. I called Firestone and they were very apologetic stating they could pay for the tow and the repair bill but not for the rental car I had to get so I could go to work. This has been almost 3 months ago and I have received no reimbursement. I called yesterday and now they are telling me the entire incident was all my fault and they will not pay for anything since I "refused" to get my car fixed on the day they told me I had a wheel bearing starting to go bad. I am very irate about this and I am planning to get an attorney if this is not handled. I had a person with me who witnessed the entire conversation on July 2 when I was told that the car would be safe to drive.

I'm in NC used Firestone in Greenville SC Hayward road, great service and asked to have receipt emailed to me as I had paid by phone. Cisco tried several times unable to receive one. He stated would fax it but I'm not at work to get fax. Can someone help to get a receipt emailed or mailed to me? Thanks
Phyllis Burton
[protected]@ triad.rr.com
Or. 1725 Ralee drive
Winston-Salem, NC 27127

I would like to tell you about my recent experience Aug. 15, 2018 at Firestone Complete Auto Center, 4847 Reed Rd. Columbus Ohio.

I wanted to put new tires on my daughter's car. I live about 70 miles away. I went online to shop for the tires I wanted, chose ones that were on sale, the Firestone FR710, and got an online quote, then called for an appointment. The price online was confirmed, but I wasn't sure about if it was an LX or and EX, but was told that would be checked when I arrived. The vehicle was a 2009 Kia Sportage. My daughter works close to this store, so I drove to her work, picked up her car and took it for the appointment. When I checked in, I was told the quote I received was not for the proper tire for that car and he didn't have the proper one. He quoted me a different tire which was about $100 more for the set (he did reduce the cost by $10 per tire). This vehicle is 9 years old with 154, 000 miles and not being sure how long she will have this car I wanted to be economical. I inquired about my original choice as to whether they would fit even if they were not the "proper" size. He only answered by saying 21555R…. (not sure the numbers he rattled off) was the "proper" tire for that vehicle. I felt that did not really answer my question, however, after driving 70 miles and arranging our schedules around this appointment, I did not want to make another trip so I agreed to the recommended tires. I ended up getting an alignment, so my final cost was just over $600.00, substantially more than I had expected to spend. I waited about an hour and a half, which was reasonable. When I walked out to the car, I noticed the tires looked smaller than the ones that were on before. It stayed on my mind, I kept thinking they were so small, but I rationalized that we must have had the wrong size on to begin with. This nagging feeling stayed with me. The next time I saw the vehicle, I examined the tire for the number, checked the receipt (which verified the number) and proceeded to research online for the "proper" tire size. As a result, I discovered that the tires I purchased were not the correct size. All numbers were the same, except where mine were 55, the correct should be 65. I called and was told the salesman was out until after the Labor Day holiday and he would call me back on Tuesday of that week. But he acknowledged that the size was wrong. I am not sure why I had to wait for that particular salesman to call back. I waited until after 5pm on Tuesday without a call, so I called. I was told they could be swapped out, but he had to order them which I understood would be the next day. I did inquire if the original ones I selected were available (still considering the price difference). He deflected to these were better and there was a small refund coming, around $30. At that point I wasn't going to push the issue, I just wanted this corrected. I let the next day go by without a call. So I called, it was now Thursday of that week. I was told the tires were in and I made an appointment for Friday. My daughter went in and was given the refund.

All that being said, here is why I am upset.

1.) There was no apology or even and explanation as to why this occurred.
2.) I still purchased more expensive tires than I wanted.
3.) Both times I was promised a phone call, I never got it and I had to call them.
4.) The inconvenience of another trip there and another 1 ½ hour wait.

I am not saying I expect a free set of tires, but I would think some sort of explanation would be in order, if not an offer of some kind such as a free oil change, to make up for this error. I would even think I could be reimbursed the price difference of these tires.

I purposely went to a name brand tire center to receive excellent customer service and to be treated fairly. I must say, there was no argument on the fact that they would replace these tires, but the customer service was certainly lacking.

I have worked in retail most of my life, and I assure you, I have made mistakes with customers. It's not that I expect people to be perfect. It's what happens when a mistake is made that matters. A little bit of humility in this situation would have made a tremendous difference. I really do not want to think that because I was a woman I was not offered an explanation. I am not familiar with the numbers that correspond to tire sizes, but aside from that I am fairly knowledgeable about cars.

Please accept this as constructive criticism and hopefully your dealers will try to improve in this area.

Thank you.

Delila Stiteler
1422 St. Rt. 603
Ashland OH 44805

[protected]

My boyfriend took my car in to get my battery checked. He made it clear he needed a diagnostic and requested to be notified prior to any service completed. He received a call mid-day informing him they sent an incorrect email and told him to disregard it. Seven hours later, he still had not heard back from them regarding the status of my car, so he called to see how the diagnostic went. They informed him they replaced the battery, without his permission, and would be charging $228 for the services completed. When he and I went to pick up the car, I let them know I was not satisfied and was met with a passive aggressive tone, indicating the mistake was mine. (Legally, you must inform a customer prior to doing any kind of service. This was not a mistake on the customer end.) Additionally, they did not have him any paperwork prior to completing the service, so there was no written authorization either. The service rep, Aaron, also told my boyfriend it was his job to reach out, which my boyfriend reminded him, he had already done. Aaron tried to blame it on the call back number we had provided. We both verified our correct numbers. Aaron then proceeded to admit that they had forgotten to call on their end. When requesting a discount for the mistake on their end, they gave me $8 off, which covered tax. Thankful for something, as this was a terrible and very unprofessional experience. I will not be returning to Firestone for any further service, as I feel such high prices for such poor service is a waste of my time and money. Being a customer service representative myself, I am incredibly dissatisfied with this service.

I spoke with Aaron at the mission valley location in San Diego. I went for a battery change and he said they would test it and call me with what they find. I received a call about an hour later saying he accidentally sent me an incorrect email and to disregard it. 7 hours later I still haven't hear from them so I call. He says it ready and they forgot to call. I get there to find out they put in a new battery, without my consent (I NEVER SIGNED ANYTHING), and was charging me $228. I said I never got a call confirming this or giving permission to operate on the vehicle to which he responded we tried the number you gave me and it didn't work. I said what's the number, to which he responded my incorrect number. To which I said, weird cause you called my correct number earlier so I know you had it. And I could see where he had my number and he chicken scratched a 5 over an 8 which was clearly there originally! (That being my correct number). He then said wel you never called us to confirm to which I said, "that's not my job, the burden of confirmation is on you! It's your job". To which he said you're right, we can take the battery out if you want. The job was already done and we needed the car to get to work. But Aaron is a horrible employee and literally put his failure of his job on me. Will never be returning. Aaron needs to be reprimanded and/or replaced

Last week took vehicle in Firestone in Elk Grove, CA FOR ALIGNMENT, rotation & BALANCE they didn't do correctly so here I'm back in FIRESTONE in Elk Grove, CA. I couldn't make appointment, so far I've been here since 10am and it's 2:30pm
U would think if a customer comes in for redo they would do it ASAP and I still don't know when it's going to be DONE!

I'm complaining about the unperfonisal work environment of firestone. They allows employees to have sexual relations in and out of work. The store manager for Parmer lane ( Jason) and front counter help of northcross drive ( Amanda) have been having sexual relations at work for weeks now. They will meet up and the store and disappear in the managers office for hours on end. They kiss and group in the front lobby and warehouse. Customer's have complained. Amanda will meet Jason after the store closes and everyone is about to leave. I have contacted corporate about the and they don't feel it's a issue. It's a issue when customers start feeling uncomfortable and complain. I strongly feel this condut is unacceptable.

I wanted to share the worst experience in my life with installing tires in my car. It was at Firestone, Hingham on 8/31/18. The car was dropped at 02:44 and was supposed to be ready after 2 hours. After that time I called Firestone and it turned out that the car would be finished around seven o'clock. At 06:40 I came to the workshop to see if my car is already finished. Just when the service advisor saw me - they started exchanging my tires. Already at 07:06 my car was leaving the garage and noise was heard on the right side of the front wheel. The car was parked without a test drive and without checking the TPMS. I asked the mechanic to check what causes noise because he was not there before. However, the mechanic did not really want to check anything, he only said that he replaced only the tires and not the brakes. However, after my request, the service Adviser went out and checked if the backing plate is in the correct position but did not check if the problem with noise in the wheel was repaired. Then I was asked to pay the bill for installing the tires and it turned out that I had to pay more than agreed. Instead of $ 68, I was asked to pay $ 91.62 + tax (total $ 93.05). In this there was a charge for lt truck / van oversize tires $ 18.80 and for valve stamps- $ 8. After paying attention, the service Adviser said that everything is correct, but I have to pay full amount. I paid because I had no other choice. When I went home from the right front wheel I still heard noise. After checking, it turned out that the wheel weights were incorrectly installed and hit the caliper. And the car in this condition is not safe to use !
Please see attached photos of installed tires and invoice.
I expecting high quality service from this tire service center -I got the worst service in my life including working people who do not care about well done work and customer satisfaction
Looking for any action from you.

Eugeniusz Bramowski
[protected]@hotmail.com
Cell: [protected]

Kept vehicle 2days on brake replacement. Brought truck home parking break did not work and brakes making noise! Took back that afternoon and waited 3 hrs!brought home seems fine! About a week after drove truck and now brake pedal goes almost to floor and parking brake does not hold! Now we have to return to firestone3720 camp wisdom road for repair!

When I got a call that work on my car was completed and I could pick it up, upon my return, I noticed my tires weren't rotated. I knew that because both of the tires on the driver's side had traces of yellow paint on the sidewalls from where I had driven to close to a freshly painted yellow. The mechanic who worked on my car said the tread appeared to be wearing the same on all the tires so he didn't rotate them. I said I should have been informed of his opinion and allowed to make a decision as to whether I wanted to forego rotation, or not.

Failure to provide that requested service prompted me to ask if the suspension was checked specifically the struts and shocks. I noticed my car was handling differently. The manager said they didn't need replacing because they weren't leaking. I asked "don't these parts need to be replaced as part of vehicle maintenance at a certain point in time?" He said no. "You don't want to spend money if you don't have to. Do you?" I went home and did an internet search. The recommendation is to replace at 50K miles. My car has twice that mileage.

I decided to purchase 2 new tires right then because I learned there was a promotion. The manager said I needed 4 new ones. I asked why. He gave me some explanation that didn't make sense; he said something to the effect that the tread on all 4 tires had worn the same. I told him that was not true because two, from the original 4, had to be replaced much later due to road damage. He checked and found I was correct. At that point, he backtracked and said he didn't say I needed to purchase 4 new ones.

Even though I asked for this to be done earlier, I was kept waiting outdoors in the heat for over 15 minutes for someone to put an oil change reminder sticker on my windshield. I had to ask a mechanic working on another car to do it for me. Later I placed a call to the store; I was kept on hold for so long, that I ended up driving back and to address my issue in person. It hadn't gone unnoticed to me how quickly counterpersons pick up the phone and handle these calls, even if it means leaving the customer standing at the counter waiting to complete business.

Somehow I feel that these latter incidents were contrived by the staff because I verbalized my disappointment with the poor service I had received.

Who knows how long this deception and failure to perform services has gone on.
I've frequented this establishment for decades because it is close to my residence. If I continue to get this treatment, I will look around for another auto repair/service shop to patronize.

to whom it may concern, I would like to say Thank You ! i pulled into the parking lot a technician looked at a tire and said :that's a dangerous tire, i said i can't but one right now, he said do you have a spare, my answer was yes . i am disabled he offered to put my spare on. Wow !
again I would like to say thank you !
Firestone south-land mall
tech's Robert & Francisco.
P.S. a happy customer IS a returning customer.
Thank You !

I brought my car in on June and purchased 4 new tires. Tires were balanced and a week later I brought the car back in for an alignment. We are in August and my front tires have the wire showing and I have a hard bounce in my car. I have a scheduled appointment today at 9am. The MANAGER as he felt he needed to tell me that when he said I purchased the tires and didn't get an alignment which voids the warranty so it will be prorated with the nastiest disposition. After going back and forth about telling him I did an alignment, he comes back and states oh it was an alignment and it was delayed because the other store had a delay. When someone spends their hard earned money you want the job done correctly! Stop trying to put your mishaps on the customers! The MANAGER needs a year long customer service class because if it wasn't Sunday... I would have told him some good stuff!

I purchased a set of Destination A/T tires on 9/8/12. My truck had 152k miles at that time. I bought the extended "lifetime" balance/rotate warranty as well. Took my truck to the Firestone shop on 13802 N Scottsdale Rd, Scottsdale AZ 85254 today 8/24/18 for a balance and rotation. My truck has 190k miles on it now. Was told there was nothing they could do since the "lifetime" warranty is no longer valid. Instead they tried to sell me a new set of tires. Really? Found out the "lifetime" warranty is only for 5 yeas. Really Firestone? Talk about misleading information. I've been a loyal customer for almost 20 years and I will no longer use your services. Terrible experience and the manager of the store offered to give me $8. What's that about? I paid $940 for these tires with the understanding I would be taken care of but that was all a bunch of garbage. Great job Firestone! I be sure to share my experiences with various social media sites so no one else gets caught up in your misleading "sales pitch".

On Friday, August 3rd I took my vehicle into Firestone Store #307228 (Hacks Cross/Centennial Dr.) for a scheduled 2:30pm appointment. I had previously brought my car in for a/c evacuate and recharge service in May 2018. I was told in May that the technician shot dye into the a/c system and to return when the air stopped blowing cool. So, this was the follow-up appointment. I was checked in by technician Adam. I advised him that I would wait on the vehicle. He stated that it should only take a couple of hours. I asked him would the service to complete by 5pm since there was a sign on the door informing customers the repair shop would close early for a meeting. Adam informed me that the meeting was cancelled and the repair shop was open normal business hours.

After about an hour, Adam came into the waiting area to inform me that I had a crack in the a/c hose assembly and it needed to be replaced. I asked him about the price and authorized the repair. Adam returned to the waiting area around 5:15 and told me that the technician was wrapping up and should have me ready to go in a few minutes. Adam then left for the day. At 6pm, the only other customer in the waiting area with me was advised that her vehicle was ready for pick-up. I went to the restroom. When I returned one of the technicians asked me what vehicle I was waiting for. I answered his question and he then told me that the a/c technician had already gone home for the day. I asked him was he kidding me. He responded that no one informed them that I was waiting. He also said there was an issue with the technician getting the hose to fit, so he just left everything until the next day. Adam was supposed to inform me of this issue before he went home. I told him that Adam informed me that my vehicle would be ready in a few more minutes, before he left. He did not mention any issues with the hose or advise me that the vehicle wouldn't be ready until the next day. I told him that was grave lapse in communication. Also, I informed him that that was my primary mode of transportation and that I didn't authorize an over night stay. He apologized and said that lack of communication is a huge issue there. I called a ride to pick me up. I asked him why my vehicle was parked outside the bay door and would it be moved inside. He informed me that the a/c technician left it that way. However, they would park another vehicle next to mine to safeguard against thief. He also told me that the store opened at 7am that next day.

On Saturday, I called the repair shop around 9am. I asked to speak with the store manager Tim Green. I explained the situation from the previous day and asked for an update on my vehicle. He said that he wasn't sure about the status. While on the phone, he reviewed the service notes and stated that 2 hoses had been ordered. I told him that one of the technicians from the previous night mentioned an issue with the a/c hose. Tim assured me that my vehicle would be ready for pick-up by noon. I received a call from Firestone around 11:50am stating the vehicle was ready. I located a ride and was dropped off at Firestone with my toddler around 1pm. I went inside and checked out. When we made it to the car, I crunk the car up so it could be cooling while I got my toddler settled. I noticed that the air wasn't blowing cool. I took my child back out the car and returned inside. I spoke with the technician that checked me out and advised him of the issue. He said I would have to wait and chat with Adam since he initially checked me in. I waited 10 minutes to speak with Adam. When we spoke, he asked if the air was working properly before I left the shop. I told him that I had just checked out and hadn't left the property. The other technician confirmed my statement. Adam then asked for my keys and said he would get someone right on it. After waiting 45 minutes, Adam came to the waiting area to inform me that the hose was fine. However, he was holding something in his hand. It was a broken a/c relay, with 3 holes in the casing. I inquired about it and he stated that they broke the relay trying to test it. He also said that the relay needed to be replaced. He said the relay got broken when they tried to remove it for testing. Adam then informed me that Firestone would be replacing the relay free of charge. He said that he'd called a local Nissan dealership. They had the relay in stock and Firestone was sending a technician to retrieve it. The a/c technician told me he'd be back soon. Around 3:30pm Adam returned to the waiting area. He stated "I'm kinda scared to come in here with this bad news. Basically, Nissan has the relays but they come in a set of 4 for $800. And we just need one, so Firestone won't pay for it. So, my a/c technician created you a junction box to get the compressor to work. Now you have cold air. If you get too cold, just adjust the temperature setting because the compressor might blow up." I responded "What do you mean it might blow up?" He said "No. I didn't mean actually blow up. It just might stop working." I told him "Hold up. So, you're not standing behind your shops work? How is it that your technician just fixed my car, so you say, but you're in here talking about the compressor might blow up? You're very unprofessional. My car has been here for over 24 hours and here you are telling me that you're not confident in your technicians work. I am very disappointed with Firestone." I then asked for my keys. Adam apologized for creating confusion and said the technician was about to pull my car up. About 5 minutes later he called me up to the counter to checkout. He stated that I needed to sign for my keys to be returned. I signed the keypad and he handed me the keys and a printout. On the printout, Adam typed a bogus statement about Firestone jumping the relay to turn on the compressor. And stated I was aware of this. That is false! I was not aware of what the a/c technician actually did to fix the issue.

A few days later, my car wouldn't start. I called my dad. He came and tested the battery and said it was dead. I told him the battery was only 9 months old. We went to Auto Zone to get a new battery. They tested the battery and said it was no good. He installed the new battery, however the car wouldn't start. The fuse on the positive cable and overheated and burnt out. Also, the fuse for the radio and the windshield wipers had burnt out. I replaced those. We also noticed the rigged up relay that Firestone installed. The had taken the broken a/c relay and wrapped it in copper wire. This was placed in the a/c relay slot on the circuit board.

Two days after that, on Wednesday, August 15th, when I started the vehicle, I wasn't able to move the gear out of park. I Googled "how to manually release the gear shift". I drove to Steele-Guiltner on Hacks Cross so they could kick the car out. A few hours later, they returned with a diagnosis. The make shift relay that Firestone created/installed and overloaded that circuit. Steele-Guiltner replaced the a/c relay with a new one and it burnt out. The Asst. Manager and Manager both told me that Nissan would have to reset the computer system in the car to get everything back on track. And the dealership needs to fix the a/c relay. There was nothing else they could do. They both apologized for the poor work I received from Firestone.

I filed a formal complaint with the Headquarters in Nashville, TN on Wednesday @ noon. I have not been contacted by the District Manager yet. The heat index has been over 100 all week and I don't have any air in my vehicle. My toddler has severe bronchitis and allergies. I'm now forced to rent a vehicle. Which is another added expense.

I want Firestone to correct the actions of their employees. My vehicle needs to be repaired by the dealership. Also, the technicians at Firestone need training on communicating with customers and practicing good work ethics. The manager should have made sure that his technicians did legit work. My vehicle did not have these issues when it came to Firestone on August 3rd. That bootleg repair has caused major damage to other components of my vehicle.

I feel that I was taken advantage of because I'm a female. For some reason, shady repair technicians will attempt to belittle the intelligence of their female customers.

Hi my name is Liliana Osorto. I came to one your stores located at 1845 e Rosemeade parkway carrollton tx 75007. I brought my Audi so they can check one of the tires since it has a nail on it, so I decided to drop it off. My husband talked to Richard over the phone and told him we wanted to get 2 tires instead of 1 since it was advised the tire with the nail Is not repairable. My husband was clear and said he wanted the same brand we had which is ToYo. Richard advised they were discontinued but could find 2 of those at another location. Later yesterday we came to pick up the car and spoke to Jeremy Kaplan the store manager and ask him if we could get the good old tire, but he went to look and said they picked them up. After we paid, we went to look at the car tires and we noticed they have put the wrong set of tires firestone brand that we were clear we did not want. We went back inside and let Jeremy know and he was very rude, said that Richard was not here to validate the what we were saying, making us feel as lyers and said he went to the emergency room. We understand and sympathize to the fact he he was not feeling good, but that's why we were trying to ask him the manager to help us instead of giving us an attitude.
He finally said he will see what he can do for us and got the tires we wanted as we have requested since the beginning. He then try to make a smart comment making us feel even worst to not to put 240, 000 miles, to which I said we live in this area and we would not drive much.
We did not appreciate the way he was talking to us and making us feel as lyers. We also did not appreciated you keeping the other good tire. We went to your store because of the great reputation you guys built trough the years by the people who give you business and by the people who work for you as your founder said "Our company is built on people - those who work for us, and those we do business with."
Today I went to take the car back to get the tires I originally wanted and Michael was very nice, I don't understand how you guys give the manager position to a person who does not have customer service skills neither management skills.
We definitely are not coming back to this location neither my family.

I am Glenda Thompson/ 7413 Arbor Hill Dr./ Fort Worth, TX / 817.907.5934. My 2008 Volvo S40 stopped and was towed to the Firestone located at 1001 Bridgewood, Fort Worth, TX. It was diagnosed as needing a fuel pump and catalytic converter at a cost of $2800. I had to wait to save the money for the repairs but eventually gave approval to perform the work the week of 3/19/18. On 3/27/18 I inquired about the status and was told they had trouble locating the part but expected it in the next day and that the job would be completed by 3/28.
3/30 - I received phone message from Perry to contact about the status of my car.
3/31 - Was told that car was on a test drive an shut down. Raw fuel was spewing out and they needed to check out the cause.
4/2 - Called on the status and was told by Don that something transpired with the engine. Coolant had gotten into the engine block and that everything was on hold.
Perry would work on the next course o action.
5/2 - After weeks of no contact, I was asked to come to the shop to discuss and was told that I would need a new engine. There was never a clear reason as to why I suddenly needed a new engine and Perry suggested that the car be scrapped.
Clearly this was not an expected outcome. I am a widow and this was my main car.
The car was in the care of the Firestone and the engine was never the issue yet I am left several months later without the use of my car. It is still parked at the Firestone and I am at a point that I need Firestone to take responsibility for the damage and make things right. I have not sought legal counsel but at this time would like to have the car towed to the Volvo dealership for assessment. I can be reached by phone or email at [protected]@gesturesmarketing.com

I Left CRV for Entire day to replace Serpentine Belt. After I came to pick it up (I was told it was done) and waited and then left (because it wasn't) they called and told me they couldn't get the right belt. They put the old one back on. I have no idea now if they might have damaged it or not in the process. So I will have to get it replaced as soon as possible. ( By another Service Center or Dealership) Firestone lost another supposedly valued customer.