Firestone Complete Auto Care’s earns a 1.3-star rating from 618 reviews, showing that the majority of vehicle owners are dissatisfied with maintenance and repair services.
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improper service and replacements
I have visited your service center on Oct 7th and found that my car's engine was damaged and got it replaced with you. During the same visit I was informed about the damage in transmission system. So got both my engine and transmission system was replaced with a warranty of 1 year from Firestone.
again on Apr 7th I came for a general oil check and had my car's wheel alignment done from you. On Apr 8th I traveled from Richmond to Washington D.C. On reaching, I just found the transmission fluid pouring out of my car and got drained off. I had to tow it all the way from Washington back to Richmond. After spending so much, I m not even able to travel a 100 miles distance peacefully. I was so frustrated that day and was not able to cover the actual reason for my travel. I m totally disappointed with the work you've done!
What compensation is firestone is going to give us for the stress that we have undergone ?
Refer the invoice number : 258536 and 251302 for more details of the work done and price.
oil change
I visited your Morrow, GA store for a regular oil change, passing the local store in Forest Park, GA because they always seem to break my lug nuts on my 2008 Sonata. I arrived at the store @ 8:03am and was told that there were two (2) oil changes ahead of me. I brought in a coupon that was sent to me since I have a account and asked that my tires be...
Read full review of Firestone Complete Auto Caretires
Bought a new set of Firestone tires for my 06 Toyota Sienna last April. They are 65000 mile tires. It has been a year now and only 24000 miles and the tires are shot. They refused to plug one due to not enough thread and tried to sell me another set. Why would I buy another set of junk tires? If I wanted to replace tires every year I would have bought the cheapest tire available. When we bought the tires we also purchased the road Hazzard, lifetime alignment, and oil change. The oil has been changed every 5000 miles along with supposedly a rotation and alignment check. Either someone is not doing what's on the ticket or there is a problem with the tire compound or a manufacturer defect. I should not have to pay for anything to do with tires in only a year. If I have to buy more tires it WILL NOT BE FROM FIRESTONE! This problem needs to be addressed NOW I have a 2 year old granddaughter riding in this van along with my daughter. If I have to buy more tires it will be from somewhere else.
general service issue
Last summer I was looking for tires and an alignment for a freightliner sprinter cargo van 3500 model. The front tires wore out prematurely due to an alignment issue. A made local inquiries, giving the year, make, model, etc details to each possible service company. Firestone told me that they could supply, balance, and install the tires and perform an...
Read full review of Firestone Complete Auto Careservice
I scheduled an appointment for 3/13/19 and I asked for my brakes to be checked, an alignment, a full vehicle inspection, oil change, etc. I was told my brakes just needed to be cleaned, I didn't need an alignment and that I needed a new rim. $1200 and my vehicle would be fixed. A week later the squeaking of my brakes continued so I scheduled another appointment and brought my vehicle back in. First of all, appointments don't mean anything to them, they get to you when they feel like it. Once they got to my vehicle, they came back and told me that now my brakes needed to be replaced, I need an alignment suddenly my ball joints replaced. Another $1700 to fix my vehicle. When asked why this wasn't found last week when I first brought it in they danced around the question. My car isn't even worth $3k but apparently that's what I'm in for now!
overpricing labor and material
3/6/19 ball joint replacement 2003 chevy silverado, was charged $1, 400.00. $985.00 for three hours labor? Really? This invoice was financed with firestone, I knew they were ripping me off, from out of town here on business. Called two different mechanics from back home and they both told me the job should cost about $550.00. They are going to have a hard time getting paid.
Repair caused damage
I am writing to advise you of problems with a repair job you performed on my car, and to seek reimbursement and compensation. Your records will show that I have been a long-time customer of Firestone Encino Store # 015636 and, up to now, have been very satisfied with both how Firestone has cared for my vehicle as well as the customer service I have...
Read full review of Firestone Complete Auto CareVehicle repair
Case #2340742 I have been taking my cars and trucks to Firestone for years, after recommended service, time to replace all belts and hoses, had the oil changed and tires rotated, purchased a life time alignment and balance service. I noticed my heater wasn't warming up, I took it back they said they would check it out, charged me for an inspection and kept...
Read full review of Firestone Complete Auto Carewon't stand behind bad alternator they installed in my son's truck
My son had an alternator and battery replaced at this Firestone on September 28th. Less than 4 months later (Jan 17, 2019) the alternator had to be replaced again. The alternator installed by Firestone was defective. My son broke down in another town and had to get it replaced right away to get back on the road. Firestone won't make good on the bad alternator because he didn't come back for them to replace it. After store manager said there was nothing he could do, I was put in contact with Area Manager. He said there was nothing they could do since they wouldn't be able to return the bad alternator to their supplier. But, I have the bad alternator to give them so they can return it to their supplier..."oh, well there is still nothing we can do". I then asked the area manager to provide me with the contact information of a higher level individual at Firestone so that I could escalate the issue and get a resolution. Well, been trying to get that contact information for 18 days now and the area manager simply says "it won't do any good to contact others because it will always come back to me". When I contacted Firestone customer service asking for higher level individuals with more authority, they respond by saying "regional mgr will contact you", then "divisional manager will contact you". Of course, none of them ever do. Not only would I recommend you not use this Austin, TX Firestone, I would suggest you don't use any Firestone. They installed a bad part and won't make it right.
Area manager did contact me again to offer coupons for a future visit. What a joke. It is obvious that Firestone will not stand behind its work. I hope they are happy they were able to rip off a college student. Hopefully, I will be able to educate enough other people on the Firestone business practices so others are not taken. Luckily, there are enough other auto service options. Good job Firestone, you should be very proud.
a road side plan was purchased and additional cost were stated to get repairs performed. I consider this to be unethical and deceitful
Tires were purchased from the above-listed store and upon returning to have one repaired I was told it could not be done without possible additional cost. I express my displeasure not only because after paying for the insurance, but I was also asked to bring my vehicle back for the possible repair in three days. The reason for the delay is that the...
Read full review of Firestone Complete Auto Careproperty repairs/holes
I took my car to Firestone on Kansas Avenue in Kansas city, Ks today to get new tires. I realize my car is old (2006 Mazda), but I do my best to maintain it as I can. Yesterday was a nice weather day in KC, so I spent a few hours cleaning it out and washing it. I know that with our expected forecast of more snow this week, it will not stay clean long. To day when I picked the car up from getting the new tires, there was mud splattered all over the sides of the car, on the side mirrors and on the side windows. My new tires were caked in mud. I went back inside and stated that I was very dissatisfied with mud all over it as I had just washed it. The employee was very courteous and said that they have asked Firestone to repair all the potholes along the building, but nothing has been done. He offered to reimburse me for a car wash if I brought in a receipt. I am not blaming the employees as I could see see all the holes along the side of the building and in back. I came home as washed it again as the line at the car wash near my home was quite long since it is a nice day, and right now those are far and few between. I realize this may mean nothing to you and you may not think a little mud is a big deal, but I am irritated that after I just spent $500+ to day and $500+ a week ago (on getting new tires on our truck), that I have to come home and rewash my car, which looked worse today than before I washed it yesterday. Maybe someone at the corporate headquarters should look into some repairs on the grounds around this building so other customers won't have this same issue. I attached just a few pics.
Sue Hoffman
service at listed location.
I am complaining about work done on my serpentine belt after you Northfield, New Jersey store on Tilton Road. This pertains to the constant replacement and dislodging of my serpentine belt. The first time my car had to be towed to that store was because the serpentine belt fell off when I drove it after a storm. The engine was impacted with snow and I did...
Read full review of Firestone Complete Auto Carebroken car parts
Firestone proformed an old change on my car in November 2018. I took my car to the mechanic on Monday 21, Jan 2019 because I was having engine trouble. Upon removing the engine cover we discovered that both clamps holding it down were broken. The last time the engine cover was removed was from Firestone for the old change. They failed to tell me that they broke it. When I contacted the Firestone manager he give the reason it broke was because my car had high mileage.
If does not give Firestone the right to brake something even if it was by accident and not inform the customer; regardless of miles I have on my car.
This is a lack of professionalism and I will no longer have any of my cars serviced at Firestone from this point on.
My name is Denise Armstrongand my contract number is [protected].
Thank you
firestone wall township new jersey
I took my Chevy Suburban in for an oil change and a tire rotation on 10/23/18. I was given an estimate for $569 to remove and replace wheel bearings on my front right side. I declined to have Firestone do the repair. I then took my Suburban to the Seacoast Chevrolet dealer on 12/5/18 and informed them that I may need my front right bearings removed and...
Read full review of Firestone Complete Auto Caresloppy incompetent work while repairing cv axle on my vehicle
To whom it may concern, I am angry but mostly sad because I thought I was dealing with professionals at store # 650242 at 5925 albemarle rd.in charlotte nc. I thought I had found a place to take my car for service for the rest of my life. I have spent money at firestone for various services in the past and I thought loyalty to the shop ensured that my...
Read full review of Firestone Complete Auto Carealternator and belt
I called my regular toyota service center how much a replacement alternator would be after my "trusted" firestone said the noise my car made was from that. They said the oe part was $373. And the belt was $36. With their labor, they said it may be upward of $600 +. So I called firestone to ask what kind of alternator they would use and from where they would get it. They said it was a duralast gold from auto zone. Stupidly, I made the assumption that firestone would be cheaper than toyota. I went online and looked up the part. The alternator was $159. Brand new. Once firestone was done with the job, while it was a bit less than toyota might have cost but they charged me $424 for the alternator and $43 bucks for the belt. Plus labor! The invoice showed that it took.7 hours. Plus, they gave me a "discount" which after all, ended up at $35. Big deal... Turns out the alternator from auto zone was $224. If I were to buy it myself. Firestone marked it up by $200! And the belt was marked up by $20! All in all, the place I trusted to do my tires, brakes, and alignments, was completely unfair and took advantage of me. I feel really dumb. Then the girl who worked there hearing my complaints came over and tried to tell me how great their warrantee was..2 years parts and labor. I highly doubt I will repeat driving 12 years of driving (77k miles) in 2 years. Big deal... Again. You just cant trust anyone any more. The dealer, while doing the right thing, always lies to try to upsell you.. I was being convinced I needed new struts after 40k miles. I didn't do it and still don't need them. Its not like im off-roading in a solara convertible. So i've learned who to be really nice to... Your doctors, the guy who makes your chinese food, and mechanics!
my ongoing nightmare with firestone.
Customer reviews on other sites: 1.5 out of 5 from Consumeraffairs.com 1.5 out of 5 from Pissedconsumer.com 2.5 out of 5 from glassdoor.com 1 out of 5 from complaintsboard.com 1 out of 5 from Better Business Bureau (BBB) My complaint (below) Time line: 08/26: • Left Jeep Patriot in the am. Was informed later in the day they could not get in that day...
Read full review of Firestone Complete Auto Caremanager mike manfredi
I had a flat tire that needed repair, stopped in Firestone Complete Auto Care at 22 Dowling Village Blvd, N Smithfield, RI 02896 on Thursday, November 30 2018, and spoke with Jeff who said I would need to schedule an appointment and the first appointment he had which was Saturday December 1, 2018 at 2:00pm. I brought my car in at 1:50pm on Saturday...
Read full review of Firestone Complete Auto Caregranddaughter called and said that car was intermittently not starting. barb smith [protected]
She took the car to Hoffner Firestone in Orlando. Was told it was the battery. I paid 184.00 on my Firestone
credit card to get the car fixed. She then 2 days later could not start her car from work and was stuck
alone at 1 a.m. She is 19 years old. I then had the car towed to the Firestone on Curry Ford in Orlando
and me and the people who work there were shocked at the work that was done. I have paperwork from
them stating tie down not secured battery cables not cleaned contacts obstructed, etc. The previous amount
that I paid that was included in the work sheet. They also found that her starter was bad. So, they replaced
several things and I was charged another $306.00 for that service. Very unacceptable from a danger to a
young girl to be alone at night with a car that was not fixed properly the first time. I wish to speak to corporate about this situation.
sold tire/product I didn't need
I was traveling on the Turnpike in Palm Beach County Florida when my tire gauge light came on and my tire felt weird. I pulled off the turnpike to the nearest gas station which is right of the turnpike on Boynton Beach Blvd. I tried to put air in the tire but it came out. I called roadside assistance who towed my vehicle to the Firestone located at 9780...
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About Firestone Complete Auto Care
Customers can also purchase tires directly from Firestone, with a selection that accommodates various vehicle makes and models. The company's website features a tire finder tool that assists customers in selecting the appropriate tires for their vehicles based on size, brand, and driving habits.
Firestone Complete Auto Care operates numerous locations across the United States, making it accessible for vehicle owners in many regions. Each location is staffed with certified technicians who are trained to handle a variety of automotive repair and maintenance tasks.
The company's website offers the convenience of online appointment scheduling, allowing customers to book services at their preferred time and location. Firestone also provides information on current deals and discounts, which can be beneficial for customers looking to save on automotive services.
Overall, Firestone Complete Auto Care aims to serve as a one-stop-shop for vehicle owners in need of maintenance, repair services, and tire purchases.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Firestone Complete Auto Care. Make it specific and clear, such as "Incorrect Billing at Firestone Complete Auto Care" or "Poor Customer Service at Firestone Location."
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as the quality of service, professionalism of the staff, timeliness of the service provided, clarity of communication, and any issues with the products or services received. Include specifics about any transactions, such as dates, amounts, and services or products involved. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the issue, detail the steps you took and the responses received from Firestone Complete Auto Care. Explain how this issue has personally impacted you, whether it be through time lost, inconvenience, or financial loss.
5. Attaching supporting documents: Attach any relevant documents or evidence that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Firestone Complete Auto Care, whether it be a refund, repair, apology, or any other form of redress.
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Overview of Firestone Complete Auto Care complaint handling
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Firestone Complete Auto Care Contacts
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Firestone Complete Auto Care phone numbers+1 (800) 367-3872+1 (800) 367-3872Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 367-3872 phone number+1 (615) 823-6093+1 (615) 823-6093Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (615) 823-6093 phone number+1 (800) 752-0379+1 (800) 752-0379Click up if you have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have successfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number Click down if you have unsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone number 0 0 users reported that they have UNsuccessfully reached Firestone Complete Auto Care by calling +1 (800) 752-0379 phone numberPhone support
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Firestone Complete Auto Care emailssocialcare@bfrc.com100%Confidence score: 100%Supportaccessibility@firestonecompleteautocare.com77%Confidence score: 77%
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Firestone Complete Auto Care address406 Gallatin Ave., Nashville, Massachusetts, 37206, United States
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Firestone Complete Auto Care social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 05, 2024
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