First Premier Bank’s earns a 2.1-star rating from 213 reviews, showing that the majority of customers are somewhat dissatisfied with banking services.
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First premier credit card
No email
No live chat
Very hard phone service to get in touch.
Rude agents
I tried cancelling my card before the 30 days, the lady was super rude and manipulative. She was almost refusing to let me close my account. Finally, I got mad and called them out for being awful. And she said okay, but you're not getting a program fee, annual fee refund. I had the physical card 1 week before I knew I needed to cancel it. I'm very upset.
If your bank has an outdated website, and no live chat.. It's not for me. And I want my fees back.
Credit card fraud
On June 28th my identity was stolen. Someone applied for a credit card from the bank. On that same day my mail was forwarded(also fraudulently) to a Nebraska address. Two days after correcting my address change I received a credit card in the mail from the bank. I immediately called the bank to cancel this fraudulent account. I sent the bank information they had requested to remove the credit application from the credit contact they used. The bank has not done that. I have asked for information from the application they used to approve the credit card. The bank has not provided that.
Desired outcome: Remove the credit check from the credit reporters file. Provide the spplication from the bank. Provide any contacts from the bank to the credit card applicant.
Cant get through to a person
I have lost my credit card and I can't get through to a customer care representative. I recently moved and am not getting statements.
When I try and call I need my card number # to be able to speak to someone but I don't have my card number. I forgot my password to login to online services and again I need a card number/account # to recover my password. You are reporting that I am not paying my bill on my credit but I have no way of accessing my account and I have no way of reaching a customer care representative to help me fix the issue. Can someone please contact me so that I can get this resolved? I have been trying for months now and am extremely frustrated that my credit is being affected and I have no way to access my account. Please call or email me at [protected], [protected]@gmail.com
Cynthia Montoya
Last 4 of my SS# 8955
Desired outcome: Speaking to someone in regards to my account.
Unauthorized credit card charges
Today August 24 I am making a payment to my credit cards but I notice that the balance still high. I dont pay the minimum there is no reason for that balance to still be high. So finally I decided to check I found a siux falls sd autodraft every month and after searching it is a scam. That is the reason why my balance not going down. I dont know for how long this is going on, in the app I just have six month of this charge in different cuantities in both of my cards. I need help.
Was charged $100 they're saying the never received
On 08/18/2022 I completed a telephone payment of $100 with my debit card at 10:50 pm. I am being told that the payment was never received. I have email conformation as well as bank statement conformation that the payment was in fact charged. All I am asking for is a refund of the $100. The account has been closed so I would like to have my money returned to me seeing as to how I never used the credit card for any purchases. I am beyond irritated. If I have all of the documentation as well as reference number and bank verification, why is it so hard to return my money to me?
Desired outcome: I just want the $100 to be refunded to me.
Platinum
This is by far the worst credit card in have ever dealt with. I use dealt with very lightly due to their lack of customer support. I signed up for the PREMIER PLATINUM CARD which as one time $95 fee in order to use the credit on the card. The fee processing went fine, but once I enrolled in online banking things were terrible. I was able to enroll in the online portion, but I noticed that the balance was not reflective of the entry fee. It was more. In order to use the card you must make the payment, why did it seem as if there was another transaction. I wasnt able to actcually see the transaction, you are not able to view most everything pertinent to this issue. I logged out and tried to set up the pin, I went through the whole process of it, and they wouldnt let me set one? Why? I was again given no resources to look into this. Why a, I not able to look at the information that my social is attatched to? Everyother card I have ever had has not been so evasive. You are not permitted to just simply go to the help section or get any material on what I consider a big deal. To dispute anything you are not able to just call direct. They request that you mail nit in. What in the world? How is that even still a thing? After I ws nt able to create a pin I decided to swipe it and get gas. It was delcined. I loggred back in and saw that my credit was decreasing incrementlly. I have only made two thransactions, they were way less that what was being reflected. I basically paid $95 that I cant get back, to be scammed. Do ot ever use this company. I was only able to make 2 valid transaction and my credit card was maxed even though the two transactions did not make a total anywehere near maxing out card, thats including the entry fee. I am not able to even view the transactions.
Desired outcome: I want a refund of my entry fee, or a copy of the transactions placed on my card and immediatley have them reversed. IMMEDIATELY! Im not waiting days to receive whats mine.
Leave me alone and I learned the hard way about using there businessand take there name off my credit.
So I use to put moneys on there card every month and after spent the money then on payday I would do the something, then I ask them to let me put 1000.00 and they told me know, so I stop doing biasness with them.
And wet on with my life because they told me that they were here to help me restart my credit and then when I found out that they are A fraud and then they would try to make me put moneys on the card, and if I did not they were going to give me a bad name and it will show up n my credit report, and it has.
Yes I was duma to the effect that because they run a business I am going to have to keep doing business with them.
I am a 100% disabled veteran and I am trying to get my life right, I have been in and out of the V A Hospital since it keeps on missing with my Post Traumatic Stress and I am fighting to stay alive and my doctors have sent me to the V A Hospital the White City Orgon not just because of them but the same problem from before. I am fed up with them and this has to stop. may be there is something that I did not read ore understand don't know because I sometimes take so much medications that I need your help.
THANK YOU GERRY WILLIAMS.
Reference #[protected]-9106560 VR1104-VR1125
I received a notice that someone had applied for a credit card for my husband Lincoln Pyle and more information was needed to complete the process. My husband has been deceased for 4 years. I have tried unsuccessfully to speak with someone on the phone.
Please contact me so this matter can be taken care of.
[protected]@gmail.com
This was dated 7/19/2022
Desired outcome: Find out who applied for this credit card
Unauthorized payments to FPB Credit Card deducted from business checking
Our business checking account has been charged with two payments to FPB CR Card by Brian Campana. The first was for $186.00 on 7/7/22, and again today, July 12, 2022 for $237.00. There is no phone number to contact and the only identifying information is the following:
July 12th deduction: FPB CR CARD INTERNET 070922 WEB229263 BRIAN CAMPANA
July 7th deduction: FPB CR CARD INTERNET 070922 web228862227 BRIAN CAMPANA
Desired outcome: Reimbursement of fraudulent transactions and possible criminal charges filed on Brian Campana
First Premier Bank
I had 50 dollars withdrawn from my checking account for something I don’t use. Bumper.com
I noticed the receipt. It was by first premier bank.
I have filed a complaint with the bumper co. And with the bank.
Desired outcome: I would like a refund.
Fraudulent withdrawal from my bank
The sum of $386.06 was withdrawn from my personal checking account at another bank (KeyBank) in WA state. The only information was this:
DIRECT WITHDRAWAL FPB CR CARD YRU
I have no idea what this is about. I am going to the bank tomorrow to get more information.
This was posted to my bank on June 3, 2022.
I would like that amount reimbursed.
Desired outcome: Reimbursement
Credit card fraud
Yes I don't know why they took $704 out my account and the name on it was Kelly Lowery and I'm very pissed off this morning because I have bills due and now I can't pay them because yall took my money unauthorized.
Desired outcome: I need my money funded back in my account asap thank you
first premier platinum card
DO NOT GET THIS CARD! I’ve had my card for barely a month. I made 1 payment of $500 they took the payment but due to a glitch in their system also took 2 additional $500 payments. they called and verified with my bank who confirmed they triple charged me. … and i was told i needed to wait until july 1st (then 2 weeks away) to get my money back …not to mention not even telling customers that there was a glitch that they were well aware of. since then my credit had dropped
Desired outcome: i want all my money , my wasted time and my credit score back
Credit Card Application
First Premier Bank is attempting to fraudulently open a credit card using my social security number. Their website says "We'll be right back" with no contact info. Attempting to contact their headquarters results in no human answering.
Desired outcome: Written confirmation that they have attempted a credit inquiry in error and that no accounts will be open under my name or social sec #.
My credit card
Try to place an order online through Little Caesars using my first premier Bank card I tried it three times and all three times and come back and said generic decline 350 not sure what that means not sure what that is but could you please figure it out thank you my card keeps getting declined for some reason. It throws out a code that say
Desired outcome: Fix my credit card so I can order food for my kids. I have 3 little girls here that
Unauthorized payment and withdrawal
My routing #
[protected]
My account #
[protected]
Yall took $87 on 06/13/22 at 3:02 then turned around added $87 06/13/22 at 3:06 then took it again 06/13/22 3:06
I want my money back
This is ridiculous.
I’ve had so many problems with y’all since the start. I find it ridiculous that yall hold customers to standards yall can’t even hold yourself to
Desired outcome: I want my money back
Service, or lack there of
I applied for a card and was approved, somewhere around the 15th to the 17th , i payed the $95 charge for account activation before the 25th, and was told my card sh0ould be there by the 3rd or something. Well, herer we are about a month and a half later, almost two months and i still have not received my card!
Desired outcome: I WANT MY MONEY REIMBURSED TO ME IN A CHECK OR I WANT MY ACTIVE CREDIT CARD TO BE SENT VIA EXPEDITED SHIPPING.
Fraud
I have never applied for a premier credit card but y'all say I have an account which I never have an account or credit card am Edward v hyett my email is [protected]@gmail.com
credit card fee collected from my bank on april 18 i have not recieved a card from you
transaction #c1424282 with first national bank my name is Henry Olson
Desired outcome: info? card? account?
Payment not applied to my balance owed
I paid my monthly payment before it was even due. So I then paid another additional $50 after that to be applied back to my balance and nothing has happened. But it says the payment was received. Am I missing something...my account name is Amber Plumley
Desired outcome: I'd like it to be applied to my balance owed or know what I'm doing wrong and idk
First Premier Bank Reviews 0
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About First Premier Bank
Founded in 1986 and headquartered in South Dakota, First Premier Bank has expanded its reach to serve customers nationwide. With a commitment to personalized banking, the institution ensures each customer benefits from a customized approach to their financial needs. This dedication to customer-centric service is a significant part of the bank's identity and is reflected in its strong customer relationships.
First Premier Bank's offerings span across multiple verticals, including personal banking, business banking, and investment solutions. Its personal banking services comprise checking and savings accounts, loans, and credit cards, while its business banking division assists enterprises with cash management, lending solutions, and business credit cards. Additionally, the bank also provides wealth management services to help customers grow and manage their wealth effectively.
Moreover, First Premier Bank is one of the country's largest issuers of Visa and Mastercard credit cards. It offers a variety of credit card options designed to serve customers with diverse credit histories, including those looking to establish or rebuild their credit.
With a solid online and mobile banking infrastructure, First Premier Bank ensures that its customers can conveniently access their accounts, manage transactions, and stay in control of their finances at all times and from anywhere.
As a community-focused organization, First Premier Bank also actively contributes to local communities by supporting non-profit organizations and initiatives. This commitment to social responsibility highlights the bank's belief in giving back to the community that it serves.
In conclusion, First Premier Bank is a robust banking institution that continues to maintain high standards in financial service delivery. Its customer-focused approach, diverse product offerings, and commitment to community service make it a trusted choice for customers seeking a dependable banking partner.
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Yes, First Premier Bank is a legitimate banking institution. It is FDIC-insured and is based in Sioux Falls, South Dakota, where it was founded in 1986.
Yes, First Premier Bank is FDIC insured, which means that customers' deposits are insured up to the maximum amount allowed by law.
Yes, while First Premier Bank is based in South Dakota, it offers its services to customers nationwide.
First Premier Bank offers a wide range of banking services, including personal banking (checking and savings accounts, loans, credit cards), business banking (cash management, lending solutions), and wealth management services.
Yes, First Premier Bank is one of the largest issuers of Visa and Mastercard credit cards in the United States. It offers legitimate credit cards, including options for those looking to establish or rebuild their credit.
Yes, First Premier Bank uses encryption and other security measures to keep its online banking platform safe and secure.
First Premier Bank has a wide array of personal banking services and is generally well-reviewed by its customers. However, what constitutes a "good bank" can vary depending on individual needs and preferences.
Yes, First Premier Bank reports to the major credit bureaus. This reporting is what makes their credit cards a good option for those looking to build or rebuild their credit.
First Premier Bank has a dedicated customer service team. However, as with any company, experiences may vary. Many customers have reported positive experiences with First Premier's customer service.
First Premier Bank was founded in 1986 in Sioux Falls, South Dakota. It has since grown to be one of the largest issuers of Visa and Mastercard credit cards in the country.
Yes, First Premier Bank has physical branches, primarily in South Dakota. However, they also offer online and mobile banking services to serve customers nationwide.
Yes, First Premier Bank's mobile app uses several security measures, including encryption, to ensure the safety of its users' information.
First Premier Bank offers a variety of loan products, including personal loans, home equity loans, and business loans.
Yes, First Premier Bank offers a variety of savings account options to meet different customer needs, including regular savings accounts and money market savings accounts.
Yes, First Premier Bank offers wealth management services which can include investment services. They provide tailored strategies for individual, retirement, and business needs.
Overview of First Premier Bank complaint handling
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First Premier Bank Contacts
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First Premier Bank phone numbers+1 (800) 987-5521+1 (800) 987-5521Click up if you have successfully reached First Premier Bank by calling +1 (800) 987-5521 phone number 0 0 users reported that they have successfully reached First Premier Bank by calling +1 (800) 987-5521 phone number Click down if you have unsuccessfully reached First Premier Bank by calling +1 (800) 987-5521 phone number 10 10 users reported that they have UNsuccessfully reached First Premier Bank by calling +1 (800) 987-5521 phone numberCredit Card Customers+1 (605) 357-3002+1 (605) 357-3002Click up if you have successfully reached First Premier Bank by calling +1 (605) 357-3002 phone number 0 0 users reported that they have successfully reached First Premier Bank by calling +1 (605) 357-3002 phone number Click down if you have unsuccessfully reached First Premier Bank by calling +1 (605) 357-3002 phone number 0 0 users reported that they have UNsuccessfully reached First Premier Bank by calling +1 (605) 357-3002 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951-6800 phone numberTrust & Investment Services / Trust Online
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First Premier Bank emailscustomercare@firstpremier.com100%Confidence score: 100%Support
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First Premier Bank address601 S. Minnesota Ave., Sioux Falls, South Dakota, 57104, United States
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First Premier Bank social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 07, 2024
Most discussed First Premier Bank complaints
stay way away from premier bankRecent comments about First Premier Bank company
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