Fitness First
Reviews and Complaints

Dear fitness first management team
11 sept 2016
1.15pm
Staff: kavitha
Issue: stupidity beyond imagination

29 aug
I came and informed want to freeze account but she said must do before 20th.
Understood but she add on that she can freeze it by the way.
Ok clear.
This week I received sms that told me one month not pay. The amount is not same with freeze amount.

Today 11sept I came and enter as usual. Suprised me that the system not freeze my account.
I plan to ask after finished zumba and steam bath.

This is the time.
I ask the receptionist about this and he said sorry cannot freeze. I ask them to check the flow. He said cannot do freeze account after 20th but in the system the mail submitted to freeze account.

Kavitha off today but during on the phone, she asking triple times why I enter the fitness centre?

Oh my gosh.

1. If really cannot do, why she doing the process of freeze account which the email submitted to the management.
2. Why she said she can freeze my account on 29th?
3. Why the system not freeze my account?
4. Why celebrity fitness better than fitness first in term of management?
5. Is it good staff ethic that question back customer why entering fitness centre?
6. Where is manager during that time? Is that no summary that the staffs should doing before closing everyday? Summary in term of how many freeze account pending? Issue and etc?
7. Why I should pay prorate? The big mistake is kavitha.

Kavitha should fired because not obey to fitness first regulation which there is no freeze account after 20th every month. She said can do and she did. And the consequence of this, prolong this issue

It all happen on the 28th June 2016 at 6.30pm. I wonder who manages market street fitness first.

I very in doubt when they call themselve flagship when they are so stingy on towels. Rude Service from the Auntie. Seriously, if she is not happy, she should just quit. It just make me think they are having Cashflow problem? They are like seriously on the verge counting every single towel?

I think your they should call it a RUDE and STINGY gym instead of flagship. Apparently not the first time that the Auntie in MarketStreet is giving attitude. The counter guys were nice enough to tell me to write in and surprising that this was not the first time that the Auntie is like a control freak. Other outlet gym like MBF/ORQ/100AM, they are able to issue additional towel when requested without any attitude. What kind of service is this.

#fitnessfirst #SingaporeGym #Horriblegym #PoorService
#Whodoyouthinkuare #Really #Lies

I had been through hard-selling by the sales from fitness first and hence signed up for a 4-month membership. Despite that, the personal trainers constantly changes the appointment date and timing, makes the entire 4-month experience a nightmare. As a customer I have to constantly revise my personal agenda in order to adapt the the changed slot from my trainer! (How could possibly a service industry company act like that?)

Having said that, I wish to stop my membership surely. Hence as stated over the contract, I had given one-month notice to the front desk staff to confirm my termination during my last visit, and requested them to make sure there's no additional payments. The staff, when being asked what should been done to terminate the payments, has made a fraudulent remark that nothing should be done, the contract will automatically terminates at the end of the 4-month membership, and how naive I was, I trusted that.

Until seeing my credit card bills, they continued to charge me for two months. When I went back to discover why, they said my membership needs to be terminated by signing a thin paper slip with them. Any 'oral communication' will not be acknowledged by the gym. No apologies were given, and they simply 'cannot refund the fee' which they charged after my membership ends. How outrages is that!

When I presented a written text message showing communication with their staff for cancellation, the staff mentioned that the person had left the company (Fitness First has very high staff turnover), so they do not recognize that!

Be aware of this 'well known' gym, Fitness First is a scam, for sure! You probably is still happy about it as you haven't met the unlawful deeds they make, customer is the one who lose, and you simply don't get your money back, paying for nothing.

Dear fitness first customer service manager: good day to u! I would like to express my dissatisfaction n frustration about your staff stephanie and aizat from ff garden. I used to use the middle monkey bar in ff garden, yesterday night, stephanie and aizat were sitting on the big tyre which at the middle bar walkway, I smiling at stephanie n told her I wanna use middle bar, she said using this walkway to coach her client, I wonder why she so lazy just sitting on tyre to coach her client? I kept smiling n request can i? Finally, she was not reluctant stood up n command me to shift the tyre, at the same time, aizat also not happy n yelling very loudly to me "kurang ajar (no manner)"I just kept smiling and ignored his untammed mind. However, stephanie still very arrogrance n purposely squatted n blocked some middle walkway, I requested her again to shift further. She use anger mind n eyes n mouth order me not need run n just jump. I was speechless n kept smiling. Moreover, stephanie challenged me lodge complaint report about her attitude.
The gm mr fazley, came to approached me n he try to pacify the situation. But, the aizat still make "mengamuk (rampage)" in front of me and mr fazley, I asked mr fazley why he behaved such way, mr fazley just kept silent. Since I joined ff from10 august2014, I very like ff garden, I love front desk staff especially orange, haseb, siti, pubvita, I came to garden ff workout almost everyday, so far, I noticed that stephanie n aizat got strong jealousy mind, they sometimes starring or looking at me dancing and followed me dance, felt very annoyed. They not like other trainer fully pay attention to client workout. I would like compliment the very good attitude trainer is pink, she sometimes would reply smiling although we never talk at all, vincent, jeff, mo, and new trainer rubean all of them r very good attitude would come said hello and cherished me. Hence, I hope u pay full attention to your not mature and untammed staff in order can help your ff company progress and grow up in the future. Thank you. Honda

To FF team, I would like to complaint regarding my termination membership. On July-August 2015 which I can't recall the right month, I am disappointed due to my freeze membership is not proceed and I've been charged that month. I was making the query through phone calls and they informed will check and get back once confirm. 3weeks passed through and they didn't notify me any news. So I came to the club which only that time they try to figure out and found out that one of the staff, Hafiz forgot to submit the form to HQ! I make a drastic decision to terminate my membership. Then he try to calm me down and informed me that I haven't completed the 18month contract and need to pay certain amount as penalties. I insist to terminate the membership and he offered me to change the plan either WWP or SITP since he is guilty because not proceed my freeze membership. So I change my mind to switch plan to SITP. However he needs to confirm with HQ regarding the switch plan since I came around 6pm. The next day he called me to confirm that HQ had approved for changing to SITP. On Nov 2015, I checked my account statement that I've been charged for monthly bill from the date confirm until to-date by Fitness First. I called the gym and make a query regarding my case and one of the front desk had inform me that I need to fill up form for change plan. I really can't accept this thing because Hafiz as a customer service/front desk didn't give a clear information to customer to fill up the form and he just called me to inform that HQ just APPROVED my request to switch plan. Please solve this thing out. I would like to refund my previous monthly bill. Hope to hear from you soon. Thanks.

"We are not here to make people happy, we are here to make money" said the customer service of Saarbrücken Fitness First.

I have signed a contract for 6 months with the Fitness First Saarbrücken. Since I was an exchange student who is new in Germany, the membership consultant Nicolina Fabian (43195) spoke to me in English and told me that after my contract ends, I don't need to do anything for cancellation. Two months after my 6 months contract ended, I realized that they were still charging me monthly. When I talked to the customer service and explained the situation, the customer service told me that they need a cancellation letter and even if I sign it today ( two months after my contract ends), I still have to pay three more months to be free from the gym. Upon my request for better informing the new (especially foreign) customers, the customer service told me the following; "We are not here to make people happy, we are here to make money". Don't trust Saarbrücken branch of this company. They lie to you until you sign the contract, and then they never deal with the rest but the money. When I asked her whom to contact to complain, because I don't want to pay for 5 months that I am not using the gym, she said I cannot change anything since they have my signature, and no matter where I complain, they will not be affected by only one single member, and I have to pay in any case.

I am a new fitness first member who joined a 6-months period in Al-barsha, Dubai that started in the April 22nd 2015, and although I find it a great place by all means with nice trainers and great environment, I had a very bad experience regarding the sales and the finance.
The way the sales was done was completely miss leading, there is no fixed pre-written sheet with all prices and offers. She was writing bunch of prices every were on the booklet, the sales was pushing toward the 6 month offer without giving me a chance to ask about any other option (period less than a 6 month)
I have not been told that my first payment is just a registration fees. I have not been told the membership will be charging my Credit Card without acknowledgement in the beginning of each month. instead I have been told I have a one month free to use in the beginning of the registration not at the end, and they can easily transfer the membership to another member, I have not been told even about a the transfer fees.
And then the second sales personal came after I signed the papers and paid the 450 dirhams, to tell me that the registration is not cancelable, I have to pay 90 dirhams to skip any month, and the transfer fees are 250 dirhams .
I was not comfortable, especially that I informed the sales that I lost my job recently and I’m expecting to leave the country as soon as they cancel my residency in UAE but I had to continue as I paid already.
And here comes the day by June 2nd 2015 I was informed by my work that my residency is canceled and I have to leave the country. For sure, I had to cancel my membership with Fitness First but unfortunately, the manager refused to refund the amount of july 599 derhams, although I provided all required documents, claiming that I did not notify them before the 25th of May as written in the welcome sheet although I have notified the sales before, that my residency can be canceled any time without prior notice and that’s why I did not want the 6 month membership from the beginning.
I am really disappointed to end it with such a great place like this, angry, frustrated and feeling abused and cheated. Although it is one of the best GYM places World Wide but “being materialistic and cost too much for what they offer” is the existing reputation of Fitness-first here in Dubai and I did not want to be the one who can confirm it with such a painful experience or leave a negative feedback and impression at Dubai customer care or even join the complaint board on the social media.

To whom it may concerns,

I have requested membership cancellation on the month of january to fitness first. One of the staff from fitness first tampines received my request and given me a call. I have informed the staff that I am not convenient to go down personally due to my tight working schedule. I was advised to write in to cancel my membership. I have done what I was told and assure the membership was in the mid of cancelling by their management. I thought it was settled.

Then, I received an email from fitness first to request me to pay for the membership from february to current month. I find this ridiculous. I called fitness first tampines immediately on this issue. As I could not even remember the staff name who I spoke to on january and unable to retrieve the email that I have sent to them via website or phone call recording on the conversation, they require me to pay feb to current month. If I did not make the payment, they are unable to cancel my membership and continue to charge me. This is totally insane and I felt cheated. Why should I pay for something that I have cancelled? I did not even utilized the gym membership since january.

I need help to stop this insanity from fitness first.
Please help.

In frustration for help,
Pearly liew

I worked in Germany in 2014 (starting January 31st 2014 until January 31st 2015). I joined Fitness First Mainz on January 31st 2014 and signed a 12-month contract. On December 2014 I contacted the staff of the center and asked them if any action was required from my side to make sure that my contract was cancelled 12 months after I signed it, i.e., January 31st 2015. The staff confirmed that as a my contract was for only a year no further action was required from my side and that the contract would be automatically cancelled. However, I have received the fees corresponding to the months of February 2015 and March 2015. I have contacted the center via e-mail since I cannot do it in person because I have moved back to Spain and I have been informed that my contract was automatically extended. I am trying to cancel my contract since I received the 1st fee, i.e, since February 2015 and asked Fitness first to give the February-March fees back. So far I have not received a response that satifies my request.

Have been a member of fitness first hong kong for just over 8 months and have enjoyed the facilities. Decided to bring a good friend along for trial of their classes at their new location world commerce centre yesterday 21st march 2014.

Beginning with excitement, we approached service counter to check in, they requested we speak with their sales immediately. We asked the sales (named jeffrey parungao) to allow us to attend the class first and we will discuss any queries afterwards. He was reluctant to allow us to proceed and requested us to put a deposit of hk$100, we left our visa for any guarantee/deposits.

After class, we informed the front desk staff that we were ready to discuss with jeffrey on any queries. Jeffrey approaches the front desk with his sales manager - michael who proceed to request for me to immediately settle upgrade price of hk$70 for using their platinum world commerce centre. I explained that I will be upgrading to their highest grade with use of the sheraton fitness first facilities in april and was informed by the staff there to start in april. He question the validity and asks me to name the staff at the sheraton club and further questions me saying no such message is on their system. Michael then turned to my friend and ask "what is she going to do? And continues with"she needs to pay for the one day pass of hk$300" (despite that jeffrey had already confirmed this to be a one-day free trial). I requested to speak to their personnel in charge indicating that this is not how you speak to clients or potential clients. They refused to allow me to speak to any other personnel and refused to give me contact information to their headquarters.

Upon leaving, we settled the hk$300 and documented it. I will never make the mistake of bringing anyone to fitness first hong kong again.

I am a fitness first passport member. On sunday, my younger sister c, went to the gym with me, as a guest member.in order to use the facilities, her driver’s license was requested for safe keeping. So she gave her license to the front desk, a guy named shafiq.
On her way out of the gym, when she wanted to collect her driver’s license, shafiq cannot give it back to her because he accidentally gave it away to another “guest member”. Shafiq admitted that it was his mistake, and he said he will take full responsibility of this matter.

Fitness first leisure mall, cannot return c’s driver’s license and they cannot contact the guest member and also the original member. According to them, the contact given has no response. Furthermore, shafiq said that the club’s manager is not around on sunday, and they cannot access the system to investigate who actually took the driver’s license or the original member who brought the guest member into the gym. Shaqiq refused to allow us to speak with the manager. The next day, monday, when roxane was back in the gym enquiring about her missing license, shafiq was laughing at her regarding this matter because he said that we were causing a scene. But these documents are important to us, as it exposes our address, and our ic numbers and our photo id.
As a representative of fitness first, this staff did not show any seriousness in recovering this personal documents even tho it is indeed his fault, and did not show any sign of remorse or guilt.

My question is, who is going to be responsible for this act of negligence? This is not only negligence but it’s also breach of privacy and confidentiality of other members. The guest member is not obligated to return to this gym because they do not pay a single cent. I will make a police report after this, but im also wondering, can you do anything about it? Are these firms allowed to hold our personal documents, and pass it around to other people? As now we have missing passports and personal documents and it is indeed very serious now, in malaysia for missing personal documents.

Fitness first is the worst gym ever and provide worst customer service. They are nothing but liars n thieves. I am going to tell everyone how pathetic, arrogant and non-customer focused this company is.
When I joined the gym, they never gave me contract in spite of asking several times. After few days I cancelled my membership because i had visa issue. I was told by gym manager Johnny that he would process my refund as soon as possible but he didn’t. After 7-8 days I rang gym and asked for Johnny but he didn’t come on the phone and asked to leave my name and no. which I did but he never got back to me. I rang nearly 10 times in 3 days but every single time he heard my name he said tell her I am in a lunch or meeting. Funny thing is they have another Manager names Sarah but she never came on the phone either. They both go on a lunch together and refused to come on the phone. Finally I went there personally. Johnny was in the reception area but as soon as he came to know about me he went in to office and didn’t come out. Sarah was also there but she was so rude and blunt rather than helpful. I told the receptionist I am ill and can’t sit here for long but both manager still made me sit there for half an hour. Finally Sarah told me she would process the refund and i would get it in few days IF I AM LUCKY. After that I rang few more times to find out if head office has processed my refund or not. Again neither of the managers had a courtesy to come on the phone and explain anything. Then when I finally got refund it was only £29 instead of £59. Sarah had promised me I would get all my money back, She also took a photocopy of my payment receipt to forward it to HO but she gave me only half of the money back.
I would strongly advice every single person I know not to use Fitness First as they are more like Shi**ness than anything else.

If I do not receive the full refund I will take great pleasure in sharing my experience on Facebook, Twitter and every forum site available to show my treatment and forwarding to every friend, family and people i know to ensure it is seen by as many people as possible.

Disgruntled Customer

Sejal
..

Mr peter harvey
Founder, president /ceo

Dear mr harvey,
I have a previous complaint in your moa branch in manila philippines three months ago. I received two calls from one of your office. Your manager and his supervisor in moa branch commit to settle the unauthorized charges to my daughter visa card. Refund will receive on or before april 30, 2011 up to this date and time no refund from your office. What I remembered when I first complaint to the manager in moa branch I am wearing t shirt, jeans and rubber shoes. I am so surprised he is very rude, just because I am wearing jeans, t-shirt and rubber shoes he is a foreigner in our country, he can act that way please we / I need a respect. He treat only to those who are wearing a nice clothes. Please sir, I know your company most of my friends in medical field are members in your prestige company. I hope something need to be done. I am looking forward your reply sir!

Dr virgil s. Rodil
President
St michael medical hospital
Email add: [protected]@yahoo.com
Cell phone: [protected]
President - cavite private hospital association
Vice president - bacoor chamber of commerce
Past corp. Secretary-private hospital association of the philippines

To whom it may concern,

I joined Fitness First on last year august 2010 and due to some personal health issue i need to stop my membership.whereby I called FF maxis center to do a termination, and one of the staff did inform me that she will help me to stop the membership for me and also my Husband.On December 2010 I found that there is a deduction more than RM800 have been take place.I called my bank and check on this and according to my bank the deduction is from FF, its weird, because I already terminate the service but still they perform the deduction, and called FF maxis center and spoke to MS.Sharina one of the staff there, she can even help me on this issue whereby she keep on saying that they wont expect a termination via phone. I request to talk to their manager by the name of MS.Sophia, according to the manager she also can not do anything about it. and she promise me to freeze my and also my husband membership for 1 year. whereby she did not do her job accordingly.she only freeze mine and not my husband. When I check on my bank statement on last month February there is another deduction made about rm400. And again I called my bank to check on it and again its from FF, I called MS.Sophia again to investigate this issue and she promise to refund the amount as a urgent request whereby till today i did not receive any update from her and she make me to call her to get the update, every time I call she will not pick up the call and also will not return my call. I really fill pity to fitness first to having this kind of manager that really not responsible and also don't even care about their customer. I really hope that the department in-charge will look into this issue and refund my cash ASAP. I wouldn't be able to attach any proof but if the management wants I can send over the sms proof to a cell phone.

Dear ff team,

Thank you for your feedback with regards to my 2 emails that I have sent to you guys previously. As such, I have discontinued my membership along with neetha and rebecca seeni. Please update your records accordingly. I have informed my bank with regards to the standing orders and with effect from today you will not be able to charge any further charged to my credit card. Please bear in mind that I will not be liable to any termination charged that you may feel like imposing as I have decided to withdraw as ff don’t care to even reply emails, telephone requests or walk in requests which we have made several times in the past 3 weeks. Since we feel so important, we have decided to terminate our memberships which we feel we are not worthy of.

Thank you all the ff team for your effort and time in spending your valuable time to read this email.

Regards

Benjamin

From: binu benjamin [mailto:[protected]@gmail.com]
Sent: thursday, 23 september, 2010 8:31 am
To: [protected]@fitnessfirst.com. Sg
Cc: neetha. [protected]@gmail.com; 'binu benjamin'; 'rebecca seeni [ksm-pur]'
Subject: re: request for extension to meet minimum sign ins

Hi guys,

If you think you guys are too busy to reply my emails, I won’t hesitate to cancel my credit card from letting you charge me and discontinue 3 memberships which is under this payment mode. And I won’t care about my contract period. If I do not receive a reply by email before the end of today, I am calling my bank to discontinue any further charges from ff and will deem myself, neetha and rebecca as no longer ff members from today.

Thanks

Binu benjamin

From: binu benjamin [mailto:[protected]@gmail.com]
Sent: sunday, 19 september, 2010 5:48 pm
To: '[protected]@fitnessfirst.com. Sg'
Cc: 'neetha. [protected]@gmail.com'
Subject: request for extension to meet minimum sign ins

Dear ff team,

Due to reasons unavoidable, me and my wife was unable to sign in the minimum required sign ins for the last month. We would like to request and extension for the time period to be clocked in to another 2 months. My wife has spoken to suraya regarding this but we have not received any reply so far.

At the same time, we would also like to check why, my wifes record do not show the same number of clock ins as me as I always go with her and she has made it to ff without me as well. But our records are entirely different which makes me wonder whether the clock in has been recorded correctly?

When I look at the clock in records, I have clocked in more than her, and the truth is, I have never made it to ff without her. At the same time, she has gone to ff without me many times. But the records states the other wise as I have made it to ff more than her. Which is not true. With regards to training sessions, (3 must be attended, which based on her records, she has only attended 2 and I have attended 4. This is not true also, as we both have attended 3 each and I believe this should have been put into my records wrongly.

I really appreciate receieving an extension for the min 8 sign ins for this month to next month and at the same time, correct the training sessions accordingly.

Look forward to your favourable reply by email as we both are currently not in singapore and will be back only next month.

Thanks in advance

Regards

Binu benjamin & neetha schendran nair
Sg80090295 & sd80090294

I have been a member of most of the big gym chains in London (including LA Fitness, Fitness First and Virgin) and they continue to amaze me with how appalling the service is and what a bad service experience they provide.

The service is dire and they truly do not care about their customers - I know of no other business which could offer such poor customer service and stay in business.

The facilities aren't normally that good however that isn't my major gripe as they are generally clean. If you do compare them to facilities in the US though they are a lot busier and have less facilities and equipment available per member.

The worst thing however with gyms in London is the sales staff. Unbelievable people. They will literally tell you anything in order to get you to sign up. Will I get a free massage every day, of course sir; Will I be able to get a free burger and chips with each sesssion, why of course madam. The worse thing is there is no come back to these guys and there are very few alternatives, so the customer has very little power in the relationship. The number of stories I have heard where people have been mis-lead into signing a long term contract are most worrying.

For this service we have the privillege of paying somewhere between £30 - £100 per month! Have you ever actually worked out how much that costs per session? If you compare that to gym memberships in the US which average at c.$30 a month even in big cities we can be paying up to 3 to 4 times more than our transatlantic friends!

I have left all gyms behind me and am now enjoying sport at a new sports and social club called 'Come Play Sport' which is more fun, sociable and much cheaper! Until London gym's start concentrating on the customer, re-think their pricing models and invest in modern facilities I won't be going back soon. Hopefully this petition will encourage more people to do the same and force the gym chains to take some action.

Following my trainer's resignation from California Fitness, I had signed up for a 2 years membership with Fitness First.

After 6 months, due to personal reasons, my trainer is forced to resign. I was told that I had to pay $500 termination fee as a penalty shall i decide to give up my membership.

Now, the difference between a 12mth and 24mth membership is $20(monthly).
Even if they had surcharged me an additional of $20 x 6mths (duration of my membership), it is only $120.
I had made my stand that I do not mind paying a penalty of $200(penalty for a 12 month membership) but $500 is ridiculous.

I would also like to comment on the professionalism of the Fitness Manager whom, knowing that I was the client of his staff, made several attempts to invite me for swimming sessions.

I am also amused by the method of dissuasion the General Manager of the club used. She told me that "there are better trainers" other than the one whom i'm currently engaging without giving consideration to the fact that if, without my currently engaged trainer, I wouldn't even have joined the club.

I had been told that I would be given a response within a week. It has been 11 days now and I am still waiting.

I see my membership experience with Fitness First a horrible one and would deter anyone from seriously considering a long term membership with them.

Jolin Guo

This is a horrible mess. I have tried to discuss this matter with the local club manager and personnel at the Frederick corporate office and have received no assistance. The local manager is dismissive and claims he does not have access to my account due to a computer system problem. He refers me to the Frederick office and the Frederick office refers me to back to the local manager. I have left voicemails requesting assistance yet have never received a response.

I became a member only five months ago yet have been charged over $1, 400. This is astronomically! I am being debited $240 a month! My credit card company has charged multiple fees, raised the annual percentage rate and has threatened to cancel my account due to overage.

After initiating the family membership I approached the manager to be shown how to use equipment by a qualified staff member; requested a fitness assessment; and advice on an appropriate exercise routine. I was concerned my children and I could injury ourselves unless we knew how to properly use the equipment. The manager responded he could not demonstrate equipment use and I had to make an appointment with a trainer. I felt this was odd, but made an appointment. We met with the trainer two days later and he walked me through several exercise techniques and the use of some equipment. It was a high-pressure aggressive sales pitch that completely confused me. I was already member of the club, I did not understand why he was insisting I recommit.

At the end of the half-hour demonstration the trainer persisted that to obtain any results I had to meet with a trainer weekly. I again explained I was a member of the club at $100 a month. The trainer stated for $140 per month my membership would include weekly session with a trainer. He walked away several times stating he was trying to get clearance for this reduced rate from his manager. I asked if there was materiel I could look over and get back to him in a few days. He really, really wanted me to take advantage of this exceptional discount and stated he could not hold the offer. I agreed and he advised the new rate would be billed to my same credit card. My first meeting with a trainer was scheduled for a week later. I have since changed trainers three times due to the clubs high turnover.

Several weeks later I learned from my credit card company that I was billed $100 and $140 from the fitness club. I was annoyed but not overly alarmed; I assumed it was a billing error and called the local club manager. He was unconcerned, dismissive, and claimed the computer systems were down. He also stated he could not handle billing issues and I needed to contact the Frederick office.

The Frederick staffers stated over and over my contract was binding. Apparently the 3-grace days for cancellation had passed. I was never told about the extremely limited cancellation policy. I had not met with a trainer within 3-days and I was not aware of the billing issue in 3-days. How would I have known there would be a problem? I stated to her I was not requesting to cancel, but to clear up the duplicate billing. The staffer further explained that the $100 and $140 were separate membership. The $100 covered my club membership and the $140 was the trainer fee. I repeatedly explained that was not the terms I agreed to, I had no desire nor could I maintain two memberships. I am a single parent of two teenage boys and I came to the club for assistance. My children and I are not physically fit and this was my attempt to bring us to better health. Instead the membership was ruining my credit and creating an unbearable financial burden to my meager budget.

This is a horrible mess that must be rectified immediately. I was coerced into signing complicated binding contract without proper explanation. Regrettably, I researched Fitness First after this financial turmoil began. I learned this is a common complaint with other members -- overcharging and creating legally binding contracts that are hard to break or receive a refund. Multiple cases also exist where direct debit accounts are still debited after the member has cancelled their membership.