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Fixez

Fixez review: insane! 108

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Author of the review
1:09 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have ordered from Fixez back in April and was supposed to receive my order in early May, but here we are and it is already June and there is still no sign of my order. I used the tracking number they gave me and tracked my order and it showed that my order was not even shipped! But these liars continued to tell me that they shipped my order a long time ago and that I need to contact the shipping company. They refused to refund me until I send my order back to their store! I can't send it back because I did not receive anything, so I'm actually stuck and have no idea what to do.

108 comments
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Scott Donohue
US
May 26, 2017 8:21 am EDT

This company should be avoided at all costs. Nearly all negative reviews I've seen are about the product quality and return process. I have gad the same issues. I purchased a screen from them but did not need it after a customer cancelled the repair. I then used the screen on a subsequent repair outside of their 30 day warranty period (which is ridiculous). When I installed the screen the LCD was black. Upon contact with them, they advised that they would not stand behind the product and would not provide a replacement. I wasn't asking for a refund, only a replacement of a screen that I originally paid $128 and was now selling for $45. DO NOT DO BUSINESS WITH THEM. Most positive feedback is from those located close to them so I'm convinced either they are employees or friends of the business. They are also NOT accredited with the BBB.

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Lanny Mercaso
US
Feb 20, 2019 6:26 pm EST

Everything came as described. First time I've done business with this company. You never know when you're doing business online if you're going to get the parts as described and I was relieved upon receiving my order

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William Dee
US
Feb 22, 2019 6:52 pm EST

Happy customer! Items were shipped promptly and very well packaged. The repair part worked without any problems

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Francis Robles
US
Feb 24, 2019 7:38 pm EST

Product arrived quickly and was exactly as described. Excellent experience! Successfully replaced the charging port in my daughter's iPad for about $25 including tools! Without this fix, we would have needed to buy a new iPad for at least 10x as much expense!

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Lucas Grant
US
Feb 27, 2019 5:09 pm EST

Yea! I was able to order the correct item and with the help of fixez youtube video I was able to successfully replace the broken part of my devise.
Replacement part was exactly what I needed and shipping was quick.
Thanks!

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Angelo Lloyd
US
Mar 01, 2019 5:24 pm EST

Well worth the price! I ordered 2 screen protectors and they were awesome

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Dan Mann
US
Mar 02, 2019 6:42 pm EST

Even Better Than Expected.Replacment came fast and in great condition with all parts.

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Trixy Cal
US
Mar 07, 2019 5:16 pm EST

Great immediate service. Good and fast delivery. All things needed to fix it. Very satisfied with the free opening tool.

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Mary Gab
US
Mar 08, 2019 6:29 pm EST

Fast and very reliable service. Very good experience buying from Fixez.com. I would buy from them again and again.
Saving big bucks thanks to this company!

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Harold Gomez
US
Mar 08, 2019 7:39 pm EST

Fantastic ! I ordered a replacement lens for my Samsung phone. It was as expected and I didn't have any issues with the shipment. I've been a costumer with them for over 4 years. Consistent fast shipping, great customer service and replacement screens are trustworthy!

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Cassy Marilao
US
Mar 09, 2019 5:17 pm EST

After having to cancel of orders because I ordered the wrong parts. Sergio from customer service went out of his way and assisted me the whole way until my order was placed . I really appreciate his help and excellent work for this company. Great OEM parts. My tablet is working awesome. Thank you .

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Angelo Magz
US
Mar 10, 2019 6:04 pm EDT

Best parts store around! If it wasn't for the video that shows u how to do it I probably wouldn't have bought parts and tried I fixing my phone myself. But I took a shot at it and actually replace screen on my LG phone. Works perfect. I have a case that covers the edge and keeps it from coming off. But I would buy from fixez. Again thanks

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Mel Tork
US
Mar 11, 2019 8:34 pm EDT

Good Parts! Had a good experience. The videos on the website helped a lot. Would continue to buy from, at least for iPhone parts. Got my product in great timing!

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Bob Letkeman
US
Mar 12, 2019 5:14 pm EDT

The best!My experience is always top notch with this company. Fast service and quality products what more could you want? Purchase was fast & easy but it said it came with some removal tools for the glass but it didn't & shipping was ok as well. It took a little longer than expected but was able to get my phone fixed

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Cha Moor
US
Mar 13, 2019 7:16 pm EDT

Great immediate service
My pen on my Note 4 got crushed and I ordered and rec even a comparable replacement at a terrific price within a couple of days!

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Rey Mark May
US
Mar 14, 2019 7:59 pm EDT

Good seller, item as promised
I've ordered parts from a number of different retailers in the past. None have been as fast, fairly priced, or provided such quality parts. I will continue to do my business with. For all my future repairs.

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Trixy Coor
US
Mar 15, 2019 8:12 pm EDT

I had previously ordered an iPad three digitizer but received an iPad 2 digitizer from you. I am an iPad repair technician so it's not a huge deal but the customer had to wait for an extra long time to receive their iPad back. It all worked out in the end. Thank you.

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Martha Swan
US
Mar 18, 2019 6:53 pm EDT

Fast shipping! Order shipped with in a few hours! Arrived on my day off and I was able to repair a couple of iPhone 6s quickly!

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Ruziel Day
US
Mar 19, 2019 7:19 pm EDT

Rarely shop online, happy to ever everything delivered quickly and as ordered! Thanks!

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Alexis Ilacad
US
Mar 21, 2019 6:47 pm EDT

Excellent service! Good job. The delivery took some time but that's ok because I chose the cheapest one.

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Mishelle Cobb
US
Mar 24, 2019 6:05 pm EDT

items came in good quality. Phone screen was packaged securely. Also not missing a little speaker strip like the first time I got this (nexus 6 screen and frame)

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Kenneth Asuki
US
Mar 27, 2019 7:46 pm EDT

Great!
This product was extremely satisfactory. I would definitely come here again for any repair product I might need.

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Ant Kim
US
Apr 05, 2019 6:17 pm EDT

Just did it! You can't break it if its already broke. You can fix it with Fixit parts and instructions. I ordered some items from Fixez and download the instructions and watched YouTube and repaired the Ipad shortly after. Everything fit as stated.

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Harry Swope
US
Apr 09, 2019 6:43 pm EDT

Fixez is Easy Fix. Fixez made my repair a convenient and easy fix with fast shipping and the best price on the Internet

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Therese Jack
US
Apr 11, 2019 7:25 pm EDT

Fast and affordable. These guys are good on parts. Gives the little guys like us a chance against Apple and other little businesses locally

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Axel Rose Lu
US
Apr 18, 2019 6:22 pm EDT

Easy and High Quality! The produce seen to be of high quality and the online instructional videos are good.

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Zelexa Torri
US
Apr 19, 2019 7:39 pm EDT

Great! Came fast, worked awesome. Had my phone fixed within an hour of getting my screen and it works.

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Jordan klork
US
Apr 20, 2019 6:06 pm EDT

Recommended! Ordered part, speedy shipping, iPod classic works like a champ!Thank you.

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Elizabeth Chang
US
Apr 25, 2019 6:59 pm EDT

Exactly as advertised, really. Even came with a few tools that I didn't realize were included, so that was a nice surprise. Packaging was fine, tutorials are fantastic, shipping time was fine.

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Larry Pak
US
Apr 27, 2019 5:52 pm EDT

Parts where exactly what I needed and the how-to video was invaluable. Completely repaired my shattered phone screen and it's now working again perfectly.

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Marie Lester
US
May 05, 2019 6:10 pm EDT

I placed my order and it was shipped immediately. Received it quickly and it was exactly as advertised. Easy to follow instructions allowed me to install quickly and easily.

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Alice Hayes
US
May 07, 2019 6:10 pm EDT

fixez had all the parts, tools, and instructions available to repair my broken phone. I saved so much by repairing it myself. thanks Fixez

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Daryl Gos
US
May 08, 2019 6:11 pm EDT

Easy online instructions. No issues, item shipped quickly, packaged very well and were clearly brand items. I strongly recommend

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Claire Wu
US
May 09, 2019 6:21 pm EDT

Great Company, even better customer service. I will always recommend Fixez for all needs relating to screen replacements. From their superior customer service to their amazing quality assurance, they are the real deal. I place an order at least once a week and my account manager makes sure that it ships on time, and even if it's late makes good on his promises, every time. I will always use Fixez for everything, no doubt.

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JBrown09
US
May 17, 2019 6:41 pm EDT

Great part for cheap. Fortunately fixez posted the guide regarding that part in particular on their youtube channel and I was able to fix my device in decent price. The item was cheap and the shipping was fast. The quality of the part was fantastic and my phone looks good as new.

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Matteo Franklin
US
May 19, 2019 6:17 pm EDT

Thank you for not missing any steps. The best part of this entire package was the Step-by-Step video. It went very smooth, thanks to your attention to detail!

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JDuke
US
May 20, 2019 6:55 pm EDT

Great! This product was extremely satisfactory. I would definitely come here again for any repair product I might need.

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FJohnson30
US
May 21, 2019 6:07 pm EDT

Sent what I wanted quickly. Everything worked and was packaged nicely. Fixez also has resources to guide your repair. Highly recommended.

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RReagan
US
May 31, 2019 6:37 pm EDT

Great Service! This place is great! Awesome prices, great customer service. I'm sending all my friends here!

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Julz Foster
US
Jun 01, 2019 4:31 pm EDT

Provided tools are of low quality and tutorial videos gloss over many details involved with cellphone repair

  1. Fixez Contacts

  2. Fixez phone numbers
    +1 (866) 233-6460
    +1 (866) 233-6460
    Click up if you have successfully reached Fixez by calling +1 (866) 233-6460 phone number 0 0 users reported that they have successfully reached Fixez by calling +1 (866) 233-6460 phone number Click down if you have unsuccessfully reached Fixez by calling +1 (866) 233-6460 phone number 0 0 users reported that they have UNsuccessfully reached Fixez by calling +1 (866) 233-6460 phone number
  3. Fixez emails
  4. Fixez address
    205 N. Stephanie St., Suite D-120, Henderson, Nevada, 89074, United States
  5. Fixez social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
Fixez Category
Fixez is ranked 133 among 410 companies in the Mobile Phones category