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1.5 18 Reviews 689 Complaints
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FlightHub Complaints 689

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E
6:26 am EDT

FlightHub online prices for flights

I feel your online prices are false advertising.
It has happened to me at least 10 times that I select a flight from Ottawa to Atlanta. After I complete all of my personal details as well as my credit card info I select 'submit' and then get a message that the price has increased by almost 50%.
Today around 4:30 am there were at least 8 different flights available and each time I selected a flight I got a message that the price was no longer available and it had increased to a much higher price.
When I call Flighthub I always get the same excuse that they have no control over the pricing as it is dynamic and they then try to sell me another flight at a higher price.
All of this leads me to believe that the prices posted online are false prices and are used to get people to purchase a ticket at a higher price.

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S
11:07 am EDT

FlightHub refund

Don't buy from them! everyone from bottom level agent to highest level manager yanis and "Wubant" all lies. I bought 5 tickets to go to peru, airline changed my flight and added 35 hours layover without hotel. I called to cancel the flight i was told in 24 hours u will receive an email with refund confirmation then 30 days refund will be there. Since the first call it has been over 2 months not a single email regards to my refund. every time i call i get someone saying oh the agent never did then someone saying oh the agent did. speaking to supervisor who can't do anything speaking to "highest" level manager yanis who just lies to tell u everything is good. my 1500$ CAD has been stuck for over two months and no one would give me a right answer. I don't know who to call what to do.
I have called over 40 times and spoken to over 60 agents. each call has been 1 hours long minimum

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K
4:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub cancellation insurance

Your extended cancellation policy is a joke. It is misleading and fraudulent. I was charged a total of $39.98 for booking reference number [protected]. I was also charged a total of $59.97 for booking number [protected].
If I had been informed it was only a 24 hour policy I would never have bothered. I have 24 hour cancellation on everything with my credit card. In reviewing online complaints, I see I am joined by many other unhappy customers.
This is a cash grab of the worst kind. At minimum I would like the two sums returned to me. I would actually like a cancellation policy that you led me to believe I had purchased.(calling it extended cancellation is shameful).
Kelly Wilson

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L
3:55 am EDT

FlightHub flight cancelled without me being notified extra money spent on overnight stay

I had a return flight from Yuzhno-Sakhalinsk, Russia to Vancouver, Canada, via Seoul, Korea, and Beijing, China. When I arrived in Seoul, I was told that my flight from Beijing to Vancouver (CA 997, departing on Sunday, September 15th at 11:25 PM) has been cancelled, and I have to register for another flight, which is the next day. I was very angry and upset about that because:

1. No one notified me about that cancellation, and I was shocked upon my arrival to Seoul.

2. I had to spend extra money for the overnight stay in Beijing which I did not pan to (~$100 for hotel booking + food)

3. I planned to arrive in Vancouver on Sunday afternoon and be back at work on Monday, September 16th. But because of the cancellation, I had to give my employer a short notice and claim another day off which again I did not plan.

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12:48 pm EDT
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FlightHub airline travel booking

In April, I booked a flight with Flight Hub to Mexico, (to fly with Aeromexico) for 2 passengers, Jean-Marie Cloutier and myself. When they confirmed receipt of my request both of our names were correct.
When the electronic tickets were sent to me, Jean-Marie's name was listed as Jean Marie Silvester Cloutier. " Silvester" is my second name. I asked Flight Hub to correct the error but they refused saying that only AeroMexico can change it.
I contacted AeroMexico and they told me that they made out the ticket with information provided by FlightHub, and that I should go back to FlightHub and have it corrected.
This back and forth correspondence and phone calls have been going on endlessly since May and I really do not know what to do.
Both of them, FlightHub and AeroMexico, have told me to take a 50/50 chance and present ourselves at the airport on the travel date and maybe the airport personnel will let us onboard.
Both of the tickets have been fully paid and are non-refundable.
I even went to the AeroMexico counter at the Montreal Airport, but the staff there said that they are not really Aeromexico employees but merely representatives and that they are unable to correct a ticket.
When I asked the lady, so what happens if Jean-Marie is barred from boarding the plane - she said that as a last resort we would have to buy another ticket on the spot.

Flight Hub Booking Number: [protected]
Aeromexico Confirmation Number: GEGXEQ
Departure date: 6 February 2020.

This is only a matter of correcting a passenger's name on a ticket, for a trip which will take place in 5 to 6 months - an error that was committed by Flight Hub.

Thanking you in advance for helping me out,
Sincerely,

Hubert Silvester Labontee
9121 rue Notre Dame Est
Montreal, QC H1L 3N1
Tel: [protected]
email: [protected]@gmail.com

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K
11:04 pm EDT

FlightHub false representation and misleading information

I bought tickets from YOW to WAW on your website (international flight) and when i went to do my check in, i was informed that i had to pay 60$ per person each way for the first checked in luggage. I paid 2700$ for those international tickets and it was NO WHERE mentionned BEFORE i booked that luggages weren't included. This is false representation and misleading information because there was NO MENTION of it BEFORE booking and we just found out when we were checking in. International flights costing that much money usually include luggages. It is not a cheap flight company nor booking we made and we feel robbed by your misleading/absence of any information regarding this. After having called the airline (aircanada) which referred us back to you as we did our booking through your website, we had disappointing answers and unsatisfying customer service. We definitely lost trust in flight hub.

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B
1:41 pm EDT

FlightHub ticket purchased but not received.

Flighthub booking # [protected]
Purchased August 30th, 2019.
Hahn Air Systems confirmation # A8F 3MY.
$234.54
$21.83
Total cost $256.37.

I purchased this ticket on August 3oth. 2019 and received confirmation and receipt for same.
Upon arrival at YVR, I was informed that no ticket was available, and was forced to purchase a replacement ticket from the airline in order to fly home.
I have contacted Hahn Air Systems, and been informed that I must deal directly with the agent involved (Flighthub).
Since monies were received by Flighthub, but no service rendered, I request a full refund.
Regards,
Andrew Bedingfield
[protected]@email.com
[protected]

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Update by bedingfield
Sep 07, 2019 12:22 pm EDT

On Thursday September 5th, I received a phone call from Flighthub, allegedly to resolve my refund.
I was told to hold the line, and was promptly disconnected.
Four attempts on my behalf to return the call got me no further than a switchboard asking me to make a new reservation.
No subsequent effort to contact me has been made by Flighthub.
I have no choice now but to escalate.

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S
3:17 pm EDT

FlightHub travel agency

FlightHub is the worst travel agency. I will never ever buy anything from them. I purchased a ticket which had two layover in Europe and then noticed that it is against the law to have two layovers for nationals of certain countries. Then I tried to change my flight and all they gave me was they could only change the date and not the number of layovers even if I would be willing to pay the difference. That was absolute [censored] and I have never heard of that stupid restriction. I have to add that the ticket was not even cheap and I could have found better prices had I searched more. I was so furious with them, I called 5 times in total and even talked to the manager only to receive the same [censored]. I will make sure I will file a lawsuit against them.

I forgot to mention that they lied to me that this is the restriction from the Airline end and not from them, which was total lie because I have asked the airline and they do not have such a stupid regulation.

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N
9:45 pm EDT

FlightHub flight

Hi,

I am really upset. Me and my sister called to see if we can change our flight and the customer service representative told us, no sorry he promised us that we would get a better flight for cheaper if we cancelled. However, he had to transfer to a sales person. After he cancelled our flights and transferred us the flight was way more than we additionally paid for. Plus my sister got charged an additional charge for the flight because "it was not reflecting the correct price at the time". Now we have to wait 2-10 business days for our money back with an additional $75 charge and no flight. You guys do not know what you are doing and wasting peoples time and money! I will go above and beyond to make sure I get my voice heard!

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A
11:05 pm EDT

FlightHub Fake reservation

I booked a two-way flight from Vancouver to Kochi (COK, India) on 142th May, 2019 and Kochi to Vancouver on 12th August. During the return trip, my flight from Delhi to Vancouver (via Beijing) was operated by Air China. When I reached Delhi from Kochi to board the flight to Beijing, they Air China did not allow me to check in. They told me they cannot find my reservation. They accused flighthub making a fake reservation. I was stranded in Delhi, I had to take a one way ticket from Delhi to Vancouver within few days which costed more than my original roundtrip ticket. I want a full refund of my whole ticket and compensation for the delay, the stay in Delhi and the new ticket. I felt so helpless and cheated with flighthub. I called them several times, they did nothing else than saying they will get back to me. I am very disappointed with their service.

My flighthub reservation number is [protected]

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K
10:36 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I booked my return flight from Toronto to Halifax (13-20 Aug 2019), as my mother had a stroke. The day before I was to fly, my mother took a turn for the worst, and I had to cancel the flight to Halifax and get there sooner. I was told I could claim this, upon receipt of a death and certificate. FlightHub booking Number [protected], AirCanada N5JLME...

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J
6:08 pm EDT

FlightHub fraud

I booked a flight for the 4th of july 2019. From yqy to yeg. I checked my email. Only to find the booking was incomplete. I had the option to complete or cancel. I cancelled. I rebooked the next day July 5th. My flight left july7th 2019. Imagine my suprise finding out from WestJet. I had 2 tickets for the same flight! I screenshot the incomplete booking, just so i wouldnt have an issue. Im owned 834 dollars plus change. I have been trying to get my money back, going on 2 1/2 months! Your customer service is deplorable! None of the given phone numbers are of any help! Please solve this issue, or you leave me no choice but to take this to the media

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F
1:23 pm EDT
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FlightHub toronto-lisbon-nice flight

When I bought the tickets, the luggage were included in the fee.
Now the company is requiring 150$/baggage/trip, which is 300$ just for the one-way trip !
And when I go on the booking confirmation from Flighthub, the baggage allowance fee web page is not accessible anymore ! So I can't prove the baggage were included in the fare I paid.
Confirmation number - OGORYN. Booking done on February 16th, 2019.
I want the bagage fee refunded, hence $300 CAD.
Flighthub booking nb = [protected]

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J
3:26 pm EDT

FlightHub cancellation of flight

I will never use your company again. Turns out I cannot use my flight due to work circumstances. Your company told me it's impossible to give me a refund. Also impossible to cancel. So I bought cancellation insurance to no avail. Thanks for nothing flighthub. Never again ever ever ever ever ever ever ever ever ever ever ever ever again never never never never never never never again again again

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7:58 am EDT

FlightHub promised a refund from melissa (no last name provided) flight hub managers

Our Eva Air flight went on strike for the following two Flight Hub bookings:
FLIGHT CANCELLATION
EVA Airways informs: Flight BR35 on 25JUN from YYZ to TPE has been canceled. For further information, please visit EVA website or contact your travel agency. We apologize for inconvenience.
Your booking references: Q7LNIG and Q6HLI5

Prior to Eva Air going on strike, we had pre-booked our seats return for both bookings:
Booking Reference Q7LNIG
Name SAMUEL WATT
Ticket No. [protected]
Airline code BR

Booking Reference Q6HLI5
Name WYNNE DEJONG
Ticket No. [protected]
Airline code BR
Total cost : Total Price CAD 146.58 x 2 = $293.16

I called Melissa from Flihgt HUb..I believe she said she was a Manager... from the airport on our outbound flight to let her know all of this. While helpful in getting us another flight, the rebooked flight was in economy where we had booked premium economy and we lost the prebooked paid seats.

As below, she promised a refund of $500. I have emailed now 3 times to no reply I want to know the ETA of the refund cheque ASAP. My solicitor is aware
Thank you.

Sent from Yahoo Mail for iPhone
Begin forwarded message:

On Tuesday, June 25, 2019, 6:00 PM, FlightHub wrote:
Good day Ms. De Jong,

This is to confirm our conversation we just had regarding both of your bookings [protected]/[protected]. We just want to confirm with you we will compensate 500.00$ by check to your address 25 Duggan Avenue, Toronto Ontario M4V 1Y1

If you have any other questions regarding this please let me know.

Regards,

Melissa
Customer Care Team

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4:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub notification issues

Flight schedule with air canada was changed without any notification from flighthub. We were lucky to be there very early and air canada was able to get us on another flight. A few weeks earlier i received a notification about the flight scheduled being changed with philippine airline but after calling and waiting times for many hours there really was no change in the flight schedule... so why did i get that notification?
One notification for no change in the flight schedule and NO notification for a schedule change... good job. Very disapointed with this type of service. Won't be booking with you guys anytime soon.

[protected]@gmail.com

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2:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub flight from calgary to vancouver

I booked my flight from Calgary to Vancouver, I called to change the dates, when I called the customer rep told me that I called with in the 24 hr period so they can switch the dates to a later date in a months time.At the end I asked her that I wont be charged extra but when I seen I iternary I was charged all the unnecessary fees to my credit card, thos is such a rip off n I tell everyone not to deal with this monkeys because they wont help you instead they will make a fool out of you.

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2:38 pm EDT

FlightHub ticket/lack of refund

I purchased a ticket from Ft. Lauderdale, FL to Ibiza, Spain. My flight from Ft. Lauderdale to NY was delayed 3 hours due to weather with Delta. Once I got to the airport, Delta stated they couldn't help me and I needed to contact Air Europa. Air Europa then stated that it was Delta's fault and their responsibility to get me to Ibiza. Delta stated it wasn't their fault and I needed to contact FlightHub. I contacted flighthub who contacted Air Europa and kept giving me the run around in regards to who to contact. The last contact I had with Flighthub was that they could no longer help and it would take them 72 hours to try to rectify the situation. Meanwhile, I was stuck at the airport with no way to get home so I had to purchase a ticket for $589 to get back home. I had to sleep at the airport until the next day. I still hadn't heard back from Flighthub. When I called them back the following day, I spoke with a supervisor who informed me that she was working with the airlines. After about 45 mns, she stated she would research more and give me a call back. She never called back and two days later, I contacted flighthub again. The agent I spoke with stated the supervisor placed a note in the system that I forfeited the ticket which I did not. They also stated that I should contact Air Europa because they no longer have the ticket in their possession. I contact Air Europa who stated they couldn't give me a refund because I didn't purchase directly through them. That I have to get a refund from the agency of which I bought the ticket but FlighHub will not refund my funds so now I am not only out the $1232 I paid for this ticket but also $589 I had to pay to get myself back home. FlightHub needs to refund my ticket asap and I will complain to whomever I need to in order to get this rectified. I'm a Veteran and I work hard for my money and you guys trying to keep it without any sort of resolution is ridiculous. I will never be purchasing a ticket through this company again!

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A
3:07 pm EDT

FlightHub unable to change name of a expensive flight booked

FlightHub Booking Number: 156-372-011
26/07/2019
Airline Confirmation #: R4K89S
Hi
Just wanted to file a complaint
I booked with flight hub with three passengers, from JHB to NYC
I mistakenly misspelled one passengers name Fred, it is supposed to be Frederick
The agent could not assist me at all
Saying they aren't allowed to do that, plus i couldn't not any refund of the ticket.
I am really not impressed plus I had to buy a new ticket.
I'm seriously requesting for a refund, since FlightHub could not assist me in anyway.
If you wish to contact me my cell number is
[protected]

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Update by Akua Kwayisi
Aug 13, 2019 10:26 pm EDT

Hi
I got a call to say they will call me within three days whether or not they would refund me for the flight ticket, still haven't received a call.
Please call so that we can solve this issue

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11:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

FlightHub unethical behaviour that against company policy, charges as penalty payment of $500

flight booking number is [protected], on May 7, receip #[protected] $1666.61 on May 24, receip#[protected] $ 16.95
on July7, receip#[protected] $ 500.00 penalty and $36.03 fee

There is not one place that i read obout this company and penalty, i could not find place to read why i am charged with $500 penalty?It against the company logo.
will you please try to understand that is not fair. I am more than positive that i need to get refund.
And the other reason why i need to get this refund is, your company as on the largest travel company knows that travel is expensive, but it is one part of us because many of us come frome other countries and some frends and relatives stay over there.
Thanks, Mara

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About FlightHub

Screenshot FlightHub
FlightHub is a Canadian online travel agency that offers flights, hotels, car rentals, and vacation packages. It was founded in 2009 and is headquartered in Montreal, Quebec. FlightHub is known for its low prices and easy-to-use website, which allows customers to search for and book travel arrangements quickly and easily. The company has a team of travel experts who are available to assist customers with their travel plans and to answer any questions they may have. In addition to its website, FlightHub also has a mobile app that allows customers to book and manage their travel plans on the go.
How to file a complaint about FlightHub?

Here is a comprehensive guide on how to file a complaint against FlightHub on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with FlightHub in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with FlightHub. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against FlightHub on ComplaintsBoard.com.

Frequently asked questions (FAQ) about FlightHub customer service
Expand Collapse all
Can I book last-minute flights with Flighthub?

Yes, Flighthub allows customers to book last-minute flights. However, prices may be higher for last-minute bookings.

Is Flighthub cheaper than other travel booking websites?

Flighthub's prices are generally competitive with other travel booking websites. However, prices can vary depending on the destination and time of year.

Does Flighthub have any customer complaints?

Flighthub, like any business, has received customer complaints in the past. However, they are generally well-reviewed and have a good reputation.

Does Flighthub have partnerships with airlines?

Yes, Flighthub has partnerships with a wide variety of airlines.

Can I book international flights with Flighthub?

Yes, Flighthub allows customers to book international flights to destinations all over the world.

Does Flighthub offer loyalty rewards or frequent flyer miles?

No, Flighthub does not offer loyalty rewards or frequent flyer miles.

Can I book a hotel with Flighthub?

Yes, Flighthub allows customers to book hotels and rental cars in addition to flights.

Does Flighthub have a mobile app?

Yes, Flighthub has a mobile app that can be downloaded for free from the App Store or Google Play.

Does Flighthub offer travel insurance?

Yes, Flighthub offers travel insurance that can be purchased at the time of booking.

Is Flighthub's website easy to navigate?

Yes, Flighthub's website is easy to navigate and user-friendly.

Does Flighthub charge hidden fees?

No, Flighthub does not charge hidden fees. All fees and charges are clearly disclosed at the time of booking.

Can I cancel my booking with Flighthub?

Yes, you can cancel your booking with Flighthub, subject to the terms and conditions of the airline.

Does Flighthub offer refunds?

Yes, Flighthub offers refunds for cancelled flights, subject to the terms and conditions of the airline.

Are Flighthub's customer service representatives helpful?

Yes, Flighthub's customer service representatives are helpful and knowledgeable. They are available 24/7 to assist customers with any questions or concerns.

Is Flighthub a scam?

No, Flighthub is not a scam. They are a legitimate travel booking website that has been operating for many years.

Does Flighthub have a good reputation?

Flighthub has a good reputation and many positive reviews from customers who have used their services.

Is Flighthub safe to use?

Flighthub is safe to use. They use secure encryption technology to protect your personal and financial information.

Are Flighthub's prices legitimate and reliable?

Flighthub's prices are legitimate and reliable. They have a price guarantee policy that ensures customers get the best price possible.

Can I trust Flighthub to book my flights?

Flighthub has a good reputation and many satisfied customers, so you can trust them to book your flights.

Is Flighthub a legitimate travel booking website?

Yes, Flighthub is a legitimate travel booking website that has been operating since 2012.

Overview of FlightHub complaint handling

FlightHub reviews first appeared on Complaints Board on Jul 7, 2013. The latest review I need help with a refund that still hasn't been processed yet was posted on Aug 27, 2024. The latest complaint Partial trip cancellation by airline - flighthub not helping was resolved on Mar 08, 2023. FlightHub has an average consumer rating of 1 stars from 707 reviews. FlightHub has resolved 73 complaints.
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  1. FlightHub Contacts

  2. FlightHub phone numbers
    +1 (800) 900-1431
    +1 (800) 900-1431
    Click up if you have successfully reached FlightHub by calling +1 (800) 900-1431 phone number 0 0 users reported that they have successfully reached FlightHub by calling +1 (800) 900-1431 phone number Click down if you have unsuccessfully reached FlightHub by calling +1 (800) 900-1431 phone number 6 6 users reported that they have UNsuccessfully reached FlightHub by calling +1 (800) 900-1431 phone number
    Customer Service
    +1 (647) 689-2956
    +1 (647) 689-2956
    Click up if you have successfully reached FlightHub by calling +1 (647) 689-2956 phone number 0 0 users reported that they have successfully reached FlightHub by calling +1 (647) 689-2956 phone number Click down if you have unsuccessfully reached FlightHub by calling +1 (647) 689-2956 phone number 0 0 users reported that they have UNsuccessfully reached FlightHub by calling +1 (647) 689-2956 phone number
    International
    +1 (800) 900-1431
    +1 (800) 900-1431
    Click up if you have successfully reached FlightHub by calling +1 (800) 900-1431 phone number 0 0 users reported that they have successfully reached FlightHub by calling +1 (800) 900-1431 phone number Click down if you have unsuccessfully reached FlightHub by calling +1 (800) 900-1431 phone number 0 0 users reported that they have UNsuccessfully reached FlightHub by calling +1 (800) 900-1431 phone number
    Toll free
    +1 (659) 201-4400
    +1 (659) 201-4400
    Click up if you have successfully reached FlightHub by calling +1 (659) 201-4400 phone number 0 0 users reported that they have successfully reached FlightHub by calling +1 (659) 201-4400 phone number Click down if you have unsuccessfully reached FlightHub by calling +1 (659) 201-4400 phone number 0 0 users reported that they have UNsuccessfully reached FlightHub by calling +1 (659) 201-4400 phone number
    Local
    More phone numbers
  3. FlightHub emails
  4. FlightHub address
    11 1/2 Second Street West, Cornwall, Ontario, K6J1G3, Canada
  5. FlightHub social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 30, 2024

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