FlightHub
Reviews and Complaints

Hi I am not really in the mood to write another novel as I have been doing for about 2 weeks now dealing directly with Cartrawler Basically I rented a car over 2 months ago upon arriving to the airport the rental car company had given away my rental leaving me stranded for 3 days unable to move around on vacation i was told they cannot do anything as I booked it through flighthub. Flighthub told me to make complaints online I did nothing is being done even after investigating that I was not given the vehicle they closed the case. I can provide all documents and convesations here is the communication log case # US603946350 (EC:ObzSk5)
Booking Reference Number: US603946350

I have 2 reciepts the one that shows my actual booking on May 30 2019 and this one that I had to pay before picking up the rental car 3 days later. Please do not send me back to cartrawler you really need to look into the notes and resolve this for me please very unprofessional
Thanks
Farah Mohabir
65 Pathway Drive
Brampton Ontario L6X0Z2
[protected] or [protected]

Hi
I tried to book a flight on your website. The first email I recieved was to use a different card to make a payment. Once i eneterd the new card details the payment went through and i was sent an email with the eticket details but unfortunetly after few minutes i recieved another email stating that the booking has been cancelled.
I checked with the airline and they have confired that the booking has been cancelled and the money should not be deducted from the account.
When i checked with my bank the money has been deducted and nothing has come back as a refund.
Can you please look into this matter as soon as, as i need my money to book a flight.
Regards
Sarfraz Anwer

I'm currently having the most terrible experience of my life with Flighthub at the moment. I discovered my air canada flight from Toronto to London, UK is cancelled and rebooked for another day and another route which will make me miss my brother's wedding.

I called flight hub but I received ZERO assistance in resolving this. I called air canada and they are willing to rebook me on another flight for the same day. After going back and forth trying to explain to flighthub that this has been approved by air canada, i finally got them on the phone to speak to one and other. Air canada provided the flight hub agent a code to activate this change and after she dropped the call, the flight hub agent came back to let me know he cant do it with no reason.

Air canada is more than willing to help me on this but I cant believe that a company i trusted (flighthub) will be so much willing to ruin such an important day for me.

Flight is for the first week of August and I need urgent assistance to save me from this trouble.

Hopefully someone at flighthub has the customer's interest at heart and will be willing to help. I just want to be able to leave and come back same day as planned.

my email is [protected]@gmail.com

I booked a ticket from toronto to Vancouver through flight hub on Flair Airline on June 26th for a return flight that was supposed to depart toronto on July 12th 7.30 am and arrive in Vancouver at 9.30am PST. Flight hub cancelled our tickets and failed to inform us of the cancellation. We showed up at the airport with no booking under our names and called flight hub to inquire. Flight hub customer support was very unhelpful and confirmed to us that they did cancel our tickets and refunded the money. We had to pay double the price to rebook the return flight on the spot at the airport because of the absolute blunder committed by flight hub. It has been an extreme displeasure booking with flight hub and we found the customer service to be very uncooperative. We as customers were left out there at the airport with no booking and we felt very very upset and stressed over flight hub's mistake and bad behaviour towards us.

What an ABSOLUTE joke! I am a veteran and have served in third world countries and still had FAR better customer service than this! This is the last 6 hours of my life!

I booked a flight for myself and my family (Ref [protected]) On checking the itinerary I noticed that my son Jake (who has two middle names) were on the ticket back to front. I called Flight Hub and told them of the issue. I explained that I was well aware that the names needed to be the same as the passport showed and I put them into their system that way. I was basically told that it was my fault and I was responsible for all information. I explained over and over that I had not made the mistake and the site had it all entered correctly, however, when showing on the itinerary, it showed them backwards. All the "customer support" lady would do was tell me it was my fault and said that it would be $75 plus whatever the airline would charge. Being ever the pragmatist, I just wanted the problem sorted and said I would like to speak to her supervisor in hope for a reasonable resolution to the problem. She put me on hold where I enjoyed what I can only describe as a ten second repetitive cycle of "music" that could break the KGB. Once she came back on, she explained that she could not get a supervisor and it would take approximately 55 minutes before the next one was available. (From this experience, I can guess why they are so busy.)

She then said she could drop the $75 to $37. I just agreed to pay but was then flabbergasted when she told me that I would have to be on hold while she would call the airline to find out what they would charge, but I thought "ok, maybe it fluctuates?"
What felt like a lifetime later, I am still on hold. Despite the ten second repeating "music" I was still hopeful, having thoughts like "If superman let rip, would it damage normal underpants?"
After a while, when I got to speak to her again, I asked if she could call me back when she had an answer to which she agreed. (she had already verified my number, so I thought, "hey, no problem.")
You guessed it, no call back. I called again. The next lady said that she only had half the information as my file was not fully updated, so we had to go through everything again. She said that she would have to charge me $75 plus the Icelandair fee. Again, I explained that we agreed to $37 and we moved on. She even stated that she was the sort of person who who definitely call me back. She asked for a copy of my sons passport which I then sent from two different email addresses because I didn't have a great feeling of how this was being handled.

Again, I waited and got no call back. Then! I got an email asking me to call, which I gleefully did with a hopeful skip in my step! AGAIN, I had to go through the whole process again including the guy telling me that I would be charged $75. One birthday later, I explained everything all over again and he said "I will need a copy of your sons passport!" By this point, I was intentionally stubbing me toe on the table leg at work just so I could feel something other than despair! I AGAIN explained, AGAIN was put on hold and had to listen to the worst "music" that made me want to punch a kitten in the face!
He got back to me and verified that they had everything they needed. He then said that he had to call Iceland air to now get some sort of code in order to process the changes. I asked why this hadn't been done since I had already told, what felt like every employee from the CEO to the Janitor to go ahead. Long story Longer, I think I saw another birthday and a touch of Christmas while on hold again. Listening to the terrible hold music, I started to question my previous choices in life and pondering if someone was subjected to this music previously and was that the reason unicorns no longer exist? I was told I would get a call back...guess what! No call came. Instead, I got another email telling me to call again. I COULDN"T WAIT! Surely I was close. I called back and literally went through EVERY soul destroying stage I had been through previously and was being charged for the privilege. When I spoke to this lady, she told me that I would be charged $67 in total and asked how did I want to pay. I gave my credit card details and was put on hold AGAIN! During this time, I listed things that I would suspect as being less painful than this experience.
1) Childbirth
2) Shaving a honey badger
3) Being raped by a sperm whale
4) Heading down a hill on a skateboard and using my nuts as brakes
It got dark after that!
When she came back on the line, she told me that she had updated Flighthubs website with my credit card details so that they had them for next time! She said she needed me to give the details of my credit card again so that she could process the payment to actually make the change I was calling about! I wanted to swear like it was my first day of Tourettes camp, but, I remained professional, frustrated, but professional!
I was then put on hold AGAIN! I actually tried to bite my own ears off!
Finally, one of Darwins finest came back on the phone and told me that nothing could be processed because Icelandairs office is now closed! Bha ha ha! I kid you not! She explained that I would have to call back Monday and do this all again! This last call alone was over 1 hour 20 minutes!

I would like to see the following happen. I would like some sort of compensation for my troubles, gift card, free upgrade, chocolate bar...$37 back?
Secondly, for the love of god! Change the "on hold music!"

Many thanks

Dave
[protected]@hotmail.com

Drew continually interrupted me while trying to explain an issue to him.

He also blamed me for a short connection that needed to be changed even though I had booked it that way. He told me that Flight Hub would not have allowed me to book that. Not only did Flight Hub allow me to book too short of a connection but it was then my fault.

He was incredibly rude and argumentative and finished the call off by yelling at me and hanging up on me.

Completely inappropriate interaction with this customer service Rep and his behavior and tone was beyond offensive.

Apparently these are Flight Hubs hiring practices...hiring obnoxious punks who hang up on people.

Unsatisfied customer

Original flight search was for dates on a Thursday to Sunday.

The first recommended flight must have been for Wednesday through Monday, but I didn't notice the system arbitrarily changed my dates - until well after the booking was in place. I will take responsibility for not double checking the dates that the system picked out for me; however, due to this systemic 'sleight of hand', I'm not likely to use them in the future. In order to change the tickets to the days I originally wanted, I was charged $275/per ticket penalty, plus $92/ticket price differential. Of course, other airline service providers are probably just as bad. It's buyer beware - because everyone seems to want to figure out a way to make you feel like you're getting a bargain, when in fact you've been set up to be taken big time. My purpose in reporting is just to forewarn others. I'm confident there's no basis technically speaking to expect any kind of refund on my purchase.

I need to change the dates of my flight & was told I couldnt because of restrictions. When I explained this restriction was not listed when I made my reservations I was told to contact the airline directly since it was their policy. Delta informed me that since Flighthub is a third party reseller, they would need to work with me. Instead of working with me they again said no because of the restrictions & claims it is in the Terms & Conditions (which it is not). I am now pursuing other means to resolve this dispute. ALL CONDITIONS MUST BE TRANSPARENT TO THE BUYER. They were cited for this issue back in 2017

I booked a flight from Calgary to Nanaimo weeks in advance. I even called a few days before the flight to check what my baggage allowance would be because my confirmation number wasn't showing up on the airlines website. They told me my baggage and sent me another confirmation of my flight and said it was definitely good to go. I also called the airline and they said the same thing.
Now, I am in Banff and I get an email saying my flight has been cancelled out of Calgary. I call because I am sure there is a mistake and flair says I need to call flight hub because it was them who cancelled it on me. I called flight hub at 1 in the morning absolutely stressing out as I am not trapped 1000's of km from my home. The first person rudely brushed me off and said "we don't accept debit which is what you paid with" even though they had taken the payment and sent confirmation?!?! He also said he would "help me out" and rebook another flight through them and that my debit card would be fine. OBVIOUS SCAM. Flights were not triple the cost as it was the day before I needed to leave. I ended up missing a days of work, spending triple the price (through a different airline of course) and losing sleep the entire rest of my internship. I am a student who was lucky enough to receive an amazing internship opportunity at a world renown festival and this company absolutely ruined my experience by trying to scam extra money out of me. DO NOT BOOK WITH FLIGHTHUB.

To: Flighthub company

Customer's name: Nadine Taleb

Subject: Filing a complaint

Dear Madam/Sir,

I have been a customer of Flighthub for a long time and had several trips booked through your service. I have been pleased with my experience until this last event that left me with a big disappointment.

I had reserved on April 9, a round-trip Montreal to San Francisco and had put the following dates while reserving:

June 7 to June 11, 2019, and you can find on the next page, a screenshot of the page where I competed the reservation (I had sent it to my husband to double check the dates and timings).

While trying to check-in on my return from San Francisco at 4:30 am June 11, I discovered that the back trip was Jul 11 instead of Jun 7 (reservation [protected]). I did not notice this beforehand, one letter difference between Jun and Jul and II for date. I am certain that something went wrong when my trip was confirmed by your site, since I had the correct dates on the page where I completed the reservation and there is no way I could have changed a month while selecting since it is done at same time.

I tried with an agent of Air Canada who informed me that all their flights were overbooked the same day and even for the coming 3 days. There was important big conferences in San Francisco, as an example, the one I attended had 15, 000 attendees. I panicked, especially that I had to be in Montreal that same day for an important event at my kid's school at 18h. I could not do my searches easily on my phone and have asked immediately my husband to find me any flight to bring me back home. He used your service again (since we are your customers) and found only one that I have asked him to book directly (flight [protected]). This was the only option I had, I stayed at the airport till 4 pm and had to go Vancouver, Calgary then Montreal, arrived on June 12 at 7 am to Montreal (more than 24 hrs between the time I got to airport and got home). I have missed on top my kid's school end of year show and a day of work on the 12th of June.

Yesterday I was totally exhausted so I waited till today to call Flighthub and the answer I got was that they cannot do anything and cannot refund any of the trip that went wrong.

This whole experience left me very upset and disappointed. I do not think I would be at all encouraged to use your service again.

Regards,

Nadine Taleb

This is crap.. When I made the reservation they told me I could cancel within 24 hours of making it.. Now when I cancel they want $75.00 per person to cancel.. What a bunch of robbers they didn't tell me about the $75.00 per person to cancel until I just cancelled. Utbe, facebook and twitter will love this..
I will never use this travel agency again and will tell every one I can nabout this crap of how they steal your money!

I called flight hub and asked if I can change the departure date from Saskatoon to Manila because it's my daughter's oath taking the next day after my flight.Myn name of the agent suggested that if I can just cancel the ticket and book a new one because it's more cheaper.she told me I am going to get back $826.00 and I just need to pay $100 for the penalty in cancelling the ticket.I asked her 4x to make sure that I am going to get my money back because there is a price difference with the new air fare.She even gave me a usd currency of the air fare. We are not going to cancel it until she suggested that it's more cheaper if we book a new ticket. At first she said it was only $712 but not knowing that she's giving a wrong currency which is USD. This is not acceptable.I paid a new airfare with the difference of $100 and you need to refund my money back.Action needs to be taken to this situation.

I had a purchased round trip flight from fresno calif to kiev ukraine. my start flight from fresno i arrived late at airport due to auto problem . Air France said the flights could be updates and first flight was available to change no charge but Flight Hub must make the change. I contacted flight and the agent said sorry he could not make a change to the first flight and that my round trip ticket would not be able to be used. Airline said that was not normal and to file a complaint. We dont have the kind of money to throw away and offered to pay a fee for the change but again Flight Hub agent said would not make a change that my ticket was no longer good...

Bonjour

Je tiens à mentionner que je suis très déçue

De votre site . J ai acheté mon billet d avion avec vous (montreal -paris avec CORSAIR) et vous n avez jamais mentionne que le bagage n est pas inclus ( au contraire, c est indiquè que tous les vols a destination du canada incluent un bagage de 23kg ) En plus de cela lorsque j arrive à l aereport avec ma fille de 4 ans et on me demande de payer 130$ pour chaque bagage chose qui n était pas mentionne non plus sur votre site
Des passagers et les agents m on explique que ça arrive souvent avec votre site
C est votre responsabilité de bien preciser tout cela avec l achat de chaque billet d avion que le bagage n est pas inclus.
Je m attends a ce que vous me donnez une compensation pour mon vol du retour le 1er juin
Reservation: [protected]
Confirmation CORSAIR:MAOLRE

MERCI de votre comprehension

I regularly book with Flighthub, with usually no problems. I booked a return flight on 12-03-2019 (Flighthub confirmation No [protected]) from Toronto to Delhi and back. My return flight from Delhi to Toronto via New York got cancelled. I was not informed of this cancellation. I came to know this on 23rd April 2019 (Day of return) when I was checking the flight status. I had really bad experience in re-booking my return flights. I was football-ed from one airlines to another (Lufthansa and British Airways). At Frankfurt airport, I was told that my next flight was re-booked but "no-ticket" was issued and I cannot take this flight (Frankfurt to London). I had to run between terminals between Lufthansa and British Airways Service center. I suffered a lot of harassment.

I wished the flight cancellations are communicated to the passenger in time by the booking portal/airline and there be more coordination between airlines.

I hope I would be compensated in some way for this harassment.

Thanks
Puneet Jain
[protected]@yahoo.com
Toronto, ON, Canada

I booked the flight using flighthub. They did not display that the booking will be non refundable. This was a scam for me. I called flighthub they told me to contact united for flight change as I wanted to change my itinerary. Then I called United and they told me to contact FLighthub as it is flighthub mistake . What should I do as my I have to buy new tickets now as this is non-refundable. I am a student and it is tough for me to managa these things. Please contact me via [protected]@mail.usf.edu

I booked flight [protected] for my daughters return tickets
And then booked147-660-231 separately because it is one way --
I got an email over 24 hours later that flight hub cancelled one of the reservations, but when I called your supervisor said she cannot cancel the second reservation. i cannot travel without my daughters, and i find it unprecedented for a company to treat a client this way. I am asking for a full refund on my ticket for Rachel Bridgers [protected]) as I need to rebook -- and fly with my daughters.

I purchase a ticket on FlightHubs Website on April 26 for my brother Rhys Robyn Daan travelling from Calgary to Cebu on May 5 - June 10. When I tried purchasing the ticket that was on sale for $969.81, FlightHub provided me an error message, saying we are sorry but this ticket is no longer available please try again. With no second thought, I tried checking for another cheap ticket thinking the $969.81 must already been booked, this time I found a ticket for $1033.55 leaving on the same day MAY 2- JUNE 10 FROM CEBU TO CALGARY. I then booked that ticket, after a moment, it gave me a confirmation number, I press on printed the confirmation number and receipt and continued on with my day. On April 27, 2019, upon randomly checking on my email, I was shocked to see that I received four emails from flight hub, two different confirmations number. I called customer service, was on hold for almost two hours, transferred between an agent Anna to the manager AZAM. After going back and forth with my situation, and getting a laughing noise on the background from probably several other agents plus a curt very unpleasant attitude from the agent I was talking to Azam, we ended the conversation with I am sorry we cant resolve the issue because EVA air is not open. She refuse to give me a refund, ask me to call back between Monday - Friday and we would try this again as if I am not wasting so much of my time on this already. It was Flight Hub's website that resulted in an error and resulted for me to book another flight but FlightHub or the agent I spoke to is not taking responsibility on this action and instead I am charged twice for the same flight for the same person. I would please request a full refund of the amount of the second ticket $1033.55 without any charges to me. I would not have booked a second ticket if FlightHub didn't tell me it was an error, and if I would have known I booked two tickets, I would have called FlightHub right away. This has cause so much stress on me already, so I hope writing this complaint here instead of speaking to your unpleasant agents would resolve this matter. I have booked with FlightHub for several years now both online and over the phone but this is the worst experience I've ever had with your agents.

On December 29, 2018 I booked & paid a flight thru Flighthub for 3 people (me, my mother and friend) from Calgary, Canada to Tel-Aviv, Israel for a Family trip to Jerusalem (Flighthub booking number:[protected]) and paid $3509.82 CAD leaving on Mar 30, 2019 and coming back April 8, 2019 . I got the email confirmations with flight itinerary and e-tickets. Everything was packed and ready to go but upon checking in 3 hrs before our flight, we found out that we were not on the list of passenger on Air-Canada full flight going to Toronto. I was advised by agent to call flighthub. I spoke to an agent for hours but she wasn't able to get us to the flight. 5 mins before the gate closed the flighthub agent advised me to cancel the whole flight ticket so as not to forfeit the refund. I was placed in a position where I have no choice but to agree to cancel, she even told me that I will be charged $250 each ($750 for 3) for the cancellation fee, but said it will be refunded as well. This trip was a gift for my mother with the rest of other family members already on the way to Jerusalem. My call was transferred to Ticketing office to rebook a same day flight where the next agent has no clue of that just happened & was rude as if it was my fault that we were not on the flight & she even hanged-up on me, & when I called back was transferred to a supervisor who was also useless because as if I was talking to a wall. They were offering same day flights that was 3 times the cost of my previous flight with long lay-overs & shorter vacation time. I ended up booking for the next day flight from a different agency for $2773.95 each (total $8321.85) I had no choice since the vacation has been planned for months & with accommodations/car booked and arranged for, and my mother was looking forward for this trip. I had to borrow with high interest just to pay for the new tickets. This was a well planned vacation by the family & booked >3months in advance but flighthub just destroyed everything, it was supposed to be a religious, relaxing family bonding trip but became a stressfull disastrous one. I demand a full 100% refund for the 1st 3 tickets along with the cancellation fee as well as the new tickets that I bought, they have to pay for the stress they have caused me & my family. It is their responsibility & their job to make sure that the flight/trip was booked and arranged properly. They should have communicated with the airlines if they should have noticed issues or problems. I as a customer put my trust in them assuming they will be doing what they were paid for. Very very disappointed, I shouldn't have booked with them.