To chime into with all the thousands of flight hub. ca complaints they obviously care nothing about. So we book two tickets to Guatemala and because we booked so far in advance we take out flight cancelation insurance in case. When you pay for cancelation insurance what do you think you are paying $100 each ticket for? I assumed like everyone else it was so if I needed to cancel my flight all I had to do was call within reasonable notice. Two months before the flight I call and tell them we have to cancel because my wife cant go and they say sorry about your luck. I tell them we paid two hundred dollars for cancelation insurance and they say you need a document from your Dr attesting to your inability to crawl to the airport or a death certificate saying your mother died the day of the booking or if you had a flight booked to Gaza you might need proof that your hotel had been bombed or destroyed by rockets you may (or may not) qualify to get your cancelation refund you paid for but thats up to them to decide. On further investigation that wouldn’t qualify. P.S. We could have got real flight cancelation insurance and health insurance $20 bucks cheaper each from CAA then the fake insurance Flight Hub sells. I unfortunately found out after the fact.
So if you buy flight cancelation insurance not only is not worth the paper its written on and your out the money your plane ticket money is down the toilet so we are out 1800 bucks to the crooks.
Desired outcome: Honor the insurance you sell or dont sell it!