FlightHub review: Paid for leg room seats and when I got on the plane found they were regular seats.

Booking [protected] for 2 persons, this concerns flight from montreal to zurich on August 29, 2023.

flight N 87.

Tickets # [protected] and [protected]

Carrier Swiss Air

When I booked my tickets I also paid for 2 bulk extra leg space as I am disabled and 6.4" tall. I was given Seats numbers 29A and 29B. A few days before departure I get an email that the seat 29B was changed to 29G. This meant that my wife would be seated far from me. This would cause me a problem as she usually assists me when getting up as it is difficult for me to do on my own. I called the airplane carrier Swiss Air and explained I needed 2 seats close together. The agent then gave me seat numbers 30K and 30J, she assured me these seats were with extra leg room as the seats I had paid for. However upon entering the aircraft I noticed that the new seats assigned to us were regular seats. I could not get into the seat as my knees were past touching the back of seat in front of me. I called the stewardess and she agreed it would not be possible for me to travel in that condition. After waiting standing up which was hard for me to do and all passengers were seated she managed to get one person to exchange his seat. However my wife would have to be seated in 30K and far from me.