FloryDay
Reviews and Complaints

Order number [protected] received 7/24/17. Six out of six items received are defective and ripped or poorly sewn. I thought maybe the first dress I opened was an accident, as the seams were coming apart in several places. No such luck! Each item I opened was just as bad. I have never in all my life seen such shoddy work...pieces falling off, crooked hems, and all six dresses were just as bad. Not one of them would be worth dragging them to the local thrift shop! They are all cheap looking and sewn haphazardly. They are very cheap but not a cheap price. It is impossible to get pictures as the material is crumpled and smashed beyond recognition. This is one of the biggest rip-off scams I have ever received. I want a full refund. This company needs to be shut down.

I've emailed this company twice about a return and haven't heard back from them yet. It's been a full week. Their website says they'll respond within 24 hours. The company is in Hong Kong/London so I do not want to call. Very discouraged and frustrated. Will not order from them again.

I would like to return a dress I ordered.
Denim solid short sleeve above knee casual dress
([protected])

Order #[protected]
Order date: 7-1-17
Emailed them on 7/16/17 and 7/20/17 - no response

Order no: [protected]
Delivery & Return Date: 20-07-2017

As the 3 dresses ordered were not suitable for my requirements, due to fabric not compliant with description & poor finish, I have returned the goods by Royal Mail, using the printed sticker & choosing 'Monsoon' retailer to recieve the goods.
Please advise via email when I will be reimbursed the amount due.
With thanks. Jennifer Huggins

I bought order no. [protected] for £119.88 on 02.07.17 with the knowledge that Floryday advertises a 5-10 working day delivery service.

At day 10 I still had not received the item so I contacted them. I received a response with a tracking number directing me to a rather ominous looking website - the tracking number was not recognised. On day 11 I contacted again to say that I still had not received the order and that now it is over the delivery time frame promised I told them it was frustrating as I no longer need the dresses, I was told to check another tracking number on Yodel. This still did not work.

I contacted them again asking them to state when it was going to be delivered and I received a response stating 'please take your time - it takes 5-10 days' (even though my last email now states it was now 11 days!).

At day 12 I contacted them again requesting a full refund as they could not give me any answers as to when the items were arriving and stating that as I no longer need the items, I would be very unhappy to have to pay the return postage therefore would be grateful if they would pay for postage. Email ignored. I emailed again feeling extremely frustrated and felt that I had been scammed they responded it would arrive on 21.07.17. (19 working days after the items had been ordered).

To my surprise, they arrived last night (19.07.17) Extremely poor quality goods and one dress frayed. I contacted them again asking for the return address - they responded by completely ignoring my request and then going on to state 'shipping takes 14 days' (That is not what they advertise on their site!). I emailed again asking for the address and have been ignored!

During this time I had also sent a few Facebook messages to the Floryday and the last message received stating that they have one warehouse located in Australia and some in Hong Kong but still not giving me an address.

After reading up on this company I feel that they are complete fraudsters and if I don't get a full refund and postage paid for very soon, I will end up taking legal action against them as well as ensuring that I will contact people who can expose their awful business.

On top of this, I have recently moved house so money is extremely tight and I now have to pay a credit card bill which is due of £119.88 for their incompetence/fraud!

Please let me know how you will be refunding my money as soon as possible, and how you will pay for the return postage for extremely poor quality goods you have sent me.

Order no. [protected]

A few weeks ago I ordered 2 dresses which arrived. I want to return one dress but, like many other people, am having problems receiving any communication or responses to me numerous emails.

I think I should upload complaint details via social media to let as many people as possible about the underhand dealings of this company.

I would be grateful if you could provide some feeeback on these issues

Many thanks

Order no. [protected]

I ordered a gown floryday polyester blumen 3/4 ärmel midi niedlich kleider ([protected]), size ’s’, order number [protected], sent to the address müllenhoffstr. 13, berlin, germany. It was delivered on 15.07.17 late in the evening, which I opened today 16.07.17. I immediately noticed that the gown had no price tag on it, and it seemed to be worn a couple of times! I contacted floryday at 19:50 on 16.07.17 and got the confirmation letter (Ticket no #[protected]). Since I haven't heard anything from the customer services for days, I wrote another complaint letter - no reaction yet. This is the third one. I simply want to send the gown back and get my money repaid! But where to send? I am so much frustrated and feel cheated!

I received my 3 items on July 5th, 2017 and tried them on immediately. I did not like how they fit nor quality of the fabrics. I reached out immediately on the website return section form. I did not hear back from them in the 24 hr timeframe stated on the site so I reached out another way by contacting them at [protected]@floryday.com and they got back to me saying they had replied and to check my spam / junk mail. I researched my spam and did not find an email. I replied back 3 more times asking "How do I simply return the 3 items?"... still haven't heard back from them. I'm very frustrated with this company and lack of simple clarity of how I can return the items for a full refund. I understand that I have to return them on my dime, no problem...

order number# [protected]

Dress arrived & size was too small. There is no phone number or address to return item for different size. Please contact me for returning item for different size. If I don't hear from someone I will have to proceed with other actions. I'm now reading other comments which I did not see prior to ordering & feel that this is just another way of getting people mislead.

I order 3 dresses, you took the money £130 I haven't received anything yet and I didn't receive any email that submits my order neither could get held of your customer service... is this real website or just scam that steals money... I would like some one to respond to me please.. and let me know either how to get the products I orded or my money
Thank you

I returned a faulty item weeks ago, and you still haven't refunded my paypal payment, despite several tickets and emails, back and forth

I sent pictures of the faulty item showing the ripped seams, I also have the tracking number, and confirmation that you received the item back, at your Wigan depot

Order No. [protected]

I cant find the actual postal address, but have this info

This organization was registered in Hong Kong in 2012. It was given next corporate number: 1755357

Do not under any circumstance order products from floryday! I repeat do not order from floryday! I purchased two dresses and paid for express shipping that took over two weeks to receive from the date they should have arrived. The quality was exceptionally poor, they were ill fitting, and completely of the wrong size from what was indicated on their size chart. Again, absolutely no response to multiple emails posted regarding return address and useable contact information remains non existent. It makes me sick to think I was taken advantage of by the good photography on their website
And made a purchase that resulted in a complete disaster. I'm not understanding how these people that run/profit from this company sleep at night. I have made every attempt possible to resolve this matter within the 14 day time allotted and believe their lack of information is a way to prevent returns from happening in the first place as to not have to refund money to buyers for what they know will be dissatisfied customers in the end. A terrible, immoral company and cheap falsely advertised merchandise. Floryday should be legally forced to cease sales immediately! Again, please do not order from floryday! Do not under any circumstance order products from floryday! I repeat do not order from floryday! I purchased two dresses and paid for express shipping that took over two weeks to receive from the date they should have arrived. The quality was exceptionally poor, they were ill fitting, and completely of the wrong size from what was indicated on their size chart. Again, absolutely no response to multiple emails posted regarding return address and useable contact information. Customer service remains non existent. It makes me sick to think I was taken advantage of by the good photography on their website and made a purchase that resulted in a complete disaster. I'm not understanding how the people that run/profit from this company sleep at night. I have made every attempt possible to resolve this matter within the 14 day time allotted and believe their lack of information is a way to prevent returns from happening in the first place as to not have to refund money to buyers for what they know will be dissatisfied customers in the end. A terrible, immoral company and cheap falsely advertised merchandise. Floryday should be legally forced to cease sales immediately! Again, please do not order from floryday!

I placed an order on the 28th June 2017 for approximately £122.00. the company have debited the money the same day from my card yet you have not sent me a conformation email you just sent me an email about a 50 % flash sale . further to this you have not responded to my chase emails. I ordered Chiffon Floral Long Sleeve Maxi Vintage Dresses

Item Code: #1032795
Polyester Floral Long Sleeve Maxi Casual Dresses

Item Code: #1035305
Plus a further item I need to know what is happening as !

Product was not delivered. I placed an order on the 10 0f June with expected delivered between 14 to 21 days. It has been more than a month and you company has not delivered the item yet. It is impossible to track it and thus I would like to request a full refund of the order above. I find this a total lack of respect to me as a customer. I truly think your company is not reliable and have been reading the customer satisfaction rates and they are really poor which means that I know think your website and your company is a scam to take take others people money. I will take legal action against you if i don not get my money back as soon as possible. And your licence to trade if you have one should be revoked.
my email [protected]@gmail.com

I am expecting to hear from you and get my money back as soon as possible.

I have ordered an item online with Floryday. The next day i changed my mind and tried to cancel my order. They do not let you do that. I tried phoning the contact number they show-no reply-only voicemail. I have called several times - no one has called me back. I have emailed the address they show several times- no response at all.
I now know they will not offer any returns although it clearly states they will on their website.
So very disappointing - first time i have been scammed online. That will teach me to check all reviews in the future.

07/07/2017 - The poor quality of the four items I ordered and payed by credit card to Foryday, was such that I sent them back to the delivering company (for 8, 50€ on 2017/06/27). The refused package came back to my home on 07/05. Since this day, I try to get informations from Floryday to post again the package and get my money back. I got no answer during the first days, and finally to day, I received instructions of links which all systematically failed (http://www.floryday.com/fr/account/ticket.php?e=dany233llouise@yahoo.com&t=7054151355). I think that this company plays a bad joking policy abusing its customers. As a matter of fact, I just saw on your board a great number of testemonies which, unhappilly, sustain my conclusion that I have probably to definitively renounce to my fully justified request !
It was nowhere clearly indicated where is settled this Floriday company !

I ordered clothes almost a month and a half ago on may 25th (order no = [protected]) and the clothes still have not arrived. all attempts to call/email/send a website form have failed - there is no response. i'm a student and furious at being so out of pocket - this is the worst customer service i've ever experienced. In one month's time i will be a qualified lawyer and am looking forward to putting civil complaints law into action.

To whom it may concern,
Order number [protected]
I require a FUll refund for the above order number for which I paid in full on 30th May . I have not receivedy order and it it now July 2st!
I have had several messages via Facebook messenger saying that my order, as above has been shipped. The tracking information is incorrect and says pending. For the last week I have been told I would receive an email from yourselves which I have not. I repeatedly receive sales emails from yourselves but nothing regarding this matter. Legally Failure to deliver within a reasonable time and outside of the agreed deadline is considered to be a breach of contract.
I expect a full refund otherwise I will need to contact my bank to ensure they charge the money from yourselves.
Poppy Greaves

Got a dress I ordered in 3x and it is a size 14 at best. Sent email to floryday. Received reply that is unreadable and looks like a possible internet bug of some sort. They had no return address on the package. They do not answer calls. Do not waste your money. Reminds me that it is best to shop locally or use a trusted site. Kills me that these out-sourced companies can do whatever they want with no recourse.

Floryday - very BAD and false advertising

Items come from China which is not what the Website says. It's false advertising! If I had known it came from China I wouldn't have ordered it.

The dresses are of such poor quality I will never order from them again. I will make sure everyone knows this. Also had to pay customs duty same price of the inferior dress which I can't wear!

I AM SO ANGRY!

I ordered about over $200.00 worth of clothing from FloryDay's website. I ended up only liking one item. None of the other clothing I purchased looked anything like the pictures on the website. The quality was also very poor, however the prices match the poor quality. They have a 14 day return policy and a Customer Service number that is out of service. What kind of business has no Customer Service number and/or the number is out of service? The number looked like it was out of state. Could be operating out of China. Regardless, they need to have a number or respond to their customer's emails. It's been a month and I am still awaiting a response from their company regarding a RMA Number. Found this company advertising all over Pinterest. Beware of this shady company and don't waist your time.