FloryDay review: return policy 59

I ordered a coat Floryday.com. The arrived with the collar badly stitched so all the fur is falling out. The quality of the coat is very poor. It also doesnt match the photo on their web page. I wrote to them immediately. They say they will refund the amount for the coat but not the 10 euros I paid for postage not the other 10 euros it will cost me to send the coat back.

Under the Consumer Rights Act 2015 the trader must refund the postage and returns amount when an item is faulty-
´´The consumer is under a duty to make the goods available for collection by the trader or to return them as agreed and the trader must bear any reasonable costs of returning the good´´ This is the law and over rules any returns policy they trader writes.

Received a dress today 11th march 2019 which I ordered 21st February 2019, three weeks!, Like previous complaints I have read I was not aware it was coming on a slow boat from China, the dress in question is shoddy at best in workmanship, material on arms far to tight, and the sewing is not straight on any part of the garment including the zip, looking at your returns policy is seemingly not worth my time and effort to go through all the confusion your company puts on the site, I will NOT be using this company again and I am now on a mission to make people aware how shockingly bad your products are and certainly you do not comply with the Trade Description Act . If there are rules to how your site advertise your goods you certainly do not comply, someone needs to investigate your trading practices .

Jeannie Hilton
England

Hi
I Have order a dress from floryday on 10/3/2019 order no [protected]. I have received my order only yesterday. Although I was saying it will take only 5 working days from the date I have placed an order. With the huge regret, I have to return it as it doesn’t fit. I will be really grateful if you can give me the return address as soon as possible.

Please keep your customers happy they will keep you in business.

Mudasir Gul

I HAVE TWO SHOES I NEED TO RETURN. I HAVE YRYING TO GET A RETURN LABLE ALL WEEK BEFORE MY 14 DAYS ARE UP. I FEELED OUT THE ONLINE FORN BUT HAVE NOT HAD A RESPONCE. BOTH MY SHOES ARE THE SAME JUST DIFFERENT COLORS. THE ID NUMBER IS 5463725 1 IS OFF WHITE 1 IS BLACK THEY ARE TO BIG. CELESTE PRAYTOR COLORADOENSLEN@GMAIL.COM THANKYOU!

the shoes are to big need a return lable

I have a dr ess to return. I have been to all the sight . I just like to get the address. dress item # ID 5547094. IT is dark blue with white flowers. I have another # if that is not the return number [protected]. IT is too small through the bust. coloradoenslen@gmail.com . celeste praytor. thank you!

I also would like to return an item.#yt2020921266181771.I'm hoping I have better luck them All of these people. Please tell me how to return.

Eva Cederholm . 24 aug 2020

Har beställt två st solklänningar art.407 41 94 L. Idag kom ett paket från KINA! men inte med solklänningar utan med två blusar ? kollar in på sidan Floryday där jag beställde mina solklänningar men där finns inte dessa blusar, var i helv...har de varit på för loppmarknad och köpt upp dessa som inte heller är L utan S. En halv dag har det tagit mig att försöka få fram en returadress, nej ...gott folk handla ej hos FLORYDAY för ni vet inte vad ni får och kan inte returnera för ni hittar ingen returadress. Kommer att skriva i svenska aftontidningar Expressen och Aftonbladet och andra lokala nätverk och varna folk för denna blufffirma. PS. har slängt blusarna i klädåtervinningen.
Eva från Sverige med beställningsnr [protected]