FloryDay
Reviews and Complaints

I have not received the product I paid for. I ordered the black peacoat on January 16 Received word that the credit card payment had been approved and the peacoat, #1156902 would be shipped. The payment of $54.98 was taken from my checking account. I am not pleased. Either send me the coat, size large or please refund my money.
I would like some kind of response from your company as I have contacted you repeatedly.
Susan Horton
610 Oregon Trail Dr
St Charles, MO 63304
[protected]

I have recently purchased 2 shirts from FloryDay (size Large) -(first time ever dealing with this company). I received the items in a very short time and was thrilled to see that both shirts looked exactly as promised and sizing was perfect.
I checked each item to find out how to wash/care for them - no instructions at all on item - so I proceeded to hand wash in cool water. Almost immediately it became obvious that the shirts were shrinking before my eyes. I didn't panic too much just then, I was hoping that when they were air dried and ironed on cool setting that they would return their shape. No such luck!
I now have 2 items which are now size XXS and are absolutely useless to me - there goes $100. Do not deal with this company. I wish I had read these reports before I gave them my hard earned cash.
Buyer be very aware.

Hello, I ordered this Womens shearling faux 3/4 sleeve coat in a sz small. It is about a large or XL it's way too big for my 5'5 115 pound person. The coat doesn't look anything like the picture online. The color is not the same even. Also the sleeves are like short sleeves not 3/4 length. I'm extremely disappointed with it! Also because it was also not shipped out in the 7-10 day period as told when ordering. I ordered January 1 2018 and just got it on the 20th. Please advise on how I can return and get my money back! I don't want this item.
Ann

Good morning, just received my delivery from Floryday, wonderful until we opened it here in Wellington, some person has checked the contents using a cardboard cutter, my new dress has now a large cut across the front, we have photos etc, what is the next step for a return, please. We have tried to reach a freight forwarding company to speak to the careless individual responsible for their action, but as always, no contact phone numbers.
Please advise about our returns and please take steps with your shipping people, very poor.
Kindest regards
Elaine Murray

My name is Josephine I ordereda dress from floryday early Dec. 2017 with a ref No. of 75184897359004352450272.
Dress has been returned and have proof they have recieved it. At first they refused refund and said they will issue me a voucher which I was furious about.
After a complaint they said they will issue me a refund and they emailed me details.
To this date refund has not been received and I have gone to my Bank to issue a dispute.
I highly recommend not to shop with this site as they are very unreliable.
Very unhappy customer.
Josephine

Ordered goods on 4th January 2018. An amount of R1084.32 was taken off my account but the goods never arrived. I have a copy of the transaction. Can I please have a refund. Also, are you able to find this transaction on your bank statement. I did not receive an sms or email confirmation and its the first time I have used this site. Your help in this matter would be greatly appreciated and maybe I will give the site another go because your clothes are just my style. Many thanks in advance.

I ordered this black floral dress with an ID #5132223 Size XL I was very disappointed because it did not match my expectation. the floral design did not match the original design as seen on the picture. the floral design was concentrated on the hem line area and it was very ugly. I would like to return the product with a complete refund. I want my money back so please send me or e-mail me the complete information on how to return the product.

Thank you and good day.

I ordered 3 items from Floryday and paid double what I would usually pay in my country thinking that the clothes I ordered would be of perfect quality as shown in the pictures on their website! However, I received truly shocking clothes! very cheap materials, terrible design and even have nothing to do with the designs I ordered! One of the items is a jacket, which was supposed to be black; it came with a strange color between black and gray and with some white spots on the cloth. The three items are terrible and even embarrassing that they can only belong to garbage. I am attaching pictures of the items I received and those I ordered and you can judge yourself!

I bought a dress from them... I paid $53.00 for it plus $12.95 in shipping... I was shocked when I got it 2 weeks later... It looked like it wasn't fit for walmart.. Looked like it was made out of rubber... I did everything they said on their website to return it... Never worked... I've called them at least 8 times everytime I do the line is busy... Yes I know the time difference... Plus i've sent them at least 6 emails... They just keep sending me the same link that doesn't work... I just don't want this to happen to anyone else

Have tried on numerous occasions to get return address where to send parcel back due to size does not fit and faulty workmanship. Sent emails on return forms on line no reply's. The order no is [protected] 25/11/2017. User e mail [protected]@yahoo.com can I please get an address to send this parcel back to and I want a refund . Thankyou. As you can appreciate I have spent weeks on your websites trying to get this information. I want to get this matter sorted I have merchandise which is no good to anyone it is not wearable and your advert stated refund when goods not acceptable.

It has been over two weeks, and I have not received my order. I contacted them by their email, and they sent me an email back saying they would contact me within 24 hours about my package, and they have not. I have tried to find tracking information on this order, and my reply to that is always that there is no tracking information found. I have contacted them again, and I am waiting for a reply. When I try to use their contact us service it does not work. I spent around $163 and I needed the dresses for christmas and for a party this week. It is so frustrating when I cannot speak with anyone from their company about why there is no tracking information on this package. I have a tracking number. However, it does not work.

The items on the website look completely different than expected. 2 items came in in decent condition, hover, 3 items were made on the image shown to be beautiful fashionable dress shirts...arrived looking like a kimono made out of rubber material, and with strings from sewing hanging out showing that the job wasn't even finished! It looked worse than a hand me down outfit or hospital scrubs. I work at a hospital and cant even use the material to make it into hospital scrubs its that bad. something that on the website looked form fitting is at least 2 sizes too big and by that I mean a small is at least a large. I am expecting prompt contact with regards to returning those items that didn't work and am expecting a smooth return policy. I paid too much money for something I wouldn't even give to goodwill for 2$.

My name is Josephine Caruso
20 Russ Ave Seaton
Sth Australia
My dress was delivered beginning December and I returned via ParcelpointI have contacted Floryday on numerous occasions about my refund of $85.97 and they have not responded. The dress was returned via Parcelpoint and they sent me a text and a screenshot saying floryday has received and signed for the parcel. I am still waiting for my refund and due to dreadful cutomer service I request for a full refund and will not order from this Compant again.
Please respond
Josephine

I ordered 6 pairs of shoes and out of the whole lot only 2 pairs fit me. I reveived the order 2 weeks ago and since then I have been trying to call and leave message which have not been responded to. I also have send times 2 emails with no response. The order came with no return address and I am currently frustrated as I bot do not have both the right size shoes that I booked for the weekend over this weekend and over £200 as I am stuck with shoes that do not fit.

One very unhappy customer as I feel this to be a [censor].

[#[protected]]

According message today send me, again mistake or fraud ! Any parcel wasn´t sent today from Floryday - ShenZen by YUN track ! This parcel track nr. YT [protected] was delivered to Czech Republic 05 Dec 2017 9:07 AM ! I want immediately back money for non delivered items which was paid via credit card on my bank account =3440, 6 Kč according our agreement from 11 th December 2017, - money back during 7-15 days. JUDr. Vlasta Jančárová

They have not informed me where to return items that they assured me would fit after I sent them my hip measurements and one dress which was advertised as linen and priced like linen but was infact a very cheap polyester.
It has been 2weeks and numerous emails but I have received no reply when their site clearly stated a reply within 24 hours.
Very bad business ethics, and their contact phone # in Hong Kong is not in
service.
Will I ever get a refund? or is this company a total SCAM like so many people think it is!

Tracking No. by DPEX [protected] I was advised dress which I need for a wedding was shipped on 18.11.2017 and it is stated it was delivered by a Mr. Li
to my home address on 23.11.2017. This has not been delivered as stated and it is absolutely impossible to get onto the courier as numbers are incorrect for Sydney base Mascot.

Why dont they forward through Australia Post if this is legitimate. This is my 2nd time at ordering on line and it appears it will be my last. Really disappointed!
Want to know why this DPEX doesnt ring re. delivery as phone number on order and where is the order?
Vivienne Khan.

Shipment Notification
Order No.: [protected] Order Date: [protected]:07:10
Tracking number: [protected]
Track this order: Go to Tracking DHL.
Dear dagmarmcg,

We are pleased to inform you that your order has been shipped.

If you need further assistance with your order, please Contact Us.

Thank you for shopping at Floryday.com. We hope to see you again soon!

Followed by request to pay import tax prior to delivery:

Our customer representative has created a notice for you.

Thank you for shopping on our website! This is Nancy from Customer Service Department and I'm handling your order.

We are glad to inform you that your package has arrived. Unfortunately it is detained by your Local Customs and some import duty tax must be paid before you get it.

We do care about your shopping experience. Therefore, we would like to share the tax expenses with you. Please contact your local DHL to pay it first, get the parcel before July 14 and then send us the receipt by email. The phone number of your local DHL is: 353-[protected], and your tracking number is: [protected].
_

Additonal payment of import tax was never mentioned in the order and payment process.

I did not accept delivery.

I request immediate refund of my payment!

Awaiting your urgent resonse.

I did an order going to three days now three dresses amounting to around 175 Australian dollars, l have written countless messages on the inquiry section and emailed customer service section, but have received no feedback. The 24 hr policy has already expired. I did cancelled my order which l regretted and cancelled it less than an hour later after reading the review. Refund my money back. I fear if am already a one of your victim.

I received my dress after a very long wait, not quite in time for the wedding I was attending. It says that the order date was 10/03/2017, but I did not receive the dress until 10/28/2017. But I was still excited when it arrived...until I tried it on.
It looks awful on me and does not fit properly. I really need to return it and I cannot find an address to mail it to. Please help me with the address and please refund my Master Card account. I realize that I will be paying for its shipping. I look forward to hearing from you. My email address is: [protected]@aol.com

Thank you very much,
Pam Lehn
24 Haystack Road
Wethersfield. CT 06109