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CB Online Shopping FreeShipping.com charged 12.97$ without any reason
FreeShipping.com

FreeShipping.com review: charged 12.97$ without any reason 43

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Author of the review
3:02 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a halloween costume online on 10/30/2015 from Kmart which was a store pickup and now all of a sudden $12.97 was withheld from my credit card from the above named website. I paid complete amount using my credit card when I purchased the items online. This is the only way they could have got my credit card number. I am not sure why the amount has been deducted by "IC *FREESHIPPING.com [protected] CT". The only information I have is the name of the website that took the money from my account on 11/06/15. Please refund me my amount without any delay. My email id is [protected]@gmail.com Thanks.

43 comments
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arand
arand
Middletown, US
Nov 19, 2015 8:04 am EST

Hi Gulzar, I have located your account and cancelled that for you. I also issued you a refund for the $12.97 charge. That charge is the membership fee for our program. Please allow 2-5 business days for that to post back to your account.

Thanks!

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Jeanna Green Cisney
US
Aug 06, 2017 8:38 am EDT
Replying to comment of arand

i have been charged $38.91 for 3 months for this, i dont remember joining this and i dont want this service my email is spookienook@comcast.net

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Matt Jones, JD
US
Feb 25, 2019 11:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Me too! I am just going through my accounts and cc statement! And checking! WTF!? I am filing a federal complaint. I am an attorney. They are about to have the [censored] hit the fan!

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Karen Wayman
US
Dec 18, 2015 7:55 am EST

I got the same thing. Called them, they actually answered. They only took my last name and zip code. Found me in the system and said they would credit the account. It should appear in the next 2-4 business days. If it does, then problem solved. If it doesn't, then the next step will be the attorney general.

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Leslie Wheeler
US
Jan 19, 2016 1:21 am EST

I have also been charged $12.97 by this outfit. I have no recollection of subscribing to anything through them. I have ordered things on line, but paid all shipping charges. I think this may be attached to a purchase for two (2) car canes shortly before Christmas. Please remove this charge from my credit card. My name is Leslie Wheeler, and I reside in reside in West Valley City, Utah 84120. Since I am hard of hearing, the phone does not work for me. However, I can be contacted at: lesliewheeler47@gmail.com. Thank you for your prompt attention to this matter.

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duanyg
US
Mar 02, 2016 4:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I also face the problem, since I bought some things online about 11/12/15, it began to charge 12.97 dollar from my account .I have never use it .Please remove this charge from my bank account and refund the money charged .My name is Yuping Duan, and live in Cincinnati, Ohio .I can be contacted at [protected]@qq.com. Thank you for your attention to this comment .

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Georgia Shultz
US
Mar 24, 2016 7:31 am EDT

I don't order anything online, not sure why this charge was deducted from my account. Please refund the $12.97. My name is Georgia Shultz and live in Normal, Illinois. I can be reached at turtlegone52@yahoo.com.

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YHH
US
May 03, 2016 3:02 pm EDT

I also face the same problem, it began to charge 12.97 dollars from my count for several month ago. I have never used it. Please remove this charge from my credit card and refund the money charged. My name is Huihui Yin, and live in Brookings, SD. I can be contacted at snowy261@gmail.com. Thank you for your attention to this matter.

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cristance c
US
May 18, 2016 8:41 am EDT

My experience was worse. i was charged for 9 months! I just found out now! I called, and they only canceled the further charge. They don't give my money back! Can anything we can do for this situation, they are just finding the slits to play the contract for stealing money!

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Ted Nesbitt
May 25, 2016 1:54 pm EDT

In December 2015, I ordered two bottle of men's cologne from fragrancenet.com. Free shipping was offered for the cologne, so I chose
that option. Since I am 74 years old and disabled, I choose to order gifts online. I did not notice the recurring charge of $12.97 each month,
since last December. That is a charge of $90.79! I spoke with a lady in their office, and she cancelled my FREE shipping "membership." My advice: Do not order anything from fragrancemet.com. Always check the fine print. Companies like Freeshipping.com are scam artists, preying on the misfortunes of others -- in my case limited retirement funds and physical disabilities.

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Barbielou
US
May 31, 2016 5:55 pm EDT

I can't understand why I have this charge of 12.97 (what is this company?) IC Freeshipping.com. This date of charge dated 04/28/16 I sure hope this doesn't continue. Can you help me ? Barbara Hale Rochester NH bhale1221@gmail.com thank you

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Liz Soto
US
Aug 05, 2016 12:20 pm EDT

I don't wanna be part of this subscription. Please refund the amount of $12.97 to my Credit Card as soon as possible, My email is lizsoto522@gmail.com If you need more info please contact me at this email. Thanks!

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sangkhe lia
US
Aug 15, 2016 6:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I can't understand why I have this charge of 12.97 (what is this company?) Freeshipping.com. This date of charge dated 08/14/16 I sure hope this doesn't continue. Can you help me ? My Mane is ( SANG KHE LIA ) I live in ( HERSHEY ) PA,
sangkhe@gmail.com thank you

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Xuejing Xu
US
Nov 16, 2016 7:59 pm EST

I was also charged of $12.97 from IC *FREESHIPPING.COM [protected] CT on my credit card. That was really strange cause I have never subscribed any membership online. Please remove this charge from my credit card and refund me the money charged as soon as possible. My name is Xuejing Xu, and my email is xu.1861@osu.edu. If you need any more info feel free to contact me. Thank you so much!

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Mary Bohmer7
US
Dec 02, 2016 11:17 am EST

Please remove me from this as I never signed up for anything..

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Mary Bohmer7
US
Dec 02, 2016 11:18 am EST

Email is marybohmer7@gmail.com and I was charged the 12.97 as well please refund this amount.

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Amber Rachal
US
Dec 09, 2016 12:49 pm EST

I just checked my account and I have a $12.97 charge on 12/28/16. Why was I charged this and how do I get it reimbursed for it? how do I get whatever it is cancelled. I can be reached at rachal1015@yahoo.com my name is Amber Rachal.

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Rachael3
US
Jan 10, 2017 7:07 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I also was charged $12.97 on my account. I do not know why I was charged this and would like a reimbursement. I can be reached at rignasiak3@gmail.com. Thank you

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foulard
CA
Feb 04, 2017 12:37 pm EST

I will check carefully my statement from now on. IC *FREESHIPPING.COM [protected] CT
I've been paying a monthly charge via my Capital One credit card without my consent and my knowing for 22 months since April 28th 2015. This is totally unacceptable. Please remove this monthly charge from my credit card account and refund the money charged (366.98$). I would appreciate that you remove my name and account from this subscription. Thanks. amyot.[censored]mail.com
17-01-2017 IC *FREESHIPPING.COM [protected] CT 17, 49 $; 18-12-2016 17, 78 $; 19-10-2016 17, 37 $;19-09-2016 17, 54 $;
20-08-2016 17, 14 $; 21-07-2016 17, 37 $; 21-06-2016 17, 06 $; 22-05-2016 17, 50 $; [protected] 16, 96 $; 23-03-2016 17, 57 $
22-02-2016 18, 41 $; 23-01-2016 18, 96 $; [protected].44$; [protected].78$; [protected].55$; [protected].75$
[protected].71$; [protected].34$; [protected].48$; [protected].67$; [protected].11$IC *FREE HIPPING.COM [protected] CT

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Dylane Stephens
US
Feb 23, 2017 5:33 am EST

I am being charged $12.97 to my Master Card ending in 4215 for something and do not know what the charge is for. Thus in Jan and Feb. I am requesting this be canceled and refunded.
Dylane A Stephens

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Dylane Stephens
US
Feb 23, 2017 5:33 am EST

I am being charged $12.97 to my Master Card ending in 4215 for something and do not know what the charge is for this in Jan and Feb. I am requesting this be canceled and refunded.

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Shayla Whitt
US
Mar 09, 2017 11:30 am EST

I am being charged $12.97 and I have no clue why. I have not purchased anything online from you are any one associated with you. I would like this removed from my account please. Contact me at swhitt4@yahoo.com please. Thank you.

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Melissa Contreras
US
May 09, 2017 4:12 pm EDT

Hello my name is Melissa, i just received my bank statements and have noticed that you guys have been taking money out of my account a number of times. On April 15, 2017 $12.97 was taken, again on April 15, 2017 i had $3.00 taken and once again on May 9, 2017 a total of $12.97 was deducted from my account. I do not order anything online, and am not sure where you guys got my card information. I would greatly appreciate if you refunded the $28.94 that was taken from me. Please email me as soon as possible. Email is mel.pinard0916@gmail.com

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Hector Munoz
US
Jan 13, 2018 10:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My name is Hector and I have also been charged the same as the people above. I was charged $12.97 on January 13, 2018 at 5:21am and I have never paid for anything on this website let alone used it. I would appreciate it if I was refunded the money and had all of my information removed from this web address. I can be reached at hectormunoz.521@gmail.com

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Melissa Contreras
US
May 09, 2017 4:24 pm EDT

WOW NOW THAT HAVE GOTTEN CURIOUS TO CHECK MY STATEMENTS I HAVE NOTICED $12.97 HAS BEEN DEDUCTED FROM MY ACCOUNT SINCE DECEMBER 23RD 2016! THIS IS COMPLETELY NOT ACCEPTABLE AND I WOULD LOVE TO KNOW WHY IN THE WORLD YOU GUYS ARE DEDUCTING $12.97 FROM ME EVERY MONTH WHEN I NEVER PURCHASE ANYTHING ONLINE! PLEASE EMAIL ME WITH AN ANSWER OR I WILL HAVE TO TAKE THIS INTO MY OWN HANDS AND DO SOMETHING LEGALLY. I AM OWED A TOTAL OF $67.85.
DECEMBER 23, 2016 - $12.97 JANUARY 9, 2017 - $12.97, FEBRUARY 7, 2017 - $12.97, MARCH 9, 2017 $12.97, APRIL 15, 2017 $12.97+$3.00, MAY 9, 2017 $12.97. PLEASE GIVE ME AN ANSWER SOON!

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Melissa Contreras
US
May 09, 2017 4:32 pm EDT

email me at mel.pinard0916@gmail.com

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Gamecocks fan
US
May 24, 2017 7:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

We recently discovered that our credit card had been charged for the same $12.97 per month fee that others have mentioned previously. I thought it was something that my wife had ordered but had missed it in two earlier months' statements. Our bank advised that we cancel that account and that they would issue new cards. As of this AM, all three monthly charges of $12.97 have been refunded by our bank.

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wardog61
US
Jun 05, 2017 9:35 am EDT

I called freeshipping.com regarding a $12.97 charge I saw in my checking account. I called their number [protected] and spoke with a customer representative (very nice lady) I did make an online purchase from Walter Drake but I was able to cancel that membership (which I do not remember signing up for) with freeshipping.com and the representative stated that I would be getting a full refund ($12.97) within the next 2-5 days. I did get an email from freeshipping.com confirming my cancellation and refund. I hope to see this refund within that time frame.

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Garrett McGinnis Sr.
US
Jun 29, 2017 8:14 am EDT

Today is 6/29/17 and when i looked in my account this morning, $12.97 was deducted from this website. I read over what this page has and i don't ever remember signing up for any agreement or agreeing to any terms for shipping. I pay for the shipping on the orders i purchase online. Im not very happy. Will you please refund my money. My email is gamcginnis17@gmail.com.

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Karl Gipson
US
Jul 20, 2017 8:47 pm EDT

Hello my name is Karl Gipson and I just noticed a $12.97 charge on my debit card today (7/20/2017). Since I haven't subscribed to any online shipping services nor have I ordered any packages in recent months let alone recall doing business with FreeShipping.com, I would like to cancel this charge for it was not of my own doing. Please contact me at karlgipson22@gmail.com, if the issue is not resolved in a timely manner I will be forced to dispute the charge through my bank.

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Karl Gipson
US
Jul 20, 2017 9:35 pm EDT

Upon further investigation I have discovered further monthly charges of $12.97 dating as far back as august 23rd 2016 and possibly further. I definitely do not recall signing up for a membership and I would greatly appreciate having whatever account that was made possessing my bank info terminated immediately. I will call to follow up on this first thing tomorrow and discuss the matter with my bank because $154.92 or more being deducted from my bank account without my knowledge is extremely troubling.

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Alejandra Menendez
US
Aug 04, 2017 12:06 am EDT

This just happened to me right now a freeshipping 800-515-8195ct just charged me 12.97 for no reason I want my money back I haven't bought anything. You can contact me to my email m_abby04@hotmail.com

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carinapicture
US
Aug 19, 2017 12:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account had been charge too for $12.97 on 8/19/2017 which i don't recognize
My last name is mohseni
my email is info@123frame.net
last 4 digit of card is 3935

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carinapicture
US
Aug 19, 2017 12:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account had been charge too for $12.97 on 8/19/2017 which i don't recognize
My last name is mohseni
my email is info@123frame.net
last 4 digit of card is 3935

PLEASE REFUND ASP

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carinapicture
US
Aug 19, 2017 1:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi

Please cancel my account ASP and refund $12.97 to my card
I never request for service and did not get any notice about charge.
Please confirm the cancelation .
Email address: info@123frame.net
CARINAPICTURE

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Xiaoping He
US
Sep 05, 2017 11:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have also been charged $12.97 on 03/09/17 .I have no recollection of subscribing to anything through them. I have ordered things on line, but paid all shipping charges. Please remove this charge from my credit card. My name is xiaoping he and I live in suwanee GA, Since I am hard of hearing, the phone does not work for me. However, I can be contacted at: 495xiaoping@gmail.com. Thank you for your prompt attention to this matter.

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Xiaoping He
US
Sep 05, 2017 11:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My account had been charge too for $12.97 on 09/03/2017 which i don't recognize
My last name he
my email is 495xiaoping@gmai.com
last 4 digit of card is 7432
PLEASE REFUND to me!
please cancel FreeShipping right now!

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Xiaoping He
US
Sep 05, 2017 11:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Please cancel my account ASP and refund $12.97 to my card
I never request for service and did not get any notice about charge.
Please confirm the cancelation .
Email address: 495xiaoping@gmail.com

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Librada Diaz
US
Jan 29, 2018 7:32 pm EST

I have been charge for a service that I never request, please cancel asap, and confirm me the cancellation.
email address: pigurito28@hotmail.com

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Edna Schmitt
US
Oct 30, 2018 11:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I see many others are being charged $12.97 for something I did not ask for. I have been charged for this amount for several months and I want it it stopped and also refunded for those amounts. Please refund all the amounts I have paid for naught.

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Qiao Su
US
Dec 16, 2018 7:50 pm EST

Please refund $12.97 (Dec.03) and $1.97 (Nov.26) to my card.
I never request for service and did not get any notice about charge.
Please confirm the cancelation .
Email address: cristy_hy@163.com

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He Zhu
US
Jun 10, 2019 4:45 am EDT

Please refund all my fees to my card.
I never request for service and did not get any notice about charge.
Please confirm the cancelation .
Email address: zhuhe272@gmail.com

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william schlueter
US
Jul 27, 2019 12:59 pm EDT

I hardly ever check my credit card statements...…….In reviewing my statements for several months I kept seeing deductions of $12.97 a month for free shipping...……..I want these charges credited back to my account immediately...…….Who gave you this authorization? Is this part of the Jeff Besos scam? Please verify these charges were credited back...…..William A. Schlueter--visa account ending in 7982...…………...williamschlueter@yahoo.com...Notification of BBB pending response...…….Thank you...…….

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