Fry's Electronics
Reviews and Complaints

ID NUMBER: [protected]

This has happened more than once. I got gas at your new store on Lake Pleasant Pky in Peoria AZ. I used 20cents off on my exisiting rewards. The 20 cents came off the March points, leaving over 100 February points on the books, which will go away in a few days. I thought your computer was supposed to take the earliest reward points first! Kindly transfer the February points over to March, so that I can use them the next time I get gas. AND FIX THE PROBLEM.

This is an ongoing problem. I wait the 7-day period to submit the survey for the 50 reward points and then I don't receive them without filing a complaint. I submitted the survey on February 16, after waiting the 7-day period, and was not given the 50 points. The problem seems to be that I don't get the points recorded until 2 days after I submit the survey, and your people start the 7-day clock after they record the reward points, not when I submit the survey. Here is the data for my 2-16 survey: Date: 2-15-17; Time 2:03 pm; Entry ID: [protected]-122. I shop at the new Fry's store on Lake Pleasant Parkway in Peoria, AZ.

I bought refrigerator, washing machine and dryer on November 20 . When I bought, delivery schedule date is 3 weeks from that day December 12, 2016. I told them I do not want to wait too long. They told me they could arrange 2 deliveries whatever comes first. Three days before delivery date I went to store and asked progress of my delivery, they said they are waiting for gas dryer. They already received the refrigerator and washer in their storage. I asked them can I get my refrigerator deliver on scheduled date. They said I called you 10th December and they did not call. On 11th December and they called and delay my delivery to Dec 19. And they not arranged 2 deliveries as they told me because all items is in one receipt. How do I know that? Very Poor service and management. They don't keep their promise. I am very disappointed.

On 11/22/2016 I went into the Fry's Electronics store in Phoenix to buy a New Laptop. As I was walking into the store I picked up "We Pay the TAX on Selected Items" I went to the Laptop Sales area and spent over 2 hours with a Customer Service Person that was very nice and extremely helpful. I gave him my requirements and he found an HP 17 with I-7 Gen 6, Open Box Qualifying for the Free Tax and quoted me 809.10 price. I had a tech question on it so I went to the Service Desk and He went to Retrieve the Laptop. Problem #1: This is ALL of it Started, The Rep., ...Sorry I couldn't find the computer I quoted you but this is Exactly Like it, but it's $56.00 more. I told him that is not what you quoted me. He said he had "NO" option that was the price. I figured, with the savings on the TAX, of $77.00, Oh Well. We walked all the way back to the Laptop Area, and he started to process the Invoice and He Had quoted me with the TAX Deduction, which he assured me and showed me on his Computer it was Qualifying Item. Then He said, he couldn't get the Invoice to qualify the TAX Deduction and involved a Senior Peer Sales Person, Who although the EXACT PLU..Skew showed on the Fry's.com/Tax. It would NOT process. Both of them went to the MIC Manager In Front and 15 minutes they returned, they were unable to get the TAX issue resolved but they did get a 10 percent override on the price. So, I reluctantly excepted it and I had also wanted to purchase some new Accessories and Windows Office which was 49.00 So, the final price was well over $1200.00. One of the accy's was a Cool Pad it was Priced at 19.99 On Sale. So, we went up to the place you pay, and he disappeared, leaving me with the Price quote to pay and Go. When I got to the register, I found out the Cool Pad was 39.99 Mis-priced. By this time it's 2 1/2 hours of being lied too, and so on and so-forth. I told the Cashier, I wanted to speak to the Manager, so this gal, the Title of Manager Customer Service, who I found out had previously given the discount, Remember, this was not a discount, it was a reduction from the original misquoted price, bringing it Back to the Original Quoted Price of the 809.10. I explained the entire EXPERIENCES, MISQUOTES, MISPRICINGS, AND FAILURE TO UPHOLD THE "TAX REDUCTION THAT QUALIFIED" This conversation and a couple phone calls to someone that she made, I explained that, I had learned that the COMPUTER SALES PEOPLE, ARE NOT PAID, BUT ONLY BY 100% COMMISSION. I was absolutely really Mad when I found out about this part, AS We, in Arizona Just passed an increase of the Minimum Wage to $10.50 an hour, Yet these guys were NOT being paid anything to Be there. The MIC had walked away from my hearing distance and left me with the cashier and related that the TURNOVER RATE OF EMPLOYEE'S WAS EXTREME. Several times during this whole experience I wanted to just WALKAWAY, after being SCREWED AROUND FOR now 3 hours. The only reason I didn't was after the Guy helped me for 2 hours, if I left he would NOT get any pay for the time he was involved. AND THIS WAS FRY'S, Well Price Match anyone, so what the company is saying is We will Screw the UNpaid Employee's More. So, the MIC returned explaining she was UNABLE to address the Misquoted prices, the TAX Qualifier, I verbalized to here My Extreme Discontent over the Expierence and Told HER, That I was NOT going to Complete the Purchase as this was. FALSE ADVERTISING, BAIT AND SWITCH, and felt terrible that the Sales Person Now would not get paid. She explained that she would have the Customer Service Dept from California call me in the morning to discuss the issue. The Following morning, NO Phone Calls from Customer Service, I went to Fry's.com/Tax and they had removed the very qualifying computer from their site...
THIS IS FRAUD AND A WHOLE LOT MORE...THE USA JUST WENT THROUGH AN INCREDIBLE ELECTION, BECAUSE OF THIS VERY CORPORATE GREED. IN THE USA, WE DON'T HAVE SLAVES I THOUGHT, PEOPLE ARE COMPENSATED EITHER BY HOURLY WAGE OR AS A MANAGER. I UNDERSTAND LIKE WAITRESSES TIPS ARE PART OF THEIR WAGES. BUT NEVER HAS ANYONE NOT RECEIVED COMPENSATION WHEN BEING REQUIRED TO BE ENGAGED IN A RETAIL POSITION AND NOT RECEIVE MINIMUM HOURLY WAGE, IT'S AGAINST THE LAW. I AM A RETIRED POLICE OFFICER OF 35 YEARS, AND WILL BE REPORTING THIS TO THE STATE LABOR BOARD.************PLEASE BUYER BEWARE AND BOYCOTT FRY'S ELECTRONICS FOR THE SAKE OF THEIR ENSLAVEMENT OF THEIR EMPLOYEE'S***************************COMMENTS [protected]@aol.com

My wife had the prepaid debit card the Fry's 123 Rewards Card. She had for four years. It was NOTHING BUT A HASSLE! In the beginning she wasn't getting her grocery coupons for the points she had accumulated. She could only load $1, 000 at a time. In the last few months it wouldn't giver a point balance. For over a year she couldn't access the point balance website as it would not give her any detailed information. She called numerous times on this problem and NOTHING was done nor accomplished it fell on deaf ears! The customer service reps are in Alabama and are horrendous to deal with. The were EXTREMELY rude, inefficient, unprofessional and other nouns I cannot say as they would be inappropriate to put down. It was not only the reps but the supervisors as well. It has been very discouraging, frustrating and I am begging you to NOT get the prepaid card it will only be aggravation. On December 23rd of 2015 she called about unrecognizable charge and inquired on the protocol to dispute the charge; the inept agent told her that they have to shutdown her card, I quote her she told them "NO!THAT CAN'T HAPPEN!DON'T DO IT!" She went to the store put funds on her card which they gladly did and than went and got her items went to pay for them and she couldn't. She called customer service and they told her that her card had been shut down. She was told in the Terms and Conditions they can shutdown her card at ANY TIME! She called customer service back and begged them to release the card to no avail they DID NOTHING but were robots "I am sorry" "Sorry for the inconvenience"! At one point in the four years of her having this card she dealt with a Nancy Fields and Greg Thompson a Fry's Personal Finance and they are diabolical don't return calls...blah blah blah... So my wife spoke to Greg Thompson and explained everything at which point she was hysterical. She called every 15 minutes and he COMPLETELY blew her off and never called back! The lack of empathy, the callousness and unprofessional manner sent my wife over the edge and drove her to suicide. I BEG OF YOU DO NOT GET A REWARDS CARD WITH FRY'S!

Purchased Item Ceiling Mount for a flat screen TV. Item was clearly a Return, missing parts and parts provided were in an old Zip Lock Bag as well as mount had obviously used, item was taped and placed back on shelf by Frys Electronics without verifying previous use...We live over an hour away so return was not possible as we needed it mounted ASAP as the Dish Tech was on his way...Had to hunt for mounting hardware out of our own supply...HOPE IT DOESN'T COLLAPSE...Will NEVER SHOP AT FRY'S ELECTRONICS AGAIN...Buyer Beware..

Shop Fry’s and Get a letter from the DA

Customer Loyalty at Fry’s Electronics

Here is a story of what can happen to even loyal and dedicated Fry’s Customers much less unfortunate new ones. Read and Head.

Randy Fry
President
Fry’s Electronics
600 E. Brokaw Road
San Jose, CA 95112
Tuesday, July 31, 2012
Dear Randy:
My wife and I have been loyal and dedicated Customers of Fry’s Electronics for twenty-seven years. We first found Fry’s when you were just off Lawrence Expressway adjacent to McDonalds. I would first stand in line to get in the store which at the time was small and crowded. Because of the incredible electronics products and highly knowledge staff, I would gladly wait. During my many visits, I event met Peter Norton, got his autograph and a short conversation.
We have purchased many computers (including this one which I am writing on), mother boards, components, consumer electronics, and much more throughout the years, which you should see if you look up our order history. It has been our first choice for consumer products for over 27 years now.
On April 11, 2012, we received a notice from the Santa Clara District Attorney that Fry’s Electronics and was prosecuting my wife for a bad check from December. At this point, my wife and are senior citizens and occasionally make mistakes. As it turned out, the check was written on an old account by error on December 17, 2011.
With no notice from Fry’s, we were completely blindsided by the letter from the DA’s office. Having never written a Bad Check in her sixty-one years on the planet, my wife panicked. Both of us became very upset and concerned over the charges Fry’s had brought against her. We quickly made a trip to the Campbell Store where the check had been written. Unfortunately, your staff indicated they could not contact us because they could not find a phone number on the check. Now that we have a copy of the check, we can see our current address is on the check. Apparently, your staff has forgotten how to send a letter to an address. Perhaps, more customer service training is in order. Also, if phone number is your only method, perhaps training them to require it when checks are accepted.
We called Fry’s multiple times and your staff took our phone number, and never called back. The supervisor was always out. Meanwhile, my bank told me the check did clear and even sent us a copy. After several months of back and forth with them, they finally figured out that the check was out of an old book and therefore did bounce. It was an honest mistake that could have been corrected if made known at any time prior.
The thing is we had plenty of money in the bank and a long history with Fry’s. Somehow, you have lost the common courtesy of notifying your customers when something has gone wrong. We have now paid restitution of $773.84, a bounced check fee of $10, and an administration fee of $50 to Fry’s. In addition, $170.00 for a Bad Check Class as well as four and a half hours of her Saturday with people who really do write bad checks.
According to the DA, “The DA’s Bad Check Restitution Program is only for reports of bad check activity from those businesses or parties that have notified you in according to CA state law and provided you with an opportunity to make good on the check.”
I am not alone. Googling Fry’s Reviews and Complaints revels a litany of Customers who have had similar experiences to ours. TRUST is an integral part of your existence when it comes to consumer sales. As a long time customer, I can no longer TRUST Fry’s. I am giving you one last opportunity to read this letter and make things right before I start to tell my story to as many others as I can find.
Semper Fi,
Joe O’Hickey

We did get a response form Fry’s through a phone call from Michelle in Collections. Her attitude, in keeping with Fry’s customer service tradition, was that it was too bad for us that we weren’t notified. She knew where we lived, but stated that there was no need to send a letter since they had done all they had to. The fact that we were a valued customer of Fry’s meant nothing to her.
This is more than enough for us. We have now divorced ourselves from Fry’s and have sought refuge at Best Buy where we can participate in a Rewards Program that doesn’t require you to bend over.

On Sat 8/11/12, I purchased an HP Laserjet 400 m401n from Fry's for $299.99, which the salesman told me was on sale for $50 off. Sure enough, the next day's Sunday paper had the same printer on sale for $249.99 PLUS an additional $50 off trade-in instant savings for a total of $100 less (at Office Depot and Staples). I had already set up the printer from Fry's and had used it only to test the setup. On 8/13, I went back to Fry's with my receipt and and my old laser printer. They would match the price, but not the trade-in instant savings. I even asked to speak to the store manager, who also refused to honor that part of the price guarantee, saying that didn't have the set up to do the printer trade in. I'd considered bringing the printer back but would have been charged for a new toner cartridge.

My trade in probably was not worth the $50 and likely both Office Depot and Staples would have honored the trade in and tossed the printer. I've shopped at Fry's for many years but will probably be much more cautious about what I buy there (if I ever shop there again) as I don't think they honored the spirit of their price guarantee.

Unbelievably poor customer support at the Fountain Vally Location. I own a company that operates throughout Southern California and find that we often purchase thousands of dollars a month in electronics, most through Fry's. In a recent event my staff attempted to return a camera that begun to malfunction after being purchased less than 19-days (passed their 15-day policy). It was not that they would not wave the 15-day "rule" in favor of customer service, but it was the rude and apathetic manner they did it when my staff attempted to address the matter. One staff member attempted to address the matter in person at the store, to return to describe rude and "assembly line" behavior in customer service. I found it hard to believe and directed my personal assistant (much gentler in personality) to make an attempt to communicate with the management of the location. She returned to say that she spoke to another individual who was equally unprofessional. I admit, I found it difficult to believe, so I opted to go to the store myself and to my surprise that they treated me the exact same way. I ultimately spoke to the highest manager in the store and found that he was no different in personal conduct and demeanor than his staff (top-down conduct, no doubt). At one point, this general manager insisted that the item we were attempting to replace was damaged, basing his opinion without even looking at the item. Quoting the employee who made the determination had worked for the company "for over 15-years" as if that made the individual infallible - blessed with unquestionable judgment. When I told him I served on two combat fronts in the Marine Corps for over 15-years and I don't consider myself all knowing, his response was, "I guess that's an indictment of our military." I almost reached over the counter to pull his head from his neck... the anger in my eyes was only thing that made him start treating me with dignity. Calling their corporate office to voice this complaint only proved even more fruitless. It's clear the President of that company is not interested in hearing about complaints from its customers.

Our microwave has started arcing a little so we decided to buy a new one. Found a great deal at Fry's for the microwave AND bought a small convection oven for $100 too. Just gotta find a place to put it to keep the other roommates (the feline ones) from killing it.

I did get a bit pissed though. I was over looking for the microwave section while the roommate and a friend checked out the computers. There were three people (a fat guy, a skinny guy and a girl) standing around chatting. I stood there for a minute and they didn't appear to notice. I finally got the fat guy's attention and he asked me what I was looking for. I told him and got "They're two rows over" and he turned back to his conversation. I walked off, but suddenly the skinny guy was beside me asking whether I needed help. I wasn't too impressed at that point, but I told him what I was looking for and he pointed out two models (obviously having been told to up-sell those) I was checking them out and he WANDERED OFF! The roommate and the friend came over and we looked at the machines together and decided what we wanted. Our friend and I loaded up the cart and were heading to the checkout when the FIRST (the fat guy whose attitude all but told me not to bother his VERY important conversation with his friends) came running over. "Would you mind if I wrote up a ticket for you?" If looks could kill... I glared at him and said (rather rudely I admit) "Yes, I WOULD mind" and kept walking.
If you're not going to help me when I ask for it, don't swoop in at the last minute hoping for a commission!

Customer service at this place really sucks. The workers there are in the same category as Wal-mart shoppers. Only thing they got going for them are low prices but most likely you'll never get one because their sale items are always out of stock and most of the dumb ### that works there rarely give rain checks when you ask them because they don't know which items are qualified and which are not for rain checks.

I recently went to Fry's in Renton on Garden Ave. I went in looking for a cell phone battery with no luck. I was matching up the old battery to try to find the right one. Two workers looked right at me and totally ignored me. I approach one of them only for them to totally ignore me. I tried asking the other worker for help, ignores me, walks away from me to help two other people that were there AFTER I was. I finally had to literally chase down yet a third worker for help. He gets a serious attitude with me like I was bothering him. He was just standing there doing nothing. He didn't know anything, was not helpful. This is the fourth and LAST time I will go into ANY Fry's location. Everytime I have gone into this store, it is exactly the same. I never found what I was looking for in this store. It's soooooooooooooo ridiculous and totally uncalled for for this kind of rude and inconsiderate customer service.

Terrible experience recently with a mobile phone purchase. Was looking for an unlocked cell phone to replace a damaged unit. All phones were locked in clear box. Asked the sales staff to see if I can look at it before purchase. Was told that I cannot 'see' the phone until I paid for it at the register - also assured me that phone can be returned without question - no mentioning of any restocking fee.

After purchase, found out that it was NOT unlocked. Had to pay a 3rd party to have the phone unlocked ($30). Still couldn't get the phone to work. AT&T won't provide technical support as it was not an AT&T unit. Tried to return the phone to Fry's and was told by the department supervisor that the unit was not broken so I have to pay a restocking fee of 15%. He also insisted that sales staff should have allowed me to see the phone before buying. Basically, he is saying that I should NOT trust his sales staff.

The next morning, I went back to the store and asked the sales staff if I can see the unlocked phones that are in the clear protective case. Again, I was told that I have to purchase the phone and have the register staff to unlock the case. This is a scam: Fry's is charging 15% just for customer to see the phone, regardless if the phone will work for customer or not.

The bottomline: Wasted 4 days without phone and I am out $200 - stuck with a phone that I cannot get it to work. The company's serivces and policies are no better than any website purchase. At least, Internet stores have lower prices.

Okay so my laptop had a problem with the D/C jack it was loose and was failing to charge my computer properly. So on June 1, 2011 I took my computer (which other than this time I had never had any problems with)to Fry's Electronics in Manhattan Beach, CA. I had a year left on my 3 year extended service contract so when I took it in they confirmed that the D/C jack needed to be replaced but that this was a covered service and it would be at no additional cost to me. They had me boot up my computer in-front of them and sign some forms asked if I would like the free loaner computer as this repair would take 6-8 weeks. So I got a fabulous upgrade loaner and left feeling great! My excitement lasted only a week then fry's called me and told me that the D/C jack bracket inside the computer was broken and this was considered physical damage so it was NOT covered by the contract. And that the labor to fix it would be $150 and then they quoted me an additional $180 for the parts! Needless to say I was furious! I asked to speak with a supervisor ASAP! The supervisor gets on the phone and talks me down and tells me that they would cover the labor for free but that I would still have to purchase the parts. He told me they would charge me $180 or that I could purchase them else where to get a better cost. I told him I was on a fixed income and would try to find a better price else where. So I went to toshiba.com and toshiba's website directed me to their repair parts distributor website where I was able to find the parts but I need to have the specific product off of my original parts to get be sure I was getting the correct parts. So I called Fry's and spoke to 3 different reps and none of them knew what I was talking about. After 2 hours of the run around and being placed on an indefinite hold and disconnecting and calling back and being placed on hold again I finally got a hold of someone that I thought knew what I was talking about. He told me he would take a look at the parts and call me back with the product numbers. But when he called me back he gave me my computer model number/ Product number... Really I found those numbers within 5 minutes online without any formal training. So I finally asked to speak the manager that had given me the original approval to get the parts he listened to me explain myself for the 10th time and told me it would take 30 minutes and he'd call me back cause he needed to opened the computer up. FINALLY! He did just that and I was able to order the parts (for only $88 including shipping) and took them to Fry's on June 22nd. After a week I still hadn't heard from Fry's so I called after work around 5PM and the manager that was now exclusively handling the repair was not in so a message was left for him to call back later. Since it was late I wasn't too upset that he didn't call me back that night but he still hadn't called 2 day later so once again I called him and he gets on the phone and tells me if there was a problem with the display when I brought it to them. I explained that no there wasn't and backed it up with the fact that the service paperwork states that it was turned on in-front of the tech when I dropped it off and was working fine for the exception of the D/C jack. He said that he thinks they might have damaged the mother board during the repair and that he was going to replace it for free since it's covered under the service contract but he had to order it but in the meantime he'd be checking out the system to make sure there was no other fix. We ended the conversation with him saying he'd call me in a couple of days with the update. That was on a Tuesday. He still had not called me back that following Tuesday so I called him Wednesday morning but he wasn't due in until later and I called after work around 5 and was told he had left early so he could come back to close. So I left yet another message for a call back and didn't get one by Friday so I called again was told he was on vacation until the 25th of July this was the 15th of July. I was not happy! So I left ANOTHER message for the supervisor that was in-charge until then to call me back with an update. Oh and they had no idea whether my new mother board had even been ordered before the manager had left on vacation. The after 2 more calls I still had no luck speaking to the supervisor and no one else knew anything about my repair and at this point I was done trying to explain it so I just waited for the manager to return. I Called on the 25th early in the day he wasn't in yet but they told me he'd be in at 6pm so I waited until 7 and called. It took the call center 3 attempts at contacting he before they finally just gave me his direct line to try myself I tried multiple time with no luck but his direct line reverts back to the call center when it isn't answered so I let it connect to the call center and asked for the store manager told him of my attempts and the call centers attempts at contacting this Service tech manager and he personally walked the phone over to the tech manager and handed it to him! The tech manager told me that the mother board was ordered on the 22nd and should be there on the 29th that Friday and that he would be there to repair it Saturday and would call me Saturday when it was ready. Of course on surprise I didn't get a phone call I called on Tuesday July 2 last week and was told by the tech manager that the new mother board was put in and still had not fixed the computer... so he was going to put through a request for a replacement and that I should hear back from... Right... I called him this Tuesday and he told me he was waiting for it to be approved and he'd get back to me... right... I called him on Thursday and was told that he wasn't in and this young employee took it upon himself to look into the update and call me back... FINALLY! Someone actually called me back! The kid called me and said the manager approved the replacement as store credit. He wasn't sure how much but told me that someone would be calling me around 11am On Friday. And they did. H called me and told me I was approved for a replacement computer and that it was better than what I had and had more space... I was at work when they called so I heard that it was a better computer and confirmed that I would be getting my purchased repair parts and my data from the old computer transferred and left it at that. It wasn't until I got home from work I realized I had no idea what my replacement actually was. So I called and got the model #... it's an AMD processor I had paid extra 2 years ago for and Intel... I called them to tell them this was not acceptable to me and they told me that I'd have to wait til Sunday to get it changed cause the tech manager that approved it was the only one that could change it and he was gone for the day and isn't due back in til Sunday... I'm about to say I'm done and just accept this joke of an upgrade...
If Fry's wants to challenge the validity of any of this I'll back it up with phone records...

Their so called Quality A+ Service technicians were unable to determine the problem with my laptop. Instead they rely on a simple software program. Which stated there were errors on the HDD - so they said I needed to replace the HDD. $162 later the laptop crashed again in just 25 days. Returned to them for rework and this time their simple program couldn't find any problem but it was doing the EXACT same issue that I brought it in for the first time. Finally they stated "Oh, it must be the Motherboard." Are you kidding me? Why would I have spent the $ on the HDD if the real problem was the motherboard. They cannot seem to think outside the box and are completely tied to the results of their 'diagnostic' program, which is worthless. And don't ever try to call the Service Dept because you will end up in some call center who can't even get them on the line. Absolutely one of the most frustrating experiences ever.

I purchased a new system from Fry's with all new components (all purchased from them). After 3 attempts to build the system, and 4 motherboards, I had enough and returned the system. However, it appears that the fee for building the system (although they never got it right) is not in their policy to return. So, simply put, I had $60 stolen from me due to their incompetence. I surely hope that others catch on to this and think twice before using Fry's Electronics for anything.

Ok so i walk in frys and i notice a blu ray movie that i like and the price tag says $10 dollars but when i go pay it they try to charge me 25 dollars for it. so the lady goes and checks with the good for nothing manager and just says "whatever it says on the computer". so i leave the movie but go back to get the sale label that says 10 dollar for the movie to prove it. so she says that i have to pay 25 dollars now and get the rest back at customer service. so i have to wait in another line. go to 2 other representatives and still wait like another hour or so just to get my money back! so they make me like 2 big receipts and make me sign some papers for some reason and finally left! i personally thought it would of been less work if they would of just gave it to me for free! it was just 10 dollars !

I should have learned by now after prior negative experiences with Frys. Hey, I figured getting the extended warranty would have my back. Guess again... Bought a color laser printer with the extended warranty in April. It died the end of September. With the replacement printer, after the cartridges are gone and I complain, I'm told it's like a loaner car -- you have to buy the gas. Yeah, but I at least get a full tank of gas and it doesn't set me back several hundred bucks to fill it!

After numerous instore visits to get the status because a phone call doesn't get you anywhere, no one can tell me where my printer is, the status, etc. I was promised an email, not seen it yet. Court of law the next stop?

I generally DO NOT write online reviews, and I generally get along with everyone. It takes work to turn me from a generally good-natured customer, who desires to be happy and compliment a job well done, into someone so angry that he chews out two of the managers.

I won't even go into every detail, but I'll say that I was told wrong information by three people in a row, including the "manager in charge of the store" (who according to another manager was different from the "store manager" and so didn't have the authority to do what he told me he would do).

I drove all the way from Santa Paula under the understanding that I could get a refund on my laptop if I couldn't find one to replace it. I get to Oxnard, however, and they constantly mess up everything. I told the "manager in charge of the store" that I received the laptop as a gift and wanted to exchange it for store credit, and then I wanted to get a refund if I couldn't find another laptop I wanted. This way I could go down to Best Buy or wherever else and get a laptop. The person on the phone told me I could do this. Customer service told me I could do this. Then the "manager in charge of the store" told me I could do this. So after driving all the way to Oxnard and looking for a computer for two hours, I took the store credit and stood in line to get my refund.

Lo and behold, another some kind of manager informed me that this arrangement wasn't possible. I would have to put the money back on the original card, which means in other words giving the gift back to the giver, or use the store credit. I couldn't get a refund after all, regardless of what three different people told me.

Then when I went back to the "manager in charge of the store, " even though I had explained the situation to him previously and he said there would be "no problem" giving me a refund, he now claimed that he had no idea the laptop was a gift and though I only wanted a store credit. He knew full well what I had told him, as I was perfectly clear.

I was given the total run around. Then when I go to purchase another laptop, since I was forced to do so or give back the gift to the giver (by refunding to his card), which was unacceptable, I was told that the warranty covered accidental damage to the merchandise. It was only after I got home that I notice clearly written on the service agreement that it DOES NOT include any damage due to accidents.

In other words, nobody in this place has a clue about what they're talking about. The left hand has NO IDEA what the right hand is doing. I urge you strongly, if you wish to have any confidence in what you are told or in the product you purchase, to AVOID THIS STORE LIKE THE PLAGUE.

What store has the manager tell you one thing and not have the authority to follow through? What store tells you grossly inaccurate information about the VERY expensive ($250) 3 year extended warranty that they sell you? What store do you go to to get three people to tell you one thing, including the manager, but someone else says "no" and that's it? You got it, it's FRYS.

Take it from someone who went in as a happy customer and left as an angry human being.

If I EVER walk back in that damned store, it will be to get a refund on the warranty they sold me under false pretenses. Otherwise, I hope I never see the place ever again.