Menu
For Business Write a review File a complaint
Giant Eagle Customer Service Phone, Email, Contacts

Giant Eagle
Reviews and Complaints

www.gianteagle.com

Learn how the rating is calculated

1.1 4 Reviews 256 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Giant Eagle Complaints 256

ComplaintsBoard
P
5:01 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

First was unable to assess survey. I was at Giant Eagle today One item I wanted to purchase, were the cookies for.99 for national cookie day. They were out except for the sugar cookie variety. When inquired at the bakery, they said they had no more. (On a bakery rack in plain view were at least 12 packages.) When I asked was told that they were on hold?...

Read full review of Giant Eagle
ComplaintsBoard
G
9:25 pm EDT

Giant Eagle Survey

I went to the GetGo and at the bottom of my receipt it directed me to go to Survey3.medllia.com/gg within 5 days. which I found with no problem online. However, it states that the survey is no longer available. This was supposed to be redeemable for 10 perks. I want to have my perks added to my account. The date on my receipt is 8/1/2023. The GetGo #7528 at 1711 25th St. Columbus IN 47201. My code is [protected] [protected].

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
S
10:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Giant Eagle Medallia survey..

I have gone 3 times in the past week - everytime I try to fill out a survey , I cannot find it. I am shuffled to 6 /7 websites... none of which is the actual survey. I am frustrated with this new system. Before, GE did their own survey and I could immediately fill it out. I was very satisfied with that. I wish GE would stop using Medallia - since it is non-existent.

Desired outcome: Stop using Medallia - or at least, have the correct linc on the receipt. I feel like you don't really want feedback.

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
F
12:38 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Giant Eagle Perks survey new address

I'm totally disappointed because several times after shopping, I'm unable to fill out the survey to receive the extra perks. From the very beginning of the address change, the address continues to be unavailable. Customer service continues to claim it's a viable site, Microsoft says they can't find it either. This is totally rediculous & I'd like real answers. What is going on?

Desired outcome: I'd appreciate knowing what browsers Giant Eagle customer service is using since a couple of staff have assured me it goes through for them.

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
S
7:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Giant Eagle the Medalllia survey

I have shopped at GE for years... have used the survey from GE- which was very easy. Now, it's impossible to even get to Medallia's survey . I have to go to 4/5 different sites, but never get to the actual survey. All the money I spend at the store is never registered. I cannot continue spending time and money on something that is not accessible. I wish you would go back to GE survey or have the link to Medallia on my receipt, like before. This was not a good move, for GE.. frustration is not good. 7/28/23 For 2 days I have tried to access the survey to get my points.

Desired outcome: I would like easy access to the survey- right on the receipt, like in the past.

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
N
7:21 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Giant Eagle Bakery

I placed an order for a cake at Giant Eagle on Chagrin in Beachwood over the phone a week ago.

I picked the cake up on July 26th. The cake was for a colleague who is leaving the organization. When we cut the cut on both sides it was vanilla. I told her to cut in the middle and cake was vanilla. I called back to let the bakery know it was not half chocolate/vanilla. The worker said call in the morning to speak to manager. I called this morning and he said there was nothing he can do. It’s human error. Cannot provide gift card or compensate. I will never order from Giant Eagle ever again.

Desired outcome: A gift card

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
B
3:46 am EDT

Giant Eagle Employee yelling

Was in Community Market on July 20th. between 4 and 4:15, a worker M. J. was sitting in a disabled cart spaking to someone. Some body asked her to help on register as it was busy, she yelled " thats not my job" In front of alot of customers, very uncalled for, now im in there pretty much every day and this goes on all the time with her, always yelling never speaking in private. Shes just very mean. I live in Bloomfield and its the closest other wise I would go some where else.

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
S
4:57 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This is a minor complaint but very annoying. I purchase the flavored star kist tunas in the packets almost weekly. 2-3 weeks ago they cost $1.49 for everyone. I was shopping on Friday July 21st and gee… the price went up to $1.69 but if u had my perks they were $1.49! This is ridiculous! First of all not everyone is signed up for my perks…. And to raise the...

Read full review of Giant Eagle
ComplaintsBoard
M
3:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Giant Eagle Medallia survery

GE has recently changed the way in which a customer may comment, and take a survey, However, I am not able to access an account or the website. Why change the site for the survey? The previous was so easy to use. At the price of today's food and gasoline, I am grateful and dependent upon GE perks, It is evident to me that this new site may be a management ploy to prevent frequent shoppers from receiving perks! We may never return to a GE or GEt go.

Sincerely yours

Lawrence and Lenee Giuliano

Desired outcome: Go back to the original site/ link for surveys.

Read full review of Giant Eagle and 2 comments
Hide full review
2 comments
Add a comment
D
D
Dean C. Riegel
Pittsburgh, US
Sep 15, 2023 3:52 pm EDT

I would like to compliment my cashier, Jessica S., Giant Eagle, 8080 McIntyre Square, Store # 67, Pittsburgh, PA. She is always very positive, always has a smile, and very knowledgeable. Please confirm if you can pass these compliments on to her management.

F
F
100%Frustrated
Pittsburgh, US
Jul 31, 2023 12:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I've also tried several times to access this site to no avail. Customer service continues to say it's a working site. Just tried again and I don't know where it's leading me, but what I wont do is infect my laptop, to get some perks. This for me hasn't worked for weeks. Then yesterday I went to use current perks and found they had been used at a location that I've never been to before. On the positive side they just added a few perks and returned them to my account. Hopefully when i go to use them again they will be there. Smh

ComplaintsBoard
P
7:23 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Giant Eagle survey3.medallia.com/ge survey

I was shopping at GIANT EAGLE MCINTYRE SQUARE, on Saturday, July 15, 2023, and the cashier gave me a card with her name on it, and asked me if I would take the survey.

I tried accessing the survey, and when I typed : survey3.medallia.com/ge, the response was "Unavailable"...

So, how do I access the GIANT EAGLE survey so I can get some fuel perks?

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
E
11:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Giant Eagle Customer service at Getgo 408 Penn Ave. Pittsburgh PA 15221

I went in to buy cigs and the clerk Aoushah (?) wasn't applying my advantage card correctly and snapped that the price went up. I informed her that was not the case and she said I would have to talk to a manager. I waited while she continued to ring other customers but never called for a manager. After some time she snapped for the security guard, Dave, to get a manager. Dave refused to call for a manager and told me to go up the street to the Marathon ? I told him I'd rather wait and he told me I was NOT going to see a manager. This was a little after 9pm on Wedsenday July 12, 2023. He took a minor situation and turned it into a blow out. I also understand clerks not wanting to admit their mistakes but she could have easily been guided in the right direction had she just had her manager show her. I believe Dave was completely out of line to interfer in a situation that could have benefited the clerk. My phone # is [protected]. This is how I identify to my Advantage card

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
E
7:32 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Giant Eagle Other customer

I just had the worst experience in twenty years of shopping at the Edgewood Town Centre Giant Eagle. I was in line for one of the cashiers, who was being trained. He was not the problem, nor was the lady in line ahead of me. The man behind me started nudging my cart forward after I had put all my groceries on the conveyer belt and was waiting my turn at a respectful distance from the lady in front of me. He asked me to move forward so he could put his groceries on the conveyer belt as well, even though it wasn't moving. I told him I didn't want to crowd the lady in front of me, but he was undeterred. He continued to press on my cart and me in order to put items on the belt and even walked around me to do so. Bear in mind, he had nothing to gain by doing so. He was not going to get out of the store even one second earlier by doing that.

When I had had enough of his behavior, I retrieved my empty bags from the belt and walked out, leaving behind my empty cart and everything I'd intended to buy on the belt.

Desired outcome: Please put up signs: "Do NOT crowd the customer ahead of you. Aggressive customers will be asked to leave."

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
Y
10:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Giant Eagle Prepared foods at southland giant eagle

I ordered chicken for my party on july 9th at 3oclock. Got a call at 1230 that they could not make my chicken because they had a power outage that morning. If they would have called me earlier I could have ordered chicken somewhere else. It was supposed to be my main entry. I was really dissapointed. They didnt even offer me any thing for my inconvienve. I love your chicken too. Thank you for leeting me vent.

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
A
6:30 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchase coffee two to three times a day from GetGo. I am charged something different depending on who's working. There are two females who are on duty right now today's date is July 6th 2023 it is 5:56 in the evening so I'm sure you can narrow it down to who was on in that particular store. Losing my business is a big deal considering the fact that not...

Read full review of Giant Eagle
ComplaintsBoard
R
7:47 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Giant Eagle Read below, have a live person answer phone called 7:30 pm

I am a senior w/Atna card, I understand some things aren't covered. Debra was training Mathew W. scanned my Aetna card and still debited my credit card the whole amount. Noticed it and went to customer service to no avail. Meanwhile because of the debit I have incurred 60.00 over limit fees. Trying to reach someone is impossible on your customer service number [protected]

receipt #[protected]-[protected]

Desired outcome: Would like to talk to a live person instead of computer (AI), take blame for not answering phone and taking care of my having to pay 60.00 for your mistake.

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
D
11:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I found out that gianteagle listens unavailable to receive fuel perks. At the bottom of my receipt today was directed to survey3.medallia.com/se to provide feedback to receive fuel perks. Unfortunately I was unable to access site to receive fuelperks! I am very disappointed as I do count on being able to get extra fuel perks as I spend alot of money on...

Read full review of Giant Eagle and 17 comments
ComplaintsBoard
R
5:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have several prescriptions I get refilled monthly by this store consistantly for several years. Recently I had my pain medication that is a 15 MG morphine tablet. It is one of the meds I get filled every month. Lasr week when it was to be filled I called to check on it because sometimes there is an issue. This time I was told they had to order them...

Read full review of Giant Eagle
ComplaintsBoard
J
7:36 pm EDT

Giant Eagle Renting a bissell carpet cleaner

I was trying to rent a Bissell carpet cleaner from the Giant Eagle in North Royalton, OH on the corner of State Road and State Route 82.

I walked in at 7:20 P.M. and their customer service booth is closed down. Noone was willing to help me. Their excuse was noone wants to work.- I understand this. Believe me. However - the desk doesn't close till 9 P.M. and even the rentals for the Bissell carpet cleaners says 8 P.M.

Yet here I am at 7:30 P.M. filing this report out. I've got my own job to do and I'm in the process of moving houses. I needed the machine tonight. So to tell me, "Oh it's just that noone wants to work." - I'm sorry - that isn't my problem. I respect that this store may be understaffed but this was a waste of my time, my gas, and my energy when the website says 9 P.M., and the store itself says 9 P.M. on the service desk being closed.

If I got here 10 mins before they closed down - fine. I get it. However.. it is 1.5 hours before they are supposed to be closing the service desk.

I'm very unhappy by this.

Desired outcome: I'd just appreciate if someone got back to me on this. I didn't purchase anything so I don't want a refund. I'll still shop at Giant Eagle but I need someone to clear this up. This is very frustrating.

Read full review of Giant Eagle
Hide full review
ComplaintsBoard
S
11:21 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

This store just gets worse and worse. One of the entrances is closed. Which being handicap I had to walk farther from my handicap spot. Also wanted to use plastic cart outside was yelled at and told to use the cart inside. I had to get a metal cart inside. Which is heaviwer to push with all my groceries. Employees look unhappy to be working there. Very...

Read full review of Giant Eagle
ComplaintsBoard
R
6:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Giant Eagle Car wash and pharmacy

My wife and I have been Giant Eagle grocery shoppers for years. We purchase all our fuel at Getgo stations and used to get all our prescriptions at Giant Eagle Pharmacy until we discovered two locations do not accept Goodrx coupons. On top of that we went to a new GetGo Gas station and after fueling the pump asked if we would like to purchase a car wash. Since we were there we pressed yes only to discover there is no car wash at that location. We felt bad for the employees that did their best to explain a ridiculous situation. Maybe we should be shopping at Walmart.

Desired outcome: Just explain this nonsense please

Read full review of Giant Eagle
Hide full review

Giant Eagle Reviews 0

Looks like Giant Eagle has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Giant Eagle, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Giant Eagle

Screenshot Giant Eagle
Giant Eagle is a supermarket chain offering a wide range of groceries, fresh produce, meat, and bakery items. They also provide pharmacy services, health and wellness products, and have a fuel station program. Catering and floral arrangements are available for special occasions.
How to file a complaint about Giant Eagle?

Here is a comprehensive guide on how to file a complaint against Giant Eagle on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- For new users, create an account on ComplaintsBoard.com to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website.
- The button is typically positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Giant Eagle in the 'Complaint Title' field.

4. Detailing the Experience:
- Mention key areas of concern in detail.
- Provide information about any transactions with the company.
- Describe the nature of the issue, steps taken to resolve it, and the impact on you.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Specify the desired outcome in the 'Desired Outcome' field.

7. Review Before Submission:
- Ensure your complaint is clear, accurate, and complete before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Giant Eagle on ComplaintsBoard.com.

Overview of Giant Eagle complaint handling

Giant Eagle reviews first appeared on Complaints Board on Jul 11, 2008. The latest review Pharmacy was posted on Nov 16, 2024. The latest complaint did not receive full count of prescription was resolved on Aug 06, 2019. Giant Eagle has an average consumer rating of 1 stars from 260 reviews. Giant Eagle has resolved 7 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.7
45 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Giant Eagle Contacts

  2. Giant Eagle phone numbers
    +1 (800) 553-2324
    +1 (800) 553-2324
    Click up if you have successfully reached Giant Eagle by calling +1 (800) 553-2324 phone number 0 0 users reported that they have successfully reached Giant Eagle by calling +1 (800) 553-2324 phone number Click down if you have unsuccessfully reached Giant Eagle by calling +1 (800) 553-2324 phone number 2 2 users reported that they have UNsuccessfully reached Giant Eagle by calling +1 (800) 553-2324 phone number
    Customer Service
    +1 (866) 620-0216
    +1 (866) 620-0216
    Click up if you have successfully reached Giant Eagle by calling +1 (866) 620-0216 phone number 0 0 users reported that they have successfully reached Giant Eagle by calling +1 (866) 620-0216 phone number Click down if you have unsuccessfully reached Giant Eagle by calling +1 (866) 620-0216 phone number 0 0 users reported that they have UNsuccessfully reached Giant Eagle by calling +1 (866) 620-0216 phone number
    Indianapolis Customers
  3. Giant Eagle emails
  4. Giant Eagle address
    101 Kappa Dr., Ridc Park, Pittsburgh, Ohio, 15238, United States
  5. Giant Eagle social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
Giant Eagle Category
Giant Eagle is ranked 17 among 48 companies in the Grocery Stores and Market category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.