Giant Eagle
Reviews and Complaints

The Giant Eagle Pharmacy - specifically in New Castle, PA on Butler does not consider the patients health or wellbeing. My prescription was not refilled. A fax was sent according to the technician, the prescription was again not filled - they said there was no response. In the meantime no follow-up with me. I will use Rite Aid that does care about the patients well-being, does not let prescriptions expire and notifies the patient when the prescriptions are ready or if there is a problem with a refill. The public deserves better than the service that GE provides.

The kitchen manager needs fired. I ordered my food and got my receipt. I noticed I had an item that had to be removed from my bill. Kitchen employees told me to go to cashier to have it removed. The kitchen manager was the cashier. She didn't know how to remove it. She rudely told me to re-up order my food and wait in line again. Then she said I was trying to steal it! I flipped. Please get rid of this person.

Seven Fields Pharmacy is terrible.
I've received pre=packaged prescriptions where the pills were all broken.
I had a prescription with a 11/30/2021 refill, was told on 12/10 to pick it up on 12/11. Went in 12/11 and was told I have to wait until the 16th. Every person that works there has a different story and excuse. Unacceptable, I have to call my MD to get the RX to sent another pharmacy . the 2nd time this year this has happened.
AVOID this pharmacy.

I decided to try Giant Eagle today and spent 2 hours shopping. Trying to checkout and use my MasterCard debit card run as credit like I do in every other store I've been to and I'm told you have to have a PIN number and can't use it as credit. ($361.00 worth of groceries) my card has a MasterCard logo on so it can be used as credit for shopping when needed and the manager at that store told me MasterCard changed their policy and no longer takes the cards as credit. That is ridiculous! Every other store on the planet gives you the option to use credit or debit! I use this card everyday as credit And that manager did nothing to try and resolve the problem, she treated my as if I were a criminal. No apology, no smile, just rudely told me I Have to have a PIN number and basically I'm out of luck. I wasted 2 hours of my very busy day in that store for nothing. I could go back with a different card but I will not spend a penny there after being treated so rudely.
Traci Brutto [protected]

My dr sent a prescription to the pharmacy at giant eagle in Chesterland. The pharmacist called and told me the prescription I was supposed to get had been discontinued for 15 years. I explained that cvs has it but much more expensive. He said. We can't get it it's been discontinued. The next day the dr sent the prescription for a different strength. Again he called me and said this was discontinued. And then said in quite a tone. I discussed this with you last night. I am cancelling this prescription.
I then called the giant Eagle pharmacy in Chardon. They said that it is in stock at the warehouse. He called cvs and got the prescription and filled it for me. I would like to commend Lance at Chardon for taking the time to straighten this out for me. I did not appreciate Mark at Chesterland giant eagle for giving me misinformation and canceling the prescription creating more work for lance. And thankfully to lance I was able to get my prescription the same day I called him. He should be credited with excellent customer service skills.

Ron cannot help customers. He is obviously overworked and underpaid with his nasty attitude. I will not be returning to the Bridgeville, Pa location. He works at the customer service desk; however, he does not help his customers. Instead, he tells them to leave his store and try another location.

PHARMACY from HELL!

If you WANT your prescription at the right price with no problems, DON'T GO HERE! Only have one prescription which they tried to charge me the wrong price, told me it expired when the prescription date still had a half a year on it and told me my premium Medicare plan did not cover it. They are incompetence in pharmacy personified! Don't walk away-RUN!

Giant Eagle employee's on Baum Boulevard are racial profiling customers (I have picture backing up my claim) and blocking off the Morewood avenue entrance at night if there are too many black customers in the store. This creates a fire hazard.
A Customer Service Worker at the Centre avenue store told a Cash Office worker to stop telling her to go away before she beats her *ss. This creates a hostile work environment. Do better. Stormie

I have called down to the store so many times about so many things going wrong that young man who is supposed to sent someone out with things is as srewed up as much as can be.. He is a joke.. This time I made an order and I cancelled it. They just told me they never touched my bank which is a lie I want my money back 18.99 9/23/2021 I ordered

I was just at Giant Eagle store #40. A customer service worker told a cash office worker to "stop telling her to go away before she beats her *ss.
So not only are the employees at store 3064 on Baum Boulevard racial profiling customers, but the employee's at the Centre avenue store are using vulgar and course language towards each other. This makes a hostile work environment.
I used to work for Giant Eagle (Eagle Budd) in McKeesport and they used to purposely hire welfare back to work moms and poor people such as myself to obtain government perks. But they never told the government that they were suspending us for the smallest infraction for two to three weeks at a time just to make a buck. We also complained to Corporate about a female manager (C.W.) who was very racist and abusive towards light skinned black women, but our cries went unheard because Giant Eagle does not care about it's customers or employee's. Only money. You have also declined a sit down with the Commission on Human Relations. Stormie

I filed a complaint with the Commission on Human Relations in April 2021 because the Security Guards at Giant Eagle store #3064 keep following black customers around the store. The manager said that they are instructed to follow certain people around the store. The Morewood avenue entrance is blocked off if there are too many African Americans in the store at night, making the Baum Boulevard entrance one way in and one way out. This causes a fire hazard but Giant Eagle does not care. Giant Eagle stopped selling the Pittsburgh Post Gazette because they were allegedly indifferent to their black employee's, but I wonder if the Pittsburgh Post Gazette knows that Giant Eagle is racially profiling their black customers. Stormie

The Get Go at West 117th and I -90 in Cleveland Ohio is a horrible eyesore. The wrought iron fence in front of the gas station was damaged some time ago and is still not repaired. Apparently no staff from the store is tasked with cleaning up outside on a regular basis because it is always littered with cast off paper products and other debris.

Additionally, the evergreen trees that were planted as a buffer on the north end of the property (mandated by City code) are terribly overgrown and have never been trimmed. Therefore, vagrants and homeless use the base of the trees to camp out, sleep and hiding places for shoplifted goods.

The entire site is not a good representation of the Giant Eagle name.

The security guards at store #3064 follow black people around your store so much, I filed a complaint with the Commission on Human Relations in April 2021. The security guards are instructed to follow certain people around the store. If there are too many black people in the store at night the Moorewood avenue entrance is blocked off making the Baum boulevard entrance one way in and one way out. This creates a fired hazard but you don't cared. So the paranoid fish bowl feeling we have is real, Giant Eagle just changed the plan by making the security guards sit at the table, while they watch us via camera or plain clothes security. Stormie M. Pittsburgh

Today needed to gas my car. All of the pumps at the Giant Eagle in Westerwill were unavailable. There were yellow bags over all the pumps. I have been a long term customer with Giant Eagle in central Ohio for a long time This was unforginable. There was no information concerning the the credit for all the purchases I accumulated over recent weeks.

They mistreat and abuse brown skinned people, they never told me that my meds weren't in the bag or that they didn't have them in stock the day of pick up. I was told by my dr not to miss a dosage and needed to take them that night we'll I looked in the bag and they weren't there, I called the next day and when I called he says "oh well they'll be here this evening" yet the white man in front of me got told right then and there... If you can go somewhere else to save your life! I wonder how many other brown skinned people have gotten harmed or worse because they never told them.

I was in GetGo #7545 in Whitestown IN and the black lady was so rude. I told her the women's bathroom was out of toilet paper, and she rolled her eyes at me, and told me she would take care of it. I don't know where your cashier Debbie is because I haven't seen her in a few days, but you need to bring her back. She ALWAYS treated me with respect. The black lady never has. I stop here twice a day because of Debbie, no one else. The black guy in the kitchen needs to learn how to cook because his food is always overcooked and tastes like shoe leather. It's so tough you can't eat over half of it.