GiftsnIdeas
Reviews and Complaints

I placed these orders 5 days ago but they delivered the wrong orders. I sent them all the pictures and descriptions of ordered received. I was promised on online chat that they will get back to me with the resolution within 48 hours but it's more than 98 hours gone and I haven't got any reply. I try to call the phone numbers but they are all dead. I have sent three emails but I haven't received any reply.Today I was told on online chat someone will call me within half an hour but no one called in nearly 10 hours. Thanks

This company seems existing on paper only.they dont have their own supply chain.they depend on thirdparty vendors.paid for a gift with an excess charge(more than 50% of total cost) as special charges during valentines day, and once tried to track the gift, the CSR was saying that the gift would be delivered on 17 or 18 of feb, instead of 14 feb 2020, for which i paid additional.

All the customer service agents are arrogant and good for nothing. No way for an individual to contact them other than contacting them through chat.( And about the chat, i ahve attached screenshots)

A [censored]hole company, only meant to screw customers, and also trying to loot money from people for no reason. I was charged 68.90 USD, for a gift worth 37 USD.

Dont order with these bunch off [censored] anyway, and please spread this word around.

Ordered 2 gift baskets for my daughters in the UK and US for Christmas. A whole load of [censored], till date nothing delivered. Chatted with Mary and Sam, first time they insisted items were delivered, the next was items have been shipped give us 2 days, then items are out of stock and the latest-trying to contact the shipper but no response. They are cheats and thieves. I have taken this as my act of charity for 2019!

Ordered for a birthday, destination Hong Kong. Delivered cake, flower bouquet and chocolates were a complete mismatch with the description on the website! Inferior quality, total rip-off. Immediately demanded a refund, Bank could not refund it, customer service of giftsnideas chatted with me twice for over 30 min. Very unprofessional, no refund, stated their policies. These state a total different procedure as actually exercised. Terrible experience and a total scam. Instead of ice-cream cake, flower bouquet and quality chocolates for USD 150 ! you get cheap cake, flowers from the street vendor and Bulgarian chocolates!

I have ordered a birthday gift to be delivered on 3rd of Oct, I kept following up with them since morning and every time they inform me that my order is out for delivery.
Unfortunately, they didn't do anything and it seems this company is a fraud.
Please help me to refund my money or deliver the gift by tomorrow maximum.

Order date: 27/09/2019
Order#: [protected]
Scheduled Delivery date: 03/10/2019
Price: 42.62 US $

I placed two orders ([protected] and [protected]) on Thursday sep 19 to be delivered to whistler on Saturday sep 21st. Once I placed the order, I got a verification call and I asked if the order could be delivered for 7:30 am. The guy who was helping me said that they only delivered from 10 am to 7 pm but he can ask the supplier team to see if they can do it earlier.

The next day, I asked the support team to see if my order is processed and if it will be delivered for saturday, sep 21st because I didn't receive any confirmation email. They said yes it will be delivered and I asked what time it will be delivered for. They said between 10 am to 7 pm so I asked them if it could be delivered by 12 pm. They said that they will let the supplier team to deliver it as early as possible.

On the delivery day, I wanted to make sure if its going to delivered for sure because I still didn't get any emails from them. I asked the support team that if the order is going to be delivered today and they said yes, it will be delivered today for sure. Later in the evening, I get a call saying that the order won't be here till tomorrow Sunday, Sep 22, 2019. So I asked the support team to give me a refund instead and they keep saying that they raised my complaint to non delivery and they will get back to me. When I asked how, they said they will email me but I haven't received a single email from them. I wanted to surprise my boyfriend with a gift on the day of his birthday but they ruined it.

Terrible experience. I ordered 2 items for my daughter's birthday and was assured that I would receive confirmations "each step of the way."
After hearing nothing, I contacted them via live chat and was told that "the item was out for delivery and would be delivered any moment." As it was 7am in the city where the item was being delivered, I knew that was a lie.
Long story short, delivery was never made, nor was my daughter ever contacted, but of course my credit card was charged. My bank is disputing the charge for me as I have no faith in this company refunding me.

DO NOT USE THIS SERVICE ! DO NOT!

On July 1st, at this website:
https://www.giftsnideas.com/products/china/happy-bear-and-vase-arrangement

I ordered an arrangement to be delivered as a birthday present for a 12 year old child.

What was delivered was COMPLETELY different arrangement totally inappropriate for a child: TWO WEDDING BEARS with a rose and carnations arrangement.

This service DID NOT send an order confirmation email when I paid for the order.
They DID NOT send a confirmation of delivery email, so I had no idea if anything had been delivered.

They DID NOT come close to deliver what I had ordered. HORRIBLE
Goal is to take this company down. Look at the number of complaints!

I purchased an item for my husband's birthday on May 28th 2019. I was called severally by an Indian guy to confirm my details, my atm credentials, my passport id and so on. They kept calling and sending emails to me during this time. After I confirmed everything, they sent me a confirmation message that my order had been placed for June 13th as I have requested. I sent them a reminder message on June 12th to remind them of the delivery and I didn't get any replies.
On 13th June, I got nothing, no calls no emails.. I called them on June 14 th to ask about what happened, they told me, they would look into it and get back to me but that delivery should still take place. I sent a message to their life chat and asked again, there I was informed that I have been refunded. I asked what day was the refund made, I was told 10th June.. I was so surprised. I waited a few days and contacted them again, the agent told me a refund was made 11th June, 2019. He says it takes 8 to 10 days to be refunded. Today is June 27th and I still haven't seen a refund. I will be taking legal actions against this company. I'll start from a charge dispute and probably sue them. Nonsense.

My husband ordered a combination of the teddy bear with a box of chocolates (order no.[protected]) and 1 long stemmed red rose. Second order, [protected]-dozen red roses, cake and ferrero rocher. The stuff toy that was delivered are so small, looks cheap and the rose is just a plastic and the stem has been cut off. It was being put on a paper bag handed to me. The card attached to it was badly handwritten, not presentable at all, just written in a white card. It was not I was expected, if you couldn't deliver what you are advertising on your website (your photos) at least deliver something decent, presentable and at least equal to what it looks like on your photos. And also I am supposed to get another package, a bday cake, a dozen red roses and a ferrero rocher but they only delivered the stuff toy and a small box of chocolates. I tried asking the company he said its from dubai but he will not tell me exactly what the name of the company who arranges or supplies this and why the other package is missing. I need the other package that my husband sent to me and I need an upgrade for the stuff toy (a much better one) and the non plastic flower. You're sending a plastic rose? Really?! I need your action on this asap. Thank you.

NEVER BUY... Cheater...!

My Order No. [protected], I ordered Assorted Chocolate Basket.

It was deliver after a week later from delivery date and cheap product deliver, seller abuse recipient. I talk to your customer care many times, they promise me to send apology bouquet, but they have not send anything nor they respond to my mail. I spoke and mail to Mr. Imtiaz Ali in GiftsnIdeas with all photos.
My friend received total 6 nos. one Dairy milk, Kitkat, Snickers, Nips and two nos. Hershey's in a polybag that was looking very cheap. I asked to cancel my order and refund my money which they have not done also when I tell my issue with Customer care, they offered me some refund due to late delivery and wrong product which I guess I would get in dreams only.
They ruin my day and relationship and spoiled my image.

NEVER BUY... Cheater...!

Ordered flower and godiva chocolate as shown on website but delivered a flower with a cadbury chocolate! Should inorm customer firts before they decide to change the product by themselves! The cost between the 2 chocolates must be different. The reason why i choose cadbury because its the favorite of the recipient!

SCAM & FRAUDULENT SERVICES ALERT!

I had ordered three gifts (a teddy, a box of ferrero rocher chocolates and a 2kg cake), to be delivered on 20 February 2019 in Kerala, India, and on the day of delivery, I received a call from their customer service agent saying the delivery had to be postponed as the destination was far away.
When insisted that the delivery had to be done on the same day, they reverted that all their suppliers had turned down saying the destination was far.

When a refund request was put forth, their customer service agent assured that we would receive the refund amount with 10-12 business days. After 12 days, when a reminder email was sent, they reverted today by copy pasting their initial email assuring that the order has been cancelled & the refund amount would be deposited within 10-12 business days!

This website is a total scam, an online fraudulent system where the emails are not responded, if at all responded to, does not address the actual issue, and the numbers provided in their website are all out of reach.

This site will be reported to the authorities, at least to be banned from UAE, and hope to make this website infamous all over social media over their fraudulent services.

Please do not ever spend a penny and be prey to these betrayers!

Mainak Sengupta
9:49 AM (14 minutes ago)
to customerservice

I had booked an item to be delivered in Saskatoon on 14th Feb as a Valentines Day gift. Order status # 02942404. Two numbers were given and an instruction to call the numbers. Yet, none were contacted. And the item not delivered. I could not possibly imagine that something like this would happen. The live chat agents Sarah and Kelvin and Orton did read my texts in chats, but did not reply even after repeated pleading. They charged me quite a hefty money (more than 100 dollars) and did not deliver the good and did not take my call, did not reply to chats and did not respond to emails.

Please see my chat below.

Your service is HORRIBLE AND REGRTS DOING BUSINESS WITH YOUR COMPANY.

YR COMPANY JUST SPOILT MY V DAY!

Welcome to LiveChat

Kelvin
Agent

Kelvin 08:24
Hello. How may I help you?
07:21
Hi
[protected]
Can i confirm tt d receipient will receive d gift btw 9.30 to 10.30am?
Halo kelvin, u there?
Kelvin 07:23
Please be informed that our standard delivery timings are from 10 am to 7 pm as per recipient country time zone.
we cant assure the time of delivery but it will deliver today
07:24
I speciafically put a timing as d recipient will leave office by 12noon
Ive check several times and all yr officers assured tt it will reach within d time i stated
Can u inform d delivery team in SG to deliver by 1030hrs
This is an office address hence by today will not do
Hi. U there?
Halo?
Kelvin 07:35
YES
Please allow me couple of minutes to check the details for you.
07:35
Sure
Hi. U still checking?
Halo!
Hi. U there?
Haloooo
Kelvin 07:58
We sincerely apologize for the inconvenience caused.
we cant assure the time but we can only assure the day of delivery
07:59
This was not told to me in my previous chats
Can u try asking d sg team to assist
Pls
Its a suprise
Tts y i ordered early
Plssssss
Pls don spoil my v day suprise
I hope u understand
Kelvin 08:01
We sincerely apologize for the inconvenience caused.
08:02
Can u help inform?
Kelvin 08:03
we deliver it today
08:03
Its not abt today. Its an office. My spouse leaves office at 12pm
I need it sent by 11am at least
Pls don repeat d same statement again n again
I understand english
Now i need yr help to inform d sg team
Kelvin 08:05
sure we will inform to deliver on 12pm
08:07
Plssss
It really means alot
Hi. U will inform d sg team?
Have u informed them
Is there a sg contact no tt i can call?
Kelvin 08:11
yes we will inform
08:11
Is there a sg office contact numbet?
Hi u there?
Kelvin 08:16
yes
we will update we informed through call also
08:16
Is there a singapore office number tt i can call
This chat has taken an hour n there is still no solution
Can i have a number to call
Hi. R u there? Y does it take so long to reply
I would appreciate yr kind n prompt replies
Hi. Yr reading my msges but not replying
Kelvin 08:23
we informed to the supplier
08:24
Does yr supplier have a contact no?
Kelvin 08:27
yes but we wont share the details with customers
08:28
Then how do i ensure tt u guys wont screw up my order despite i puting it clearly under d special instructions n yr guys assuring me
Kelvin 08:29
we try to deliver on requested time
Please be informed that there would be a delay in delivery time due to high volume of Valantine orders.
08:30
Yr delay is not my prob.
I have been chating almost everyday
Don push yr delays to yr customers
If yr company delays my delivery after 11am today, ill maje sure i take action
I have all my conversations saved
U guys make empty promises n now tell me tt there will b a delay
08:35
I wan to talk to a manager now
R u getting a manager?
08:42
I need an answer
If u choose to b slient, fine. Ill do wat i need to
Read
Kelvin 08:43
We apologize for the inconvenience caused to you. We raised a complaint for this order and escalated it to our concerned team. Please allow us some time to follow up and get back to you with resolution.
08:44
I said i wan to speak to a manager now
Yr sometime may take months ir years
Thus chat is taking more than an hour
Tt shows yr effiency
I wan a manager now
Delivered

1. No proof of purchase email sent
2. Goods not delivered, no communication about this
3. Telephone number on their Facebook Page as well as the US and Australian ones are false
4. Kept on the chat live for 40 minutes when the person kept answering "I am looking into this. Please wait." No answer given.
5. Login didn't work and three attempts to reset password resulted in no rest password email being sent, as promised
6. UK telephone number led me to talk to someone with very little English. He kept saying "we have sent you four emails" but was unable to answer what has happened to my order. I asked him to send an email whilst I was on the phone, he said he did this - nothing came, nothing in spam.
7. I alerted him to the fact I had read many people wrote online that this is a scam company and that I would believe this too if he is unable to answer the question about what happened to my order.

The call concluded by him saying they must have some technical issues and ...they will email me.

I have reported the fraud to my bank and they are confident of a reimbursement. Doesn't help that my friend did not receive anything for his birthday.

I have ordered a gift for delivery to my wife on our first anniversay, and it ruined my day. The service was pathetic the first thing first was I keep on waiting all day long when my order will be delivered to my wife, well after the wait of all day when it was delivered it was totally different from the products that I have selected in the bundle of gift chocolates were of lower quality there were no balloons and flowers were of most cheap quality in the market. And the greeting card was also missing. If you won't take action and compensate me I will held you liable every person involve for ruining my day. The cup in the picture attached is the separate order. But the fly high dreams bucket as showing different chocolates and balloons as well.

My order number: [protected]

I regret not reading the reviews before ordering.

I ordered a basket of chocolates.

On 15th August 2018 at 3.20pm (Taiwan Time), I received a call from someone from your company asking for a copy of my ID and the front copy of my credit card. He told me that it is for verification purposes. I found it weird for a company asking for such verifications so I told him that I want to cancel my order. I do not receive any calls or emails from your company with regards to the cancellation.

Today, 19th August, I checked my bank account and it showed that your company has deducted the cost of the item.
I clarified from the staff from my bank and they told me that the amount was deducted on 15th August 2018 at 11am.

15th August at 3.20pm, I received a call from your staff for the verification but your company had deducted the amount from my account? Why do you need my ID and credit card information when you had already deducted it from my account!

And today 19th August, I livechat with one of your staff about this matter and at 5pm, I received an email from your company stating that the item has been delivered.

Why only today you sent me the confirmation email that the item has been delivered?

I am not happy with the way your company handles all these orders.
The deduction has already been made before the verification process and why need our ID and credit card information? And when I said to cancel the order, there is no confirmation call or email. And only today I received a confirmation email that the item has been delivered when I want to cancel the order.

So possible for me to get a refund?

I ordered a birthday combo gifts for my wife on 07/06/2018. Here birthday is on june 11th. They agreed to deliver this gifts on 10th june events ng. But in the last minute on 10th june they sent an email and said that gifts cant be delivered on this 10th june. It can be delivered only after 14th june. I was very shocked. I trusted much this website, but they cheated me.i send reply to request them atleast next day means 11th june. But they replied we cant do this, so we will cancel this order. Very worst service of them .cheating guys

Good afternoon,

My order number [protected] has not been delivered. Instead of my ordered cake on the second attached picture with marzipane heart and rose with "Happy B-day" recipient got on 30th of May around 11 pm Saudi time really completely different cake attached in the first picture below. It looks like on funeral - all black, without marzipane rose and heart. On 30th of May in the afternoon i got message from your colleagues that my ordered cake will not be in heart shape but round shape, so i accepted that. But what is this? At the top of cake it looks completely different than i ordered. It is really a deception of customers. I was not even kept informed during day about my order status. I had to write to online customer service. Also my husband told me the cake was bought in supermarcet ! This is deception ! I really paid so much money for this? So look, i give you last chance - you will deliver to my husband the cake i ordered ( with marzipane heart or rose) in the heart shape, totally the same like on the picture...Otherwise i want all money refund and it was the last shopping on your website ! After delivering the wrong cake to my husband i contacted online customer service i was told to wait first 12 hours and get back to me soon. I wrote an email with compaint to [protected]@giftsnideas.com on 30th of May and no one has not replied me yet. Today on 1st of June i wrote again to customer service, i was told i have to wait 48 hours to resolve my situation with team and supplier, like two hours later another colleague from online customer service wrote me i have to wait 12 hours and then offered me 10% discount! Only! and told me i accepted round shape cake so what i am complaining about. I accepted the shape but the top of the cake should have been the same with marzipane heart and rose and nobody didnt tell me all cake will be different. It was my second shopping, first shopping was really fine, just delivery time was one day in advance but ok. I got for the next purchase 15% discount and during filling order for almond cake i wrote to order my discount coupon from the first purchase and it was not accepted. I have doubts i will get money refund or another cake. I already contacted my bank and they advised me to report it to police as a internet criminality and if this problem wont be solved in 24 hours i will really ask for help police.

Pavlína