GiftsnIdeas
Reviews and Complaints

I placed 3 online orders with GiftsnIdeas and paid via credit card. It was supposed to be delivered on a specific date for a special occasion. It wasn't delivered and I wasn't even informed about any delay. In fact I received an email saying orders were delivered. On contacting them, they apologized and said it was an automated response and that they would deliver the order. After a few days, nothing happened and hence I emailed and called them for a refund. They said they would refund me but didn't. Such unacceptable and unprofessional behavior. I don't know how they run their business and treat customers. Such businesses need to close down. I disputed the transactions now with my credit card company. That is all left to do. Never going to shop here again!

I wish I had seen all these reviews earlier! This site Giftsnideas is the worst scam ever, total fraud, they stole our money and did not deliver order.
Order has not been delivered to the recipient. After many follow ups with their customer care, I was told the order has been delivered to someone else, When we checked with the person whose number was provided by the customer care, we came to know that, nothing has been delivered to her and the address is also different. Now it is more than 2 weeks neither they are delivering the order to the correct recipient nor they are refunding my money.
I strongly recommend not to place any order in this site as this site is total fraud.

Hi This is Priyanka, i have ordered a gift hamper from company gifts n idea to Australia and they told they will deliver on the same day.

But no body is bother whether it has been delivered or not, when i am trying their customer support number they not picking the phone or if they will pick up but they will not speak up.

Please let me know when my order will be delivered, as it's very very urgent.

Please call me on +[protected] or +[protected]

Regards,
Priyanka

I placed an order and when I found out it had not been delivered I come to find out the order has been cancelled. I was not contacted regarding the cancellation and/or offered a substitution Item. After using their LiveChat and direct calling (both of which reached the same operator in India) I was simply told the supplier could not provide the item. Also that no supervisor was at the office today.

I placed subject order for my wife's birthday from Giftsnideas They assured me that it will be delivered on the day. I also request for Halal chocolates in bucket. After short time I received a call from Customer service stated that the chocolates in order are not available can we deliver it tomorrow? I requested to them to place any halal chocolates in bucket and deliver that to her by today please. Staff member Ali assured me and called me in after noon saying that it is delivered. I confirmed with my wife and this was not the case so I emailed them again and got reply that it is delivered. I request for the double check and mean while some one came to her house and deliver three box of alcoholic chocolates in shopping bag with Ross. I emailed back but no one got back to me. So I did live chat with attended name Marc who stated that he will get back to me but never got back to me. First off all you staff spoiled whole event and her special day 2nd delivered alcoholic chocolates 3rd in pathetic presentation and 4th not delivered in committed time frame. I have lot more to say but Because I am so pissed and unhappy, cant write much .
Regards
Azfar Khan
+61 [protected]
[protected]@hotmail.com

Just like everyone else I did a big mistake not reading reviews of this fraud company and paid them to get service. Obviously like cheap bag of crap people/business charged full amount and showed fake pictures online and deliever a different product. Completely cheap and worst category then beggars. Even beggars beg with integrity. Obviously customer service is home based either brother or sister or whatever replying to emails and not answering phone calls. This is ridiculous and shame to know this kinda losers are even alive. Furious with what I ordered, paid in full and what actually got delivered.

This is so disappointing and fraud, i ordered for same day delivery worth of 86$ last May 3 2017 for a special occasion surprise for my boyfriend and they did not made it. At first I understand them for they make mistakes and we are only human, but the day after they say they will deliver and i look forward to it but again there is none until May 9 they ask for another 10$because they said they need it. So, i give it again. But now still, they only eat my money and not deliver anything. This company is not true at all. They are only good eating money and asking money they are very fast

So I sent this basket full of fine chocolates to my sister in law and paid more than $70 for it. What does she get? Nothing of the list that described the basket in the website but instead an array of mars and bounty candy bars all wrapped up in a crappy basket very different from the picture online. Not one product of the list was in her basket. Not one. So I contacted the customer service and was promised the "concerned manager" would find a solution. That was several days ago, with no further news from them.

Me han timado: compré una cesta llena de bombones para enviarsela a mi cuñada y lo que le llegó fue una cesta infame con chocolatinas tipo mars tamaño cóctel. Un timo en toda regla que me ha costado más de 70$ y el servicio de atención al cliente me ha ignorado por completo. Una estafa. Los productos anunciados no tienen nada que ver con lo que le enviaron.

Ordered a birthday gift and the selected deliver date of 3/31/17 was accepted by the company. The item was never delivered. GiftsnIdeas sent me an email indicating the item had been delivered but I obtained confirmation from the intended recipient that the item was never delivered. I tried to get assistance from the support number several times but the support number was answered by a recording., The live chat support feature on their web site did not appear to be a live person. I am completely unsatisfied.

Hi,

I need to raise a complaint for Gift n Ideas for ruining a special day. Since I was out of country I have to choose this medium to gift my friend her birthday present. I had submitted the order on 11th Mar 2017 with Order Id [protected] charged 52 pounds to be delivered on 16th Mar. But they have not delivered it on that day. Feeling fortunate that I received a confirmation that it is going to be delivered on 17th Mar 2017. Some how I feel that's OK may be these guys have too many orders to be delivered. But there is lot to come, what we have received is totally different from what I have ordered. Teddy bear turns into two monkeys with message "My Heart belongs to you". Even the cost of the monkeys (20 pounds) were half way cheaper than what they have charged (Image attached for reference). I have included the pictures of both products. Please refund the extra amount that you have charged. Please be professional and don't play with someone's emotions like this. Have some courtesy to accept your mistake and refund the amount.

Thanks
Sameer.

They are the worst site total fraud my order was never delivered for 2 weeks they kept promosing it will. I paud extra charges for delivery. Now 2 weeks am waiting for a refund they are cheaters they shuld be shut down. If i culd report them for fraud i would! I just want my refund and i would be happy if an action is taken against them. They have done it to many ppl. As per the reviews posted online they dontdl deserve to operate.

I wish I had seen all these reviews earlier! This site Giftsnideas is the worst scam ever, they stole our money and did not deliver order. I bought a gift from Giftsnideas website (some chocolate and roses) and they did not deliver it! Customer service was terrible, I spoke with someone via their live chat and person refused to do anything to help. Their rep said that order was probably on its way and asked me not to worry, but it never showed up.
I can't believe that Giftsnideas is allowed to do business! Someone needs to investigate this company and shut them down! Just check the reviews online and I guarantee you are going to be shocked. Avoid!

My fiancé placed the order way in advance for the gift to be delivered (order number02801821)on the 14th. In fact she paid extra to be delivered on that day. It's 22nd now and still waiting for it. Every time I try chatting to the customer service all I get is a bullish reply( it's delivered) my question is where my friend where have you delivered...Complete scam...

These guys are the worst professionals you will ever come across! Its a simple birthday gift, a box of Ferrero Rocher chocolates and cookies, still not delivered even after 20 days after birthday. Whats the purpose now. Each time, they come up with a lie. A ridiculous one. It has to be delivered to a place which is in the middle of the city, a heart of the city. The vendors were claiming that the area was far away... I dont know whether these guys have found a vendor from couple of cities away. Ferrero Rocher is available in almost every other shop, and these guys were travelling all over the world find one. They were not able to source it. Then came the transit issue of delivering.. then the product was damaged, and again they had to sneak inside the nuclear reactor chamber of north Korea to get the chocolates and deliver it. Serious bunch of fools. Can not believe such guys exist in the world. PLEASE DO NOT PLACE ANY ORDER WITH THESE GUYS!

On February 1, 2017 I've place an order for two items # [protected] #[protected] and select the date of delivery on February 14.

I've order it ahead of time because I don't want to have a problem on the shipping of my order.

February 14, 2017 my wife got angry with me because she thought I forgot our wedding anniversary.

Then I contacted support and I was informed that it will be delivered on the 14th with the ETA 10AM to 7PM. Below is our chat conversation with Sheryl.

Hello. How may I help you?

Jessie 01:43:52 pm

I would like to inquire
about the status of my order
it supposed to be delivered today 01:44:05 pm
and until now it is not yet there
it is almost end of the day
[protected]
[protected]
don't tell me that I cannot be delivered today 01:45:40 pm
I order it on January
anyone? 01:46:01 pm
are you still there?
support?
waiting for almost 3 hours on the queue and I got no answer received?
this is very frustrating
hey
hey
hey
hey
hey
hey 01:47:00 pm
hey
are you just looking on my querry?
someone can answer me?
so this is why the queue took a long time because no one answering?
alright this will be my last order on your site. Just tell me the status of my order 01:48:33 pm
So I need to wait for another 30 minutes for you to answer me right? 01:52:28 pm

sheryl M 01:52:50 pm

sorry for the late reply
Daer customer we processed the orsder and it will be deliverd 01:53:24 pm

Jessie 01:53:40 pm

ETA please

sheryl M 01:53:47 pm

Once the order is been deliverd youi will receibve the mail confirmation

Jessie 01:53:55 pm

ETA
your talking in general 01:54:03 pm
I told you it is today's date
give me an ETA
or AWB

sheryl M 01:55:47 pm

Dear customer we haven't received the tracking details yet
we cannot tell you the exact time

Jessie 01:56:02 pm

no tracking details so when it will be delivered
I set it to be delivered today!
and its almost end of the day specifically office hours
who will received it when no one at the office?

sheryl M 01:57:04 pm

From 10 am to 7 pm

When I wen't back home my wife still didn't received my order so I started reading terms and conditions to educate my self before complaining and I cannot find my issue was covered on it meaning this is a real issue.

I went to chat support and chat with Karl thomas. Which he disconnect me on the line very unprofessional.

Below is our chat script.

Name: Jessie
E-mail: [protected]@gmail.com
Is it about an ORDER you have placed? Yes
Question: ORDER

Karl Thomas Tue, 02/14/17 10:39:39 pm Asia/Shanghai

Hello. How may I help you?

Jessie 10:39:55 pm

hi
can u help me che3ck when my order will be delivered? 10:40:11 pm
it supposed to be delivered today 10:41:32 pm
but it didn't

Karl Thomas 10:44:57 pm

order number .

Jessie 10:45:13 pm

hold on
[protected].
[protected]
> 10:49:17 pm
?

Karl Thomas 10:49:31 pm

checking
TUE, 14/02/2017
]

Jessie 10:49:41 pm

k

Karl Thomas 10:49:46 pm

Jessahben Marba
2nd Floor Commerce Building Xavier University - Ateneo De Cagayan
Cagayan De Oro, cagayan de oro 9000
Philippines

Jessie 10:49:51 pm

yes

Karl Thomas 10:49:59 pm

We can deliver tghe product the ealiest .

Jessie 10:50:00 pm

but it was not delivered today
what do you mean
you guys didn't deliver it today
? 10:56:51 pm
still there? 10:57:12 pm

Karl Thomas 10:58:25 pm

It will deliver earliest by 16 th feb .

Jessie 10:58:53 pm

why is that so?
I order it really early 10:59:06 pm
because this day is our anniversary
then I didn't expect that
tell me is your process really like that
so I can book my order 2 or 3 days advance before the event 11:00:11 pm
because delays is unacceptable
? 11:10:52 pm

Karl Thomas 11:11:03 pm

Please

Jessie 11:11:05 pm

can you answer me?

Karl Thomas 11:11:09 pm

We are very sorry for that .

Jessie 11:11:25 pm

no no it was already there
I am just asking
so next time I can place it prior
because last time you guys deliver my order in advance
so I don't know what is really your standard process 11:12:29 pm
I mean delays already happens so saying sorry won't make my order pop up in front of my wife in instance 11:13:40 pm
I just want to know is that really the process? 11:14:13 pm
because so far you guy never deliver my order on the exact day the I always ask
Because your telling me it will be deliver on the feb 16 which not making sense to me when your site ask me the date that I want the gift to be delivered? 11:17:08 pm
two days behind from our anniversary date man
Is there any way for you to escalate this case 11:18:23 pm
because its not one item that I bought
I understand the terms and condition I read it

Karl Thomas 11:22:21 pm

We are very sorry
we can deliver the product on 14 FEB ]

Jessie 11:22:40 pm

but?

Karl Thomas 11:22:41 pm

Sorry on 17 FEB
We are very soory

Jessie 11:22:47 pm

no no
I can't accept that
I want to you to escalate this to the management and expedite it 11:23:05 pm
I pay for the shipping
I am not going to agree on this
that was too much
I am requesting for an escalation to expedite my order
respect my order for anniversary 11:24:15 pm
you guys didn't respect your customer at all if I didn't contacted you no one will tell me that there is a delay on my order 11:28:16 pm
that was beyond the law
and now your telling me that it will be delay again? 11:29:21 pm

Karl Thomas 11:29:34 pm

We can only deliver on 14 FEB .

Jessie 11:29:42 pm

you should tell me that this will happen ahead of time so I can fix this
do you know that today is feb 14
so tell me how do you plan to deliver it you have 30 minutes before feb 15 11:30:19 pm
if you can deliver it only in feb 14 why you didn't deliver mine

Karl Thomas 11:31:07 pm

We are very sorry .

Jessie 11:31:14 pm

I order it two weeks before this day because I am a very organized person
no no sorry won't turn back this day
I can't accept any sorry deliver my order in feb 15
ESCALATE THIS
I AM REQUESTING TO EXPEDITE IT 11:32:06 pm
why am I doing this you guys are the one who did this
you guys forgotten to deliver my order
you guys are careless until I check it
so if I didn't check it goodbye money thanks for ordering and receiving nothing 11:33:19 pm

Karl Thomas 11:33:34 pm

Sorry we cannot deliver .

Jessie 11:33:38 pm

no no
I want your manager or CEO email

Karl Thomas 11:33:53 pm

We can deliver on 17 feb only mamdam
we ar every sorry

Jessie 11:34:00 pm

I will send an email now to request an escalation
no sorry
your a customer service you should know that when you keep saying sorry it is annoying
tell me the email address of your manager or CEo
I will send an expedite request
this is too much

Karl Thomas 11:35:29 pm

[protected]@giftsnideas.com

Jessie 11:35:37 pm

no its customer service
your manager or CEO
your manager or CEO email 11:37:53 pm
it is not my problem if your delivery if feb 17 its your carelessness that cause you in trouble so don't put it on me 11:38:23 pm
so what now? 11:42:26 pm
delivery is slow even customer service and management? 11:43:02 pm
I am chatting with you for an hour now
you are being paid and I am not
EXPEDITE MY ORDER
you need to answer me 11:50:12 pm

Is this the first time you chat with us about this case? No
Was the case resolved during the chat? No
Duration: 1h 10m 51s

Here's the thing don't punished by your own recklessness. It is not my job to ensure the shipping of your item, it is your which I paid for.

I AM REQUESTING TO EXPEDITE THE SHIPPING ON THE 15TH OF FEBRUARY.

I am looking forward for your company respect to me as your customer.

Feel free to contact me on my mobile or email [protected]@gmail.com [protected].

Regards,
Jessie

On October 19th, I ordered a teddy bear holding a bouquet of flowers to be delivered in Mexico city, for my one year old niece's birthday. The gift price was $73.20 USD. I was hoping she was going to be delighted cause she loves teddy bears.

To my dismay, she got a bouquet of flowers and no teddy bear.. which was the highlight of the gift!

An equivalent bouquet of flowers like the one my niece got values in Mexico approx. $15 USD! Flowers in Mexico are really cheap!

I wrote an email to complain, tried to call them daily, several times every day For over a week and no responses whatsoever, however they claim availability 24 hours 6 days a week! No one answers the phone. I'd wish I had read this site before i ordered!

I am now sending a complaint to the BBB and anywhere who wants to listen.

I have ordered a cake from GiftsnIdeas and it did not arrive on time, it actually never showed up and refund was not given. Long story short. After not receiving the cake I contacted these guys and asked what was going on and they said that I gave them the wrong address and phone number, so they were not able to deliver and call me.
Really? How it is even possible for a person to forget his own phone number and address?
Anyways, I told them my address and phone again and said that I'm waiting for my cake and they said that I'll get it soon.
When it did not arrive again and contacted them and demanded my money back and they said that they don't do refunds and told that it was all my fault and that I provided them false information twice! Are you kidding me?
This is s criminal organization and it should be investigated!

We did have a successful delivery of a Cake to Dalian China in December 2015, so we came back and what a true joke we found with this site with our second visit. We ordered a new cake with a special Anniversary Decoration to be delivered to the exact same address and phone number as used in December. Then we are told can not deliver to this address, wrong phone number and incomplete address. These folks Would not listen to the fact they had been there before. Then they delivered late a BirthDay cake. We asked for 100% SATISFACTION Guarantee and only because of the BirthDay cake and not because they were late. They said all because of wrong address. Would not listen and finally we give up...Be careful and realize there is NO SATISFACTION GUARANTEE with these folks...
Order in Question: Order #[protected] Information
Successful delivery of order in December: Order #[protected] Information

Would like you to honor your 100% Satisfaction Guarantee. That is all we ask for.

I ordered something for my sister from www.giftsnideas.com and asked them to deliver on a certain date and that was not done. I was not at the USA but wanted to make my sister happy on her birthday, so I ordered her a gift, but these guys failed me and did not deliver on time. My sister received her gift only 3 days later! I spoke about it with one of GiftsnIdeas customer supports and the person was really rude and refused to explain why was it taking so long. Will never use them again!

This was the most stressful online shopping experience ever! I purchased a gift for my sister from Germany, but she did not receive anything. She was waiting all day, but unfortunately my gift never showed up. When I contacted Giftsnideas customer service I was put on hold for about 15 minutes. Then I spoke with one of their reps and that man was absolutely useless. Many times I asked what was going on with my order, he said that he does not have such an information and offered me some products, and started telling me about their new products. This was so stupid! I told them that I'm not interested in buying anything from them again and the reason I called was the missing order, but he continued to tell me ridiculous things!