Ginny's’s earns a 2.1-star rating from 53 reviews, showing that the majority of home shoppers are somewhat dissatisfied with their purchases.
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ginnys stole money off my credit card
Oh Lord I wish I had seen all the complaints over the internet before I ordered a blanket from Ginnys in Madison Wisconsin. These people are theives. I supposidly was on their choose and charge plan and they were SUPPOSED to take $10 off my credit card. I asked the guy 3 times if that is all they take off, and he said YES. I checked my balance the next day and they took $100! I am livid. And YES the customer service is ridiculously rude. This place needs to be shut down. Of course the ordering part is open over the weekend, but conveniently the people that deal with the credit are not there until Monday. I contacted the BBB and I had better get my money put back in my account. Ginnys has a hold on it. I will NEVER order from here nor should anyone . And I will never give anyone my credit card info either.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor customer service
Ginny's gets an "F" for poor customer service. And it gets a double "F" grade for poor website design that makes it impossible to pay your bill. Sometimes it works and other times it doesn't work. When you call to make payment, make sure you call midday because they don't answer the phone and you get a recording that says "call back later." Their customer service staff are rude and unapologetic for the kinks in the business practices. I also found accounting mistakes on my bill. Over all, if you want to be frustrated and if you like having difficulty paying your bill on time, by all means shop at Ginny's. Otherwise, don't waste your time or money.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also paid off my bill at ginnys an it is still marked collections and cant get no response I have found Montgomery wards great to do online shopping if something was broke when I received it I called them very friendly staff very aplojetic to me also sent back paid return shipping boxes to return if I ever need anything it sure wont be ginnys
I agree about the customer service...it is not there. I have had no problem with the bill pay. I am having problems with getting any answers. You email them and the don't answer...you call and you can't get through. Ginny you need to improve you customer service, before everyone starts shopping somewhere else...There is a lot of better places to shop and you are not worth the frustrations. I give them an F for customer service and a D for their other efforts if any
an order in my name that I never placed
I called Ginny's customer service line on 8/27 when I opened my email and saw an order acknowledgement, for this company, whicn I had never heard of. I spoke to a very rude customer service rep named theresa- I tried to explain to her, that my dad ordered this race car, with me as the person that the bill would be sent to and I never authorized this. She...
Read full review of Ginny's and 13 commentshorrible customer service
Bought an over the sink shelf and it came broken, I did not ask them to replace it and they sent it anyways. Fed ex left it outside and I was not able to refuse delivery. Second item was a queen size feather comforter pad. They sent me a twin although I specifically put in the number that was indicated in the magazine for a queen. They would not pay to ship it back. Then I got a monroe comforter that was about the size of a full. No way would it fit my bed. I had to pay a total of a 100$ for nothing to clear this bill even though I complained. I would never buy from again!
The complaint has been investigated and resolved to the customer’s satisfaction.
bedspread
Don't order the Tufted Chinille bedspread, upon opening the one I bought the smell of it nearly made me faint you would not believe the smell! Took it to the laundomat at once, smelling up the car on the way, it cost me $10.00 to wash & dry it and when I put it on the bed I found that one side of the spread was unsewn & the other side had a big wad of fabric all bunched up and sewn down for one horrible looking bump. Ginny's sent me a pick up order to return it to them, I got the credit but never the $10.00 for the washing of it...I think these must be made in India
The complaint has been investigated and resolved to the customer’s satisfaction.
States it was delivered on Febrary 14 and it was not outside my door.
I never received the item and don't want to be charged for it.
I no longer want to do business like this with Ginny's
My package was left on the porch. When I told them to put in the truck in front of my house. Package was not on my porch when I got home. I live in a bad neighborhood for theives
I bought this from ginneys n just put it up. I am very disappointed. It doesn't blow up the way it should n the snowmen do not stand up the way they should.
Ginnys, sent me a catalog, have done business before. This was a Christmas catolog. The catalog stated Ginny's Credit. R**** S****
Charge up to 400.00 and pay only
25.00. Ordered FOR Christmas, order alot less then 400.00. Shipping and handling charges a quarter to half of merchandise cost. Then they didn't
Put order thur. SENDING LETTER.
ROTTEN!
This order has not been shipped. A letter explaining why was mailed to you on What does that mean
Please close my account I do not want you guys services anymore. I can't make the payments. My name is carlos Murrray my address is 3218 Brighton Ave Apt 301 Kansas City MO email is CRLSMURRAY@YAHOO.COM
I have been trying to get a hold of you by phone for 2 weeks and haven't been successful. I want to know why my monthly payments have been so much. I haven't ordered anything since January of this year
Ginny's choice of shipping as well as customer service is the worst. According to Ginny's as well as their shipping my order was delivered, not all items were, I contacted Ginny's as well as ONTRACK and stated that not all of my packages were delivered. I have not heard from either one to try and resolve this. I haven't received any info.
Ginnys billing and payment procedures are all messed up. I made 2 payments using 2 separate transactions to put me ahead and now they show I missed a payment on the statement. The website shows me ahead a payment. This is baloney. I'll pay them off and never use them again. Ridiculous!
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Overview of Ginny's complaint handling
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Ginny's Contacts
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Ginny's phone numbers+1 (800) 282-3829+1 (800) 282-3829Click up if you have successfully reached Ginny's by calling +1 (800) 282-3829 phone number 0 0 users reported that they have successfully reached Ginny's by calling +1 (800) 282-3829 phone number Click down if you have unsuccessfully reached Ginny's by calling +1 (800) 282-3829 phone number 0 0 users reported that they have UNsuccessfully reached Ginny's by calling +1 (800) 282-3829 phone numberCustomer Service+1 (800) 290-9514+1 (800) 290-9514Click up if you have successfully reached Ginny's by calling +1 (800) 290-9514 phone number 0 0 users reported that they have successfully reached Ginny's by calling +1 (800) 290-9514 phone number Click down if you have unsuccessfully reached Ginny's by calling +1 (800) 290-9514 phone number 0 0 users reported that they have UNsuccessfully reached Ginny's by calling +1 (800) 290-9514 phone numberPlacing Orders+1 (877) 316-7595+1 (877) 316-7595Click up if you have successfully reached Ginny's by calling +1 (877) 316-7595 phone number 0 0 users reported that they have successfully reached Ginny's by calling +1 (877) 316-7595 phone number Click down if you have unsuccessfully reached Ginny's by calling +1 (877) 316-7595 phone number 0 0 users reported that they have UNsuccessfully reached Ginny's by calling +1 (877) 316-7595 phone numberPlacing Orders (Spanish)
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Ginny's emailscustomerservice@ginnys.com100%Confidence score: 100%Support
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Ginny's addressP.O. Box 8994, Madison, Wisconsin, 53794-0107, United States
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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