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Globe Telecom review: globe home internet service

Skie Cross of PH

Jan 29, 2020 7:44 pm EST

We subscribed with the internet service in February 2018. We paid the equipment but we did not get a receipt. We cannot unsubscribed because without the proof that the equipment was paid, the lockin is 2 years.

We went ahead and kept it. At one point, their signal got lost. We called for service restoration (Dec of 2018). We were offered an upgrade. We accepted.

Now that two years is about to lapse, we advised that we will unsubscribed at the end of February 2020. We were told that our contract was extended to December 2020 because of the upgrade. This is unacceptable!

We were not told about this condition and yet we must continue to suffer with the unreliable service and bad customer support.

We want Globe to cancel our subscription now without penalty due to unfair practices. Our internet service is behind CNAT (network address translation) and we cannot use other internet service because of this restriction.

Bad provided!

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Globe Telecom Contacts

Globe Telecom phone numbers

+63 277 301 000
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Customer Care

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Dial using your Globe mobile

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Dial using TM

+63 2 8403 3433
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Stock Transfer Service, Inc. (STSI)

+63 2 5307 5037
+63 2 5307 5037

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Stock Transfer Service, Inc. (STSI)

+63 2 7797 4307
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Investor Relations

+63 910 289 6581
+63 910 289 6581

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ir@globe.com.ph

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stsiglobe@stocktransfer.com.ph

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globeofgood@globe.com.ph

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Globe Telecom address

The Globe Tower, 32nd Street Corner 7th Avenue, Bonifacio Global City, Taguig, 1634, Philippines

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