Menu
For Business Write a review File a complaint
GoToGate Customer Service Phone, Email, Contacts

GoToGate
Reviews and Complaints

www.gotogate.com

Learn how the rating is calculated

1.1 23 Reviews 523 Complaints
Claimed
GoToGate has claimed their business profile
Write a review File a complaint

GoToGate Complaints 523

ComplaintsBoard
M
6:12 am EDT

GoToGate Rebooking

I called them last night for the 30th time and again somebody has offered me to put me in a new flight but still I do not have a confirmation or email saying you ara working is solve my problem which was caused for you faulty system and one of your agents processing the cancellation of my flight ticket.

This week has been a nightmare for me and I need to take that flight as with my partner arranged all for out holidays and he is still on the first booking we made.

Your agents cannot lie to me the way the did without any prove of what they said more than the recorded phone calls.

This is making me think the worst. I cannot afford another flight ticket and Go To Gate is responsible for the faulty website and the agent who cancelled my flight without contacting me first to be sure of that. That is the way it should be I was told for many other agents.

Please I need somebody solving this big issue.

Desired outcome: I want to be put in the flight I bought or a similar one without paying any rate difference or punishment as this problem was caused by Go To Gate.

Read full review of GoToGate and 1 comment
View 0 more photos
Update by Mariela Evelina De Santis
Oct 31, 2022 2:00 pm EDT

Today I kept calling and they are still saying they are working in my case but this evening an agent said in case of being rebook I will have to pay the difference rate which is almost double of what I paid in the beginning. After requesting to talk with another department they said the same "we are working in your case waiting for the airline answer" when I started blaming their website they hang the call. All this is because they are a scam and I receive this email from them with adding 1 day more to my return flight in stopovers. The email said request a refund and then change your decision. I could never change my decision and called them straight away and they said all was done for me and I was on that flight again. ALL LIES! They took my money for nothing.

I called them again and the person said we will send you an email with the airline decision and hang me again!

Still no answer in any of my compaints here.

Update by Mariela Evelina De Santis
Oct 29, 2022 12:57 pm EDT

Hello, my name is Mariela De Santis and my booking was [protected].

My nightmare started on the 21-10-22 when I saw this email from you saying if I would like to rebook my flight or request a refund. I pressed refund to see the information of that option but took it as a decision. At the same time the system was offering me to change it but it didn't work (your fault) so immediately I called you and an agent said I was put back in the flight. I called the next morning and an agent told me I was put in a flight with 1 more stopover (in Washington). After not receiving my flight confirmation I call you several times during this week and many of your agents said I will be taking the flight while other ones said I need to wait for a decision or that my flight never was booked because the payment never was done which is not true.

I realized many of your agents have no clue about anything and also many of them lie.

Also my partner, John Derry Neale, who booked his flight ticket at the same time as me can still be in the flight so I am in desperate need of taking that flight as many of your agents promised me.

It's been more than a week since this issue started and I was promised to get my flight confirmation on the 24 or 25-10 but still nothing.

Many of your agents said to me that the issue was escalated to technical support as somebody allowed a cancellation without asking me about my final decision and this shouldn't be done arbitrarily.

Also many of your agents mentioned that we are on time of rebook my flight because we are 2 months in advanced from the flying departure.

Seriously all this uncertain situation is causing me health problems and I need to solve it as soon as possible as it wasn't my mistake. This problem was cause for the bad working of your website and the agents.

Update by Mariela Evelina De Santis
Oct 30, 2022 4:28 pm EDT

I called twice today and they said I should wait for my flight confirmation but now on my third called with bookings they said they have processed a refund because I was called from you and I confirmed this. All this is absolutely a lie and your agents don't have a roof to stop lying. She said she will ckeck all my phone calls to see what I requested and what the agents said to me.Then I requested to talk with someone superior and she said my supervisor will answer you and the phone called was ended.

1 week, 30 calls, 30 lies, nobody helping me to get back in the flight which accidentally pressed the wrong link on your email but offered me to change it and the change never worked so this mean your system is faulty and you will refund me 100 per cent of my money as you were lying to me from minute 1 and my partner is still on that flight because I prevented him of clicking on the wrong link after 2 of your agents confirmed me by phone that they put me back on the flight. YOU ARE AUTRAGEOUS.

Hide full review
1 comment
Add a comment
S
S
straxxvastra
London, GB
Jan 13, 2023 7:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Your experience sounds very familiar to the one I had with a cancellation and refund. The constant lies by Gotogate agents. "We're chasing the airline everyday on your behalf", passing you around from department to department, claiming theyre making notes on the system but when you phone them again you find nothing was recorded, finding yourself stuck in the middle with Gotogate blaming the airline and vice versa.

If you get a scenario like this - bypass the 1st & 2nd line customer services at the agent by writing directly to the CEO and Head of Customer Service at the airline your ticket is booked with. Its the airline you have a contract with , the agent is an intermediary. Explain your problem in great detail and that you have tried your utmost to resolve it with the agent but that you are getting nowhere (provide timeline and evidence ie copies of all correspondence and notes of phone conversations. This route gets your issue in front of the experienced 3rd line customer services people who have the authority to act. Once you have agreed a course of action with the airline then you go back to the agent with the proof of what you've agreed with the airline - they have no excuses then to hold back any refunds but expect them to try.

Dealing with online travel agents for flights is fine if everything goes smoothly but an utter nightmare if something goes wrong. I usually book flights direct for this reason but I slipped up this time and used (inadvertently ) Gotogate ... I say inadvertently as I actually used booking.com but had no idea they outsourced to Gotogate. This company is truly the most dishonest company I have ever dealt with in nearly 30 years of travelling. It was time consuming but I got a full refund of my money and I will always book direct with airlines in future.

ComplaintsBoard
G
4:10 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

GoToGate Flight ticket

Hello,

I booked a flight from Lisbon to Bucharest via Naples on 29th Oct from Gotogate. Ref no LUMPFN. First leg of the trip was operated by TAP Portugal and the one from Naples to Bucharest by Wizz air. TAP Portugal cancelled their flight on 29th oct and tried to forcefully move me on flight to Naples on 27th oct. Unacceptable, taking into account that I am only flying to Naples for my connecting flight on 29th Oct. I can not be expected to fly two days earlier, book hotels and taxis on my expense for a TAP Portugal fault. Also TAP has a flight to Naples on 28th Oct, TP 0882, but they are refusing to make that change saying they only have tickets left in the business class. They also have 3 connecting flight s to Naples on 28th oct. I have contacted Gotogate and TAP and been on the phone for 6 hours with both companies without a proper solution. Gotogate is only talking about requesting a change flight from TAP but NOT really doing anything about it and asking me to wait for 24/48 hours. My flight is in 3 days! I need an immediate change to my flight to Naples on 29th oct or 28th oct. There are plenty of flights to Naples on those days. Gotogate and TAP need to take responsibility for this mess up. Thanks.

Desired outcome: I need an immediate change of my flight ticket from Lisbon to Naples either on 29th oct, on time for my connecting flight at 3>15 pm or a flight to Naples on 28th Oct.

Read full review of GoToGate
Hide full review
ComplaintsBoard
A
4:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate Flexible tickets not being honored

Hello , in April of this year I bought 6 airline tickets through Skyscanner that took me to Gotogate. I bought 3 normal Tickets and THREE FLEXIBLE TICKETS for my college aged kids that couldn’t tell me at the time when they would be in finals . At the moment I knew the dates , I got in touch with Gotogate to ask that my FLEXIBLE tickets be changed . This was around Sept 3rd . I have been calling daily . A month and half have gone by , …and they still haven’t been able to change my tickets . I called with months in advance as to make sure there are spaces . I’m desperately worried they will not honor my flexible tickets and my kids will miss their uncles wedding .

Desired outcome: Have my 3 flexible tickets changed as soon as possible .

Read full review of GoToGate
Hide full review
ComplaintsBoard
M
8:18 am EDT

GoToGate Air Ticket - Return Flight not fully booked - LRLW71

On the 26th of September, I booked a return flight from Geneva to Addis Ababa from Go to Gate. I've received an email from them informing me that the booking has changed with a link to change my tickets. The web link leads nowhere, and the contact number is non-existent. When I use the Ticket Code from the Airlines, it shows the option to change my booking, but the first flight goes only until my connection, Istambul. It means they haven't booked the whole flight I paid for. I've been trying to contact the company for days and sent them an email explaining what is happening, but the only response I get it's a phone number that doesn't exist. I've tried paying for a Platinum contact service to contact them quickly, but it seems like an extra scheme from this company. It looks hopeless trying to call them, and they don't provide effective customer service. It's four days before my flight, and it seems like they won't give me a solution until then, forcing me to book another ticket and change all the plans and appointments I have arranged previously. I strongly advise people never to use this company, it is a big fraud, and they make it impossible for you to have a solution on time even if you book the extra services.

Desired outcome: I expect them to change my flight or refund me. Also, the company needs to update their contacts and have an effective customer support service available, especially if it's charged.

Read full review of GoToGate
View 0 more photos
Hide full review
ComplaintsBoard
F
7:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate Changes and long delays to flights

8/sept/2022 my flight left birmingham airport, destination. Mytililni airport, I had connecting flights x2. The complaint I have. My journey was supposed to be — depart bhx 06:05 arrive via brussels and athens to mytilini airport 15:45. Due to cancelled flights, change of airline (I was not informed) I arrived in mitilíni airport on the 9/sept/2022 approx time 12:15. Further to this, my luggage was lost. I want to explore compensation for this outrageous delay and the significant lack of communication. Not sure how to do this.

Desired outcome: i would like to be compensated for the distress caused, a refund for the clothing I had to buy, ( my case was delivered 10th september ), toiletries, towel and other items. an apology would be good too.

Read full review of GoToGate
Hide full review
ComplaintsBoard
F
8:25 am EDT

GoToGate Flight ticket

booked a ticket for a couple friend to come and visit. Had to change flight twice due to covid. After second time got offered an open ticket. When tried to use it, i spent 13 weeks calling to try and organise the flight. Always got told " please be patient, one of our tema member will be in contact with you". Never received a call. I had to purchase another ticket as new departure date was imminent. Asked for refund, after 15 weeks, i have received 17% ot tot cost.

Desired outcome: understanding where the rest $1000 worth of ticket are gone. Airline provides full refund due to covid, why don't you?

Read full review of GoToGate
Hide full review
ComplaintsBoard
A
12:46 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate Ticket cancellation

Dear Sir / Madam,

I am writing to you to raise an issue about: Travel agents

The issue that I have experienced was: Hi

I have contacted Gotogate to cancel my ticket with booking number LF6ND9, 4 days before my flight was due. And since DEC 21 and im waiting for the refund, they don’t reply to me and they are just wasting my time, they want to steal the money.

I received this from Gotogate:

Hi Mr A Abdelrahim ,

Thank you for contacting us.

Your flight with number [SUSBYC] in booking number [LF6ND9] has now been cancelled.

We will now send a refund application to the airline. If the request is granted by the airline, we will then process your refund.

It occurred on: 2021-12-03

This meant that They are lying to me, and wasting my time and keeping my money with them for nearly 9-10 months.

I want them to refund my ticket £755.74

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Abdelaziz Abdelrahim

Booking Reference LF6ND9

SUSBYC

Read full review of GoToGate
Hide full review
ComplaintsBoard
N
5:06 pm EDT

GoToGate Air tickets purchased from go to gate

We purchased two returned tickets from Toronto to Palma de Mallorca. Our flight was scheduled on September 30 with Westjet. Our hotel was already booked for two weeks vacation as well. On the way to airport on September 30 we discovered that our flight with Westjet from Toronto to London Gatwick has been canceled due to technical issues. Go To Gate did not contact us about cancellation and did not provide any assistance or trying to resolve the issue. I called Westjet and explained that I had connected flight from London (Gatwick) to Palma de Mallorca next day and because of canceled flight I would not be able to get on the next flight. Westjet customer service said that they did not take take any responsibilities for other connected flights. I was also advised to contact Go To Gate and asked them for help. I could not find any contact number to call Go To Gate and sent them email. Their reply was:"If you want to request a refund for booking from London Gatwick(LGW) to Palma De Mallorca(PMI) the changes will be applicable as per airline fare rules.

Also, your return flights on bookings are scheduled on time. Any changes or cancellations on these bookings as well will be applicable as per airline fare rules.

For further information you can contact us by phone our opening hours, as well as phone number, can be found on our website, under 'Contact us'."

My husband and I booked vacation time from work, we booked hotel and our vacation time was simply ruined by Go To Gate. I just wanted to get the full refund for the service we purchased.

Desired outcome: We would like to get the full refund for purchased tickets

Read full review of GoToGate
Hide full review
ComplaintsBoard
A
4:29 am EDT

GoToGate Booking Reference XNICSD

I would like to put the following on record :

Background: Two return flights were booked with Jetstar for 8 July, to get my pensioner husband and myself to a funeral in Perth. After waiting 5 hours at the airport the flight was cancelled. Another hour and a half to the counter to find out no more flights that day. Next step was to cancel everything and move to Qantas which had a flight in an hour, only to find out one cannot buy an airline ticket at the airport! Stress won out with trying to organise a flight on the phone and home we went after waiting around the airport for 10 hours by now.

A flight the next day was duly found on what I understood to be the Qantas site. As I was about to hit ‘Pay’ I was flabbergasted when up came a message “This flight has now increased by $300. Do you still want to pay?” As this was the only flight to allow me to attend the funeral, I had no choice. The incredible price of $1384.22 one way fare to Perth! meant my husband could now not come (the pension only goes so far! Our original return fares with Jetstar had only amounted to $880 between us.) Nevertheless the Qantas boarding pass came through and I caught this flight with no further problem.

Since my return I have not been able to add Qantas FF points to my card and upon investigation was astounded to find that what I had thought was the Qantas site carrying out the booking was actually a GoToGate site which must have hijacked my original search and therefore would be the ones responsible for this incredible last second $300 addition to the fare.

As that $300 is a great deal of money to a pensioner, I would like an explanation for this addition at very least, and preferably a refund. I trust you haven't hijacked the Qantas frequent flyer points as well as they have not appeared in my account.

Desired outcome: A refund of the $300 extra paid. At very least Qantas frequent flyer points freed to be added to my account

Read full review of GoToGate
Hide full review
ComplaintsBoard
S
10:50 am EDT

GoToGate Took our money and didn’t put us on flights

I would just like to make a complaint. We booked our flights from Edmonton to Dublin (September 16 - September 26). We booked with Go to Gate.

When arriving to the airport on September 16, we were told by westjet that we are not in the flight list. We showed them our travel documents from Go to gate and they said that Go to Gate did not put us on the flight. We then had to purchase another flight to get to Dublin.

We then arrived for our return flight leaving Dublin and the same thing happened to us again! We were told that Go to Gate did not put us on the flight. Again, we had to purchase another flight to get back to Edmonton .

Go to gate took €1,086.00 euro and did not put us on any flights. We purchased new flights costing $3,000 CAD and in total are out $4,500 CAD because of Go to Gate.

We have contacted Go to Gate multiple times and they have make no effort in resolving this at all.

I have attached a picture of the travel documents we revived from Go to Gate. Again when arriving to the airport we were not on both flights.

Thank you.

Desired outcome: Refund and compensation for new flights that were purchased

Read full review of GoToGate
Hide full review
ComplaintsBoard
A
10:15 am EDT

GoToGate A refund that I can't get it. order # 40-[protected]

I booked a round flight on may 15th 2022, the same minute I realized that I booked a wrong flight, I called the customer service and asked them to correct that booking for me, they said we can't you can cancel this booking and it will be fully refunded and you can book the correct flight. I did that and received an email of the cancelation and the approval of the full refund of $ 3150.41. I didn't get my refund back, so I called them and said everything thing looks good you will get your refund within 2-3 days. I didn't get the refund, so I called them again, they said that the processed my refund and sent me an email with an ARN number to give it my bank, I did that but I didn't get my refund yet

More than 4 months and didn't get my refund yet. So bad really very bad experience.

Desired outcome: Please refund

Read full review of GoToGate
Hide full review
ComplaintsBoard
S
1:25 am EDT

GoToGate Flight ticket

Hi, I bought an air ticket of Turkish Airlines via Gotogate.com on October 21st, 2021 and then re-booked to Business Class on November 2021. Passenger Name: Gaurav Agarwal Flight Details: SFO --> Nairobi via Istanbul Date: 22nd December 2021. Customer Feedback Number: TK-6844588 On the day of departure the flight was delayed by 4+ hours and at the Airport Turkish Airline staff was not able to find me an alternate flight. They assured me that I would get a 100% return on my flight including any additional charges like seat selection as well as all taxes. Since it was a change at the last moment where they have complete control of the ticket, they assured that this refund shall be taken care of by them independent of my booking agency. On being called up on their customer service later, they assured that they have refunded the entire amount to the agency within 3 weeks of the departure. Agency provided me with proof that Turkish Airlines has only partially refunded the ticket and have refused to refund the remaining amount.  I reached out to Turkish Airlines directly about their customer service and one of the executives clearly stated that an amount of $1327.83 USD is pending for refund and he promised that he has raised the request for the refund and the refund would be received in the next few working days. However, I haven't received any refund or communication on the timeline from Turkish Airlines since then. I look forward to getting this matter resolved ASAP. Thanks, - - Gaurav

Desired outcome: Refund in full

Read full review of GoToGate
Hide full review
ComplaintsBoard
M
4:56 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate Flight date changes

I can't express my frustration enough regarding Goto Gate, let me just start off by saying I will NEVER IN MY LIFE use goto gate again and I will make sure I spread the word. I have phoned 9 times since the 14 of September and NOT ONE person could help me to change my flight date AFTER I PAID £120 for a flexible ticket. Now I've been told that I will pay £110 plus admin fees for no show. I will make sure to escalate this matter all over social media, hello peter and everywhere I possibly can. I am a frequent flyer who travels abroad atleast 6 times a year and never have I experienced this horrible customer service.

Desired outcome: Refund

Read full review of GoToGate
View 0 more photos
Hide full review
ComplaintsBoard
M
11:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate Still Awaiting my Refund 6 Months Later!

My flight was cancelled in April 2022 & I am still awaiting my refund - UEBY64!

Through The Data Protection Act - request for personal data (Right to Access), I received my data file. The last entry was 1st April 2022 stating a "Refund allowed as per policy", with absolutely no follow on at all.

You get advised to look online at the status on the refund, but when you try you see no progress.

The amount owing is £1852.99 & I see this as fraud!

I WANT MY MONEY BACK ASAP!

Desired outcome: Refund!

Read full review of GoToGate
Hide full review
ComplaintsBoard
Y
9:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GoToGate confirmation email not received, but payment taken

I booked a ticket, and the payment was accepted and taken from my account, but I never received any confirmation email (and no, it's not in my spam folder). In order to check anything on the flight, you need the booking number or confirmation number, which was not provided.

Even contacting customer service on Gotogate requires the booking number, which was not provided. The phone number they have on their website does not work or has no one on the other line (been on hold for hours).

How can they deduct payment without a receipt and without any way to get in touch with them?

Desired outcome: A confirmation email!

Read full review of GoToGate
Hide full review
ComplaintsBoard
S
4:30 am EDT

GoToGate Flight service

Had an open ticket - order number LG2UN0 (price 524 dollars), waited for 2 hours (position 47 in queue) to get through the representative. Finally someone picked (Nishtha), asked her to book a flight from perth to melbourne. The price of the flight was 389 dollars (took a screenshot of the price as per real time availability) on gotogate website. While Nishtha asked me to pay 100 dollars more to book this fare. I already had a credit of 524 dollars, the price of new flight is 389 dollars, I did not get how come do i need to pay another 100 dollars to book a cheaper flight than my previous flight. I asked the fare price on which she was booking, she refused to tell me. I have all the recording of that call.

I asked her to refund the credits on my account and I will book the flight myself through website - refused again. Failed to provide any reasoning for all of this. Continuously asked her to help me in any way. Told her to book another flight for that day, which might be even more cheaper than this. Refused to even see the flights.

Asked her to transfer the call to some one who can help me in this regard. Refused completely. Asked her to arrange a call with the supervisor pr transfer him. Completely refused, after wasting one hour on phone. arguing continuously. she finally agreed to arrange a call back from the supervisor in next 2 hours. Waited for 4 hours - no call was received. Called the helpline again = started the whole process again. No one tried to help, no one provided with the exact information. The new person asked for the same flight 400 dollars more as a fare difference (which means price of flight is above 900 dollars) while I can see on gotogate website the price of flight as still 389 dollars.

He again stated he will call me back in 2 hours - no call received. Asked my partner to call them next morning. waited onphone for 2 hours to be in queeue only to listen we will call youy back in 2 hours on priority basis. While no one calls. I will go legal now regarding this, if there's no action.

Desired outcome: Refund my money now in my account. 524 dollars to be refunded to my account

Read full review of GoToGate
Hide full review
ComplaintsBoard
S
8:59 am EDT

GoToGate Airline ticket

I bought an airline ticket Salvador - Maputo Order number: LP03ZE on 07/05/2022 (e-Ticket number(s): [protected]/69 Book. no. UIWBVD Check-in Ref. 3ATIQD(DT), MRYLOE(G3), SMAKVS (LA) Name: Silvia Barbosa) and the company on 07/09/2022 cancelled the order due to suspicion of fraud and since then I have been waiting for the refund of the amount paid, I hope they adopt the same agility they had to cancel my ticket without even contacting me. Given the inertia of the agency in not performing the refund with agility. In August I was forced to open a complaint to my bank, because I was without the ticket and with the charge on my credit card bill. The bank has already closed the dispute and made the recovery so now return my money that is not to be used as petty cash ... So I request my refund and a date when it will be made,

Desired outcome: Refund date

Read full review of GoToGate
View 0 more photos
Hide full review
ComplaintsBoard
E
10:38 am EDT

GoToGate Fraudulent tickets

Bought tickets from LA to Bucharest and back. On paper, the ticket came with baggages and flexi option. Once we got to the airport, I found that the the tickets were basic with no baggage and no flexi. Mind you the tickets weren't the cheapest. But it was the fastest route.

But the worst was the return flight. I couldn't check in online for some reason and I ended up losing the flight. When we got to the airport check in, they had already booked the whole flight. We did arrive late due to some medical complications. Trying to get rebooked was an endless back and forth between Austrian Airlines and gotogate, in which both were telling us to solve it with the other party. The problem was that gotogate lied about the ticket being flexible and the included baggages. I paid extra for the tickets which they pocketed, without it getting to the airline. Do yourself a favor and book a ticket elsewhere. GOTOGATE makes travelling as a stressful experience as it can be. Never again!

Desired outcome: Reimbursement for the return tickets i had to buy again plus emotional and time compensation. My wife is already in a delicate medical condition and the stress took a toll on her.

Read full review of GoToGate
Hide full review
ComplaintsBoard
A
3:31 pm EDT

GoToGate Seat allocation

I paid £89.94 for allocated seats with both the outbound flight with RyanAir to Ibiza and my return flight with Jet2 to Manchester. when I received confirmation directly from each airline I had to pay a further £13 with ryanair as our seats weren’t together and jet2 advised gotogate had not reserved any seats at all I’d have to pay again or choose random seating.

It occurred on: 2022-08-23

This meant that I’ve spent hours on the phone to both gotogate and jet2 trying to resolve this issue. It’s been incredibly stressful and I had to pay ryanair further money to get allocated seats. After speaking with many jet2 representatives I was told to book random seating or pay and luckily after booking random seating we were allocated seats together by jet2. These seats are completely different than what gotogate advised I would have which prove they didn’t book the seats that I paid them for.

Booking Reference LRN3YA

Desired outcome: A refund of the allocated seats as I paid them for allocated seating and they did not arrange this. I paid them for a service they didn’t provide and I’m well within my rights for a refund.

Read full review of GoToGate
Hide full review
ComplaintsBoard
J
9:20 am EDT

GoToGate booking reference is not valid

It is my first time booking a flight with them. I made the booking today, 23 Aug 2022, for a flight in 23 Oct 2022. I was provided the booking number LPVZOG for MH807 Malaysia Airlines. I made the booking for my boyfriend. I tried the booking number they provided in the MAS website but the site says it cannot be found. I tried contacting gotogate but the chat says they are experiencing high volume of messages and immediately closes the chat. I am frustrated! I just want to make sure that I was not scammed of my money and my boyfriend gets to go back with no trouble. Please help.

Desired outcome: I want to get the correct booking reference for the flight I booked as soon as possible.

Read full review of GoToGate
View 0 more photos
Hide full review

GoToGate Reviews 0

Looks like GoToGate has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About GoToGate

Screenshot GoToGate
GoToGate is a leading online travel agency that offers a wide range of travel services to customers around the world. With a user-friendly website and a comprehensive selection of flights, hotels, and rental cars, GoToGate has become a popular choice for travelers looking to book their next trip.

One of the key features of GoToGate is its extensive network of airline partners. Customers can choose from a variety of airlines, including major carriers like American Airlines, Delta, and United, as well as budget airlines like Ryanair and EasyJet. This allows customers to find the best deals on flights to destinations all over the world.

In addition to flights, GoToGate also offers a wide range of hotel options. Customers can choose from a variety of accommodations, including luxury hotels, budget hotels, and everything in between. With options in popular destinations like Paris, New York, and Tokyo, customers can find the perfect hotel for their needs and budget.

GoToGate also offers rental cars, making it easy for customers to book their entire trip in one place. With options from major rental car companies like Hertz and Avis, customers can find the perfect car for their needs and budget.

Overall, GoToGate is a reliable and convenient option for travelers looking to book their next trip. With a wide range of travel services and a user-friendly website, customers can easily find the best deals on flights, hotels, and rental cars.
How to file a complaint about GoToGate?

Here is a comprehensive guide on how to file a complaint against GoToGate on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with GoToGate in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with GoToGate. Include key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against GoToGate on ComplaintsBoard.com.

Overview of GoToGate complaint handling

GoToGate reviews first appeared on Complaints Board on Oct 17, 2016. The latest review 2 year wait for a refund for cancellation of flights was posted on Jul 10, 2024. The latest complaint Fully Paid Flight Seat Selection were not performed. Full Refund Demanded was resolved on Jan 14, 2023. GoToGate has an average consumer rating of 1 stars from 546 reviews. GoToGate has resolved 10 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.0
136871 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. GoToGate Contacts

  2. GoToGate phone numbers
    +1 (646) 558-7089
    +1 (646) 558-7089
    Click up if you have successfully reached GoToGate by calling +1 (646) 558-7089 phone number 0 0 users reported that they have successfully reached GoToGate by calling +1 (646) 558-7089 phone number Click down if you have unsuccessfully reached GoToGate by calling +1 (646) 558-7089 phone number 1 1 users reported that they have UNsuccessfully reached GoToGate by calling +1 (646) 558-7089 phone number
    United States
    +44 203 794 7674
    +44 203 794 7674
    Click up if you have successfully reached GoToGate by calling +44 203 794 7674 phone number 133 133 users reported that they have successfully reached GoToGate by calling +44 203 794 7674 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 203 794 7674 phone number 164 164 users reported that they have UNsuccessfully reached GoToGate by calling +44 203 794 7674 phone number
    United Kingdom
    +61 281 887 187
    +61 281 887 187
    Click up if you have successfully reached GoToGate by calling +61 281 887 187 phone number 44 44 users reported that they have successfully reached GoToGate by calling +61 281 887 187 phone number Click down if you have unsuccessfully reached GoToGate by calling +61 281 887 187 phone number 56 56 users reported that they have UNsuccessfully reached GoToGate by calling +61 281 887 187 phone number
    Australia
    +64 397 46 868
    +64 397 46 868
    Click up if you have successfully reached GoToGate by calling +64 397 46 868 phone number 20 20 users reported that they have successfully reached GoToGate by calling +64 397 46 868 phone number Click down if you have unsuccessfully reached GoToGate by calling +64 397 46 868 phone number 17 17 users reported that they have UNsuccessfully reached GoToGate by calling +64 397 46 868 phone number
    8%
    Confidence score
    New Zealand
    +43 26 822 059 397
    +43 26 822 059 397
    Click up if you have successfully reached GoToGate by calling +43 26 822 059 397 phone number 9 9 users reported that they have successfully reached GoToGate by calling +43 26 822 059 397 phone number Click down if you have unsuccessfully reached GoToGate by calling +43 26 822 059 397 phone number 10 10 users reported that they have UNsuccessfully reached GoToGate by calling +43 26 822 059 397 phone number
    Austria
    +32 28 953 972
    +32 28 953 972
    Click up if you have successfully reached GoToGate by calling +32 28 953 972 phone number 2 2 users reported that they have successfully reached GoToGate by calling +32 28 953 972 phone number Click down if you have unsuccessfully reached GoToGate by calling +32 28 953 972 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +32 28 953 972 phone number
    Belgium
    +1 (647) 484-0871
    +1 (647) 484-0871
    Click up if you have successfully reached GoToGate by calling +1 (647) 484-0871 phone number 0 0 users reported that they have successfully reached GoToGate by calling +1 (647) 484-0871 phone number Click down if you have unsuccessfully reached GoToGate by calling +1 (647) 484-0871 phone number 0 0 users reported that they have UNsuccessfully reached GoToGate by calling +1 (647) 484-0871 phone number
    Canada
    +86 400 120 1638
    +86 400 120 1638
    Click up if you have successfully reached GoToGate by calling +86 400 120 1638 phone number 3 3 users reported that they have successfully reached GoToGate by calling +86 400 120 1638 phone number Click down if you have unsuccessfully reached GoToGate by calling +86 400 120 1638 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +86 400 120 1638 phone number
    China
    +420 296 180 467
    +420 296 180 467
    Click up if you have successfully reached GoToGate by calling +420 296 180 467 phone number 4 4 users reported that they have successfully reached GoToGate by calling +420 296 180 467 phone number Click down if you have unsuccessfully reached GoToGate by calling +420 296 180 467 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +420 296 180 467 phone number
    Czech Republic
    +45 70 807 312
    +45 70 807 312
    Click up if you have successfully reached GoToGate by calling +45 70 807 312 phone number 2 2 users reported that they have successfully reached GoToGate by calling +45 70 807 312 phone number Click down if you have unsuccessfully reached GoToGate by calling +45 70 807 312 phone number 8 8 users reported that they have UNsuccessfully reached GoToGate by calling +45 70 807 312 phone number
    Denmark
    +33 359 814 399
    +33 359 814 399
    Click up if you have successfully reached GoToGate by calling +33 359 814 399 phone number 4 4 users reported that they have successfully reached GoToGate by calling +33 359 814 399 phone number Click down if you have unsuccessfully reached GoToGate by calling +33 359 814 399 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +33 359 814 399 phone number
    France
    +91 800 100 9609
    +91 800 100 9609
    Click up if you have successfully reached GoToGate by calling +91 800 100 9609 phone number 23 23 users reported that they have successfully reached GoToGate by calling +91 800 100 9609 phone number Click down if you have unsuccessfully reached GoToGate by calling +91 800 100 9609 phone number 35 35 users reported that they have UNsuccessfully reached GoToGate by calling +91 800 100 9609 phone number
    India
    +353 15 268 328
    +353 15 268 328
    Click up if you have successfully reached GoToGate by calling +353 15 268 328 phone number 8 8 users reported that they have successfully reached GoToGate by calling +353 15 268 328 phone number Click down if you have unsuccessfully reached GoToGate by calling +353 15 268 328 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +353 15 268 328 phone number
    14%
    Confidence score
    Ireland
    +39 230 578 287
    +39 230 578 287
    Click up if you have successfully reached GoToGate by calling +39 230 578 287 phone number 3 3 users reported that they have successfully reached GoToGate by calling +39 230 578 287 phone number Click down if you have unsuccessfully reached GoToGate by calling +39 230 578 287 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +39 230 578 287 phone number
    Italy
    +81 345 107 594
    +81 345 107 594
    Click up if you have successfully reached GoToGate by calling +81 345 107 594 phone number 9 9 users reported that they have successfully reached GoToGate by calling +81 345 107 594 phone number Click down if you have unsuccessfully reached GoToGate by calling +81 345 107 594 phone number 11 11 users reported that they have UNsuccessfully reached GoToGate by calling +81 345 107 594 phone number
    Japan
    +60 392 121 602
    +60 392 121 602
    Click up if you have successfully reached GoToGate by calling +60 392 121 602 phone number 9 9 users reported that they have successfully reached GoToGate by calling +60 392 121 602 phone number Click down if you have unsuccessfully reached GoToGate by calling +60 392 121 602 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +60 392 121 602 phone number
    20%
    Confidence score
    Malaysia
    +52 554 164 2233
    +52 554 164 2233
    Click up if you have successfully reached GoToGate by calling +52 554 164 2233 phone number 4 4 users reported that they have successfully reached GoToGate by calling +52 554 164 2233 phone number Click down if you have unsuccessfully reached GoToGate by calling +52 554 164 2233 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +52 554 164 2233 phone number
    33%
    Confidence score
    Mexico
    +31 207 989 105
    +31 207 989 105
    Click up if you have successfully reached GoToGate by calling +31 207 989 105 phone number 6 6 users reported that they have successfully reached GoToGate by calling +31 207 989 105 phone number Click down if you have unsuccessfully reached GoToGate by calling +31 207 989 105 phone number 5 5 users reported that they have UNsuccessfully reached GoToGate by calling +31 207 989 105 phone number
    9%
    Confidence score
    Netherlands
    +47 81 552 988
    +47 81 552 988
    Click up if you have successfully reached GoToGate by calling +47 81 552 988 phone number 4 4 users reported that they have successfully reached GoToGate by calling +47 81 552 988 phone number Click down if you have unsuccessfully reached GoToGate by calling +47 81 552 988 phone number 3 3 users reported that they have UNsuccessfully reached GoToGate by calling +47 81 552 988 phone number
    14%
    Confidence score
    Norway
    +63 22 313 126
    +63 22 313 126
    Click up if you have successfully reached GoToGate by calling +63 22 313 126 phone number 21 21 users reported that they have successfully reached GoToGate by calling +63 22 313 126 phone number Click down if you have unsuccessfully reached GoToGate by calling +63 22 313 126 phone number 22 22 users reported that they have UNsuccessfully reached GoToGate by calling +63 22 313 126 phone number
    Philippines
    +48 123 987 792
    +48 123 987 792
    Click up if you have successfully reached GoToGate by calling +48 123 987 792 phone number 3 3 users reported that they have successfully reached GoToGate by calling +48 123 987 792 phone number Click down if you have unsuccessfully reached GoToGate by calling +48 123 987 792 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +48 123 987 792 phone number
    20%
    Confidence score
    Poland
    +65 31 572 707
    +65 31 572 707
    Click up if you have successfully reached GoToGate by calling +65 31 572 707 phone number 8 8 users reported that they have successfully reached GoToGate by calling +65 31 572 707 phone number Click down if you have unsuccessfully reached GoToGate by calling +65 31 572 707 phone number 4 4 users reported that they have UNsuccessfully reached GoToGate by calling +65 31 572 707 phone number
    33%
    Confidence score
    Singapore
    +27 318 197 058
    +27 318 197 058
    Click up if you have successfully reached GoToGate by calling +27 318 197 058 phone number 6 6 users reported that they have successfully reached GoToGate by calling +27 318 197 058 phone number Click down if you have unsuccessfully reached GoToGate by calling +27 318 197 058 phone number 25 25 users reported that they have UNsuccessfully reached GoToGate by calling +27 318 197 058 phone number
    South Africa
    +82 707 488 3572
    +82 707 488 3572
    Click up if you have successfully reached GoToGate by calling +82 707 488 3572 phone number 7 7 users reported that they have successfully reached GoToGate by calling +82 707 488 3572 phone number Click down if you have unsuccessfully reached GoToGate by calling +82 707 488 3572 phone number 9 9 users reported that they have UNsuccessfully reached GoToGate by calling +82 707 488 3572 phone number
    South Korea
    +34 935 452 890
    +34 935 452 890
    Click up if you have successfully reached GoToGate by calling +34 935 452 890 phone number 3 3 users reported that they have successfully reached GoToGate by calling +34 935 452 890 phone number Click down if you have unsuccessfully reached GoToGate by calling +34 935 452 890 phone number 2 2 users reported that they have UNsuccessfully reached GoToGate by calling +34 935 452 890 phone number
    20%
    Confidence score
    Spain
    +41 315 449 887
    +41 315 449 887
    Click up if you have successfully reached GoToGate by calling +41 315 449 887 phone number 4 4 users reported that they have successfully reached GoToGate by calling +41 315 449 887 phone number Click down if you have unsuccessfully reached GoToGate by calling +41 315 449 887 phone number 9 9 users reported that they have UNsuccessfully reached GoToGate by calling +41 315 449 887 phone number
    Switzerland
    +886 801 127 693
    +886 801 127 693
    Click up if you have successfully reached GoToGate by calling +886 801 127 693 phone number 3 3 users reported that they have successfully reached GoToGate by calling +886 801 127 693 phone number Click down if you have unsuccessfully reached GoToGate by calling +886 801 127 693 phone number 7 7 users reported that they have UNsuccessfully reached GoToGate by calling +886 801 127 693 phone number
    Taiwan
    +90 312 900 1732
    +90 312 900 1732
    Click up if you have successfully reached GoToGate by calling +90 312 900 1732 phone number 2 2 users reported that they have successfully reached GoToGate by calling +90 312 900 1732 phone number Click down if you have unsuccessfully reached GoToGate by calling +90 312 900 1732 phone number 6 6 users reported that they have UNsuccessfully reached GoToGate by calling +90 312 900 1732 phone number
    Turkey
    +44 203 365 0130
    +44 203 365 0130
    Click up if you have successfully reached GoToGate by calling +44 203 365 0130 phone number 39 39 users reported that they have successfully reached GoToGate by calling +44 203 365 0130 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 203 365 0130 phone number 13 13 users reported that they have UNsuccessfully reached GoToGate by calling +44 203 365 0130 phone number
    50%
    Confidence score
    Israel, Saudi Arabia, UAE
    +44 207 943 2838
    +44 207 943 2838
    Click up if you have successfully reached GoToGate by calling +44 207 943 2838 phone number 6 6 users reported that they have successfully reached GoToGate by calling +44 207 943 2838 phone number Click down if you have unsuccessfully reached GoToGate by calling +44 207 943 2838 phone number 3 3 users reported that they have UNsuccessfully reached GoToGate by calling +44 207 943 2838 phone number
    33%
    Confidence score
    Bulgaria, Slovakia, Ukraine
    +852 30 081 583
    +852 30 081 583
    Click up if you have successfully reached GoToGate by calling +852 30 081 583 phone number 6 6 users reported that they have successfully reached GoToGate by calling +852 30 081 583 phone number Click down if you have unsuccessfully reached GoToGate by calling +852 30 081 583 phone number 11 11 users reported that they have UNsuccessfully reached GoToGate by calling +852 30 081 583 phone number
    Hong Kong, Indonesia, Thailand, Vietnam
    More phone numbers
  3. GoToGate emails
  4. GoToGate address
    Miami, Florida, 33131, United States
  5. GoToGate social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 12, 2024
  7. View all GoToGate contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.