Menu
For Business Write a review File a complaint
Great Wolf Lodge

Great Wolf Lodge review: Hurricane

J
Author of the review
9:02 pm EDT
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is jennifer and i'm currently stuck in florida because of a hurricane! We had book the williamsburg great wolf but because of this hurricane the trip had to be delayed by a day or I would be driving with my family with the hurricane. We are currently at disney who has arranged for us to stay in our room during this stressfull time as it is not safe to drive! Staff here do not want my family in a more dangerouse situation as we are from canada! (funny money has not come up once at this disney hotel! But my safety has! My husband and the staff here have spent a few hours trying to figure out a way to drive around the hurricane so we could arrive at your hotel on time! This was not an option unfortunately. I did call to just back my reservation by one day as driving in a hurricane is unsafe! All I wanted was a little help and I got hey we can help you for an extra 1000! I understand staying on a saturday would cost more but I do feel like this situation is a little extra ordinary. We have stayed at many different great wolf lodges and a little help during this stressful time would have been apricated. I would have taken any room and even explained that I would understand if the hotel was sold out that you could not help but it was all about money! You could only help me out if I paid you another 1000! Again hotel disney money not a concern or priority! Option drive throw hurricane or pay you a thousand. That's really what I needed to worry about during this already stressful time! Then I was supposed to be thankful that the supervisor afrian was only charging me 50 to cancel so I would not have to drive throw a hurricane! Again would totally understand if the whole hotel was booked up and you did not have room but its not all booked up you just needed another 1000 to help! Who cares about my families safety! Wait one hotel did interesting! Thank god disney was able to help! My kids are disappointed and i'm angry, disappointed, never coming to any great wolf lodge again! As it has been made very clear that safety is not a priority! That really in a time of need you will help but really for a price and that price was 1000!

Desired outcome: I want my great wolf trip at WILLIASMBURG! My email address is [protected]@hotmail.

Aug 29, 2023 11:50 pm EDT
Great Wolf Lodge customer support contacts
Phone numbers
Address

525 Junction Road, Suite 6000 South, Madison, WI, 53717, US

File a complaint Write a review
Hi, we're really sorry to hear this. Can you send us an email to guestrelations@greatwolf.com with your contact information, so that we can further look into this for you?
Update by jn6
Aug 30, 2023 6:46 am EDT

I have sent you my email address as we have no phones. We are currently safe.

Update by jn6
Aug 30, 2023 6:47 am EDT

I have sent an email address to you as we do not have any phones! We are currently safe!

Update by jn6
Aug 30, 2023 10:11 pm EDT

I have sent an email and have not heard a response yet. We are still safe a praying for both North Carolina and South Carolina as we know it is headed that way! The path we were supposed to be on to get to the hotel.

Update by jn6
Aug 30, 2023 10:14 pm EDT

I have sent my email waiting on response. Safe and sound tonight and praying for the people in south and north Carolina! Hope everyone stays safe during this time. Waiting for email response from anyone at Great Wolf. Stay safe everyone and praying for anyone going through this at this time it is scary.

Update by jn6
Aug 31, 2023 10:02 pm EDT

Still waiting on a response.

Update by jn6
Sep 01, 2023 6:42 am EDT

Still waiting on response. Heading home now to Canada!

Update by jn6
Sep 02, 2023 8:08 am EDT

still waiting

Update by jn6
Sep 02, 2023 8:08 am EDT

Still waiting on a response

0 comments
Add a comment

More Great Wolf Lodge reviews & complaints

Great Wolf Lodge - Unauthorized credit charges 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Great Wolf Lodge - Guest service and water park availability
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Great Wolf Lodge - patio of my stay
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Great Wolf Lodge - Room hold not refunded back
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Great Wolf Lodge - Customer Service
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. Great Wolf Lodge Contacts

  2. Great Wolf Lodge phone numbers
    +1 (608) 662-4700
    +1 (608) 662-4700
    Click up if you have successfully reached Great Wolf Lodge by calling +1 (608) 662-4700 phone number 0 0 users reported that they have successfully reached Great Wolf Lodge by calling +1 (608) 662-4700 phone number Click down if you have unsuccessfully reached Great Wolf Lodge by calling +1 (608) 662-4700 phone number 0 0 users reported that they have UNsuccessfully reached Great Wolf Lodge by calling +1 (608) 662-4700 phone number
  3. Great Wolf Lodge emails
  4. Great Wolf Lodge address
    525 Junction Road, Suite 6000 South, Madison, Wisconsin, 53717, United States
  5. Great Wolf Lodge social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 21, 2024
Great Wolf Lodge Category
Great Wolf Lodge is ranked 46 among 518 companies in the Travel and Vacations category