Great Wolf Lodge review: Reservation #38039447 Kyle Southern-wood

Prior to our stay we reached out to great wolf lodge chat to see if snow land was happening during our stay. We assured that it was but when we got there with our three kids no decorations were up and it wasn’t snow land. I spoke to the manager Jared and he was kind enough to discount us the “all in one package” for the inconvenience but needed to speak to the other manager Leanne to see if he could do anything further. Once talking to Leanne she agreed to help with the reservation and misunderstanding if I could prove the chat representative said that the Christmas event was taking place. After printing out the conversations I was able to prove that I was told the Christmas event was happening during my stay but when showing Leanne she said “they just have missed this question and was answering another question”. After waiting over an hour for her to decide what she would want to do she agreed to take off the three meal plan for the day sense we didn’t use it. So Jared took off $250 for the all in one deal and Leanne took off $170 for the day meal plan that we didn’t use. Now that I’m home my total stay has been posted and I was not discounted for either one. When I called and spoke to Jared he said that the discount he gave me for $250 was removed from the system by another manager. (Which would be Leanne) I was also not refunded for the meal plan for the day. I just don’t understand why it’s such a huge deal to take responsibility for one of the great wolf lodge representatives making a mistake and take care of a repetitive guest and the family. This has been a huge headache. I was told if I could prove what was said I could potentially be comped For my stay sense the event that I was told was going on wasn’t. But when providing proof I was given several reason why it wasn’t accurate and argued with for over an hour.