Greyhound Lines
Reviews and Complaints

My fiancé is on bus number 86543. A passeneger lost his cell phone (prabably during travels) and the driver refused to leave until the phone was found. This is the final straw in a series of events that with ultimately leaving Joshua barely making it home in time for Christmas. Now, I'm not the cardholder on this account; his mama is. Josh was supposed to arrive home to see his family at 7:10 this morning...it's almost 9 and he's still in Colorado. I see that a bad review would get lost amongst the others, please rectify this situation with a full refund.
Busses break down; that is acceptable. What is not acceptable is a driver acting inappropriately towards passengers.
Joshua was supposed to leave Colorado last night and be with his family by now. The way your driver behaved was absolutely disgraceful.

A full refund should be produced on the cardholder's account due to, not only the inconvenience, but also because the driver was completely out of line.

I hadn't ridden Greyhound in decades. I can happily report the comfort on the bus still is quite good--quiet and smooth engine performance, gentle ride, tinted windows, wi-fi and plug-ins, seats adequately wide and so on.

But the personnel are another matter. I rode from south Texas to eastern Kansas, a 24-hour ride. At virtually every stop, the Greyhound people I encountered were either discourteous or incompetent or both. Blatant rudeness sometimes, casual unconcern the rest of the time. It was as if caring for customers was the absolutely last thing on their minds. Tickets were misprinted. My bag was almost left off the bus (till I intervened). Customers were yelled at as if we were Army draftees. We were suffered rather than looked after.

Two male passengers at two locations volunteered to me that they, too, hadn't ridden Greyhound in decades and never would again. Too bad. That might be the case for me, too. We'll see.

It clearly is a company culture problem. What is strange is that the worst examples occurred in Dallas, where the company is headquartered. That doesn't bode well for cleaning up this mess. Good luck, though.

First time getting on the greyhound to Rochester NY I took my mom and my small dog with me to spend time with our family for Father's Day. I have panic disorder so I take my dog with me if I go somewhere far. I called greyhound and asked them what are your pet policy for people with emotional disability . No certificate needed you don't need a cage and must carry the dog and no one should question u why u have the dog. When I gave me ticket to the driver I asked since it's my first time do we get assigned seat? He said * as long as you don't sit next to me* it wasn't funny so when he saw my face he started to laugh about it. Me my mom and my dog got on the bus ignoring his non funny joke. We stopped 4 different places and every time he made the stop I went out to walk my dog and give her water. Right when we were about to leave on the fourth stop the driver came to our seat and questioned me * what is that? I said it's a service dog. He said really? You sure? I was embarrassed how he questioned me in front of all the passengers. I was very upset and told him DO YOU WANT to see my medications? I was told I can carry my dog and I asked about the policy of service dog already. The driver stared and me and went back to his seat. I was totally uncomfortable and couldn't believe why he question me now after 4 hours of the ride with all the stops I took the dog out? And why he Couldn't take me aside and ask me without everyone looking at me. While he drove I called greyhound and wanted them to know what happened to me and while I was on the phone the gentleman in back of me went to the driver and said That Asian girl is making a complaint about the driver because he's black and I'm being racist. I ignored what he said and started to talk to the rep in the complaint department while I was talking to her the gentlemen instigated the other passengers that I'm a racist [censor] we all black that's why she's like that people like me give bad taste to black people im messed up and so on with all the negative comments about me. This lady got up on her seat and started to scream at me and started to verbally attacking me.my mom was scared something will happen to me. I told her how is it racist when someone feels uncomfortable and wants to make a complaint? I never said a word about black people. I screamed at her back You are being racist to me attacking me because I'm Asian! I told her I have the right to complain about what happened to me this is free country. I was being attacked from the guy in back of me and the other lady through out the ride. While the guy kept saying all these horrible things to me I smelled alcohol and I asked my mom she said he smelled alcohol ever since we left the stop before. We were very scared for our life they wouldn't stop harrassing us. I thought it will end and all of sudden the driver said on the mic * excuse me if you want to make a complaint my name is KEVIN AND HE SPELLED HIS LAST NAME on the mic. He again said everyone don't worry she is getting off the next stop to rochester. I was totally shocked thinking I was safe in this bus with a professional driver this was totally out of line. Driver didn't stop the other passengers harassing me and now he's instigating adding more problems. I was having a severe panic attack wanted to get off couldn't stop shaking had to double my meds.I called my boyfriend please call greyhound because I can't right now and please call 911. As soon as I got off I was trying to get my bag when the same lady ran to me and tried to attack me. Thank god three security guards saw that and pulled her away. The lady Mariah that works for the trail way in rochester saw the whole thing. The guy who kept harassing me from the back seat came out from the bus standing in the steps screaming at me threatening me he will kill me. I was bullied, harassed and threatened in the bus and outside the bus. The driver Kevin pulled me aside and tried to talk to me and for the first time trying to be nice to me. Im sorry but HE DID NOT DO HIS JOB correctly he should've handled the situation differently instead of telling everyone that don't worry That lady getting off the next stop and go complain to greyhound my name is Kevin R ***N . I told him you were not being professional you seen my dog the whole time you instigated and caused all the problems. I was scared for my life and my mom this was a horrible bus ride and to think I was gonna be safe with the driver?you let other passengers bully me and harass me? All of you were bullying me because I was Asian. No I will not let this go! That guy who sat back who couldn't stop harrassing me had alcohol breath! This was a nightmare I paid to take my mom for Father's Day to spend time in rochester with her family and this is what happened to us. The worst part was the driver still let those passengers stay on the bus and drove off with new passengers that got on. How can you be safe in the bus with those passengers that attacked me and my mom because we were Asians, ? And one of the guy had alcohol breath!? I will not stop until I get justice. I am still shocked and emotionally distressed about what happened. I am still waiting for someone to call me from greyhound . I hope they have recording of that lady screaming at me while I try to talk to greyhound complaint department. NO ONE SHOULD DISCRIMINATE AND BE TREATED THIS WAY.

Update from June 18 2017 when me and my mother was discriminated, harassed and threatened in the bus.I was told by Darryl, Eric and Myron from Greyhound they would give me some kinda of Refund if I don't file a claim. As soon as I emailed them back I'm not going to file and I just want to get compensated of the horrible experience we had. I never got a response from them. I left so many messages on their phone and emails and still being ignored. I finally got even speak to Eric and Darryl on the phone and they gave me their word they will give me a refund but still nothing in the mail and when I tried calling back none of them called me back. What kind of mistreatment is this?! Just absolutely disgusted by this company. First time and last time with this company.I will make sure everyone knows what kind of people they are and how UNSAFE IT IS IN THE BUS. No wonder they have the worst customer reviews **ps I WANT TO THANK THE LOVELY EMPLOYEE WHO WITNESS THIS FOR HER THOUGHTFUL LETTER TO ME IT TOOK ALOT OF COURAGE TO WRITE TO ME I WILL PERSONALLY THANK HER.

On approximately 11-21-2017 I was cursed out by the night shift manager at the Louisville Kentucky Greyhound and subsequently had the cops called on me. This all started due to the fact that my continuing bus had no heat and the driver from Indianapolis delayed her trip to Louisville. She eventually conceded and her along with us took the 2 hour jaunt in a freezing bus in absolute attempts to make our connections. Once arriving in Louisville, there were no resolutions to the problem. After approx. one hour that manager in Louisville attempted to fill seats on buses that were headed on to Nashville which was part of my journey. At this point and time we were told to get our carry-on's of the non heated bus and that we would have to leave our other baggage. I along with the few others who chose this option, voiced our disdain and refusal to leave our luggage during this peak traveling. The manager became irate and begin cursing out myself and several others. I was called a [censor] among other things. I inquired as to her superior and she bragged that it was her brother and continued to curse and threaten me. After i began to retaliate with words of my own she called the police. They arrived and informed me that they were assessing fines to this location due to the number of calls by her in effort to remove paying customers from the building and prevent further travels. The security guard even informed me of the numerous complaints against this woman to no avail. Those police officers also said that corporate was aware of all problems and have failed to act. this incident should be available on CCTV at the station. At this time i am seeking a courtesy return ticket to Grand Rapids MI from Tallahassee, FL on DEC. 3rd 2017 However, with or without that gratuity i will be going to the media. Not to mention the driver to Nashville was lost for over an hour. Also the Grand Rapids location refused to take a check from a local veteran's agency who was paying for this emergency trip for me. Your customer service failures are beyond Reproach. I will use my affiliations and all initiative to put a halt to these shameful tactics. which includes the Federal Transportation Administration.

Avon Morris, Jr.
Veteran U.S. Army
[protected]
[protected]@live.com

Passenger Patricia Reid boarded in Detroit Mi, November 21, 2017 at 12noon. The bus stopped in Toledo Ohio. While there she was allowed to get off the bus to go to the bathroom. Upon returning the bus operator refused to let her back on, and told her that the bus was sold out. He refused her to get her the luggage with medication and other personal items. So she was left stranded in Toledo, and told that she must buy another ticket to get to Cleveland. A family member in Cleveland came to get her. Now once they got back to Cleveland her bags are now missing. If anything, GREYHOUND needs to give her a refund, and find her bags.

I bought tickets and we missed the bus. Customer Service did not advise us to just use them for the next bus so I bought 4 additional tickets as I knew I could submit for my refund. At the CS desk they claimed the system would only allow $40 refund instead of $80 so I had to mail it in. Greyhound requires 6-8wks to process refunds. I started Aug1st still nothing all they can do is keep escalating the claim, I filed a complaint with BBB they agreed to issue my refund and still nothing... I will never use them again nor will my college age kids. Megabus gives you back your money within 7-10 business days and they buses are cheaper. The corporate office behind Greyhound is horrible and they outsource the calls to India.

I booked a trip to New York City back in August due to a family emergency I was not able to attend the trip I requested for a refund it is now the end of November and I am still fighting for my refund. God forbid anyone has to deal with they're refunding departments. Outsourcing is not working in Greyhound favour, because the people in the Philippines are very rude they have hung up the phone on me several times you cannot find that person you've been speaking to for an hour after they hang up on you, its a mess and I will forever boycott Greyhound worst company ever I hope it goes bankrupt.

I come from Albion y'all was 30mins late get to Kalamazoo y'all 45mins late now in Chicago 1hour and 50mins late not cool my address is in Memphis and my number is [protected] you can call me and tell me why y'all take people's money and y'all never on time and the driver was threaten to put me off for telling a lady not to be negative to people who are already late

My name is Samuel Shaw, I purchased a round trip ticket from Las Vegas, NV. to Orlando, Fl. and back to Las Vegas on Nov. 14th 2017. I was at the bus 1 hour before its schedule leaving time of 1:30 am, all went well on the ride to Orlando with the exception that our bus blew a radiator out just 1 hour outside Atlanta. On Nov. 14th, 2017 I got on the bus to return to Las Vegas via schedule 1154 to Atlanta, we arrived in Atlanta about 55 minutes late @ 10:00 pm, just in time for me to make my connection to Dallas on schedule 1547, it was scheduled to arrive in Dallas on Nov. 15th @ 5:00 pm but we arrived @ 6:17 pm, the bus was scheduled to leave Dallas to Amarillo @ 6:15 pm schedule #7308, but the bus had left @ 6:15 pm it scheduled leave time, we missed our connection by 2 MINUTES, we even called ahead to let them know we would be maybe 5-10 minutes late to PLEASE HOLD THE 3 BUSES scheduled to leave at 6:15 pm to different destinations, but they did not hold them, that left a total number of 33 passengers to get new tickets and new leaving times because they couldn't hold 3 BUSES for 5 minutes to let these passengers make their scheduled bus times. Instead the supervisor on duty gave everyone a PRIORITY SEATING PASS, so the normal priority seating passengers are now behind 33 very upset passengers, families were seated up to 5 rows of seats apart for this cleaver decision. It was at Dallas where the supervisor on duty took my checked luggage and move it outside because I am not able to move that luggage due to my Disability. We waited for 6 1/2 hours for our new bus connections. She came back and told me that she had put my luggage with the others heading for their final destination of Las Vegas, NV. Well due to my disability I was the 1st in line and taken to the bus in Dallas, as we walked by the luggage area, I did NOT see my bag there, so all I could assume was that it was on the bus already, I made the attempt to stop and look for my luggage but was told that my bag was "indeed put on the bus and to MOVE ALONG". How they knew that was my baggage was beyond me as they never asked my name, nor did they know my name. It made no sense to me so I got on the bus, and after everyone was on the bus I made the attempt to get off and look to see if my bag was on the bus. I was caught by the driver who told me that I had no business opening the door to look for my luggage. I apologized and with that I went to my seat and fell asleep. When we arrived in El Paso my bag WAS NOT ON THE BUS. I got a hold of Baggage Claim member Adrian, and he helped me get started on finding my luggage. I called Bag Services @ [protected] and we started the game of "FIND MY LUGGAGE". We left El Paso @ 2:15 pm, 1 1/2 hours late. We changed buses because our bus had blown a o-ring on the right front tire, the bus had squealed to a stop on several occasions before getting to the station in El Paso. The wheel was extremely HOT and was SQUEALING @ each stop light/sign. So as we left to head onto Phoenix, but once onto the freeway headed west we came to a stop on the freeway as there had been a bad accident that had closed 2 of the 3 lanes of traffic, it took us 1 hour 45 minutes to get by the accident. I started calling your Bag Services people about every 2 1/2 hours trying to get information. The bag went missing @ the Dallas, TX. bus station and they called the supervisor who remembered me because of my curiosity of her back ground to get her job, cause she was very much like a DRILL SGT. She didn't fool around, nor did she take any rough talk from some upset passengers. She was very unforgiving and rude, all that mattered was that her bus station buses got out on time period. So from the time I found out about my missing luggage until I arrived in Las Vegas, Greyhound was very matter-the-fact, rude and I felt that they really didn't give a [censor] about me or my baggage. I arrived in LV @ 6:30 am on the 17th of Nov. NO BAG had been found. I had a total of 14 calls to BAGGAGE SERVICES. I got 1 call from Greyhound when they found my bag on Monday Evening @ 7pm. I kindly asked them to bring my bag to me at my home at their expense and was told they don't do that, it is their policy to get the bag to the final destination only. It is up to the passenger to get their bag after that point, even though I was there at the time my luggage was suppose to be there, they make no attempt to correct their mistake. GREYHOUND is cheap, the buses don't work or break down so often I have never made a scheduled time at my final destination. They do not have the same rules for everyone, meaning the drivers dictate what the what, one driver would not allow the passengers to use their cell phones even though they supply wifi, his name is Terry Mitchell he drives the LV to Phoenix route or Phoenix to LV. The bathrooms are a HEALTH HAZARD as parents with dirty diapers have no where to throw the diaper away so they leave them in the bathroom. More than once on this trip someone got sick in the bathroom and left their throw up right where they left it. There is no leg room, and the handicapped seats are so small that it is hard to sit in them, and the drivers demand you use ONE seat as that is all you paid for, but if the second seat isn't being used why can't the passengers stretch out and make themselves comfortable. I have travelled to ORLANDO on 2 occasions from LV and on each occasion we have waited from 2 to 7 1/2 hours to get on another bus to take us on our journey. That is right GREYHOUND is 100% a FAILURE at this point as far as the buses making it to my destination. ALL I CAN SAY is NO WAY TO GREYHOUND!

I booked a roundtrip seat for my husband, paying extra for the fare that is supposed to provide priority boarding and seating. We traveled Cortland NY to NYC, Nov. 14-16. He needed the extra legroom because of knee surgery. When the bus arrived, it was a Trailways, not the nice new bus shown on the website, and there was no priority seating. Same thing on the return trip. I paid $11 extra on the 14th, and about $20 extra on the 16th. When I called "Customer Service", after waiting nearly half an hour, I was offered $10. Is this a scam?

I look forward to receipt of $31 to settle this.

My son was supposed to leave L.A Greyhound at 8 pm And arrive in Tulare CA by midnight but the original bus broke down so he didn't start leaving until 10 pm. While going through the grapevine my son text me and said the bus had stopped. The bus over heated so he had to wait longer in the mountains top of all this he tells me the bus is Filthy, Dirty, gross. Candy gum on seats in the window the lights are dirty even has mildew! 😠Really old greyhound busses need to be at the cemetery. All bus drivers should clean there busses.

I have called greyhound already to make a formal complaint about my travels from Hayward, CA to Santa Ana. Ticket # [protected]. Scheduled to leave on October 29, 2017 at 9:15 a.m. I got the bus from Hayward. It successfully stopped in Oakland and they headed to Avenal. When we got to Santa Ana. I am almost 100% sure that I heard the driver say that we have forty minutes to break. After spending less than 10 minutes massaging my feet. I walked to the rest and used it which took less than ten minutes. After leaving the restroom I figured we had some more time. By the way the rest stop was packed with patrons - meaning that there was two buses. I heard some kind of announcement over the intercom, but it was very unclear because it was very noisy inside. After walking over to the subway food hub. I spent less than five minutes there - I did not order food because I thought there was not enough time. As I approached the front door at the Avenal gas station. It looked empty. The driver drove off and left me at Avenal. Then I found out there was another passenger that got left too. We were inconvenienced for three hours and had to wait for another bus going to the LA area - which was already delayed. I think that the driver should not have drove off and left me. Did none of the other passengers on that same bus tell the driver that some people were not on there. I would like a whole refund of my ticket purchase from Hayward to Santa Ana. My name is Radiah Fort. I can be contacted at [protected]. My email address is: radiah.simone.[protected]@gmail.com

Traveling with Greyhound has been one of the most unpleasant experiences I ever had.

Recently, I made a trip from Chicago to Columbus. The bus was dirty and seats in poor condition. It was supposed to have Wi-Fi on board, which failed much of the way.

The staff's attention is very impolite and rude. Particularly with those people who, like me, are foreigners. An act of reprehensible discrimination.

On the trip back to Chicago, the bus was delayed about one and a half hour. On the programmed scale in Indianapolis, we arrived at a dirty station, badly lit, full of homeless people and without the appropriate security personnel. My girlfriend's purse was stolen in the station, the Greyhound staff showed no empathy with this situation and did nothing. We had to call the police and obviously we lost the truck to Chicago. The person in the box office wanted to sell us new tickets for the next bus to Chicago, but at the request of the Police officer, they changed us the expired tickets paying an extra 20 dollars fee per person.

On this second trip, the bus broke down near from Lafayette, Indiana. The drivers took us out of the bus and we had to wait for another one in a fast food restaurant a quarter kilometer away from the road for almost 3 hours! I was about to miss my flight back to Mexico and not even an apology was offered by the company.

On Sunday 11/5/17 I was due to travel on the 4:05pm Bus, Schedule 2424 from Silver Spring Maryland to New York City. When I arrived at the Bus Station I was told that they did not have a bus driver for the 4:05pm bus therefore that schedule was canceled and there would not be another bus available for another 2-3 hours. I think this is totally unacceptable for a big Bus company to have customers sitting around for hours. I think that there should be a better plan in place or substitute drivers that are on call. I was told that the next bus would be at 7:35pm and that I would maybe be put on that bus after the schedules people got on first. The 7:35pm bus did not get to Silver Spring from DC until 8:22pm. There were not enough seats for everyone and the driver did not want to release the 4 seats in the front. There has to be a better system in place, this is unacceptable. This bus did not reach New York City until 1:40am Monday morning.

I booked a ticket from Miami to Jacksonville on the 28th of October . My booking number was [protected].
During that trip, the conditions were apaling: the bus was old, its roof leaked and it rained on all of us.
The driver was reckless: she stopped in the middle of the highway without explanation and then mentioned her own comfort. She later stopped in the middle of nowhere and was very unapologetic about telling us having to wait 2h more for another bus. That bus never came and she started driving again, I can only assume she knew everyone was in the bus but she said nothing about the 45minutes stop we did.
When we arrived at the Orlando station, the directions were not clear and she was rude again. I filed a complaint there, I do not even know if it will be processed.
We eventually reached Jacksonville with 40 minutes of delay.
I had never been treated like a second zone citizen, I now have been thanks to your company. For the frustration, the danger and the rudeness I would like to get a refund for my ticket.
I hope we will reach an agreement.
regards

I took a trip to atlantic city with a friend and the ride there was fine. We were supposed to get on the 6:45 bus back to philadelphia from bally's but this unfortunately didn't happen. We waited for approximately 3 hours and 45 minutes because there was no "bus driver". This is unacceptable. I called the customer service several times and I told them my husband was waiting for me in philly and he needed to get to work. This meant either he doesn't go to work or i'm stranded in the middle of the night in downtown philly. This didn't seem to matter to this person. I was told I would get a refund but I needed to call after I got back to philadelphia and I also needed to send in a copy of my ticket which made no sense because the bus drivers took all of my tickets. I was very unhappy and I don't think I will ever take greyhound again and I won't recommend them to friends or family. Haven't taken greyhound in years and now I remember why.

My name is jacquela robinson and im filing a complaint against your supervisor at the denver station who name is otho is the second incident I have had with you grayhound staff now the first I let slide but I will not let this go. I will not be disrespected in shape fashion or form.
My ticket was from salt lake city, ut to jackson, ms I am suppose to arrive in jackson, ms at 4:10 on 10/27
I had a layover in denver and he issued the tickets and booked the wrong route when I ask him to correct his mistake this is what he told me this :file a conplaint he the head man over here and aint nothing going to happen people file complaints all the time and his female employee told me "[censor] me and im stuck and there not going to change it so deal with it. I know this is not how your company handles customer so I will first like a refund for my full ticket which is $205. Because your supervisor booked the wrong ticket and refuse to fix it I have the comformation number for both tickets and I was told by your staff to call customer service at normal business hours. So you will be receiving a call from me.

Family of 7 travelled from Washington DC to Brooklyn Monday Oct 2nd...well the ticket I booked said Brooklyn.
We arrive at station in DC 7am to check in luggage and the teller acted as if we had interrupted her morning sleep. Rude, no smile, no customer service. I gave her the tickets and she processed without speaking to me. My name was spelt incorrectly on the tickets she issued back to me. The ticket also said New York. When I questioned her and another member if it should say Brooklyn, I was told it was fine.
Our female driver them took my original ticket I printed at home which had Brooklyn listed. I asked her if I could have them back as they had the Brooklyn part of my ticket on it, I was brushed away and told to board...she actually wouldn't look at me or address me, she just waved her hand and brushed us all off.
Then our driver makes an unscheduled stop in Delaware and says to make sure we are all back by 9.10am. She took off at 9.08am and left 3 passengers behind...yes we checked our watches.
When we arrived in NY, we could not board our next and only bus to Brooklyn that day with 7 large suitcases as we had no ticket. A lovely lady at the kiosk assisted in printing another. Back down to board we went only to be told, we had Peter Pan tickets. I bought Greyhound over the website from Australia and my tickets said Greyhound. He wouldn't let us on and I went to Peter Pan where I was told " we don't go to Brooklyn" SO back again we went to Greyhound. Again he refused to check the tickets and said they were Peter Pan.
Finally, instead of arguing with 6 exhausted people waiting, we called an UBER and got the hell away from these incompetent staff members at Greyhound.
The 3 that were left behind has all there luggage on board and sent a friend to collect. Driver refused to speak to him and even denied leaving them behind. It was like watching a comedy. She was arrogant and rude.
What I learnt...I will never ride Greyhound again and will be telling my story far and wide over social media and any and every opportunity I get.

I had also taken a Greyhound from Florida to Fredericksburg, VA on the 22nd Sept 1pm and can say we had a fantastic experience. It was a very long trip but we were dealt with courteously by the counter staff, porters and drivers. I can not compliment this branch of Greyhound enough. Maybe get these people to train the monkeys in DC and NY.

Hi,
I recently sent a letter with unused tickets to the Greyhound office in Dallas, Tx for a refund request. Looking at my letter this morning I realized that I made a typo on my phone number. Please find below the information concerning this refund and the correct information. Please forward. It would be greatly appreciated. The confirmation number is [protected]. I AM SORRY but this was the only email address I could find. PLEASE FORWARD TO THE REFUND DEPT.

Samuel Margadonna
222 Blairmore Blvd Apt 116
Orange Park, FL 32073
CORRECT PHONE: [protected]

Thank You

Samuel Margadonna

Washington DC to NYC is late again today. They don't even give us the status of the situation. Extremely frustrating. I have to start to look into other companies who knows how to run bus service. I am surprise that in America this company is getting away with very bad service and very poor customer service. They charge students very high bus fare, never never on time and provide no information about when bus will arrive.