Hair Cuttery
Reviews and Complaints

6/25/22 I done my hair color here they did wrong way it looks like not hair color I did that I paid 167$ I waste my money and time I want my refund back

I had my hair bleached as in highlights but I wanted to brighten it up a little so came in for partial highlights and got foiled in the most weird way possible now I have had my hair highlighted before it was specifically 10 foils and was as orange as orange can get when I told her why are you placing the foils that way she said my techniques are different forget about different the manager didn’t even care if the hair was bad they said I had to pay no matter what and told me toner can fix it no toner can fix ugly highlights . The lighter highlights in my hair was already there the orange hair is what I had done even though I showed a pic and asked for lighter brighter hair

I had an appointment for a hair cut , and a blowout for my little cousin who’s graduating, i took her at 4pm on june 20/22. we got there and i have already been treated by the haircut lady CHRISSY, very rude she scream at my little cousin to “Take your hair out “ i was like oh no is there anyone else my cousin didn’t b feel comfortable, she got mad and said “i don’t care if they don’t want to work with me i don’t even want to work with them , and was just giving us dirty looks , then the girl told me sorry but then talked back to me saying oh well go look for a other hair place THIS WAS IN THE Arundel MILLS ONe

Thursday, May 5, 2022, I took my 14 year old cousin to get her hair shampooed at the Hair Cuttery at 43 Town and Country. The stylist Lydia should not have questioned my cousin about her mother, where she was from or my relationship to my cousin. In fact, it made me and my cousin very uncomfortable. First all the family relationship is none of Lydia’s business. This definitely affected our impression of her and the decision was made not to give her a tip. This was a missed opportunity for Lydia to sell products, have a repeat client. Instead we received judgement. Lydia’s behavior was offensive and disrespectful.

Sincerely,

Carla R. Vines

[protected]@aol.com

I walked in to the HC in Kingstowne on 3/8 @ 430pm. I was greeted by the manager and the stylist. I asked how much for a cut and roller set. The manager said $23.00. I said okay that is fine. I stylist then take me back and cuts my hair then washes it. She gets the rollers for the roller set. She starts the process and i tell her that it needs to be smooth so it can dry correctly. She said okay. I also tell her she needs more mouse because they did have and setting spray. She then proceeded to say okay that she understood. She finishes and set me under the dryer. She said 45 mins. I am under the dryer over 45 mins. She takes 3 clients while i am under the dryer. I take the rollers out. I noticed my hair was not straight and it was puffy. I leave bc it is late. Next day it is a afro basically no curls or anything.

I had been to this place this afternoon to get done my hair treatment shampoo and blow dry. Guys if you are going their to get done a cheaper service then let me tell you. You will waste your time. They always try to give you pricier option instead of doing what you need.They charged me extra for the same service I have been taking for more than 2 years now and when I ask the store manager he gave me a silly answer that prices are raised now. I didn’t see any prize change on their website. I had the worst experience ever. The store manager should learn to deal with customer at first.

I booked Signature Cut with Classic Blowout @$35​

I said I didn't want layers because it results in more frizzy but he snipped the ends which resulted in frizzy. I explained that if my hair isn't dry, it will result in frizz. My top was soaked from the shampoo; I had to put on a sweater I had in the car to avoid the frizz. Worst part is that he then told me my cut would be $65 due to the length. I have hair above the shoulders and it's easy to cut and blow dry. Why was I charged special occasion; is it because I said I was going to a luncheon? This is totally ridiculous. Worst $56 I have spent on my hair. During Christmas, in Orlando I spent $60 for hair cut (without chopping the ends), special conditioning treatment and an awesome blow dry.

This morning, I see that my ends are uneven probably because he chopped away (don't know the terminology) but he didn't respect that I wanted a clean cut; no layers which includes not snipping the ends. My hair this morning is as frizzy and my hair is now worst than before the cut. Also my hair is very greasy. I am requesting a full refund of $56.00.2/21/22 spoke with Ivonne who tells me that even though I paid by credit card, the company would issue a check. Neither Anita the manager or Olga Fields, DL called me back.

I went to a Hair Cuttery yesterday to get my hair trimmed. My hair was quite long, and all I wanted was a trim. I told the stylist (my first time with her) that I wanted a trim only, 2" at the most. When she was done, my once long hair was above my shoulders. I was so shell-shocked, I didn't say anything. I stupidly paid (and tipped!) and left. I'm not one to make a scene or be demanding. I just couldn't bring myself to raise a stink when I was there. It's not like the hair could be reattached, so I just silently vowed to never use that stylist again. After getting home, I realized how stupid I was for not saying anything. I am out $27.00 plus a 25% tip, all for a haircut length I did not ask for or want. I hate my hair now! You offer a guarantee, so let's see if Hair Cuttery is as good as their word. I anxiously await a response.

Asked for a couple inches off in a blunt cut straight all the way around because I have fine thin thin hair. I was very detailed about this before she even started cutting. She kept saying she didn't feel good so I don't know if this altered her vision or not but this is definitely not straight all the around. I could've done this myself at home for free and had same outcome. How this looks even to anyone I don't know. I was charged almost $30 and didn't even get shampooed and conditioner and blow out. Make this right please. I'm trying to be as sympathetic as possible because she didn't feel good but I mean this should've been very easy for hair beings that I have extremely thin stick straight hair.

I am absolutely devastated at what has happened to my daughters' hair for her 16th birthday. My daughter asked for a beautiful dark red hair color and the woman made bleach spots and neon orange patches along with black streaks all over her head. She ruined her shirt with hair color. She splashed it all over her, she had color on her clothes and arms and face and then she asked for curtain bangs and the woman cut her bangs way up above her eyebrows. Nothing resembling curtain bangs! Her hair is ruined and she can not even go back to school until it's fixed because she is so embarrassed. She has cried for 2 days since she left that salon. Horrible horrible horrible

So I scheduled my 2 kids to get a hair cut today at 3:30pm and there were 4 stylists there with no clients... We were the only ones there and taylor that works there said there's only 1 kids scheduled and someone canceled my other child and said she couldn't cut my kids hair and had to wait because she has someone coming in to color their hair at 4pm... Taylor was not doing anything and here we are 45min later and no one is here for color... What rude, lazy service. Despite me having a screen shot and email of both my kids being scheduled she did not honor that! Says a lot about some of the employees that work here! You would think the supervisor that is here would do something! Now it's taken 20 minutes snd counting so they can check me out because their computer isn't working!

I booked an appointment with hair Cuttery Germantown Scneca Meadows. I went there exactly 2min passed the appointment time and waited in line as there were 2 other clients before me. The lady greeted me said I don't have a scheduled appointment. I showed the text confirmation and then she said something that was not clear and walked away from the area leaving me to stand wondering. I browsed some products and as I did not hear from the anyone as to what is happening, I asked another representative. She said there's no one available appointments till 12pm (2hrs away) she said the stylist has taken another client since I was late. I saw the stylist with the same client when I walked in. I think she was getting more services and they disregarded my appointment to take this client. This is really very low level of greed for money by hair Cuttery. I am really disappointed. Is this your standard of customer care? No proper apology. I took time off from my work, booked appointment day ahead and to be told go somewhere else we don't want your business?