Hair Cuttery
Reviews and Complaints

I had the absolute worst experience at a salon ever. First of all the stylist kept boasting about her years of experience and how she is so good at what she does. Took her time in providing "consultation" while figuring out the matching color for my hair. After spending a long time preparing the color, she came back and colored my hair black. I had spent the last 3 years with another stylist, to take that black color out of my hair. When I explained that to her, she called her manager, who was no help either. She said that they would have to lighten the color but that is a different service and I will have to pay for that extra. On top of this, when she blow dry my hair, she just messed them up completely. Typically speaking if the hair is blow dried properly, you dont need a straightener to straighten the hair. When she messed up the hair, she then again offered to straighten it with the straightener, but only if I pay her another hefty amount. Besides all of these issues, she cut half of my hair before coloring, and said the rest she will cut after she finishes the color. Since she made such a mess, she didnt even cut the rest of my hair. The manager was extremely rude and obnoxious and I was treated in the absolute worst way possible.

I ordered a balayage package that included hair dye, partial balayage, cut, and blow dry/ style. I had this done on May 16th at 2:45 at the Hair Cuttery in Rockledge, Florida.
My stylist was very nice, but overall the hair dye was a bit sloppy. My hair is naturally dark brown so she covered my roots, including gray, and added a caramel color balayage. It turned out nice, except the dark dye stained my skin on my forehead in several spots and I had to try to cover it up with makeup.
1 week into my hair bring done, I noticed the gray coming in. I was surprised because I use sulfate free color protecting shampoo and I only wash my hair twice a week. Week 2 my gray was really coming in and the toner used for the balayage was gone. My highlights starting looking brassy.
So here I am on week 3 and I actually need to get my hair done again.
I'm extremely upset over this. I paid $180 for a professional job and my color didn't even last 2 weeks. As I mentioned, I only wash my hair 2 times a week. That means after 4 washings, the dye on my roots and the toner was just about gone. I could of bought a box hair dye for $7 and stuff to highlight my own hair with toner for less than $15 at Sally's beauty supply.
I feel like I blew close to $200 and have nothing to sure for it.
I don't know what products this hair Cuttery uses, but obviously it's very poor quality.
I am beyond disappointed.

When I went to get a haircut a few months ago, my regular stylist told me the price for just a cut went from $21 to $26. A $5 increase. That's crazy. I can understand one or two dollars but five? She said it was because of the PPE but that does not warrant $5 difference per person. What a ripoff. I am going to start trimming my own hair from now on. HC is getting way too expensive now. I just wonder will they go back to their original prices when the pandemic is over or keep it high and make a killing in profits after this is over?

I have been a steady customer at this location for 5 years. Since the pandemic this salon has different prices for the same service. Today was it for me. I had the usual wash and blow out and was charged $39.00 instead of $25.00. The manager Debbie got very defensive and said my hair was difficult and the girls are on Commision. My hair has not changed and I have a keratin smoother in my hair. I was so furious I said I will never be back. We agreed upon $30 and suddenly she said she won't ever charge me more. I can't trust a shop like this
Hair Cuttery
8788 Boynton Beach Blvd. Boynton Beach, Fl 33472

Phyllis Miller
[protected]@gmail.com

I have been coming to this hair cuttery for a good year. M's Ladonna has done my hair, l had a chemical foil done and it came out aweful and she had fixed it for me. I had explained that l really wanted to let my hair go gray that l was done with dyeing my hair l really thought l had communicated that to her and when l finally got the nerve up to do it. My hair was no Where near the color l wanted. I did go back someone else tend to my hair but still l wasn't happy with the color or how l was passed off to an other person to finish the process. I have spoken to Ms.Ladonna and she said she has to reddo the process and that l would have to repay. Her foiling process and customer service is fabulous but the color is very bad. I just wanted silver or gray if that couldn't be done with one application l wish l would have been told l would have golden brown lowlights.

My haircut was done with electric clippers while standing up. I never sat in the chair. I got no shampoo, she cut my hair dry, with an uneven part that made my hair turn out uneven and choppy. One side is noticble shorter than the other. It took less than 4 minutes. I thought maybe she was doing some preliminary cutting, and that after she would shampoo and go back through and fine trim, but she just said we were done.
Shocked
I was totally shocked, and i'm not happy with my haircut and it certainly was not discussed before hand. When she told me she was done and wanted me to go to the counter and pay I was completely shocked. @ Annapolis town center hair cuttery

I went to hair Cuttery on Wednesday January 23 2018 I seen Lynda we both said cut my hair to shoulder length will she didn't it was cut above my neck plus it look like she cut straight across I can't style my hair also when she did my eyebrows she didn't finish my right side of my eye brows I had to do it! 25.00 went down the drain and on Thursday January 24 I meet Lynda at Urbana hair Cuttery so she can color and highlight my hair when she was putting the hair color in my hair she also put it on my face I had to wash my face when I got home cause she didn't plus she didn't get all the hair color out of my hair in the back the smell gave me a headache for days I got sick from it 96.00 dollars went down the drain plus she told me she was going to give me coupons but she didn't

I made an appointment for a root touchup; which I have done before at this location. Sherman Street, Evanston, December 28th 4:30. I had researched prices; Hair Cuttery is reasonable. $52 is the posted price and what I can afford.
The technician informed me as she was working that the back of my head had about an inch of gray roots... which makes sense; in between salon visits I do the touchups myself and can't reach the back.

When she checked me out at the register, my total was $72. Surprised; I asked her why the increase in price from $52; which was clearly advertised on the board. This was a full TWENTY DOLLARS MORE.

Her answers included:

- I had "a lot" of hair

- I had "at least two inches of growth". While in the chair, she said I had one inch

- Corporate had "raised the prices" (really? why weren't they posted?)

- She had to use "two bottles" of formula on me (at no point did she leave me to mix another bottle)

- After I repeatedly pointed out that NOWHERE was this "price hike" posted, that NOWHERE did it say "may charge more for"a lot"of hair", she said; OK... I will just charge you the $52 this time.

I feel like this price hike was completely arbitrary; I had gotten the EXACT SAME SERVICE with the EXACT SAME AMOUNT OF HAIR for the published price on a previous visit. I felt I was being taken advantage of. I left with a very negative feeling about my experience. I will not return. Prices cannot be changed at the last second because the technician felt she had to work a little harder to provide the advertised service.

This is not good business. This is not a good employee.