Hirsch's’s earns a 1.1-star rating from 66 reviews, showing that the majority of customers are dissatisfied with purchases.
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55" samsung uhd led tv
Dear Customer Services I am writing to you to raise an issue about:Electrical Products The issue that I have experienced was: I bought samsung products (washing machine, fridge and a tv in question) on the 16 June 2017 and the product was a display item. It a was playing and the staff members disconnected it and places it on the floor while they were...
Read full review of Hirsch'sno service
i am I am writing this to complain and make you aware of the unacceptable andDisappointing service I have received from Hirsch.I bought a dishwasher from Hirsch in 2011. We took the extended warranty on the dishwasher.My problems started firstly when my dishwasher had some problems and was not washing dishes clean.Following has happened since:1. The first...
Read full review of Hirsch'sfridge not repaired satisfactorily since nov 09
Since Nov last year I have been battling to get my fridge fixed by Hirsch’s Service.Originally I dealt with Fourways but after having been shunted around I am now dealing with the Struben’s Valley.To cut a long story short, I have paid for parts which have not sorted out the problem, I was then told that I had never given the go ahead to the technician to order the very part that he had charged me for. After the part was ordered I was told by the one consultant that I had never spoken to & ordered the part from her.I was told by another consultant that the part is not available & is on order.I called Samsung, the supplier who told me there has never been a shortage of the part.I have been promised countless times by the consultants & technicians that they would get back to me timeously, not the case.I have had to constantly chase after & nag them.The one problem was fixed only to present another problem with the fridge.Another technician supposedly replaced a new part but my fridge is still not working. Now I have been told that the part that was put in was not the correct part for my fridge but for another model Samsung.A technician promised to be out on 94, I am still waiting.
I was without a washing machine for 5 weeks
It took 5 weeks to get a new motor for my top-of-the range Bosch washing machine. I was passed from Fourways to the service department, back to Bosch and back again to Fourways until I finally went to Fourways to express my dissatisfaction in person. I was told that i would have to wait for another motor to come from Germany! Eventually Rakkie at Fourways arranged for a motor(from another machine) to be installed. I was without a washing machine for 5 weeks!
the reality of purchasing at a hirsch store
Anyone who has ever worked for or rented floor space at a Hirsch's store can categorically tell you that Margaret Hirsch's interest in all customers ends when the cash register closes. She is without integrity, sincerity or compassion and is a ruthless business women who takes no prisoners. So beware, once Margaret has your money - all services cease, with immediate effect and thousands of ex-employees, customers, sub-contractors and Licensees can honestly testify to this.
Had an fantastic experience with Liza at Strubensvalley past weekend,Liza sold me lots things and I was there only to buy one item but I ended bought 3 items
I had the best experience @hirsch's Umhlanga. Carrie had done her job very well , a good listener and full helpful and respectful and friendly I would recommend if you are going to Hirsch's in Umhlanga go see Carrie .
I bought a Philips Airfryer from Dineo and I'm very happy with the purchase , and the service was amazing.
This young lady assisted me in such a professional and friendly manor,she was a breath of fresh air just a real pleasure to deal with,she explained in such detail of the benefits of the extended warranty.She is truly an asset to your team.Regards Mrs.Kisten
Great customer service
Called with an issue regarding my Defy oven, still under warrantee, which does not turn on. Needless to say, as experienced previously, Hirsch's customer service and after sales service, is beyond useless, and their dedication to customer satisfaction ends as soon as the till drawer has closed concluding a sale. So long as you are prepared to wait forever, you will be happy with their service. You are told 24-48hrs til a technician attends to your problem, which is a downright lie. As a caterer, tying to function and run my business without my oven is impossible, and I am now losing income, but not to worry, I'm sure Margaret Hirsch will compensate me and pay my rent this month, as her customer service department is a group of ill informed, untrained individuals who can do no more than pay lip service to customers.
Hirsch's Reviews 0
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Overview of Hirsch's complaint handling
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Hirsch's Contacts
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Hirsch's phone numbers+27 315 824 800+27 315 824 800Click up if you have successfully reached Hirsch's by calling +27 315 824 800 phone number 0 0 users reported that they have successfully reached Hirsch's by calling +27 315 824 800 phone number Click down if you have unsuccessfully reached Hirsch's by calling +27 315 824 800 phone number 0 0 users reported that they have UNsuccessfully reached Hirsch's by calling +27 315 824 800 phone numberWeb Enquiries+27 100 013 599+27 100 013 599Click up if you have successfully reached Hirsch's by calling +27 100 013 599 phone number 1 1 users reported that they have successfully reached Hirsch's by calling +27 100 013 599 phone number Click down if you have unsuccessfully reached Hirsch's by calling +27 100 013 599 phone number 2 2 users reported that they have UNsuccessfully reached Hirsch's by calling +27 100 013 599 phone numberJHB Service Centre
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Hirsch's emailsenquiries@hirschs.co.za100%Confidence score: 100%Supportallan@hirschs.co.za99%Confidence score: 99%keith@hirschs.co.za99%Confidence score: 99%managementwarren@hirschs.co.za99%Confidence score: 99%tarynt@hirschs.co.za98%Confidence score: 98%communicationshane@hirschs.co.za98%Confidence score: 98%communication
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Hirsch's address1211 Umgeni Rd, Stamford Hill, Durban, 4062, South Africa
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Hirsch's social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 24, 2024
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