Hobby Lobby Stores’s earns a 1.3-star rating from 274 reviews, showing that the majority of crafters and hobbyists are dissatisfied with purchases.
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Customer service
I was in Massachusetts and went to the Hobby Lobby store and upon walking in the check out lines were very long. There were only two registers open. After shopping I waited in line for over five minutes at the first cashier, before she asked for help with customer she was having trouble getting a price check for. I waited a few more minutes before going to...
Read full review of Hobby Lobby StoresCustomer service / racial discrimination
I've recently seen on social media Hobby Lobby was being accused of racial profiling. I've shopped at Hobby Lobby for years and never experienced it till my recent visits. I was remodeling my bedroom and made several trips looking for the right wall art sometimes visiting twice a day for measurements. I noticed every time I walked in the announcement...
Read full review of Hobby Lobby Stores and 2 commentsWoker
I called hobby lobby to ask if they has and item I was put on a brief hold until I get someone I thought was going to help me I ask her if she had double wide bias tape in ivory she told me no then I asked her if she could order it for me and have it ship to my house she said no then she said you can order it on line my self I ask her to help me my to place my order she told me to get someone at me house to help me then I said there is no one to help me the she said she could not help me I thought it was the worker responsibility to help customer on the phone she was rude to me and hung up on me
I call all the store to see I f they had double wide ivory bias tape the lady who answer the phone was very rude to me when I ask her if she cold order some and have it shipped to me she said no I asked her to help me order it she said get some one at my house to help I told her there was one to help me would she please help me her answer was no I though every one who worked at the hobby lobby was to help customer in person or on the phone
Lawrence Smith Asst. Manager
6:25p 3/4/20 purchased an Easter decoration and the cashier wrapped it. When I got home and unwrapped it an ear fell off. I wanted to exchange it for one that was not broken. He refused. My total purchase on the receipt was $120 and this item was $2.99. I was not even asking for a refund only an exchange. He was very rude and dismissive. Will never go back in this Hobby Lobby again.
staff
Store #577 My sister and I went for last minute Valentines Day items. We first stopped by the floral section then made our way around the store till we got to the Valentines aisle. While looking for items my sister mentioned that an employee kept looking at us. At first I just told her he's not cause he was stocking/moving Valentines items. At the line I...
Read full review of Hobby Lobby Storeshobby lobby lost a customer
Saturday February 1st 2020 my husband and I were to Hobby Lobby . We bought 9 different items and expend $77.41. One of the items was a metallic Home Décor for our house (I paid $17.49). We paid all these items at 7:55pm. The store closed at 8:00 pm. My husband loaded the items in our car except the metallic Home Décor. Later we realized that we did not...
Read full review of Hobby Lobby Storeseither a cashier mistake or a computer glitch... which?
Thursday, January 16, 2020: Don't we all know that all the items (without a credit sign and without any subtractions at the end) on the right column of the sales slip are our charges. I noticed a charge for $9.99 and under it a $4.99 which was the sale price of the same item (Paper Studio). So not only was I charged the correct half price of the item but...
Read full review of Hobby Lobby StoresCustomer service (lack of)
I went into the hobby lobby store in morton grove, il 60053 (a relatviely new location) and this was my first visit ever to a hobby lobby. I was told they are a christian store and closed on sundays, so I wanted to give them my business to support them.
I will never visit a hobby lobby location anywhere again. Verrrrry, very rude, unprofessional and unhelpful employees ever! I encountered three employees and each and every one was unfriendly and not helpful. I bought some fabric and "she" (no name tag) was so cavalier and of no help at all. The cashier (janette c listed on my receipt) was giving the person ahead of me a hard time while checking out and when it my turn - no greeting, no smile no acknowledgement, not even a thank you. (there was only one cashier). I could have very easily gone to the michael's across the street, which is normally where I spend my money, but thought i'd give hl a chance. My mistake!
I went online and now see hobby lobby gets lots of complaints and not just this store or even in il. It appears their poor customer service, discrimation and harassment happen in many states! Very sad!
stereotyping, harassment
I am retired and went to your store with my daughter to get some ideas for Christmas on the evening of November 30, 2019. We always take our time and have fun looking but for an unknown reason were followed around the whole time we were there. A woman followed my daughter and a man kept watching me. Suggestions: a few larger shopping carts (we had no place...
Read full review of Hobby Lobby Stores and 2 commentscheck out service.
So im in check out and im about to pay the girl I hand her an old $20 bill as policy they check the big bills under a light she had the bill double checked by 2 other workers before calling the manager up bec some green light wouldn't show up when she ran the bill I told her I got money from the atm and it gave me a bunch of old $20 bills. The manager came...
Read full review of Hobby Lobby Stores and 1 commentservice
I was at hobby lobby on Wednesday, as soon as walked in I had staff following me around the store watching me. "Stereotyping me". I felt very stereotyped, as I went to the register to buy my items I was watched as I paid for my items, on the way out the door the staff proceeded to take pictures of my car, I asked can I help you? He said no, and continued to...
Read full review of Hobby Lobby Storescashier
First time in this store and I go to check out. The cashier doesn't say hello or anything and I hand her my coupon and she smarts off telling me I cannot use it on sales items. That fine I knew that but I honestly did not check the price on a single item I purchased. I got smart back and said just check me out. The manager I am assuming asks if everything...
Read full review of Hobby Lobby Storescoupon
For years I have shopped at hobby lobby for both personal and business. I have always used the coupon when available and used for two transactions if I was buying personal and paying with my personal credit card and business when paying with the business card. Today the cashier would not let me use a coupon for two completely separate transactions, something that has never happened. They told me it has always been this way but that is false as I have always paid separate and used separate coupons for business and personal. This really upset me and I was embarrassed severely as they basically called me a liar in the fact that I have always done this. Very disappointed !
store stock vs online info
This company not only has the rudest employees and management that doesnt give a [censored], but they cant even bother to coordinate what they say they have online in store with what actually is in store. Most pathetic seeing section ive ever seen but tons of xmas and pottery deco JUNK. Wasted trip wasted time wasted patience. To hell with hobby lobby wasting peoples time by lying to them about stock.
customer service
As I'm waiting in line and the customer in front of me was checking out, as he was the employee Named Rita G started talking to another customer in another line and started ignoring him. He said thanks have a good day and she still continued to talk to someone else. As I approached the desk she said nothing to me but continued to talk to the other customer. And I wait there not being helped for almost a minute she finally starting ringing me up. Doesn't say anything to me and still continues to talk to someone else. Only when she has my total does she tell me my total I give her the money and she gives me my change I said thanks and she replied and said nothing to me once again. Now I'm not the type of person to typically complain about service, but when I'm being completely ignored and not even thanked for my purchase I think that's completely not ok. I love Hobby Lobby and I will never return to this location again.
management/ corporate
Absolutely terrible customer service. Corporate and the managers of this location do not think the customer is right at all. I was trying to find some items so my mother asked an employee where they were. The employee proceeded to show my mom down the fall aisle where it was located & it was 50% off. I grabbed all they had on the shelf (4 for like 3.99 or...
Read full review of Hobby Lobby Stores and 4 commentscustomer service
I had four items all the same with one being a different price, a lower price. A manager was paged several times, never showed. I waited well over 10 minutes. There were several long lines of people waiting. This was very unacceptable treatment of a customer. I am a very laid back person, but this was ridiculous. Poor treatment of the cashier, very...
Read full review of Hobby Lobby Stores and 1 commentwhy hire people if they won’t help you
Tonight during my trip to hobby lobby there were 3 registers open. Only 2 had lines on them. I did my shopping and paid on the register all the way to the right. I wasn't able to catch the name of the older gentleman with glasses 50s/60s on the register all the way to the left. Instead of letting customers know he was open he was hiding in his register...
Read full review of Hobby Lobby Storescustomer service
Today Oct. 19, 2019, I had an awful experience with customer service. I normally get good customer service, but today there was a lady who would not give me a price check to confirm the price of an item I got from the clearance section that had the top off. The other wall stick on was $6.49. So, I thought it was the same. I went back to the back to get...
Read full review of Hobby Lobby Storesunicorn projector light
See attached 2000 words on previous statements I just sent? The item started on fire, black smoke and I could have lost everything I owned in this world!!! Because of cheap purchasing stores selling garage faulty products for profit... I took pictures and videos of faulty wires and where the flame burnt the light it self. I also have physical witnesses that...
Read full review of Hobby Lobby StoresHobby Lobby Stores Reviews 0
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Hobby Lobby Stores Contacts
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Hobby Lobby Stores phone numbers+1 (855) 329-7060+1 (855) 329-7060Click up if you have successfully reached Hobby Lobby Stores by calling +1 (855) 329-7060 phone number 0 0 users reported that they have successfully reached Hobby Lobby Stores by calling +1 (855) 329-7060 phone number Click down if you have unsuccessfully reached Hobby Lobby Stores by calling +1 (855) 329-7060 phone number 0 0 users reported that they have UNsuccessfully reached Hobby Lobby Stores by calling +1 (855) 329-7060 phone numberLocations+1 (800) 888-0321+1 (800) 888-0321Click up if you have successfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number 0 0 users reported that they have successfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number Click down if you have unsuccessfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number 0 0 users reported that they have UNsuccessfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone numberCustomer Service+1 (800) 888-0321+1 (800) 888-0321Click up if you have successfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number 0 0 users reported that they have successfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number Click down if you have unsuccessfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number 0 0 users reported that they have UNsuccessfully reached Hobby Lobby Stores by calling +1 (800) 888-0321 phone number
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Hobby Lobby Stores emailshobby@hobbylobby.com100%Confidence score: 100%Support
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Hobby Lobby Stores address7707 SW 44th St., Oklahoma City, Oklahoma, 73179, United States
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Hobby Lobby Stores social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 06, 2024
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