Home Depot
Reviews and Complaints

I purchased Deck over during their July 4th sale. It came with a $20 rebate so I bought 2. Sent out the rebate before any deadline and never heard a thing back, no check no response. I basically paid full price, great rebate system!

I purchase 4- 5 gallon buckets of Behr Deck-over and 3 one gallon cans of Restore Deck Primer during the Memorial Day Sale weekend this year because they were offering a rebate of $40 per bucket of paint/stain on the 5 gallons and $10 per one gallon containers. My total rebate for all items purchased should have been $190. My husband submitted the rebate online exactly per the instructions (because I know rebate companied try to trip you up so they don't have to pay). after about a week I asked him to check the status of the rebate. He checked online and noticed that they had only creditied us one of the Restore one gallon container listed so he called and (after waiting an eternity) finally got someone on the phone who said they would be sending out $30 rebate for the 3 one gallon cans of Restore but the Behr containers were only 4.5 gallons so they didn't qualify for the rebate. Note that all 5-gallon containers of paint only contain 4.5 gallons of the base paint until the coloring tint is added (which it was at the store) which then makes the total 5 gallons, however, if you look at ANY 5 gallon bucket of base paint at Home Depot it will have a label that says 4.5gallons. After several phone calls to the rebate company trying to get our money, our rebate claim mysteriously disappeared from their system. In addition, we never received our $30 that they said they were going to send out for the Restore products. We had yet to put the paint products on our deck, so we loaded them up and took them back to Home Depot to get our money back. The manager there explained that we could not return the paint as was noted on the labeling they placed on the containers after adding the tint. This of course, is not mentioned in their company return policy and I told them that the products were sold to us fraudently as we never received the rebate that was promised. The manager then spent about 1 1/2 hours on the phone with the rebate company, Behr representative, and who knows else, trying to get our rebate straightened out. He kept getting the run around as well. The rebate company suggested that we didn't properly submit our rebate and during the time frame noted, however, since they already said that the Restore product rebate went through, and all of our purchases were on the same receipt dated during the promotional period, they really couldn't say that it wasn't submitted properly, or that we didn't submit for the Behr Deck-over. Why would we submit to get $30 in rebates on the one gallon containers and not submit to get $160 on the 5 gallon buckets? The store manager had to explain that the containers were indeed 5 gallons because they have to leave room for the tint to be added, thus the initial 4.5 gallon labeling. HE also told them that the products were all purchased on the same receipt during the promotional period and that he was looking at the recipe and the products as he spoke with them on the phone. He was able to get to someone who told him that Behr would get to the bottom of the issue and get back to us within a day. Finally, two days later, at the end of August, we received notice that our rebate check would be mailed out and to expect it within 7-10 days. It is now September 12th and still no check. At last call (today) to Behr directly, I was informed that their system said the check was mailed, there was a tracking number but they had no information on that tracking number. I asked the representative to confirm my address, and he said didn't have our address in his computer system. He indicated that it may be in a separate system. So, here I sit, waiting again for a check that hasn't come. I will not put the product on my deck until I receive it or I dump the paint back on Home Depots doorstep.

The Home Depot rebate process is a big rip-off. They give you a form with writing so small that a magnifying glass is needed to read it, They provide two ways to send for a rebate and set a 30 day end date to make a submission. I did not read the form as carefully as I should and the end date passed. I suspect few customers actually obtain the rebate they are entitled due to the relatively short time for submission. I will stick with going to Costco and other stores where instant rebates are the norm.

BEWARE the HOME DEPOT REBATE PROCESS! We just painted a whole house in FL expecting a discount off of each gallon of paint we bought. We found out it was a rebate. Okay that's not that convenient but what the heck, its alot of money in rebates. So I went online to submit my rebate with all my receipts. They only accepted one receipt. I called the hotline to ask how to submit the rest of my receipts online and I was told by the customer service representative that they only accept one receipt on-line and th erest can be submitted by mail. Do they undertstand that it will cost them more to write the rebate check then I am getting back in a rebate? Wouldn't you want to be able to automatically check multiple receipt numbers to see how many gallons are on the receipts and then automatically calculate the rebate amount. Are they hoping I don't submit the receipts manually so they don't owe me a check? Probably. I am going to go through the pain of submitting the manual rebate JUST so they have to do all the work to cut me a check!

I purchased a planer at Home Depot - it had a $50 rebate. It also had a manufacturer's warranty. In order to get these you had to send each one an original receipt. I asked the clerk about this (2 infact) and they said that I could send in a copy to Home Depot and get my rebate.

After not getting my rebate from Home Depot, I called - they said I needed the original receipt - I explained... they said they would look into it. After another call, they said they didn't even have the copy - but the other customer service rep had referenced the copy.

I believe these folks do everything they can to avoid sending the rebates. This is why the process is cumbersome, so people won't follow through. Home Depot ***.

Home Depot is the biggest ripoff, they say one price then after the installation is done the sales women whom we had called and asked "How do you like your new door, we said it was done great, then has the nerve to ask an additional $238.90. that the orginal price of $695.70 was only paying 10% down and the remaining $238.90 had to be paid in cash. This was hand written. I have reported Home Depot twice to the Better Business Bureau in Trenton NJ. I am on Food Stamps, and told the salespeople from the beginning that I could only afford the $695.70, and not any more, and no where on my contract does it say 10% after the intitial 695.70. I will have the Edison police and my free attorney that I am entitled to through Somerset County Welfare sue the Edison Home Depot and Lori Sowienski for haressing me. I am 79 years old and I do not appreciate being haressed with any more monies, that they want to pocket for themselves. especially Lori Sowienski

Hi
I am a professional installer for doors and windows. Yes, this is a kind of shameless plug, but if you read it and learn how this works. You’ll see that hiring a pro installer is the best way to go.

If you buy a door from Home Depot with the install. Then they call a place called “Pro-Floor, ” or someone like them, which was an older flooring installer for them, but now due to past “cronies” has become the district’s main installer putting all the small installer’s (that did the job right) out of business.
Anyway, Home Depot calls these guys their installer because they hold the License for the work. But, then they send out unqualified installers with no real training to your home to do “who knows what.” If they even get the install done right your still at risk, they could scope you out for all sorts of reasons. Don’t take that chance.

This is a short version of what the Depot has done with their installations program. Yes, you don’t always get the worst guy they have, but you never get the best. Great installers are out there. Like us. But they are not available through the Depot, because the third party “clearing house “ for the labor work will not hire good guys like us. They want to keep 78% of the install money, and send you a hack instead.

We install for around the same amount or less, and do the job perfect.. We have no silly rebates that some marketing rep thought up, and we hold the licence, insurance and have complete background checks to assure you and your family’s safety.

Doing business this way help us all and save you money, while getting the expert quality job you want.

Just good installations done right.

Thanks
Scott @ (nine five two. Four seven four, two four four eight)
Windows and Doors made Simple installation Co.
[protected] mpls mn.

Every experience I've ever had with Home Depot has been a disaster, so this honestly doesn't surprise me. After trying to use them for about 5 different projects in my house, I finally gave up and starting going to Lowes.

I've never had to deal with a rebate at HD, but I did get one from Lowes a few months ago. I was prepared to just not even worry about trying to get it (b/c rebates are usually more headache than what they're worth) but when I paid, their register printed out a 2nd receipt for me with all the info on it. I just mailed it in to the address on the receipt and got my $5 check in the mail. It did take about 6 weeks to get it, but I think it said that on the receipt, so I wasn't really expecting it any sooner.

Hope they figure it out soon & send you the $50.

Well, i just got pissed off and ripped off too. I ordered the securtity door to have it installed and the ads said i would get $112 rebate from the installation. the installation cost like $270 including bug sills and a seal around the door. i thought it was a good deal. so i ordered one and waited over a month to get the door arrive to the home depot. then the installer called me up and set an appointment to have the door installed. so on that day i was waiting and waiting for the installer. Then i got a call from the installer that the door was broken and i had to reoredered it. ###! so i had to reordered the door and waited another month. After a month i got the door installed, finally. However, they didn't give me the rebate. i asked them many times about the rebate and how i was gonna get it. i was told i was gonna get it from the installer after the installation. Now nothing. i called homedepot many times, and nobody knew nothing about it. they couldn't find that ad for that rebate. However, i got that note in my order for the rebate. so they said they were gonna call the corp or the manager to ask about that. ###! week after week i had to wait. nobody called me back. so i called them again, i was so furious about that crap, they told me there was no rebate for that amount only $40. ### homedepot! they gave me only ###ing $40 credit. that's ridiculous. i would never ever buy anything from homedepot anymore. People don't get yourself ripped off at homedepot. go somewhere else.

My measurer finally came from Home Depot and told me he had never seen a door like mine. He said he could arrange his subcontractor to modify my door before the storm door installation. Sounds like such a rip off! I live in a run of the mill house, how different can my door be?

When I said I wan't interested, he was not amused. I now wonder what the whole deal would have ended up costing me if I had allowed them to "modify" my door!

I cannot believe it! This is my experience almost exactly. They show up to install the carpet and new padding, but didn't know that they were supposed to take up the old carpet and padding and cart it away! This was of course, discussed with the initial order. When we call about it, the manager is clueless. We told him that we both called about the old carpeting being glued down. He says there is not note of it and we have to be charged a additional $380. "So what, " I say. "What is $380 when we're paying $2, 000 for the carpet anyway?" What idiots! We also wanted to install wood flooring in the kitchen, which has vinyl flooring. They couldn't even tell what kind of wood we had in the rest of the house in order to match it. When I called wood flooring store and found out that the manager of the Homedepot had him put in her flooring! Homedepot wasn't good enough for her! We had bought a box of ceramic tile that had the wrong color sticker. Our installer didn't notice because the color was so subtle. I did though. Homedepot took no responsibility for their error. They railroaded us for days, and we finally just gave up and covered that section of bathroom tile with a cabinet. What a sham! Buyer beware!

Mary Lynn,
You probably have someone nearby with the same remote settings as your fan. To change the settings does require some mechanical handiness. The remote is the easy part as the dip switches that change the remote frequency are near the battery. The fan is a different story. The remote for the fan is usually located in the "bell" near the light kit. You have to remove the bell and without disconnecting any of the wires change the dip switch settings to match the remote. There are usually 4 switches and all you should do is change one of them on both the fan and the remote to change the frequency.

My mom bought two outside lights for my home a year ago. They are now discolored and rusty looking. They were once bronze. I have had outdoor lights from Hampton Bay but this is aweful looking. We spent a lot of money having our retaining walls done last year and now it looks pretty bad looking.

What can Hampton Bay do for us? We have no box, no receipt?

This does not surprise me. Had this happen with $100 gift card I gave friend as wedding present. Luckily I had receipt & spent hours resolving at the store when he tried to use it & it showed 0 balance. Very embarrassing. Husband just left local Home Depot less than an hour ago & tried to use $25 gift card our son gave us several years ago that we have never used. Shows 0 balance so they rejected. We've never used card. I always cut up card after use or place receipt with card if I have used it partially and have any remaining balance. I WILL NEVER BUY ANOTHER HOME DEPOT GIFT CARD & will ask all my children to avoid purchasing same in the future. Total rip offs. You can go to their site & check balance, but if they never loaded the correct amount to the card to begin with, when initially activated, zero will always remain zero...bunch of ###s.

I was told by store employees that illegal aliens were purchasing items, keeping what they want and returning the rest. Weeks later I myself saw a guy trying to return elect. wiring, using 20% and returing the rest for full refund. Employee caught him. The guy after him was trying to return the old part that he had replaced with the new one on the receipt.
She said that they are doing it all of the time. She said packages like your's with lots of components are prime. Then the next honest guy comes along and buys it and gets short changed like you did. Depot knows very well that this is going on.
I watched a guy stealing parts out of a light fixture. I told but no one cared. The next guy who buys that light fixture will have missing parts.
Employee at the store said that the illegals are comming in groups and opening a box with 5 or 6 different power tools and each one of them walks out of the store with a tool and the box is found later in the store empty. She said that even if they see them leaving with the power tool, they are not allowed to stop them because they might get sued. ---Thats what she said!

this is the worst product you could ever purchas, I have already took them back to home depo three times. please don't purchase this product, Hampton bay solar lights.

Wahhhhhh ###ing wahhhhhh cry me a river! That kid probably didnt know ### about the dump situation, Remember "Assume" makes an ### of you and me!

Home Depot Credit Card Sucks! We had a credit on our account... Which vanished. They are theives! I will only shop at Lowes now. I hope Home Depot goes out of business. Google "Home Depot Complaints" There are a ton of them! Buyer beware

The solution is to have an unlisted or cell # and never give it out to creditors, instead front end the number with ring central, if they are abusive you block them by number. Callers who dont provide caller ID can be forced to voicemail only and the can be forced to identify thier number in order to leave a voicemail. You can control the time of day people call the number Plus you can set things up to ring your number when they call you, its all rules based. Very flexible. You can even login to your account so that they phone is called, then yours and they only see your ring central called id info. So you private phone number never gets on thier list.

Its not illegal. They can start calling at 8 a.m.