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Hostess Brands
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www.hostesscakes.com

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Hostess Brands Complaints 807

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L
1:01 am EDT

Hostess Brands peanut butter ding dongs

I purchased a box of peanut butter ding dongs tonight for my childrens snack. I took yhe last one out of the box, took one bite, thankfully i did swallow it. It tasted HORRIBLE. it was so bad i started throwing up and no matter what i did i could not get the taste out of my mouth. No the box was not out of date, and  my children did not complain, after i came from the bathroom i smelled the cupcake, it even smells HORRIBLE! To be honest i can not tell what it smells like(NASTY) my husband said it smells like some kind of chemical. Not sure what happens now, but this is NOT ok.

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P
7:57 pm EDT

Hostess Brands hostess

The last couple of times I've purchased these, I noticed they were.so dry, almost overcooked and very little filling. Both had expiration dates were a month or more out. I've been a lifetime customer and this is very disappointing. The first box surprised me because exp date was a month out, so I thought I'd give it another try and same thing.
Very surprised at this quality based on the history of this brand.

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L
12:44 pm EDT
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Hostess Brands hostess bakery petites

I purchased 2 packages of the bakery petites in double chocolate and strawberries and cream. When I got home and put my groceries away I opened the bag of chocolate to find that they had previously melted and were now back to normal temperature and all stuck together. It's a 10 minute drive from the grocery store to my house so I know they did not melt and then re-harden when I had them. I am attaching a picture of the cake mess and my receipt with the time and date of purchase on them.

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K
9:32 am EDT

Hostess Brands frosted donettes

Your frosted mini donettes are now smaller and have less chocolate on them. I pick up a package of these about once a week at my holiday gas station. Because I eat them regularly, I immediately noticed the size difference and that there is noticeably less chocolate on them. I buy your brand even though it is more expensive and this is how you repay loyal customers? I will not be purchasing these or any of your products again.

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S
12:41 am EDT

Hostess Brands its was very nasty.

Just bought one of your cakes from petrol in Ashburn and this cakes was full of mold. As it was bought for my husband Birthday today 7-19-2019 he took a bite before seeing it was tainted with mold all the way through. I am very worried he will get sick now. I am very disappointed as he love your cakes and you allow this on shelves. Picture will show you. This package was very gross and high health risk.

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A
6:52 pm EDT

Hostess Brands hostess vanilla zingers

My zingers had mold on them, this is the second time I got them and had to throw them away. The first time they had a bug baked into it, I only figured that out after I had taken a bite out of it. Please look into this matter so i can some day enjoy them again. I love zingers but really sceptical about buying them ever again 😭😭😭😭😭😭😭😭😭😭😭😭

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S
1:28 am EDT
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought this product on July 18th 2019 and there is mold on it. The lot number is 4G030823000067 10:45. I got this product from the Exxon gas station. I feel like noone is checking the dates on the cakes. Everytime I go in there the cakes are low or out of place. This store need to be checked for outdated cakes cookies and pies. I am a loyal customer and I always shop here for a late night snack.

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D
7:39 pm EDT

Hostess Brands hohos

I went and purchased the ‘ HoHo' product through you guys ‘ Hostess ‘ and everything Peer to be just fine. I even reached in the back for the HoHo food product (it's believed the freshest and best was always behind the rest) . . . But when I bit into it I had immediately noticed a horrible taste and right after it was followed by a very unpleasant smell . I looked and there mold. It was disgusting. I did check the expiration and had not expired. I'm just upset I share everything with my 2 year old daughter and it upsets me that she could've bit into it as well

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V
2:57 pm EDT

Hostess Brands orange cupcakes

Opened a box of hostess orange cupcakes. Unwrapped one cupcake and notice green spot on bottom of cupcake, looks like mold. I then took the rest of the cupcakes out of box and found a green moldy spot on top of icing, still inside of package. This is unacceptable and I expect to be compensated, for this. Expiration on box was Aug. 22 2019 Would appreciate an immediate response.
Vickie Mynatt

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M
2:21 pm EDT

Hostess Brands cinnamon coffee cakes

To whom it may concern,
I purchased 4 boxes of your individual wrapped cakes. With 4 kids and my working fiancée they go through a lot! Especially if they're playing outside
Or swimming all day. I don't know it it took place at the store or during bagging but all 4 boxes of these cakes where completely smooshed- it was beyond eating without making a huge mess. I thank you

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J
3:59 pm EDT

Hostess Brands orange cupcakes...

Just a note on the way companies like this are continually reducing the sizes and portions of their products. I bought a box of the orange cupcakes for the 4th of July holiday as I do sometimes and upon opening saw that all of them look like someone sat on them. They're half the size and portion they used to be. It's not a new issue - companies are continually cutting costs by cutting product portion at the same time increasing prices - it's a double whammy to the consumer and it's disappointing and misleading. Especially since we cannot 'see' the products inside a cardboard box.
I do not want a refund or a coupon...that solves nothing. I've stopped buying several products the last couple of years for the same reasons and I will probably not purchase Hostess products anymore. And that's a shame...
Enclosed are photos using a teaspoon for scale.

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Update by jsub1960
Jul 09, 2019 7:42 am EDT

Fantastic...

Update by jsub1960
Jul 09, 2019 4:39 am EDT

872 comments. And not one worthwhile contribution...

The self-loathing must be strong with this petulant cretin...
Wow - what an awesome, fascinating life!
Amazing.

Update by jsub1960
Jul 09, 2019 1:34 am EDT

Keep trolling, trolls...

Update by jsub1960
Jul 08, 2019 9:50 pm EDT

I've enclosed more photos to give an idea - and a special pic for the trolls.
They're wrapped like they've always been...I can get maybe 3 bites and it's gone...and there's just enough filling to get a taste...

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P
3:38 pm EDT

Hostess Brands star spangled ding dongs

I recently purchased "Star Spangled Ding Dongs" at my local Wallmart. I opened the box today and tried one cake. It was hard, had very ( and I mean just a glaze ) icing and tasted old and chewy.
It was awful. Definitely not up to Hostess standards.
I would like to be compensated for the purchase of this item.
Best by date Jul 25 2019
G 0511 24000 131 02:32

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K
11:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands iced cinnamon rolls

I decided to buy these and try them and they were awful, they were very dry and even hard on edges. I thought maybe bad pkg but not all 6. I don't have the money to just buy random things so I was treating us. Maybe you could try a new process or something. I normally like all of Hostess' products, so it was a real surprise to me that this product was so bad.

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S
11:34 am EDT

Hostess Brands raspberry zingers

We opened a 10 pack of raspberry zingers and there were only 6 in the box. We tried to take it back to exchange it but we were told we couldnt as they thought we hadnt eaten some of them. Despite the fact we literally just walked out the store and even showed them the receipt. So i came online to file a complaint that we were shorted out of zingers from a brand new box. Is there a way we can get a replacement box? Thank you.

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A
11:37 am EDT

Hostess Brands cheese danish

I bit into something hard as a rock. When I pulled it out and washed the bread from around it, I cannot determine what it is and I'm disgusted. This literally hurt my tooth when I tried to bite into it. I am astonished that something like this could mistakenly be placed in a food item. Never again will I eat your products. I tried to break whatever this thing was in half and it wouldn't even break down.

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M
12:02 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Hostess Brands fruit pie

I wish you never changed your fruit pies. They were perfect the way they were for the last 50 years. I won't be buying any more of them now.

The new one in the boxes are little, the cherry filling has absolutely no cherries in it - it tastes like fake cherry jello or something, and the crust left a bitter taste in my mouth. What a disappointment!

After 50 years or more! Why did you go and do that?

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J
4:11 pm EDT

Hostess Brands expiration dates

I bought 2 package of Hostess products from my local Walgreens hamburger buns and donuts. Today is 6/29/19 the hamburger buns expiration date is 08/15/29, that seems like a misprint. Then my donuts were expired on 06/28/19. As a consumer its frustrating to know if the product is really good. I have never purchased a bready product that has almost a size week expiration date.

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S
7:57 pm EDT

Hostess Brands cinnamon streusel cakes

I purchased 4 boxes of these at my local Kroger store. One of the boxes had an air-inflated wrapper in the box. It wasn't open and thus I only got 7 of my 8 cakes.

I was amazed that the package was not deflated. This is the first time I have ever had it happen to me.

I have included a picture of the entire box with the codes and also a picture of the product-missing package.

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L
11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands not fresh

I usually pay 1.99. Per package. Last night I paid 3.99. At a gas station in Munising. MI. Bit the real problem was way I paid so much for stale donuts. I buy one package per day. So when I opened this package up to eat some. They were stale. It was a 10.75 0z package. Barcode is 8. 88109. 15002. 0. L:G [protected] 119x 14:59 D3 this is the only snack I eat on my way to and from work. I would like it very much if you can somehow let these businesses know that they take any out dated items off the shelves. I don't know why this package was stale but it was. This was the first time it's happened to me.

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D
11:34 pm EDT
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Hostess Brands donettes crunch 6 pack

Just purchased these and the wrapper is unopened but there are only 5 doughnuts instead of 6 ? Date June 20, 2019 @ 745pm I paid $2.59 for this pack purchase 2 other packs at the same time from the same location and didn't even realize the difference until I got home this is a big problem since I paid the price I did for each pack . I would like my money refunded or a new pack

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Update by Debra Alvarez
Jun 20, 2019 11:37 pm EDT

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Strawberry two pack cupcake was posted on Aug 31, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 807 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
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    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
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    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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