Menu
For Business Write a review File a complaint
Hostess Brands Customer Service Phone, Email, Contacts

Hostess Brands
Reviews and Complaints

www.hostesscakes.com

Learn how the rating is calculated

1.0 807 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Hostess Brands Complaints 807

ComplaintsBoard
N
3:52 pm EDT

Hostess Brands ding dongs

I bought "star spangled" yes spangles, Ding Dongs they had everything the sprinkles, cake, and white fudge covering. But it didnt have ANY cream cause they were to small! Also they were delicious but besides the fact the box said they had 10 but they only had 2. But it wasnt opened or anything but inside the box there were 8 individaul blown up bags and 2 ding dongs so the only ding dong here is me for ever buying a ding dong!

Read full review of Hostess Brands and 4 comments
Hide full review
4 comments
Add a comment
K
K
Katherine Miers
US
Nov 06, 2022 1:23 pm EST

Just bit into a hostess ding dong and gagged. Tasted like fuel made me sick. Won't be purchasing these again. Can't get the tast out of my mouth.

J
J
Jana 7727
Flat Rock, US
Oct 09, 2022 11:45 am EDT

This must be your new "fat-free" Ding Dong! (Lol/Jk) Imagine my surprise when I opened the box and two of these little air-filled pillows fell out. The kids were disappointed, because that's two lunches packed without something sweet to eat. I'm disappointed because I don't want to risk paying money for little mini airbags again.

For quality control, the stamp on the bags were: 2 L: J05 17 [protected] X17:19

Just thought you might want to know.

View 0 more photos
D
D
Deanna Lowe
US
Jul 30, 2019 7:05 am EDT

OOPS! ATE ONE OF YOUR HOSTESS CHOCOLATE CUP CAKES THIS AM. BIT INTO A SMALL STRIP OF PLASTIC ABOUT 3/4 INCHES LONG AND LESS THAN 1/16 THICK. (JUST A GUESS - I AM NOT STRONG ON MEASUREMENTS).

INFORMATION ON BOX: SEPT. 29 2019 G [protected] 202 20:48 L12.

I THINK IT WOULD BE ADVISABLE TO CHECK THIS PRODUCTION LINE - DO A RECALL OR WHATEVER YOU DO TO CORRECT THIS BEFORE SOMEONE GETS HURT.

MY HOME PHONE IS: [protected]

T
T
Texas Proud!
US
Jun 26, 2019 2:07 pm EDT

I recently bought a box of Ding Dongs. Haven't had them since our kids were young.
I laughed at how small the cakes were as compared to years ago, but was very disappointed at the dryness of the cake as well as the very thin layer of chocolate coating.
I do not plan to buy them again.
Cutting back on quality was a bad business decision!
Jane from Cypress, Texas

ComplaintsBoard
D
12:12 pm EDT

Hostess Brands hostess ding dongs

I purchased a box of your Ding Dongs last week. It was a box that had 10 cakes in it. Every last one of them was smashed. The box itself didn't have a dent in it so I know the problem wasn't that the box got smashed or damaged during shipping or at the store. The problem was at your factory. Each box I have purchased over the last couple months has had at least a couple smashed ones but this box was the worst. Your products aren't cheap and my budget can't afford to buy food that's not edible. I'll be switching to another brand.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
1:24 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands birthday cake mini muffins

Hello. I purchased a 6 pack of birthday cake muffins. Every single pack in the box had no sprinkles in them. It was only cake. Each package shows there are a bunch of sprinkles in each muffin. My children really love these and were looking forward to them but were disappointed when they opened every single pack to find no sprinkles. Please if possible check them before they go into the package. Thank you

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
K
12:38 pm EDT

Hostess Brands cream cheese danish

I purchased these at meijer, so disappointed in them, they were within date (3 weeks) but even though wrapped individually, they are dry and stale tasting.
Some had no cream cheese on top at all, and some of the others had lost their icing.
I'm surprised you would put these out under your brand name, $3.50 wasted on groceries.
K Long, 1839 Olympia, 45805

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
L
9:50 pm EDT

Hostess Brands hostess brownies cookies and creme 5/17

Just bought Hostess Brownies Cookies and Crème
My son with peanut allergy tasted one and immediately had reaction of itchy throat / read ingredients and saw peanut flour.
It was listed in bold print but box photo was so deceiving I did not check. Had oreo cookies and brownie on it so did not think had any peanut product.
I realize my mistake but why use peanut flour anyway when so many kids are allergic and it is a product for kids. It seemed somewhat hidden and should at least be listed on front packaging.
Lisa Altenbach

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
M
3:53 am EDT

Hostess Brands hostess ding dongs

Ok I am a huge Ding Dong lover and I buy them a lot, to much. Well the last month or two every box that I buy they have been so dry and crumbly that it haha you eating them! What on earth have you all done with the ding dongs? Please please change something in them so they don't choke you when you eat them! Info on my box is as follows- best by July 03, 2019. G0419 [protected]:21.
Thanks,
Shandra

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
M
8:32 pm EDT

Hostess Brands white powdered donuts

I went to the store today and purchased powdered donuts which this is my favorite out of the hostess line. But today it tasted really funny and had a weird taste. The inside was not close to being soft. The texture felt like it had been baked to long or it was stale. I checked the expiration date and it doesn't expire until june 20th. Did the recipe change or did I get a bad batch?

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
10:17 am EDT

Hostess Brands ding dongs

As a longtime Hostess cakes fan, I recently purchased a box of Ding Dongs. To my surprise, they were dry and had virtually no cream filling. The code on the box (under the sell by date) was G0301 [protected]:11.

There are other products of this type on the market that actually deliver what they advertise - I'll buy them in the future. I would, however, appreciate a refund for this purchase.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
B
11:27 am EDT

Hostess Brands twinkies

Purchased a 10 pack of individually wrapped cakes Twinkies (golden sponge cakes with creamy filling).
Only to find all 10 old and hard. These were very dissatisfying. We ended up throwing them out. Don't know if I'll buy them again and waste more money. Expiration date says june 19, 2019. Upc# 8 [protected] 9
I know my son who was upset & disappointed

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
B
9:33 pm EDT

Hostess Brands ding dongs

Tonight I purchased a box of 10 Dong Dongs from Cub Foods in Chanhassen, MN, and there were only 9 in the package and 1 sealed empty wrapper. I'm including a picture of the wrapper but it's hard to capture the fact that it is completely sealed in a photo. I feel I'm owed a Ding Dong and would appreciate a coupon being sent to me at:
7531 Kimberly Ln, Eden Prairie, MN 55346

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
E
11:57 am EDT

Hostess Brands bakery petites caramel flavor

I purchased these Petites from from Big Y Supermarket on 4-17-2019 When I bite into one of them it tasted terrible . They had a foul smell to them. When I smelled into the bag the odor was a strong petroleum fuel like smell. I returned them to big y and was given a refund. I would like you please check that batch of Petites and see if there is a problem . I have purchased the other flavors of this product and been very satisfied. Please look into this product and advise me of your findings.

Thank you.
Fran Zeranski
[protected]@aol.com

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
G
11:03 pm EDT

Hostess Brands bakery petites

Yuck! These taste terrible and I like anything 'bakery'!
Turning 59 in June. I grew up eating every item you have ever made.
Strawberries and creme Petites and White Fudge Vanilla Petites... gross. Just the grossest taste ever. To the garbage they go. I'm very disappointed. I get one treat a day with my almond milk and now I'll switch to another brand.
Not good.
Gina Maria Wright

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
L
8:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands cream cheese danishes

We just got these in our store so I bought a box for 3.50 and got them home and they were stale and not as big as they use to be. And was disappointed how little the amount of cream cheese that was in them. I use to buy them all the time my kids loved them. Now they rather have a little Debbie came instead. At least they haven't changed the sizes of their cakes.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
V
12:45 am EDT

Hostess Brands bag of chocolate mini donuts

Although this product is within the expiration date when I opened it the donuts were hard and stale. This is the second bag in one week from the same store that has been extremely stale. The other bag was your cinnamon crunch Donuts. I bought both products at a Speedway by my house which I often frequent and have never had this problem until this week.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
A
9:59 pm EDT

Hostess Brands bakery petites

I purchased your new strawberries and creme bakery petites from local dollar general. During the same purchase I also bought the double chocolate flavor. The chocolate were fine, but the strawberry look nothing like the package. It's like they have melted at some point, and no sprinkles. This had to affect the flavor because it was not a pleasant bite.

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
C
9:01 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We bought a box of ding dogs like we always do. We eat the crap out of ding Dongs. They are the best. However we got a box last night. Omg they were nasty. I though it was just me when I ate one. But then my son and boyfriend came and said something. They are dry, hard, and some weird nasty taste. The weird taste is not in middle part it's the cholocate...

Read full review of Hostess Brands
ComplaintsBoard
D
1:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hostess Brands zingers (vanilla)

I had recently bought a 3 pack of your vanilla zingers. I had been eating them, when I went to eat the last one, I noticed that there was something dark black that looked like it was baked into the bottom end of it. Enclosed are a few pictures and the information that was on the package as far as date and some kind of a code. I would greatly appreciate it if maybe you could send a coupon for another 3 pack?

Read full review of Hostess Brands
View 0 more photos
Hide full review
ComplaintsBoard
S
3:54 pm EDT

Hostess Brands hostess ding dongs

I purchased a box of Hostess Ding Dongs, like I do every week, cause my family eats a lot of Hostess products. My son took two and gobbled them down. I decided I wanted some and got two out of the box. The first one I ate was delicious as usual. I open the second one and took a bite...all I could taste was chemicals! I smelt of it and got my boyfriend to smell it and it smelt of pure chemical. I looked at the box to recheck the expiration date and it had "best sell by May 20, 2019". I saved the product and going to try and get it tested as to what chemical is in it.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
B
9:18 am EDT

Hostess Brands zingers and ding dong

I brought a box of Zingers which 8 out of 10 was very small and didn't have any filling in them. Also brought a box of ding dong and the first one I pulled out to eat it didn't have any filling in it. Very disappointed in the quality of Hostess and this should have been caught before getting out to the customers. Best by May 29 2019 . [protected] package in the 1400 hour.Thank you.

Read full review of Hostess Brands
Hide full review
ComplaintsBoard
S
11:48 am EDT

Hostess Brands donettes

Date on product May 13 2019
G [protected] 068 19:31 02

Stale

Second time I've purchased these only to be stale.

Don't know how much more information you need.

Bought these on April 9 and they were stale when I got home.

Stale & dry.
Stale. Stale. Stale. Stale. Stale. Stale. Stale.
Poor quality. Poor quality. Poor quality. Poor quality.

Please note these were awful.

Read full review of Hostess Brands
View 0 more photos
Update by Susanna Campbell
Apr 09, 2019 11:05 am EDT

Stale. Again.

Hide full review

Hostess Brands Reviews 0

Looks like Hostess Brands has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Hostess Brands, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Strawberry two pack cupcake was posted on Aug 31, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 807 reviews. Hostess Brands has resolved 6 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.5
12 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
    Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number
    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
    Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number
    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.