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www.hostesscakes.com

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Hostess Brands Complaints 807

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D
1:50 pm EDT

Hostess Brands raspberry zingers

I love your products, but when I opened the box of Raspberry Zingers, one of my favorites, I couldn't believe it, the size of these cake were so small compared to the size they use to be, I'd say at lease twice the size. They are the size of my index finger and I don't have big hands, two bites and it's gone. They don't even fill the box, now come on, that's ridiculous. I'm getting tired of paying more for less, this has been going on in our country for waaay to long, it's time to stop it, it's time to at least give us decent portions for what we pay for. I have attached a couple of pictures

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11:07 pm EDT
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Hostess Brands white powdered donuts

Hello we bought a package of white powdered donuts from 7-11 in Midwest city, OK... best date is July 13th, 2018...
well we got home opened them and had a few and it had a funny taste and didn't smell sweet if that makes sense. they look fine jus the taste and smell.. We love your company's products we get them often everyone loves something different... What do I do about the donuts? please contact me at [protected]@gmail.com

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2:43 pm EDT

Hostess Brands red white & blue twinkies

I bought these twinkies for July 4th. I was very disappointed in the product. Box comes with 10 individually wrapped twinkies. However 9 out of my 10 were not sealed. Every twinkie but one was hard and stale, not edible! I am a twinkie lover but I don't know when or if I will buy anymore after this experience. To top it off I threw my grocery receipt away and am not able to return this box of rocks aka twinkies.

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6:51 pm EDT

Hostess Brands suzy-qs

I purchased a box of Suzy-Qs at a Fred Meyer store in Scappoose, Oregon. I opened the box and went to eat one Suzy-Q. The cake was VERY stale. :-(
I opened another one, hoping that was a one-off as they are all separately packaged. Took a bite of the 2nd one. Again, the cake was VERY STALE. :-(
I am very disappointed. Your company already shrunk the size of the Suzy-Qs, yet you raised the price. Now they are stale.

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9:23 pm EDT
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Hostess Brands white fudge ding dong

We bought a box of the white fudge ding dongs at the Walmart in Union, SC yesterday the best buy date is July 18th 2018... I gave all of my kids one, and one of my daughters said hers tasted weird. She normally loves them. I took it and checked it out. It had a very unpleasant smell, felt kind of slimy, and it tasted bad. I assume it could be molded. This could make a child or anyone pretty sick.

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10:29 pm EDT

Hostess Brands cherry pies

I bought 2 cherry pies from the 99 cent store and they were the worst pies I have ever eaten, they were soft and doughy. I usually get them from qt and they have more of a crunch to them. They should not be selling those pies. Something needs to be done about this and I also should get my money back. I think since hostess got taken over by someone else it has went down hill. What a shame I use to love hostess.

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11:23 am EDT

Hostess Brands cinnamon sugar crunch donuts

I am extremely pissed off! My children where eating a bag of your doughnuts and as they are finishing them my four yr old brings me a chewed up moldy doughnut!

We dont usually by the doughnuts unless its hunting season, and now we will never by them again.

I would really hope there are people examaning the ending products before they are packaged and sold!

My kids are 4 yrs old and 10 months i hope for the sake of the company no one gets ill!

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10:50 am EDT
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Hostess Brands powdered donettes

Bought these bag of doughnut in Memphis 6/16/2018 at a Walgreens. They taste terrible. I buy these at home all the time in IL and never experienced this. I do have a nut allergy and after eating two of these I did experience a slight reaction in mouth as I do with nuts. Only nuts a lot worse. I stopped eating them. The taste is horrible, i can't explain.
July 6, 2018
F [protected] 122 00:45 D1
Thank you
Debra Mendenhall
[protected]@gmail.com

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1:03 pm EDT
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Hostess Brands hostess cupcakes

Hello,

I recently purchased a box of cupcakes from a Food Basics in Niagara Falls, ON. The box was sealed when purchased however once opened and after eating one sealed cupcake. I discovered that every other cupcake had the plastic wrapping broke/ripped open excluding one. Not sure how this is possible when the box was seal when I purchased it. I want to make sure nothing was tampered with and I am not in any danger as I am pregnant. Bar CodeL [protected] 6. Stamped on the front of the box is the numbers [protected] [protected] Best Before 2018SE23 B.

Can you please look into this and advise as I am extremely scared and concerned. I have never encountered this and am PREGNANT.

Please get back to me ASAP. Email: [protected]@gmail.com

Thank you.

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7:47 am EDT

Hostess Brands suzyq's hotess brands, llc. kansas city, mo

I purchased a box of SuzyQ's on June 9th 2018. I opened one, slit it to share. Very dry cake and the cream in the middle thick, hard and heavy. I checked the expiration date. July 21 2018.
If it's stale a month before This was the # on box date, how stale will it be in a month?
Returning these to the store today. Go back to the original recipe.
My husband and I are both in our mid 40's and remember how good Hostess products used to be. Cake was moist, chocolatey and white fluffy cream in middle. Never once was the product stale while growing up.
I hope the people responsible for quality control will listen to all the complaints.
Being an owner of a businesses, we know the importance of customer service.
Without quality and service, you will loose the business.
This was the # on box
JUL 21 2018
F [protected] 137 18:34 L11

I hope you realize I would not take this much time to complain about something and give as much detail as I have if there wasn't a real problem. I hope I hear back from you. If I don't then I know how serious you are about taking care of your customers and producing a quality product.

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3:21 pm EDT

Hostess Brands donettes

I bought a bag of double chocolate flavored mini donuts. UPC no
[protected] 7
Date Jul 16 2018
F [protected] 132 11:16
Bought on June 7, 2018 at walmart in Pinellas Park, Florida.
Donuts were all stuck together kinda like melted together and then put on shelf to be sold.. Flavor wasn't the best either. My daughter wouldn't even eat them because of this.

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2:39 pm EDT

Hostess Brands twinkies

We buy tweekies every week since my children can't go without them lol
We buy 5 boxes per week on Fridays
On May 26st 2018 we bought them from market basket in attleboro mass this was the first time I ever ever seen tweekies moldy all 5 boxes we brought back to the store and the manager was very rude and refused to exchange or refund them we have just filed a complaint with market baskets corp. Office about there management but just want you to no the issue we had yes we will always continue buying your products as my children will not go wiith out then . We did throw them in trash so I don't have theexp. Date or bar code sorry
Thank you
William Silva
Small time daycare center
4 third street
Providence r.i.
02906

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10:33 pm EDT

Hostess Brands powdered mini donuts/donettes

I bought a bag at my local gas station and when I opened the package I noticed they didn't smell right, so I immediately looked at the expiration date. They aren't set to expire for another week, so I ignored the smell and ate one. They taste extremely expired and not good at all. The worst donut I have ever had, which is slightly upsetting. I was hoping to be extremely satisfied like I have been ever other time, but this makes me never want to buy another bag again.

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4:18 pm EDT

Hostess Brands twinkies/ding dong variety pack 32 count

I just purchased the 32 count variety pack today. Disappointed when I opened the box and found the interior boxes smashed. When purchasing a large box with smaller boxes inside, they should be perfect. This is damage obviously done at the factory. I am requesting that your company makes it right. I have pictures of the damage and also the UPC.

Thank you

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12:42 pm EDT
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Hostess Brands hoho’s

I just bought a box of HoHo's and sooo disappointed. I don't buy a lot of hostess products, but when I do I have been satisfied with it. Today not so much. The filling is all crumbly and very distasteful. I would send a photo but this sight doesn't allow it. Information as follows: best by Jun 15, 2018; F 04 11. 23000 101 1353; code 8 88109 11006 2. I'm hoping that this was a fluke and I'm the future will only taste better. Thank you.

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9:23 am EDT
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Hostess Brands ho ho's

Bought a box of Hostess Ho Ho's with ex date of 6-14-2018. This product was horrible. So very dry. To buy a product that was not only very dry but much smaller than it use to be and they aren't cheap, is upsetting. Extremely dissatisfied. Why does my complaint have to be 350 words or it may not get attention. I stated the facts, pure and simple. Another reason for disappointment. There 389 words

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8:51 pm EDT

Hostess Brands peanut butter ho hos

I bought a ten package box and the majority of them werent sealed the whole way. I didnt notice at first until I tried to bite into one and it was rock hard. I really enjoy the hostess products i hope its not an issue ive never had that problems before. Thanks for your time. Oh I guess I have to write some more. Well the few that were sealed right were delicious thank you

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6:49 am EDT

Hostess Brands suzyq's

I purchased a box of SuzyQ's yesterday, May 20. My husband and I opened one, slit it to share. Very dry cake. I checked the expiration date. June 28 2018.
If it's stale a month before expiration date, how stale will it be in a month?
Returning these to the store today.
My husband and I are both in our mid 60's and remember how good Hostess products used to be. Never once was the product stale while growing up.
I hope the people responsible for quality control will listen to all the complaints.
Being owners of two businesses, we know the importance of customer service.
Without quality and service, you will loose the business.

F [protected] 114 11:43 L12 This was the # on box

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2:57 pm EDT
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Hostess Brands stale bread with erroneous expiration date

Yesterday I bought a loaf of Hostess white bread. When I opened it, the bread was stale. I checked the best by date and it said it was good till June 27th, 2018. Today is May 18th, 2018. If it is stale now then how can it be fresh in approx. 5 weeks? Does bread last 5 weeks? The code is F04238400113L 10:10. There was definitely some kind of mix up with quality control at your plant. I got stuck with stale bread because of it. I want a refund or compensation or I will never buy again.

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3:04 pm EDT

Hostess Brands hostess donettes

I purchased a small package of Hostess donettes, upon opening and driving down the road on our trip I had to pull over to spit out the product. It was like someone poured perfume on the donettes. I checked the date they were good till 6/21/18, the bar code 8810905004. I am requesting for my trouble coupons for free hostess items thank you very much

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Strawberry two pack cupcake was posted on Aug 31, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 807 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
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    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
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    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 07, 2024
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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