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Hostess Brands Complaints 809

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5:13 pm EDT
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Hostess Brands suzy q's

I dont know what Hostess was thinking by bringing back the best cake they had and absolutly destroying them. The chocolate cake not only has no flavor but its dry as hell and the cream is so minimal why bother. Very disapointed and I will never purchase them again. Alot of companies bring back items with much disappointment when the recipe is changed and clearly thats what has been done. In the effort of skimping to make themselfs money, the public that knows these cakes the way they were will not be adding to their profits.

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7:38 am EDT
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Hostess Brands product taste

I purchased two boxes of the New Apple Streusel coffee cakes. I tasted various cakes from the two boxes I purchased and they all tasted terrible. They seemed as though they were sprayed with an anti freeze based chemical. They were so repulsive in taste that I threw the contents of two boxes in the garbage, except for the three I ate. ( at a cost of 3.19 per box ) Please send me a refund and pull these off the market!

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2:26 pm EDT
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Hostess Brands white fudge ding dong

I just bought a one of the new white fudge ding dong and it taste and smell like chemical. It taste horrible and it smell loud. I just bought this pie and i open the package and the smell was loud and very noticeable. When I bite it I had to spit it out and brush my teeth. The smell is still lingering around my home. I was really excited to try this new product but not any more.

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3:40 pm EDT

Hostess Brands hostess zingers

I purchased two boxes of Hostess raspberry zingers, one box the labeling was different from the other the word raspberry was in large print on one box and small print on the other… I got home the wife opened a box and put them in the glass cake holder so the grandbabies could access them easily, I came through pick one up opened it the first bite it was as if I had Took a drink of some type of chemical, the feeling in my mouth cannot be described, it absorbs quickly and the taste was so bad that I started throwing up immediately for five minutes or so I was throwing up, we quickly distinguished between the two boxes the rapper had C 20:03 ... good box had B 8:28 unfortunately she had not tip the boxes so as to get a code off of it… They were purchased at the super dollar in Rose Hill VA 24281 it is a subsidiary of food city, I have the one that I bit off of that made me so sick and also three others with the same code, I am trying to find somewhere that it can be analyzed to determine what type of chemical is on this or in this linger…
Larry m Long

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8:59 am EDT

Hostess Brands donettes

I bought a bag of Donettes at my local Shoprite yesterday, they were located at the entrance of the store on sale for $1.99. I did my shopping went home put my groceries away and then last night my boyfriend went to go get a glass of milk and grabbed the bag of donettes. He opened the bag, grabbed one and bite into one...he immediately spit it out and gagged.. It tasted horrible and old. We looked at the date on the package and could not believe it, the expiration date was June 29, 2017, exactly 4 months. How can Shoprite put something on the shelf that is 4 months old? How could they still have them in stock? OR did Hostess ship it to them and didn't realize they were old? How can Hostess or Shoprite even let something like this get past them? I want an explanation as to how this could possibly have happened. We called Shoprite and they said that we can bring the bag back with the receipt and they will give me back my money. No apologies or nothing! So unprofessional! I will be making sure that someone apologizes!

Will expect a reply within 24 hours, NOT 4 months.

Thanks
Maria Valente
[protected]

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2:47 pm EDT
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Hostess Brands ding dongs

I purchased Ding Dongs the other day from Wal-Mart. I go to eat one and there was no cream filling. Today 10/29/17 my daughter ate one and again there was no filling! It's extremely frustrating. I'm a single mother and can't efford to always buy them, but when I do I enjoy them every much. My child and I are very disappointed! What can you do to make up for it?

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3:27 pm EDT

Hostess Brands hostess ho ho's

I am a long consumer of Hostess Ho Ho's, 45 years. I have noticed that Hostess has changed the Ho Ho Brand. Hostess has replaced the dark chocolate with a cheaper less dark chocolate that doesn't taste as good as the old Ho Ho's from the past. I am disappointed, that Hostess has changed the quality of the Hostess Ho Ho's. I am not going to purchase any more Hostess Ho, Ho's.

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2:00 pm EDT
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Hostess Brands chocolate-covered twinkies

On 10/25/2017 I purchase a box of chocolate-covered Twinkies at my local market package was not expired open them the next morning had one for breakfast it had a strong chemical smell and taste. Not only did they smell and taste of chemicals the after effect caused numbing effects within my mouth.Thinking that it was mainly only one I opened another and another and another all the same I return them to the store for a refund and the complaint the store management said I needed to contact Hostess myself, and stated that this was not the first complaint they had from the hostess line of snacks. So here I am contacting you. In hopes that we may resolve this. Until some resolution has been made of your qualities I will no longer purchase Hostess snacks thank you.

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8:14 pm EDT
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Hostess Brands mini muffins-blueberry

I am writing to let you know how disappointed I was when I opened a package of the Blueberry mini muffins.They were so tiny and to dense.I understand trying to cut corners with the rising cost of everything, but making them this small is crazy.They use to be mini but took two bites & light and fluffy, now they are barely 1 bite not fluffy and taste like they were over cooked I hope this was just a bad batch and not your new way of saving a few cents,

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9:46 am EDT

Hostess Brands donettes powdered

I was eating one of the donnettes I just barely pulled out of the package and I bit down and I feel this pain in my tooth, I felt something hard and I freaked out, I reached inside my mouth and pulled out this plastic piece. It was a little upsetting due to the fact that my son was just about to eat it and lucky he didn't cause he could have choked. I was very surprised cause I buy them all the time and have only had issues with them being moldy never things inside!

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10:24 am EDT

Hostess Brands ho ho's, suzy q's

I am so disappointed with Hostess changing their receipes. I grew up loving Suzy Q's and Ho Ho's. Imagine my surprise when I opened a box of HoHo's recently and was horrified to see the chocolate was changed from dark chocolate to milk chocolate...or whatever that was...AWFUL! Dear Hostess,
GO BACK TO THE BEGINNING, BECAUSE YOU SUCK! Please return to the original recipes. This is what set Hostess apart from the rest. Until then, I'm done as a customer.

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9:10 am EDT
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Hostess Brands cherry pies

I recently purchased a cherry pie from the grocery store. I don't know what you did to the recipe, but it is not the same product that I had previously purchased. The dough is dense and soggy, not light, flaky, and crispy. The glaze on the pie is virtually non-existant, and there was hardly any filling in the pie. In fact, it looked like some of it had absorbed into the crust. I know that I used to love these pies, but I will not be purchasing them again. I don't know how you can put "new and improved" and "our best pie ever" on the box, because, quite frankly, these pies are absolutely horrible.

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8:37 pm EDT

Hostess Brands raspberry zinger, chocolate covered twinkie, chocolate twinkie

I recently purchased some of your products. They were not expired or even close to the expiration date. They were horrible and a disappointment. They were the raspberry zinger, the chocolate covered Twinkie (which was the worse) the cake was hard and the chocolate on it made it it hard and spongy. The chocolate Twinkie was also very firm not like cake at all. I tried the white fudge ding dong and it was the best out of all the products and it was still below average. The only product I would buy would be your coffee cake. I always enjoyed your products as a child but I’m disappointed now

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pobarjenkins
Minneapolis, US
Oct 20, 2017 12:48 am EDT
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Take the product along with your receipt back to the store of purchase. They should be able to assist you with a replacement or a refund.

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12:36 pm EDT
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Hostess Brands hostess donettes cinnamon sugar crunch

I usually am not one to complain and always give credit where its due but in this case I need to make a complaint. Recently my wife and I went grocery shopping at our local FoodLion. We decided this trip we would switch it up and try Hostess doughnuts as we haven't bought them in many months due to quality of product and the amount of bang you get for your buck. We have enjoyed the products over the years but as I stated the quality is poor and it always seems dry. The product I purchased was one bag of hostess doughnuts of the powder doughnuts and one bag of cinnamon sugar crunch. The powder doughnuts were dry, and just tasted horrible. We ate one and disposed of the bag. I was disappointed but not a big deal. I just said we won't buy hostess again. Here's my chief complaint. The next morning which was today my wife took a few out of the bag and put them in a zip loc bag to take to work. My daughter wanted them for breakfast so I gave her a few with milk. As she was eating one she noticed something weird about the taste and said something "blue" was on it. She had 3. She had eaten the first 2. I told her to stop and let me inspect. Upon inspection I spotted mold. I was pissed. How does this happen? Now I have to hope my wife or child doesn't get sick. I just want people to be aware and I want answers of how this happens? I have attached pics for proof of the date on package and the mold. I'm sorry hostess but you have lost my business!

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shannxmm
US
Oct 19, 2017 1:30 pm EDT
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Ever since Hostess bounced back from bankruptcy a few years back, the quality of their products has been rather lackluster. So I'm the least bit surprised by this. I recently bought a box of Twinkies a couple weeks ago and there was little to no cream in them. Needless to say I'm very disappointed about that.

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9:02 pm EDT
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Hostess Brands chocolate zingers

Purchased a box of chocolate zingers. I was primarily the person eating them at approximately 1-3am. Going into a dark kitchen, opening a package then consuming. Tonight I had finished cleaning the kitchen, reached into the zinger box, last one. I
Opened the package with the fluorescent kitchen light on and I am horrified by the sight of mold on the bottom of the cake. I am sick to think that I ate a whole box of mold over the last week.

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pobarjenkins
Minneapolis, US
Oct 19, 2017 12:52 am EDT
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Return them with your receipt to the store you purchased them at. They should be able to offer you a replacement or refund.

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11:39 am EDT
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Hostess Brands chocolate cupcakes

I have written to the company several times and never received a response. I wanted to know why they use animal shortening in the making of their product. Being a vegetarian/vegan I refuse to purchase this product let alone consume it. There is no reason for any company to use animal shortening or gelatin to process baked goods or any other food or supplement. There are countless people who do not purchase these things for similar reasons. I imagine that sales would increase dramatically for many companies if they also catered to vegetarians and vegans.

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Deborah B.
US
Jan 19, 2018 12:12 am EST

Having mine Ding Ding with a nice, cold glass of milk. Cheers.

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pobarjenkins
Minneapolis, US
Oct 19, 2017 3:07 am EDT
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Most likely they have some sort of relationship in place with a company that makes it most cost effective to use the animal shortening.

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12:17 am EDT

Hostess Brands hostess zinger. chocolate

I purchased a moldy zinger from Vendors unlimited vending machine. I took a bite without noticing and then went to check the other one I purchased. Both were in date Nov 7th and I am not sure but their are more that people can purchase. I would like to reimbursed for the money I wasted on these items. I am not sure e who to contact and the company did not want to help me.

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10:25 am EDT

Hostess Brands moldy cupcake

Yesterday, I purchased a box of cupcakes. My daughter had one and handed me one to eat. While opening it I discovered it was moldy. I'm praying hers did not have any mold on it. I was completely disgusted.

I have bought these cupcakes many times I did have a problem once before with them being hard I just figured it was a bad box. I never expected them to have mold on them.

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3:34 pm EDT
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Hostess Brands hostess zingers

On 10/10/17 6:00p.m. while eaten a package of Zingers I began choking of what turned out to be a hard piece of plastic baked within the snack. I am requesting refund and compensation for this terrible and dangerous experience. Needless to say I will never feel comfortable eating your "treats" again. Product was sold at Exxon gas station 3100 John F Kennedy Blvd. Union City, New Jersey.

Number provided on front of package F [protected] x 08:20 l
number on packaging barcode [protected]

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10:20 pm EDT

Hostess Brands chocolate chip muffin

Hello, I went to circle k gas station in ellettsville Indiana today (10/11/2017) I bought a chocolate chip muffin that you guys make. On my lunch break at work I get my muffin start eating it, it tasted a little funny so I turn my car light on to check it out and I seen mold all over the top of the muffin! I'm disgusted! I really hope I don't get sick from eating mold!

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About Hostess Brands

Screenshot Hostess Brands
Hostess Brands is a food company known for its range of snack cakes and baked goods. Their product lineup includes iconic treats like Twinkies, CupCakes, Ding Dongs, and Ho Hos. They cater to snack enthusiasts with a variety of flavors and seasonal offerings available in grocery stores and retailers across the United States.
How to file a complaint about Hostess Brands?

1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Hostess Brands. Make it specific and clear, such as "Incorrect Twinkies Expiration Date" or "Delayed Delivery of Hostess CupCakes".

4. Detailing the experience: In the complaint details section, describe your experience with Hostess Brands thoroughly. Mention the product or service you are complaining about, including any relevant dates and locations. Provide a clear description of the issue, such as a problem with the quality of a snack, incorrect labeling, or poor customer service. Include any steps you have taken to resolve the issue, such as contacting customer service, and the response you received from Hostess Brands. Explain how this issue has personally affected you, whether it's through financial loss, health concerns, or disappointment with the product.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, photos of the product, or correspondence with the company. Be cautious not to include sensitive personal information in the documents you upload.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what you would like Hostess Brands to do to resolve your complaint, whether it's a refund, an exchange, or another form of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, check back regularly on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from Hostess Brands itself, so it's important to monitor the progress of your complaint.

Overview of Hostess Brands complaint handling

Hostess Brands reviews first appeared on Complaints Board on Oct 22, 2009. The latest review Donettes was posted on Nov 19, 2024. The latest complaint hostess donettes powdered sugar was resolved on Oct 04, 2019. Hostess Brands has an average consumer rating of 1 stars from 809 reviews. Hostess Brands has resolved 6 complaints.
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  1. Hostess Brands Contacts

  2. Hostess Brands phone numbers
    +1 (646) 277-1228
    +1 (646) 277-1228
    Click up if you have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (646) 277-1228 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (646) 277-1228 phone number
    Investor Inquiries
    +1 (800) 483-7253
    +1 (800) 483-7253
    Click up if you have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have successfully reached Hostess Brands by calling +1 (800) 483-7253 phone number Click down if you have unsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number 0 0 users reported that they have UNsuccessfully reached Hostess Brands by calling +1 (800) 483-7253 phone number
    Customer Service
  3. Hostess Brands emails
  4. Hostess Brands address
    7905 Quivira, Kansas City, Missouri, 66215, United States
  5. Hostess Brands social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Hostess Brands contacts
Hostess Brands Category
Hostess Brands is ranked 10 among 22 companies in the Snack Foods category

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