H&R Block / HRB Digital review: Partial tax return stolen

The day of 02/26/2022 earlier that afternoon around 16:23pm I had a strange authorization for $1.00 pending. I thought nothing of it. Later on while I was at home watching television, at 20:34:43pm I got a notice of a withdrawal of $283.00 from a Wells Fargo Bank ATM. The location was 3530 WILSHIRE BLVD, Los Angeles, CA 90010. I immediately contacted H&R Block Emerald Prepaid Mastercard customer service. I explained the situation. While on the phone several other charges occurred. I was furious. Another charge 20:35:17pm for $203.00, then 20:35:51pm for $483.00 all at the same address. I was screaming and was sick to my stomach. The customer service guy told me to hold on while he tried to do something. I told him I had my card right in front of me and I read everything to him. I explained the last place I used it physically was at Jack N Box drive thru. I took a picture of my card but the guy said he didn't need it. I was still on the phone with the Representative while he was working on my account. Still on the phone at 20:41:20pm yet another charge at the ATM next to the original one 3550 Wilshire for $483.00. Oh My Gosh! I couldn't believe what was happening. I asked what the hell they could do on their end before they get all of it. Yet again another transaction was made for $483.00 and this was the same ATM at 20:42:06pm. I was yelling and completely exhausted. The representative said that they finally froze the card. I was sent paperwork after filling it out and giving a statement that I just reported.

I was sent a denial letter on March 3, 2022 that I have included. I have sent in an appeal and still waiting for their answer.

1. I requested a refund of the stolen funds

2. I requested that the representative be retrained better on handling Crime in Progress calls and how he could have handled, Facetimed, advised me to contact my local authorities, take an instant photo to compare my photo against the criminal who was at the ATM.

3.During the Investigation could photos been obtained from Wells Fargo Bank or compare the information with the Bank records

4.Treat customers with better respect during a grand theft crime.