HSBC Holdings review: credit card ripoffs! 140

has anyone out there had any success in getting fees reveresed? does anyone have any advice?
like so many others on here i have been hit with a $39 late fee and £25 returned check as when i was making my first online payment (for the full amount to pay off the card) i entered a wrong digit on the bank routing number. i received no notification that the payment had been rejected. a week later i got an email saying my payment was late. the CSR refused to reverse the fee and was quite rude.
in contrast, the very same day i made the payment to hsbc retail, i also made a payment to citigroup and washington mutual (chase) where i made the same error on the routing number. citi informed me immediately that there was an error and gave me no extra charges. wamu did charge me but once i called them they immediately reversed the fee.
i am so angry about the hsbc service that i am willing to leave the fees on the card and deal with the bad credit rating. it is a matter of principle. they clearly do not value their customers and in today's economy banks should be 1) doing everything they can to encourage and reward those who are actually trying to pay off their debt and 2) scrambling to differentiate themselves from the competition and build loyalty with their customers.
i will NEVER shop at COMPUSA again (it is through them that i have ended up with these muppets at hsbc) or anything to do with hsbc retail and i intend to tell all my friends and family about this HORRIBLE experience.
i know how important word of mouth is to these marketers, so i would encourage everyone to get on as many blogs, facebook, twitter, etc as they can and pose about their bad experiences. these companies have people who mine these blogs as they reach so many people in such a quick time.

Dear Complaints Board,
I would like clarification as to where my money went as a short share holder of HSBC American ADR during the rights issue.
My short right were held through expiration and as such I was was held liable for the difference. First, I was under the impression a cash delivery would take place because they were held through expiration,
instead I was held liable for the cash and put 500 short shares of HBC stock.
My broker told me as a short share holder through this right offering that I would not be held liable for the rights, but I was. It cost me dearly.
I do not know what the short interest was on the rights issue date, but I gather that this is one primary funding source for the discounted shares that were offered for share holders of HSBC. Surely the short share interest had to be of significant size during the rights issue, however it did not seem of pertinent at the time and so I am not sure what it was.

As for overseas jobs, Hsbc is NOT AN AMERICAN Company, so next time you decide to choose an auto finance company, you might want to research it first.

I have a Best Buy credit card through HSBC Retail Services and first let me tell you not only do they charge you a $39.00 late fee if your ONE day late but they charge all their customers TWICE for the month of March because February only has 28 days. So not only do you make a payment in February but you make TWO for the month of March. I am so fed up with this company along with their customer service. None of the agents want to help, they keep interupting and always say they are right. I have numerous credit cards and they are the ONLY company I have problems with EVERY MONTH. I will NEVER use HSBC Retail Services again!

dear sir,
today i recieved a message that they r charging annual fee for alife time free card.they r doing 420, now what should i do?should i complaint rbi?my credit card no. is [protected].

I, too, have had nothing but problems with this freaking company! I bought 2 computeres from them --Gateway--they neglected to tell me that it was a revolving account and that after a certain amount of time, the interest rate would go up! UP meaning sky high---my interest rate is almost half of my payment amount due. I tried on more than one occasion talking to these people and they all say that that is the way it is with a revolving account...talk about shady dealings. What ever happened to Obama's law that was supposed to help consumers that are getting ripped off by companies such as this? By now, all these companies have already raised their rates on the consumers and have charged us out the butt!

This is the first time ever for me at 46 looking for an answer as to why a local kawaski dealership would even allow HSBC to finance anyone who is 16 years old with no credit history. Not only that, this acccounts protection plan that was paid for over 32 months did nothing to assist when the creditor was unemployed for 8 months after paying the required TAP insurance. HSBC card services is a scam as well as the Kawasaki dealership in Tyngsboro Ma. Shame on them for allowing this to happen. And even more remorseful, shame on HSBC for acquiring a collection agency as shady as Corporate Receiveables, they are they most shameful, shady, unethical, lying group of individuals I have ever dealt with. What a shame this is what we have come to

11/19/09 I see that I am At the starting gate or at the end of the hangmans noss . I have a no int. account with Best Buy / HSBC always paid on time and lot more than min. I got Nov. statement with a late fee for Oct.and called them. Was told it had not been posted, not their fault its the postal service. No more info from them, I complained at BEST BUY forum .when I called 11/18/09 The csr agreed to take off the late fee after my $1oo.00 payment I sent for Nov. was posted. Now I can`t get on the Best Buy forum to follow up, its like I am blocked.
(google 2500steve or unposted payments as i cant read it or access itnow ) I still can`t believe that any company would cunduct business like this. But I have been checking other sites and it is common for these two worldwide. Everyone needs to ck out sites-- workbench, hsbc and best buy complaints, you will find thousands .

We need to all start emailing and filing complaints to the BBB, postal inspectors, consumer affairs, Federal trade commision, news media, polititions, ( note they may be tied to their hips? ). At the very least start with friends, family, clubs. I belong to a small club that is part of a national group that raises funds for charities. Localy we are only 250 or so but nationaly about half a million or so members. I have a meeting coming up and will bring this up with our member that is a director in the national side. It may be a small start but i learned that sitting round and complaing wont change our problem with these companies and their side kicks. We need to take the time and file the complaints. Remember they take on one complaint at a time with a well rehearst script and its same as done. We and I say all need to push all the agencies to take action against these companies. Check out other sites and inspire others to take action.

I know many have been fighting this along time and I am just starting, but minor complaints will not get their attention or change anything. I wish all better luck and we will need it. 2520steve

Dear Sir,

I am a card holder of HSBC Bank bearing No. [protected].
I wish to inform you that since last two years I am paying all my dues
regularly.

I wish to inform you that I have alraedy sent you a mail stating that
inspite of paying all dues in tme you have charged me a late payment charges,
service charges and finance charges on it for four times that is approx.
Rs. 2000 where as you had given a credit of Rs.895 only.

I once again wish to inform you to please look in this matter most urgengtly
and seriously.

Please note I will not pay for which neither I am faulty nor I have used
your services so if you do not want to reverse this charges then cancel
my card with immediate effect and settle my account for which only I have
used your cards. Now onwards I will not pay any dues if you continue to
charge and I am not responsible for any unused dues shown by you in my cards.

Awaiting your immediate action in the matter.

Thanking You,

Yours Faithfully,
Anil Shah

Cc. Finanace Ministry - Honable Finance Minister Mr. Pranab Mukherjee
Governor Reserve Bank Of India - New Delhi
Consumer Education AND Research Society Surksha Sankool Thaltej - Ahmedabad

I agree also with everyone. I can't even get a rep on the phone. They just keep tacking on 29.95 plus other fees and now the bill is outrageous. What can I do to stop this so I can pay them off?

HSBC not providing any hard coply of bill and mail statement. They sending sms sometime and charging for late payment and minimum amount. I asked them for sending me bill and I will pay the all as confirmed by them Rs. 5086. But they didn't send any hard copy no any mail or sms.Again they start sometime sms for minimum amount and send the collection boy to collect. when we asked them why you sending collection boy for minimum amount and increase my due they told me the minimum amount goes to your extra charges. When I want to settle the amount as 5086 any close it because already my HSBC credit card was blocked they threat me that they will put my name in blacklist and I will never get any loan from any bank in future. It is a very big mistake that I used the the creadit card of Fraud Bank HSBC for Rs. 15, 000/- who likes to cheat people any time.

I don't know much about all this financing stuff but now that I'm reading all these crazy comments of people being misstreated I'm going to have to look into it with more detail..
Thank you all for posting your opinions..

During Canada RRSP/tax season loan approvals (or rejections) require a quick turnaround time. Two years ago they kept promising approval as did the customer service rep. and at the last minute my account was rejected which left me zero time to go back to my old bank which had approved it every year. Bad, bad service which cost me in tax savings and refunds.

Well I am both happy and shocked to learn of so many people who have complained against HSBC. I banked with HSBC in the UK for more than 10 years and never had a problem.In Dubai its been 5 years of hell with HSBC.The most recent events and staff attitudes shocking me to no end.

Both me and my husband have accounts, credit cards, a personal loan and overdraft facility with HSBC in Dubai and are status members. A couple of months ago he issued 2 cheques to a third party from his account.We had been told by our status advisor that when we issue chqs and it is deposited in a different back you have until 8.30am the next morning to make sure there are funds as the chq clears after this.My husband was travelling on the date the chq was due and the following 3 days were public holidays.He called HSBC from overseas at around 5pm after the bank had closed asking them if the chq had been presented as it would be in their system by then. He was told nothing had been deposited. He asked them was there any chance of it being deposited and ceared before the bank reopened and was told no because the bank is closed, it is after office hours and the next 3 days are public holidays by the central bank so the earliest would be when the bank reopens.

So we deposited enough funds for both chqs first thing in the morning on the day the bank reopened only to find out that by the end of the same day both cheques had bounced and we had been charged a service fee of 250dirhams for each returned chq.We went to see the status advisor the next morning only to find out he has been shifted to premier, is in the same building but cant meet with us. We meet with an indian lady who was perfectly polite to begin with but refused t admit that the bank was at fault. She told us that for the first chq we should have made sure funds were there before the holidays which we accepted however we also explained that he was travelling and called especially to check the status and also because the status advisor previously had told us the chqs are not cleared on the same day unless it is the same bank. She refused to accept this. Got extremely sarcastic and wewent round and round in circles for an hour with her refusing to take down our complaint and give us a complaint number! I told her that if we want to complain about anything it is our right to have an investigation and I also toldher I want them to listen to the call we had with the gentleman. She said for that we have to call the call centre as only they can listen to calls and she knows this because she used to work in the call centre (well bearing in mind we had already called the call centre the previous night and they said there had been a technical problem with their systems and had written a complaint thankfully and told me to vist the branch directly it was surprising she was telling us to go back to them! I thought they had all the facilities at the branch as the call centre always refer us to the branch. Also the call centres are based in India).

She did however eventually admit that she doesnt understand why the second chq bounced as funds were available and gave us a complaint no for that and told us she will be in touch. It is now 2 months since then and noone has even bothered to give us a single call regarding this matter. We also told her that we usually receive sms for all transactions which have gone on in the account which we have not been receiving for the last week. She said sms is a service from them which we should not rely on! Why offer a service that we cannot rely on? We also told her that usually an incoming or returned chq reflects on our statement online. Now it is only showing the charges for returned chq not the incoming or returned chq details. She said that was before they have changed the format to make it more convenient for their customers! Whats convenient about an inward clearing chq not showing on your bank statement?

Then the final straw came when I told her that 6 months ago we had signed a form with our previous status advisor to cancel our credit card payments being automatically taken from our account We wanted to pay them manually. The previous guy had cancelled the standing order and we had been paying manually for months until suddenly they started taking it from the account again without permission. This lady now told us you cannot pay manually if you have an account and REFUSED to believe that we had been paying it manually for over 6 months now (although its not difficult to check that from their systems right? or so one would think). When I asked how is it possible we signed something to cancel the standing order how can they start it again without our permission or signature she shrugged her shoulders and said "THE BANK CAN DO ANYTHING"! I said are you serious? She said yes the bank can do anything they want. I said can I record that on my phone and she was like sure go ahead. I said that if the bank can do anything should they not at least have the courtesy to write or email or phone us to tell us that these changes have been made to your account to which she replied no they dont have to! SImilar to the way they increase the status service charge from 75 dirhams to 200 dirhams without any notification!

So everyone please please beware of HSBC in DUBAI, or any branch in the UAE or in fact anywhere in the world. They are complete con artists. And dont forget "THE BANK CAN DO ANYTHING" and "THEY CAN MAKE ANY CHANGES WITHOUT HAVING TO INFORM THE CUSTOMER" and they can take any money from your account without your permission. And never expect your complaints to be taken seriously let alone solved. Telephone banking is a joke. Anything out of the ordinary and they cant help you. The branch is a joke. If you complain about anything their attitude changes. Teh kiosks are a useless "customer service" facility with 2 Filipina ladies sitting there looking pretty but unable to help with anythn outsde giving telephone numbers, filling in application forms and being extremely rude and rolling their eyes when a customer asks for info they cant give!

I made a payment on Dec. 23, 2009 with electronic check, at store. On Jan. 8, 2010 HSBC contacted me to see if I would bring payment up to date. I informed them I had made payment, the amount and on what date. I ended up going to bannk and getting documentation of payment, sent it and a letter explaining problem, registered mail. They contacted me a couple of times afterwards and had to explain everything everytime, they assured me they had everything they needed, but just had to find out where it went. Received letter today, Feb. 13, 2010, that my complaint was being nullified because I didn't send proof. I'm going to resend one more time and then I'm going to send copies of everything to better business bureau, att. general, and take everything to my lawyer i guess.

I am having the same issue as everyone else. I pay my bills online through the bank. I had no power and 2 feet of snow so even going to post office wasn't an option (it was closed most days anyway-hello 2 feet of snow in 12 hours not exactly common around here-and we were only predicted 4-8 inches)
So anyway, My payment (actually, I paid the account off) arrived late. 4 days (I actually paid on time but bank processing made it late). I called and explained the situation. The CR rep was not nice about it. I have had an account for years-and spent $1000's of dollars. I have never been late. at all.
The CRS was not helpful. I ended up paying the late fee by phone. I called to close the account because I am not happy with their Service over the late fee. They have no record of my payment. None. I had a confirmation #. No record. I paid again and immediately closed the account. then I got my bank statement-the first payment went through. I called-no record of it. No record of either payment.
###. Money is coming out of my checking account and they still say I owe. I gave them 5 days to get it fixed and send me a refund. Will update.

PS. PEOPLE-WRITE THE COMPANY THAT YOU ARE GETTING CREDIT WITH HBSC THROUGH. GUITAR CENTER, BEST BUY, YAMAHA-WHERE EVER. THEY NEED TO HEAR THAT THEIR CUSTOMERS ARE VERY UNHAPPY WITH THE COMPANY THEY PAY TO HANDLE THE BILLING

I advise anyone to stay away from HSBC Credit Cards. I got injured on the job and tried to use the Account Secure Plus program they denied my claim they said that it wasn't thirty days from the time I got hurt until the the time I was released from Worker's Compensation. The dates were from February 9, 2010 until March 10, 2010. FYI if you close your account and still have a balance with them they are still going to charge you interest. I called and talked to several representatives and nothing works. Please beware consumers. I don't want anyone going through this madness I'm going through.

Same here, almost 2yrs back i was convinced/forced to take the HSBC card by an Executive by telling all his personal problems, he did not mention/update me anything about the TATA AIG insurance, he just told me that it was a life time free card. After 3 months i saw a statement from the HSBC bank asking me to pay some 300 /-, when i called them they said that the amount will be cleared within 15 days, but got another statement of 800/- after which i asked to cancel the card but even now i am getting the statements and the amount is piled up to 8000/-.

Even after so many phone calls and emails there is no justification from the bank.
Can somebody tell how to resolve this issue?

Praveen
Praveencryout@gmail.com

I am the Highely frusteted customer of HSBC
I awanted to cloase the card & asked about the Total Payment on 1st of June They given me some amount & again i am getting the New Charges wioth a buill about 650 Rs & If i am asking to custmeor care they are telling as Its late fees

I opted for HSBC - Cash on EMI offer which allows the card holder to recieve cash upto the available credit limit on the card. The Intrest rate is not very high and since I needed money I opted for it. My offer was cleared on 5th November before which I got a confirmation call on 3rd November 2007. I was told that I would be getting a DD to my mailing address. I waited eagarly for the DD but it never came (till date (29th Nov 2007!).

meanwhile I complained HSBC 4 times but never got proper response. They always raise a complaint which never gets solved. And now I am asked to pay the 1st EMI by 5th Dec 2007. I complained them saying that I didnt get the DD and hence wouldnt pay it. But HSBC insists that I pay the money before due date otherwise I will be penalised.

This is a very fine example of harassment by these private sector banks which first of all charge exorbitant interest rates despite giving pathetic service.

I agree with everyone and have had the misfortune of dealing with these folks, I unfortunately had to take it all the way to court. I also know that they have many "local" offices in the United States, but when I did more digging I found out its a company out of China. That shouldn't be surprising these days, but it does explain the attitude and the "outsourcing" of Customer Service. Perhaps one day, OUR government will take notice how much these foreign companies are taking advantage of hard working US citizens and do some sort of control. Hopefully starting with this company first!

I also have delt with these folks and unfortunately had to take it to court. What I did find out in my dealings with them that this is a Chinese owned company despite all the "local" offices. I just hope that OUR government starts taking more notice on how these foreign companies are taking advantage of hard working US citizens and do something about it, hopefully starting with HSBC!

My wife and I made purchases at Furniture Row and Best Buy which were finacned through HSBC Reatil Services. The bills arrived every month the day before they were due. We paid them and they added a $39.00 late fee.
On June 27, 2010, i called and complained; a supervisor assured me that the fees of $78.00 would be removed and that the total pay off on both lonas was $964.69. They cashed our check the next day with a notation "PAID IN FULL" on the check. They accpted it.
In Augsut we received another bill (past the due date) with the $78.00 late fees added back on AND a late fee on the late fees. I called HSBC and spoke to "Neelima" who transferred me to her supervisor "Tom." Tom said that they only took of one $39.00 and that I owe late fees on not paying the late fee (now $$58.00). He said to pay it!

I have an account in HSBC bank in Calcutta. The number is [protected]. A few months back a sum of money came to my account from U.K which I cannot accept due to some serious problems. I requested the concerned HSBC branch where my account is, to send it back to where it came from. I also supplied the necessary details of the sender. The bank failed to send it back but assured me that my account was blocked so that further remitence could not come. My attending officer there is a lady called Tanusree. But she did not provide me with any written document as according to her that was against bank policy. Again on 6th of this month another remittence has been credited to my account from the same source which I have to send backto the source through other measures which might cause lot of difficulties and financial loss. The whole branch is involved in it and specifically lied to me about it for some unknown reasons. I shall be highly obliged if you kindly look into the matter and do the needful.

the name of the concerned HSBC branch-HSBC, Dalhousie Square Branch.

I have a best buy card also and they have bee charging me late fees every month even though I have been making payments before and after the due date. I received a letter from their claims department after 6 months of these issues. When I called customer service, they were less than understanding of my situation. I canceled the card and will never use HSBC or Best Buy for any products or services ever again.

Just took money out of my savings to pay off this "rip off of a credit card company." I carry a personal credit score of 750 with all 3 credit bureaus and do to a mix-up of ONE late payment. They increased my interest from 1.99% to 30.99% When I called and explained my situation; they said once the computer triggers a penalty interest there is nothing they can do to adjust it. That is such "a bunch of bull." There are exceptions to every rule, and if they wanted to keep their good customers they would make adjustments where needed. If this is how they treat a customer with excellent credit; I have no idea how they have any customers at all!

Kawasaki Motors Corp
9950 Jeronimo Rd
Irvine, CA, 92618
[protected]
[protected]
[protected]

HSBC
452 Fifth Avenue
New York, NY 10018
[protected]
[protected]
[protected]

Attention: Takeshi Teranishi, President

Re: Kawasaki Credit Card – HSBC Bank USA

To Whom It May Concern:

Today, I received yet another telephone call from HSBC Bank. This time it was from a lady calling out of California claiming to be with HSBC Executive Services and wanting to discuss the telemarketing calls and any concerns that I might have!

The lady insisted that it takes 30 days for the calls to stop… that there is nothing that could be done. That since I made the request on Nov 3rd that I was out of luck never mind the fact that HSBC was told two weeks before Nov 3rd to stop calling. In other words, I have been dealing with this for over a month!

The fact remains that when I spoke with HSBC Executive Services Christy Ann Denis on Nov 3rd and at that time I provided her with the dates and times of when the calls were received and when I requested that my number be removed from their telemarketing system!

Did she document those dates and times?

No she did not!

I have been putting up with these harassing phone calls for over a month!

Today, I also did some research and Googled HSBC complaints. I found out that my complaint is not unique. There are hundreds upon hundreds of complaints about harassing HSBC telemarketing calls from Suzuki and Yamaha owners. There are even complaints about how HSBC charges ‘Debt Cancellation Fees’ for paying loans off early. There are literally thousands of complaints about poor HSBC customer service!

(There are even complaints against Steven Rybarczyk from 2008 for this very same situation that can be found at: http://householdwatch.com/news/interactive/594 which also points out numerous hang up calls from this company!)

It is bad enough that this loan was screwed up right at the beginning… but for Kawasaki USA and its dealers to offer this predatory credit program from a banking institution that has such a poor reputation – to unsuspecting customers… there is no excuse for this!

I do not expect Kawasaki to do anything about this. After all, HSBC is not owned by your company. But you do need to be aware of just how the company that provides the Kawasaki Credit Card treats your customers!

Sincerely,

Upset Consumer

CC. Neil Booker, CEO HSBC Bank
Steven Rybarczyk
Ohio State Attorney General
Better Business Bureau
/link removed/

Federal Communications Commission
Consumer & Governmental Affairs Bureau
445 12th St. S.W.
Washington, DC 20554
[protected]
[protected]

HSBC
452 Fifth Avenue
New York, NY 10018
[protected]
[protected]
[protected]

Attention: Julius Genachowski, Chairman FCC
Neil Booker, CEO HSBC Bank

Re: HSBC Bank USA – Intimidation & Denial of Multiple Do Not Call Requests

To Whom It May Concern:

On 10/12/10, my wife and I decided to purchase a Kawasaki Vulcan 500 using the Kawasaki Credit Card offered through HSBC Bank.

At the time of purchase, I specifically stated that we did not want telemarketing calls and was assured that we would not be getting any!

Shortly there after, we began receiving multiple telemarketing calls. Each time the calls came, I specifically requested to be placed on the Do Not Call List. In all communications with HSBC I was told that it would take 30 days before our number was cleared from their system… I checked my records; this has been going on for over thirty days!

It should also be mentioned that after making these requests, I began receiving multiple telemarketing calls from HSBC in one day. Two, three, and four calls in one day were common. Many of the calls were deliberate hang-up calls. It should be stressed that it has been made perfectly clear to HSBC that we were declining their phone calls and offers!

As defined by the FCC rules found at: http://business.ftc.gov/documents/bus27-complying-telemarketing-sales-rule#threats repeated phone calls, is willful intimidation by HSBC and their representatives.

As defined by the FCC rules, repeated hang-up calls are also considered to be ‘intent to annoy, abuse or harass!

FCC rules specifically state that each and every one of those willful violations is subject to a $16, 000 dollar fine. The four calls they made to my home adds up to $64, 000 dollars… that is just for one days worth of harassing calls!

I have a letter dated 11/05/10 addressed to my wife that acknowledges our privacy preferences… yet HSBC continued calling!

I also have a letter dated 10/20/10 that clearly states that our lien free title would be sent to us within 10 Business days. The Ten Business Days has long since passed. To date, we have not received the title to the motorcycle… perhaps my complaints about the abusive, harassing, rude, unprofessional telemarketing calls from HSBC have caused this delay!

Today, I also did some research and found numerous complaints against HSBC. I found out that my complaint is not unique, that there are hundreds upon hundreds of complaints about harassing HSBC telemarketing calls from Suzuki and Yamaha owners. There are even complaints about how HSBC charges ‘Debt Cancellation Fees’ for paying loans off early. There are literally thousands of complaints about poor HSBC customer service!

There are even complaints from 2008 against the very same people I have spoken with for the very same situation my wife and I have experienced. A good example can be viewed at: http://householdwatch.com/news/interactive/594 which, I should point out, also mentions numerous hang up calls from this company!

It is bad enough that this loan was screwed up right at the beginning by HSBC but for Kawasaki USA and its dealers to offer this predatory credit program from a banking institution that has such a poor reputation – to unsuspecting customers… there is no excuse for this… Not when we have a zero balance with this company!

I do not expect the FCC to do anything about this. After all, you can not take action on my complaint alone. But you do need to be aware of just how this company is conducting its telemarketing business!

Sincerely,

Upset Consumer

CC. Steven Rybarczyk – HSBC
Kawasaki USA
Ohio State Attorney General
Better Business Bureau
/link removed/

A Person introduced himself as Legal Manger for HSBC Collections - Harrased the customer with unparliamentary words and wants the customer to send family members for prostitution and earn money to pay the balance and wants to know if the customer eats ### or food fo the stomach. Takes whole family in the bad language he used - I understand there is an outstanding payment to be done - but this harrasment is no where mentioned inthe application while applying for the loan - Can some one look into this and take necessary action ...

HSBC is the slimmest credit card company I have dealt with in many, many years. I had an account with them for a few years and it was nothing but a nightmare. I chose to pay off the account through my bank and got rid of the problem...for a while. Now I open a Menards credit card account, due to my purchasing a new home and, guess what? HSBC is the company that host credit services for Menards as well. I am fixing to pay whatever balance I have on my account and I hope that John Menards get his head out of you know where and get rid of this slimmey credit card service company (which is putting Menards good name on mud) or Menards will be losing customers as well.
HSBC interets rates as well as all the fees and charges they have are simply outrageous and out of this world! I can not understand why the Better Busines Bureau does not investigate this company and take some action for the sake of protecting the consumers out there, but then again, the Better Business Bureau is full of fallacies as well, so we are stuck between a wall and a hard place!
To all of you reading this blog, please, PLEASE, stay the hell away from HSBC. They are truly a RIP-OFF, NON-TRUSTWORTHY, TRICKY, SLIMMEY, UNETHICAL, GREEDY INSTITUTION! Check all your businesses cradit cards (ie. retail services to ensure HSBC is not the host credit company; they will ruin your life!

We have been customers of HSBC. We have been promised that we will receive special treatment there because our company is listed, and that we dont need to wait and we will be assisted promptly. Unfortunately, that wasn't the case when we filed for a car loan, they promised that everything will be processed in just 2-3days and it will be 1month when we get the car, the approval took 1 week, when they promise 2 days, the release of cheque took 4 days! The reviewed our papers and they said nothing is missing and everything is in order only after 2 days, they called again to tell us that we need to furnish them a copy of this and that! We are living in al ain and it's too inconvenient for us to travel back and forth, even traveling trice per day to Dubai so as to speed up the pro ess but the result was still the same! It is so frustrating!

lol ok i c wht da deal is no more mr nice guy they have been ripp n me off for years now guess wht hsbc come to my house n get ur money...lmao.I LIVE N TX I CAN SHOOT U FOR B N N MY YARD NOW COME TAKE MY MONEY OUTA MY POCKET LIKE U DO WHN I PAY U ...IE..OR TRY TO PAY U...I HAVE NO PRBL WHN I PAY CHEVRON/TEXACO.I PAY THEM THE SAME WAY I PAY YA'LL WESTERN UNION, , HELL I PAY THEM THA SAME DAY N N 10 MIN THE WIRE IS @ CHEVRON/TEXACO BANK...LOL I PAY WHT I OWE ...GOD IS GUD
BUT TURN DA OTHER CHEEK...IS FOR A BROTHER N CHRIST NOT DEVILS N SHEEP CLOTH N, , , , ...DAHHHHH
REMEMBER WNH JESUS WENT N TO THE...CHURCH N THEY WERE SELL N SICK BIRDS N USE N UN FAIR... WEIGHTS...LOL..HE MADE A WHIP N BEAT THOSE FOOL OUTA DA CHURCH...LMMFAO.SRRY GOD...
SO GESS WHT IM NOT GONA PAY U ORCHARD BANK...HSBC OR WHO EVER U R...TAKE ME TO COURT N U GOTTA SHOW UR RECOEDS...OOO[PPPS U GOT A STAIN ON U..N MY CREDIT SCORE...WELL WHO CARES... ALL OF YA'LL WRK WIT EACH OTHER ANY WAY BUT IM NOT GONA B UR SLAVE FOR LIFE, , , , NAW IM MO PASSS..DA GASS.FARTS REAL LOUD..., , , , , GET U A BILL COLLECTER.N WHN THEY CALL ME ABOUT A SETTELMENT.I WILL PAY WHT I OWE ...BUT NO MORE...LATER U BITZHES...

This company recommened that I pay my credit card on the 4th of each month as thats when thay update their records. That was great as my due date was the middle of the month. They know I get paid the 3rd of the month. So they ( NOT ME ) changed the due date to the 1st of the month. Now I have late fees every month. They REFUSE to do anything about this.

I have had HSBC Best Buy card for 3 years now. I have never missed a payment nor been 30 days later, ever. I dont know what has happened with these clowns recently, but they have decided to call my house 6-12 times a day. I answered the phone one morning before work and the Ethnic gentleman told me I was late and needed to pay my bill now over the phone to avoid more charges. between his canned jargon i repeatedly asked how late my payment was bc If i remember correctly it had been made a few weeks ago... I pinned him down and he finally told me 4 days late. I said wait a minute, you are harassing me at least six times a day for a 4 day late payment? what fees can be added for a 4 day late payment? My 90 dollar payment ended up being 140, not to mention 15 more dollars to process my payment over the phone. I told him I would call back. I needed to do a little digging on here and see if others are having this same problem. YEP! So the last straw was on Saturday. My wife had recently had surgery and had metal hardware and screws in her arm and was at home resting after a hard Physical therapy session and pain meds. They called at 8:15 am and she told then not to bother her bc she was going to physical therapy and she would have me call them. They proceeded to call 5 more times that day in an eight hour period. She called me crying saying that the phone was ringing off the hook and her arm was throbbing. I had to run home to this completely uncalled for sittuation. I have since talked to them, (which was pointless BTW). Until I referred them to my the attorney I had retained the following monday. Turns out that any caller, no matter who it is that:
#1 repeatedly calls for the same reason, ( usually more than twice) but circumstances do vary.
#2 had been told either not to call back or that person will not be home until a said amount of time.
THESE CONSTITUTE HARASSMENT IN STATE AND FEDERAL LAW!
Which is a 1, 000 fine. Here is the kicker; Each time they call is considered to be a violation though, not 1, 000 for all of the calls that day 1, 000 for each. (every call or attempt to call is considered a new violation).
If you can afford an attorney and this is happening to you! go talk to an attorney! I promise they will stop calling you.

I HAVE FINALLY PAID OFF THIS SO CALLED "BANK" I BOUGHT A BOWFLEX, WAS APPROVED FOR A LIMIT OF 1700.00 WITH AN ALMOST 24 PERCENT INTEREST RATE. I HAVE BEEN PAYING ON IT FOR THREE YEARS NOW... AND MY BALANCE ONLY WENT DOWN 500.00, ITS WORSE THAN AN AUTO LOAN... LUCKILY I GET BONUSES AND DECIDED IT IS TIME TO END MY RELATIONSHIP WITH THEM. JUST A NOTE, MY LAST PAYMENT DROPPED ME DOWN TO 1161.00, WHEN I RECEIVED MY CURRENT BILL, MY BALANCE WENT UP TO 1186? NOT SURE IF THEY ARE EVEN A LEGAL COMPANY, BUT GLAD TO BE RID OF THEM FINALLY, I WISH ALL OF YOU THE BEST OF LUCK, AND BEFORE YOU APPLY FOR ANYTHING I WOULD SERIOUSLY CONSIDER MAKING SURE IT IS NOT HSBC THAT YOU DEAL WITH BEFORE YOU CLICK "SUBMIT" OR SIGN THE FINAL SIGNATURE.

Don't try getting a credit card through HSBC/Old Orchard Bank. There is no way you can talk with them. I was sent overseas numerous times and told No-one had any knowledge of my money or app. They cashed my check. I'm reporting them to the Secretary of State. I counted 150 recent complaints from all over the world.

HSBC lowered my credit limit from $4000.00 to 305.00, on my credit card that I have had for years; due to the fact they did not change my mailing address when I called in. I was late less than 30 days on my $15.00 payment (but the letter said I was seriously delinquent, yet they reimbursed me on the late fee... this account was always paid in full monthly. "They had no record" of me calling in and changing the address. They offered to request an upgrade, and it was declined... DUH hello, I am not stupid, what a scam. I cancelled the credit card and will never do business with this company again.

HSBC Fraudulent company, I purchased a $400.00 computer on my Best Buy HSBC card and each month I paid the bill through their online payment system. Payments were made 10 days prior to due date however I was billed 6 late fees over 6 months. Not even an undisputed claim to the BBB worked on this scamming company. Stay Away from Best Buy and HSBC Bank as they are crooks.

My husband and I have disibilty insurance from this company. My husband has a claim paying our loan at this time. We are suppose to get a refund from when we paid the loan during time of processing the claim. We have been trough numerous representives since the first of June, we can not get any sraight answers from these people. They continue putting us off. Every time we call we get a different story about when they will take care of this matter. All of said persons keep saying we will call you back so and so date but most of them do not return our calls at all. This company in opion are showing good consumer care at all. I even talked to a supervisor, she still has not given any satisfaction to this issue. I have called several times, she tends to leans towards not calling me back. I do not understand how a company can so lack such bad business quality. I have been through 15 representives myself, not to count my husbands phone calls to them. They do not conduct themselves in a business like manner.

i also have had a problem for the second time they claim i did not make a payment even though my bank confirms the payment was made ahead of time . they are charging late fees and interest.