HSBC Holdings review: poor service 56

yes, HSBC in UAE is by far the worst ban I have ever been with (in 5 countries so far). I come rom Oz wheere internet banking (with ANZ) is a pleasure to work with. Here you need to carry a calculator with you and follow by-the-second instructions on the screen to come up with a code in order to do anything .. ie transfer money for instance. The customer service is crap. I am a Premier customer and they advise that "we will get back to you in 3 days". The ice on the cake is when using your visa debit: you get your account debited and sometimes the same amount gets put on hold for a week or so... and nothing you can do about it. You try to explain to them that for instance if your original balance is 50, 000 hrs and you made a series of purchases of 20, 000 drhs, when they debited the account the available balance should be 30, 000 dhs not 10, 000 dhs... so in the end I had to wait for a week for the amount to be released from hold. customer service is crap also. not sure with what bank I should go: i would prefer Chase or ANZ but they dont have offices here. all calls are routed through india, it is AWFUL ! can anyone offer a recommendation... which bank?. I work a lot with internet banking for various transfers, this is truly painful

I have been dealing with HSBC since 2005 and it's the best bank ever, great service and full peace of mind not like other banks who keep calling and bothering you all the time with there silly offers, as well they don't have hidden fees and are very honest .
I believe that most of the people who are commenting negative are persons who doesn't read the term and conditions when getting or applying for any bank product and then start complaining when it's their fault . Also reading some comments I could notice some other banks trying to give bad feedback about HSBC for their benefit but believe me that HSBC is one of the best banks worldwide and many people ( one of them myself ) are very happy dealing with them .keep up HSBC .

I am currently having an issue with HSBC for over several months, and after numerous phone calls, emails, and personal contacts, it is still not been solved so far. During all this time, the bank's customer service provided irrational, puzzling, and even contradictory explanations concerning my issue. This is clearly indicates the incompetence and lack of training of its stuff, and the complete disinterest from the bank's senior management towards the concerns of its customers. As for the people who are praising this bank here, I believe that they are not really in a position to comment on this, as they will only see the real side of this bank when problems arise.

HSBC have found a new trick to screw account holders. If you are an expat with no Emirates I'D card, I don't need one as a retired person coming in and out on tourist visas, but I am a property holder. Now I am told after eight years my account will be closed, not because of money laundering concerns but because I will not take out a premier account giving them 120k dirhams for n9 interest or take out a mortgage with them. I thought this could be termed restrictive practice anywhere else in the world?

I have been a victim of too many scammers out there trying to get this blank card, which made every one of us who seek this blank card is fake and doesn’t exist but not when i meet with ATM HACKERS WORLDWIDE {wisdom.blankatmhacker@hotmail.com}. I told him that i wasn’t ready to send any fee to him but he made it clear to me that will be difficult to get it without the fee but when he gave me reasons, i decided to try him for the last time and he gave me 4 working days to get the blank card. I doubted and believe i ve lost it all, but to my great shock i heard my bell ringing and i went to open the door and behold it was a parcel dispatcher and i look into the parcel when he left there was my blank card enclosed, i did used the card has instructed and today i am a living testimony to this magic blank card. Stay away from scammers and contact email for your real and existing blank card. {wisdom.blankatmhacker@hotmail.com} Or call +[protected]

Initially I was very happy with HSBC banking, but their attitude towards the customers completely changed few years ago and they are showing deterioration of services everywhere ( high charges, high rates, poor personal banking support for Advance customers, poor customer service etc, etc…).

AFTER 13 years in UAE and bank account with HSBC, finally I decided to transfer my salary to another bank.
HSBC bank again showed unprofessional attitude in this process and now it is almost 1 month after I initiated salary transfer - and I still didn't get my clearance letter with HSBC. I am regularly paying all credit cards bill, I do not have any debt with HSBS - so my liability is not an issue (I received liability letter), but the procedure is so complicated and unclear, that customer doesn’t know what are the steps and where to follow up the requests.
Phone banking service is useless, they probably hired junior staff that can give only routine information, trying to be polite and to postpone everything that they don’t know how to solve. I am receiving frequent calls from HSBC for the offers and when I need to be informed for the status of my request – than I need to call and follow the request, (usually after few working days) and HSBC do not bother to call or send SMS for customer’s information.
I cannot wait to change the HSBC bank, but presently I feel like in HSBC prison - waiting for my clearance letter that nobody knows where it is ….

HSBC UAE is worst bank. They are sitting on my international transfer for more than 2 weeks. They have ZERO customer sensitivity. Don't use this bank.

Good day,

I have an account with HSBC located in Deira Muraqqabat. I talked with Customer Service, Collections Department and Submitted all the Documents via Courier and they need it for my Account activation. I want to get all my money to be transfered on my Philippines Bank Account since im not able to go back in UAE since my contract is finished. Upon working with then for 3 months already, they keep on taking me for granted. I spend a lot calling overseas from Philippines to UAE just to work with them but they just kept promises. I spend a lot of money sending Documents via Courier because as they mentioned that it is the process for me to activate my account. I want to file a complaint with my Branch in HSBC Deira. Branch Code is 025. The branch manager as the Collections Officer mentioned was Mr. Devendra.They dont provide direct contact number on my branch thats why i kept on calling customer service and collections. Please contact me back on this inrernational phone number since i am located here in the Philippines already +[protected].

Thank you,
Vanneza Lopez

HSBC Customer service in WTC Abu Dhabi does not have a good manner in entertaining customer. I received a call from the bank regarding the new account opening and told me that my application is already approved and I only need to submit the required documents in WTC branch. But when I'm in the branch, the HSBC staff on duty on 7th June 2018 at around 1700H-1745H just ask me to much question why I'm opening an account. He also asking me if I have boyfriend and who is paying my accommodation. Then in the last minute, he told me that my application is not approved and he ask me if I want he will meet me at night to discussed why is my application is not approved. Such employee is affecting the company and action should be taken. The employee does not have a nameplate and he didn't give his name.

Terrible service! Unfortunately there is no less than one Star to add. Just terrible!
Repeatedly problems and issues with staff services, interment banking. Have never faced any similar problems with any other bank. I am so disappointed I cannot even begin describing it. Just the worse!

HSBC Abu Dhabi and Dubai is the WORST BANK ever, no matter if you are a loyal credit card holder, always paying on time before your due date. I have been using my credit card for almost 5 years for the. I always pay my credit card bill earlier before my due date. For this past 3 years I always used my credit card and sometimes i always exceeded the limits but still i never get interest from my credit card because I always pay before my due date. But when I request for increased of my credit card limits for the 4x i got rejected again.. This bank is the worst bank here in the UAE

HSBC UAE is worst bank I ever experienced dealing with. There self created issues weeks passed not sorted out and extremely poor customer Service from incompetent and unprofessional staff moreover the branch manager Maryam Lutfi in a sharjah Abu shagara branch as well do nothing to sort it consumer complaints. I will closing account with HSBC as soon as will be in Dubai for few days.