Hydroxatone
Reviews and Complaints

I ordered a free sample from Hydroxatone in January 2017. I didn't like the product and decided not to order. In May 2017, my bank account was charged $209.95( 3 payments charge, 69.95 each). I called and emailed Hydroxatone to question the charge. They told me if you don't return the "free sample", you will be charged. But they told me that they will not ship any products in the future. That was June 1st. In June 10th, I received email from Hydroxatone told me they shipped again on June 10th and my account will be charged $69.95. I called and email them, no reply from Hydroxatone. This is the most deceptive business I have ever known. Be aware!

I SAW THE COMERTIAL AND I CALL, WHEN I WAS CALLING MY PHONE GOT OUT OF BATTERIES SO I DID NOT FINISH ALL THE PROCESS, THE NEXT DAY I RESEIVE A CALL FROM ONE OF THE REPRECENTATIVES OF HYDROXATONE, WELL SHE "EXPLAIN" EVERYTHING BUT SHE NEVER SAY THAT I HAD TO RETURN THE BOTTLES IN ORDER TO NOT GET CHARGE FOR IT.. WELL THAT WAS 3 MONTHS AGO AND TODAY WHEN I WENT TO MY BANK I SAW THAT $113.90 DOLLARS WORE MISSING AND I CALL THE COMPANY AND THEY SAY THAT I CAN'T GET MY MONEY BACK AND I THINK THAT THIS COMPANY SHOULD DESAPEAR BECAUSE HONESTLY THY SHOULD NOT DO THIS TO PEOPLE AND THE STUPID LOTION DOSEN'T EVEN WORK, I EXPLAINT TO THE GUY THAT WAS TAKING MY CALL THAT I HAD 2 BOTTLES NEW AT HOME THAT IF I CAN GET AT LIST HAVE OF MY MONEY BACK AND HE DID NOT WAT TO..

I had received products from hydroxatone unauthorised. I had gone through a few processes in looking in to buying the product although changed my mind due to the expense of the later costs. I received several emails asking me to confirm by credit card order which I never did. A few weeks later the product arrived and I left for holidays. I hve since returned and phoned to cancel the order within the 30 day risk free period. Today the first payment of 69.95 has been detected from my credit card. Upon speaking to a highly highly unprofessional representative informed there was nothing she could do. Upping telling her I would be lodging a complaint she laughed and told me to have a good day. I'm am completely dissatisfied. That one they have taken money to receive the product unauthorised and 2 the disgusting manner in which they speak to customers. I want my money returned ASAP or I will seek action with the department of fair trading in australia and also my credit card company.

This is the worst company when it comes to customer service I have ever dealt with. I originally started to order the product I had seen advertised on TV but never finished placing my order. After I read the terms and agreement I exited out of the screen and never received a confirmation number.

About a few weeks later I noticed I had been charged for shipping and I now have a package on my door step I never wanted. When trying to contact customer service It took 2 weeks for someone to return my call then I was told obviously I submitted the order other wise I wouldn't have it in my hands. I told them I don't believe I should have to pay for return shipping sense I never even received a confirmation number that I would be receiving anything. The response I was given was "well then do you want to pay the 139.00 instead", off course I don't what type of answer is that. I received the same attitude for the so called management also.

On 12/11/2017 I sent this product back priority mail, but I thought that included a tracking number, turns out, no you have to ask for it. Yes this is my mistake for not knowing. Its now 1/3/2017 and I have been charged 69.95 to my bank and Hydroxatone is saying they never received my return package and how do they know that I am not just telling them I returned it and didn't sense I didn't want to pay the return shipping in the first place.

Now the post office is doing a search for the "lost" package and I'm out 70 more dollars. I am a full time student I can't afford this type of bull [censored] and neither can any one else in this economy. I have field a fraudulent charge with my bank and thanks to Chase they said they will deal with them and credit my account. I have now had to cancel that card so this company can now longer steal my money.

4-5-11
I am writing to you because on January 18, 2017 you charged me for another shipment of your product, I didn’t expect one so soon after the first because hardly any had been used of my first shipment. I called to see why and was told I would be getting one each month unless I canceled so I did, I was told that when my package came do not open it and send it back to you with a code written on the front of the package, I did that on 1-19-11 at my local post office.
I waited a month before I called to see where my refund was, the reason I haven’t received it is because you are behind in sending out refunds and processing my return. She put in a refund request to corporate office so that I would get it.
I have now waited another month and no refund, so I called again and got a horrible person named Bream, right from the start she was short and curt with me, I have been very understanding through this process and have waited, and waited for my $99.90 to be returned to me as I know you now have and have had for some time the returned product. Well now I am upset about this thanks to Bream! She acted like I really put her out asking for my money back and why I haven’t received it yet! She had the nerve to tell me to “keep it professional” when I expressed to her as to the way she was treating me.
Then to top it all off they will NOT give me your e-mail address or phone number, I had to get it off my bank statement! Now I am getting worried. Is this some sort of scam? Will I get my money back? I see you advertise on TV constantly so what’s up?

I just would like to have my refund as I sent the product back to you as instructed.
Thank You,
Denzel

Hydroxatone is a SCAM! I got my first treatment and discovered they had discovered they had charged me far more than the $3.99 delivery charge. The next month they took out 74.00. I had my bank call them. They promised to return the money and cancel my account. I got an e mail saying they canceled it. The money was never returned. Then I got an e mail from Postal Delivery which i have never heard of saying I had to print out an address label and go get the pkg. since I have never heard of postal delivery, I had no idea what this was about.
I had changed my credit card and to my horror discovered this same company had taken out another $70.00. After checking out the unauthorized withdrawal, I discovered it was withdrawn in a foreign company and I was charged a fee for it being a foreign transaction.
How did they withdraw this when I had a new credit card. It said it was an automatic non-pin withdrawal but all they had was the old credit card number. Even my pharmacy could not do a new non-pin withdrawal without my new credit card number.
HOW DID THEY DO IT?
I am going back to my bank to demand that they track this transaction.

ordered the Hydroxatone, a free trial offer, for $7, 75 S/H ask for my credit card for the $7.95. when i got a statement from my credit card there was 69.99 took off my card.I was furious since i DID NOT give them permission for this $69.99 offer, They tried to force me to buy this and my answer was ALWAYS NO! in fact i called and told them not to take my money from my card, Three weeks later i got a statement where it was took from my card.i talked to a Human about not wanting this high price offer.I am Furious, mad, angry that they did not get it that i did not want this product .I mean what part ofg NO do they not understand.This money they took from me hurt my financial situation since i am on Disability and am on a budget, trying to survive.I want them to pay for what they have done to me and my health.For thisd has me crying everyday trying to make ends meet with what little i draw on my Social Security Disability.This is a fraud to take someones money when you plainly tell them NO! to every product they try to sell you, and... the eye cream is a bag of lies.Patricia Jordan/ancientdestiny_69@yahoo.com

I phoned in on a TV offer for a free trial. They sent me three bottles. The product did not work. I called thirty two days after receiving the product and I was informed I could not return the product and I would be billed for all three bottles. This is a scam and I have no options. I have been receiving threatening letters form them and when I call I have no recourse.

I foolishly ordered a Hydroxatone product (AM/PM) after watching an infomercial which promised: Pay ONLY $6.98 packaging and handling. When I ordered the product, no costs were mentioned other than the $6.98. Both infomercial and ordering said that product could be returned within 30 days. The letter that arrived with the product advised that I would be billed $69.95.

I mailed the product back to Hydroxatone on May 25 (having until May 29th before my card would be charged), sending it Priority Mail "Signature Confirmation". I then called Hydroxatone and spoke with Marcus, x763 to inform Hydroxatone that the product was enroute. He asked for my pymt ID: I told him I only had the Postal Service's signure confirmation number. He took that number and the call ended.

Then, I called back with a question and asked to speak with a supervisor. Bobby, x798, claimed to be a "Sr. Floor Representative, and told me that I should have been given a payment ID #. Without that number, he said the package I sent would be returned unopened. Then, he turned on the snake oil salesmanship and cut me a "deal". He would cancel the original $69.95, claim me as a relative, and send me a new product for $45.

This morning I spoke to two MORE "Sr. Floor Rep". When I started talking about the complaints on this board, Jakyyae, x758, immediately told me that all billing would be cancelled. We'll see.

NEVER TAKE "NO" FROM SOMEONE WHO LACKS THE POWER TO SAY
"YES".

i ordered the trial sample and sfter 7 weeks of no product i called the company to cancel my order due to not recieving the product. they sent a form to fill out and fax back which i did and got confirmation of the fax being recieved. hydroxatone not only did not cancel as requested but have charged my account with 2 further $79.95 charges and i'm still waiting for the trial sample and have never recieved the 2 other shipments. my bank is now involved and hopefully will resolve this*!#*** situation. amazing that big companies can get away with blantent theft and nothing substantial as far as punishment goes! what is wrong with this picture? hope no one else falls for this beauty rip off!

Can someone give me the customer service number, I need to cancel my free trial ASAP! I need to cancel this!

This company is a scam operation, they claim they did not receive your returns. I needed to file a complint with NJ state Atty Generals office.
Lashatone DOES NOT WORK. THEY SHOULD BE PUT OUT OF BUSINESS

my name is delores darrow .I am from salt lae city utah. lashatone is amazing. i had little or no eyelashes a now with a little mascara i like I like I'm wearing false eye lashes.I thank you lashatone. I thought ordered three more orders of lashesatone when I got my free order for about $100.00. please call me or send me my refilles you have my credit card . Or call number me you should have my phone number. thank you so much for giving back my eyelashes.Delores Darrow of salt lake city Utah.

Please do not fall for no commercials about Lashatone...from the company to the product to the customer service is all absolutely very poor...I heard the commercial on 106.7 fm and they said that hydroxatone were giving away lashatone as christmas specials and I called to see if i could get one too, they said yes but i had to pay a shipping fee of about $9 something...which i agreed...but when i get the package there were 3 lashatones and a huge bill...i called the customer service and said i wanted to return it so do not take out any money from my accout, but the girl said very rudely 'as long as we recieve your package within 15 days you money will not be taken out..here is your return number', when i asked her for the address she reluctantly gave me the address and before we could end the call well she hung up on me absolutely rudely, as if not wanting to answer any questions.
PLEASE do not fall for their products..by the way i used the lashatone for abt 3-4 days and my eyes were burning along with it my face felt swollen the next day all the 4 times i tried it...thereafter I knew this is something that may not suit everyone..i feel there is some kind of steroids in them.

If anyone is interested to know... Revitalash works completely, downside... $120/tube. I had it a while back and was truly happy with the results, its just too bad its so expensive...

*****ATTENTION TO ANYONE WHO HAS ALREADY PURCHASED LASHATONE*****

FIrst off it made my existing eyelashes weak, and a lot fell out! I called and told them I had an allergic reaction to it and they DID NOT pressure me or bill me further!

Just a tip :)
Disappointed in SD

this product was terrible - I was part of an expermental group which I am sure u wil be hearing about soon - a new product called NeuLash wil be out on the market this week - it is good, staff pleasant, easy refund but the product is great. I saw results in a few t o four week plan - the company will refund your money if no satisfication on your part - but u will not be dissapointed - u will lo ve it it - better yet; buy one get one free - so get 8 weeks - watch for it this next week and look for NewLash-
cation
ed but feel u wil be thriled - I was

Yea, water that burns your eyes! I called to recieve my "free" trial of lashatone and couldn't even get a real representative on the phone. The recording kept trying to talk me into buying all of this extra stuff and I got mad and said forget it, I don't want any of it and they sent it anyway with a $200 bill. I called and tried to be civil and return it and they wanted me to pay to ship it back. I already had money drafted out of my account to pay for shipping to me and I didn't want the crap in the first place.

Thank you for your warning. My lashes have dwindled down to almost non-existent with age and was hoping this would help. Thanks again from Memphis.

My mother saw a commercial for Hydroxatone which was advertised as a free trail -all you pay is $7.99 shipping and handeling charge. She tried the cream, and a few days later went to the dermatologist because she has red blotches all over her faces. Let me know how to send the product back.

DO NOT... I REPEAT DO NOT ORDER ANYTHING FROM THIS COMPANY...THANKYOU...

I got my money back through my Credit card company, how ever initially they refused to stop the order, also they claimed that had not taken any money from my account.It cost me £30 import duty to the UK. The add is not clear, they are actually saying you have a free trial, if you like it you pay for it, if you don't like it you pay for it and continue to pay for it.
The product it s self, does not have the magical claimed, I am a very lucky 60 year old, with hardly any wrinkles, it certainly has not softened the few I have got. It appears to be a basic moisturiser, like one I can buy in any chemist.
If it had the ingredient it claims and was in a tube not a jar( it deteriorates when exposed to the atmosphere) it would make the skin look nicer and more flexible, it is simply a get rich quick scam.

This company is a complete SCAM they state its a free trial but fail to tell the amount you will be billed regardless after 30 days.

$300 'unrefundable' charged for missing the 30 day mark by 6 days, even with unopened and unsed packages still in USPS packaging..

I am also calling my credit card and reporting to better business to report this company's predatory ways.

give me a [censor]ing number

All i want is their customer service phone number It was not right to give me a wrong number

I was given the wrong phone number to call customer service. Have no way of cintacting them would appreciatie if this is read by someone in the office if they would email me the right phone number . Linda Steiner

I have received the information telling me how to claim a $25 gift card.
I have entered the pin # I received, plus the Invoice # shown on my invoice. My customer ID is QR20252313 order date 02/01/16
the invoice # is IC9D582839D53AC57 which is not being accepted. I would like an explanation for this. Thank You

I heard the add for Hydroxatone on Mixx 96.1 radio station. Try free for just S & H. I received the product plus a bill for $98.00, and I was on Auto Shipping. I had to get my Visa Chase card involved because I was being billed for another shipment, which I did not approve or ask for. Then I received another box at my Post Office, and refused shipment. I still was sent another bill. I don't know how many times I called them, but they were no help. Chase Visa blocked all further, and past payments from the company, and that did the trick. The quality was very poor of this facial crème, and my face broke out. I couldn't even use the rest of the first jar due to sensitive skin. I learned a lesson that nothing is free.
Fonnie Hall

They Send Me So Much To Use In 2 Months Then Ship More And Have Access To My Account ... How Do I Cancel This Product As At The Moment I Have Enough Tubs To Last Me 2 Years Not 2 Months :(

I Cheryl Perry was also expecting a change, with this product, what I recieved was blotches of dry flackly skin under my chin, and around my nose.So I had to go see a dermotologist @the worst part about it is I don't have that kind of money, So I was hung out and left out to dry, as a matter of speaking.Now heres the good part, their company said all I had to pay was $1.99 for shipping@handling, HA!So I pay that and figure it's done.Now they won't stop billing me.It also screwed up my credit.I'm very upset, I wish I could get my money back, and more for the Dr's bill, and for my pain and suffering.Next Sucker step on up.Cheryl Perry (disappointed in Bonita Springs, Fl.)

I saw a compelling ad for Hydroxatone on the internet. Since it gives a 30-day free trial period I figured I would give it a try. I began using it as soon as I received it, looking forward to the awesome results they advertise. No results in a week, no results in 2 weeks, no results in 3 weeks, so I called & emailed them (11/29/10) to let them know that I had not experienced any of the advertised results and I did not want them to send me any more of the product or charge me for the product.

12/2/10 they took $69.95 from my account (I had used a debit card). I wrote & reiterated the fact that I had told them I did not want a product that didn't work & did not want to be billed for a product that didn't work & I didn't want, yet they had taken $69.95 from my account. I demanded that my money be returned to me.

12/13/10 I received a message from them stating that they would refund my money as soon as they received the unused product & they were sorry for any inconvenience.

1/11/11 I sent another email asking where my refund was since I had returned the unused product exactly as they had specified.

1/18/11 I sent another email to them after talking with my bank to see if Hydroxatone had refunded my money yet. Instead of refunding me, they were attempting to remove another $69.95 from my account while I was on the phone with my bank! I had already had to put a hold on my card, but when I found this out I had to completely stop my card & get a new one. In my email to them on 1/18/11 I told them I knew that they were attempting to remove more money from my account & that my bank was also aware of it. I again told them to refund my money & added that they are unethical, reprehensible, and behaving fraudulently.

On 1/21/11 they claimed that I was already refunded! I wrote back & told them that I had not been refunded & reiterated that my bank knew what was going on.

On 1/26/11 they said I hadn't been refunded because I didn't send enough of the product back! I wrote back the same day to let them know that I had returned the unused portion exactly as they had told me to do & I still wanted my money back.

On 2/4/11 I received the following message: "I do apologized for the inconvenience and frustration that you may have incurred. However, as an employee of this company, I must protect it when we are accused of scamming or false advertising. When someone places an order, we specifically tell them, that they will receive a 30 day risk-free trial. Which means, whomever orders the product can try it free for 30 days, with no risk or obligation to buy it. That is also clearly stated on the invoice. It’s to protect you (the consumer) and our company.
Once again thank you for your time and support. If you have any further questions please feel free to contact us and any one of our representatives will be happy to assist you."

To which I replied, on the same day: "Then where is my refund? And why did you continue to attempt to take money from my account when I had told you I did not want the product because it didn't work (before the month trial period was over) AND after I had already returned the product?! If the company was really as honest as you claim, then why have your people done such rotten, dishonest things? GIVE ME MY REFUND! If I don't receive it within a week, you will be reported for behaving fraudulently and very dishonestly. I have been more than patient with you people and given you MANY chances to return my money. No more. Either I get my money within a week or you are being reported."

It is now 2/11/11 and I am reporting them everywhere I can think of! They also caused me an overdraft charge because they took my money out of my account when they claimed they would not. So even though I have only insisted that they give me back the $69.95, they actually owe me another $24 for the overdraft fee!

In september 2010 I ordered the cream anti-wrinkle complex and i paid these but the company continuos charging my credit card and i can't communicate with them because the lines always long hold. However, when I tried to cancel the Hydroxatone and return it (I did not even open any of them to even use them, I just sent them back), it took over a week (12/06/10 rec'd to 12/10/10)to get through the phone lines because of the extremely long hold. I'm sure they do that on purpose. I was not happy about this scam at all.

The other names used by this same company are
Hydroxatone
Celtrixa
Hydrolyze
Declatone
Lashatone
Instant Effect
Luminque
Instant Wrinkle Filler

I agreed to a 30-Day Risk-Free Trial for $7.95. They billed by credit card for the $7.95 plus an additional $6.00 and sent an invoice with the product for $133.90; saying that they would bill my credit card in two equal installments. They also have the following notice on the bill in bold letters "Calling your credit card company before calling our Customer Service department could cause delays and issues with your credits." HEADS UP! Call your credit card company IMMEDIATELY! Change your credit card number before they charge your card again. Then, report them to the FTC, Better Business Bureau, and the USPS for mail fraud.

I also have been billed for this product which I did not order! I did send for samples - "Money back guarantee" and returned the samples since they caused an allergic reaction. I have a USPS delivery confirmaton. But was still billed. In order to get the return confirmation number I had to try 3 different phone numbers (disconnected) before I finally reached Hydroxatone. After talking with "Stanley" at extension 805, he agreed to cancel any order from me AND return my initial S&H costs. This has not happened and I have now been billed for a month's supply. I will be contacting the AG's office in New Jersey to find out which office licensed this company and place a formal complaint.

The same thing happened to me as with A Ballard. I too thought I would be getting a sample only. They sent my bill for $209. which I have refused to pay. I called for a return authorization number, which I received, but they never mentioned that there would be no refunds. What a scam! I have an unopened product that I do not want, but if I return it I don't get my money back.

as above please cancel my order from your file, I no longer require your product

I have had my account debited by your company, I wish to cancel any further orders so please delete my account info from your list. I sent for the free trial and have received only that so I do not require any more. Have used this product every day since receiving it and have notice no visible change. please cancel my information from your company file. thank you

I foolishly ordered Hydroxatone for the sample price of 7.95. Upon the audio request for other items, my answer was no, but I was mailed 3 jars, I did not order and am now being told 3 payments of 69.95 will be billed to my checking account. Tried calling customer service, put on hold for hours. I am at my wits end with these people.

The exact same thing is happening to me. I do not want to cancel my credit card, but I can never get through to a real person to cancel the orders from coming! It's making me really mad.

When I got the bills after I cancelled there both over 100.00 . They both have the same customer number on them so I assume they are the same company trying to rip people off. The products don't work for me and I'm on a limited income so I cancelled. I can't pay this and I won't . Oh and these two companies have the same return address. Anyone who wants to cancel should be able to with no problems, but that's not the way it is with these people. It's not right, I agree with what all the others are saying.

Hi there.

Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise. It is our goal that our customers have a positive and rewarding experience with both our products and our service.

We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:

USA/Canada [protected] am – 10 pm EST)
Australia [protected] (24 hours)
New Zealand [protected] hours)
Great Britain [protected] hours)

You can also email me directly at socialmediasupport@hydroxatone.com to let us know how we can help.

Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.

i returned your product because of not meeting what you say on the phone--i call this false advertisement. you promise people all this stuff that they will get when you buy your product then when it finally comes in its nothing on what you promise. i returned everything and told you that if you take any of my money out of my acct i was going to sue you. now i get my bank statement in and you still took the money out. if you dont refund my money i will file a police report then i will get in touch with an attorney.

i have also ordered from this company and i sent an item back that i didnt want that was 8 weeks ago and they still havnt given me my money back, , does anyone know how to get the cash back plz

www.tryhydroxatone.com

Please everyone who is being billed over and over again by these thiefs Hydroxatone, look up or google your attorney general for your state, write them and put in a compaint to them. It is the only way to stop them from stealing from us, every month. Also close your account with that checking or debit card. Your bank will open a new one, so they cannot hit you anymore.

I am trying to sue, I will let you know what happen's. Do it now!

This company is a huge rip off. I am going to return your product as one other person wrote they believe your Company is a SCAM ! I agree totally. Your product was received on Saturday, 02/12/11 & it will be shipped, except I keep the toner...and almost completed one of Hydroxatone. At least it was a try and big lesson. I only got a slight difference.
Sincerely,
Donna Arey

I also responded to the TV ad which stated a free month to try their product. I called for information as to the procedures for returning the two extra jar (which I did not want) and did not order. I was given the information so I returned the to unused jars. My call was before the month was up. They tried to get me to agree to keeping the jars at a reduced rate, $50.00 each. I told them I had tried their product an could find not improvement so I would return their product. Then about a month later my credit card was charged $69.94. I immediately called them. The rude rep said that they had no record of my return. He informed me that there was no free jar of product. I had to pay for it. That is not what they advertise. I faxed him copies of my postal receipt and wrote a letter. He said he would research the problem. Then one month later I got this month's credit card statement and --here is another charge for $69.95. I am going to the bank and file a report of this fraudulent activity. This a total scam and this company should be charges with stealing from people and false advertising. Everything said in the other reports is exactly the same for me. It's a BIG SCAM!

I also fell for the T.V. commercial and got the recorded message when I called. When you call, they already have your name and address from the phone #. I was stupid enough to give them my credit card # so they could put the $7.95 shipping charge on it. The commercial was for a 'free trial' of hydroxatone at no risk. I couldn't stop them from sending the stuff, because a recorded message can't hear you say'NO' to it . It was sent priority mail with no return name or address, only a zip code. The invoice said that my free trial ended at the end of the month and after that my credit card would be charged $69. and some cents for 3 months. That was a total of over $200.00 supposedly for the other 2 jars that I didn't want sent in the first place. I used the first jar for about 3 weeks then called for a return # to send the other 2 jars back. The girl I talked to sounded like I was going to have to pay for the 'free trial' one because I had used it. I questioned her and got a lot of double talk and finally got a # from her to return the 2 full jars and also the almost empty jar. I cancelled my credit card in case they try to charge me for the free jar. I hope I got the right credit card. They are just one big scam and shouldn't be allowed to advertise on T.V.

I agree about this people say about hydroxatone company crap! This company should be sue because they kept promising their customer this and that. Next thing you know, they're just ripping you off! I should've been charge only the shipping. Then, when I saw the package in my mailbox, they charge me $141.79! This is outrage! I've been calling the customer service too, but I never get a response from them.

I also fell for the "free Trial" scam, and after being on hold for a half hour was told by a "Nick" that it was free to TRY, THEN Id have to pay, and not only that they sent me THREE jars when the ad said ONE! I have a bill of 247.80, thinking I was only going to be charged the S&H of 7.95 for the 1 jar! I said I was returning everything, didn't want anything taken out of my account beyond the 7.95, and of course I HAVE TO PAY to return what THEY took upon themselves to send me! I as well am changing my bank card so they cannot charge me ANYTHING, and I voiced my concerns to Nick, when typing in thier email address I was taken to all these sites of complaints, who brushed it off as complaints are commonly made by people who either can't pay thier bill or are too stupid to realise what they agreed to. FURIOUS doesn't even begin to cover it. They better lose my info, FAST

tryed calling all number cancel numbers are all discontected what up with that. They say you need number to return.I even tryed email.

I tryed calling the number to cancel and none of the number work they gave,
I even tryed to email no response what now?

I also sent for the dark circles wonder cream, it woildn't be so bad if they weren't such high pressuring! My bill stated $169$, they are consistent, I'll agree, but also never snet the free bottle of accellerator! I will put this cream in a jar, send back the empties, & if they DARE charge anymore money I will sue them, I am so sick of these happy looking people, these lies & the long story, I had to sit through, as if I were getting the elixer of life!I loath liar's, they'd better accept those jars, as I just got them 5 days ago! Why then does eveyone say the same thing? Do you realize how much they want? I ordered the Cindy Crawford cream, but they never charged my account, they waited for me to give the word! Crawford must maintain her reputation as does Victoria Principal, & the other w/ L-Argeline[which Hydroxatone has, also] There was NO high pressure w/ miss Crawford..The first Hydroxy, was a recording..AFTER giving the credit card, , only then did they "Hit ME" w/ the "wouldn't you rather order for 3 months NOW..at 169$.? NO, I said, the recording actuallu turned into "HAL" w/ an attitude, asking, no saying "really? why not...look Hydroxy, if you don't want your new creation to end up on tv' as a fraud, you'd better leave my card number alone!Free.shipping&hand...you said FREE but never sent FREE BOTTLE OF...Toner, as seen on card in b/w! No mistakes I read it right!

I am going through this now. I checked my account today and found out that Hydroxatone withdraw $69.96 from my account. This is false advertisment and it cost me to return what I returned on 11/24/09. I have confirmation that they received what they told me to return. I have all the emails. I will not let this go. They will return my money. I will work to get these people off television with they false advertisement and hope that everyone here will make that happen where you are too.

This stuff is an obvious scam. Same ol' "free" but you have to pay inflated postage costs and, oh by the way, we'll be charging your credit card 70 bucks every month from now until eternity until you badger us so bad we might stop. These people KNOW they are lying when they write the ad copy. The FDA is NOT here to protect consumers', folks, its' here to protect the drug companies. The government will NOT enforce truth in advertising laws. Don't be fooled by this scam. NO CREAM WILL MAGICALLY MAKE AGE-LINES DISAPPEAR, PERIOD. Get used to it.

Thieves this company! I did not order anything and they billed my CCard they are thieves. Scammers they should be shut down for unethical and immoral business practices. They are not paying taxes either in Australia the ATO should investigate.

Hi there.

Hydroxatone offers a risk-free trial. We do this to give customers a chance to try our products before buying them. We are sorry your experience was not what you expected and we really hope you give our products another chance. Our risk-free trial comes with a 30 day money back guarantee. This means, if you aren’t satisfied with your results, you can call our customer service and return the products to avoid being charged for the merchandise. It is our goal that our customers have a positive and rewarding experience with both our products and our service.

We’re also sorry that we have been experiencing some difficulties with our international phone lines. This issue has been resolved. If you have any further questions please, please contact us using the information below:

USA/Canada [protected] am – 10 pm EST)
Australia [protected] (24 hours)
New Zealand [protected] hours)
Great Britain [protected] hours)

You can also email me directly at socialmediasupport@hydroxatone.com to let us know how we can help.

Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.

Ordered and received two jars of their undereye cream. Was advertised to be available for the cost of shipping. But with
the product, there was an invoice which had 2 future payments scheduled, at the bottom. I called and cancelled right away, but that didn't stop them from charging my card for these two scheduled payments whose date was more than a month away. I am livid about this. I called and got a return number and sent the whole thing back with a letter instructing them to return my money within 48 hrs of when they received it. So far they have not. But, it's just been barely 48 hrs.

Crikey, almost ordered this product last night. So relieved I didn't now. Thanks guys

They are the same company as radialabs, sobe labs bio labs and strixaderm same owner same company same scam people someone please call authorities i did .all they they do is rewrap the same bottles with new labels look for yourself .

I ordered the "Free Trial" just to try if it really works when i received the product it came with 1Radialabs 2Hydroxatone Anti Wrinkle Cream & 1Hydroxatone Toner I sent them an e-mail that i want to cancel my order then they e-mailed me back telling me that they were unsuccessful for locating my account the 1st charge was $3.95(Radialabs) & $3.88(Hyroxatone) for the Free Trial but because they sent me the Free Trial with the toner and another hydroxatone anti-wrinkle cream they charged me again for additional $69.95 every month that's why i always get an over draft fee on my bank account and they are not even sending me their ineffective product anymore they are just charging my account continuously without my consent. I've tried to e-mail them again but i didn't get any response i'm planning to pay the overdraft fee charge on my account, the extended overdraft fee and close my bank account then i would Open another bank account. The attached photo shows 2charges on my account of their ineffective product.. IT'S A SCAM.. I hope people wouldn't order that it's a waste of money seriously..

Requested their product (like my doctor's office or the dept store). When received, immediately called to cancel and say I would mail back products since I did not order them. Got into a shouting match with their male rep. I am a 67 yr old woman and my nickname is Mighty Mouse, so I won that round. He did not want to give me a canc #. Told him they were scams, bait and switch, etc. and I had talked to the Atty. General and US Postal Inspectors offices and was told I did not have to mail back unsolicited product. I got the canc # . Mailed products back with delivery confirmation for under $6 and called the following to conplain: US Postal Inspector (Criminal Investigations) [protected] and Federal Trade commission 1-877-FTC-HELP. Lucky that experience cost so little. They also reversed the shipping chg without my asking.

These guys are the [censor] of the earth! Any idea how I can inflict as much damage on their company as possible through my complaints (e.g. better business bureau, new jersey attorney general)?

Hydroxatone is a scam. As a former employee I can honestly tell you that. They prey on the old and gullible. They dont care what your situation is, they just want to take as much money out of you as the possible can. The tell you that its a 30 day free trail offer and it is but what they dont tell you is that you will be shipped out a 90 day supply, they then try and talk you into keeping it by offering you deals and discount. The product cost $39.99 but the jack the price up to $79.99 to try and get the most money out of you. If you do want to try the product ask for the $39.99 one-shot and hear them say HUH?
Oh yeah, and those extra charges that appear on your credit card, lets take a wild guess as to how they appear there. Hydroxatone shares your credit card information with varies third party affiliates. Isnt that illegal. They tell you they dont but they do. Someone needs to audit them.
I believe they are running some boiler room type scam, while selling some overpriced product that does not work. Truth is there are many cheaper priced brands to do a lot more then this promises.
Heres my advice, place the order, get your product, call back and complain that what you got isnt what you ordered (because its not going to be) and threaten them with going to the BBB and your lawyer. After that the will refund your money and tell you to keep the product instead of dealing with BBB. That way you can really try the product for FREE.
Seriously someone needs to audit them.

I wish I had researched this company online before I ordered their "Risk Free Trial". I, too, ordered for my mother, as she does not have a bank card. I also spoke with a machine. The machine DID NOT inform me that they would be sending a 2-month supply----just "Risk Free Trial". My first thought is---I did not order the second jar of this product, just the 30-day trial. Approx. 10 days after receiving the product, my mom called to cancel and wrote a letter stating the same. Customer Service never gave her a "Return Ship #", nor did they ask for the product back. I have went to their website online just to see what the terms of the 30 Day Risk Free Trial are, as I do remember my initial phone call to them very well-------the website does state that they will send the 2nd month supply, however, also states that you may cancel "AT ANY TIME". I then received my bank statement with the $69.95 charge, followed by a $24.95 charge, both charged on the same date. I assumed both charges were associated with Hydroxatone, so when I called Customer Service to address the fact that my mom had cancelled w/i the 30 day period (and why should I have to pay for something I never ordered in the first place--2nd jar), I also addressed the $24.95 charge. They told me they were not responsible for that charge and had no clue who was. I then went to my bank to cancel my card and ask where this $24.95 charge came from-----Budget Savers. I filled out the paperwork to dispute the charge, like others. Tonight I decided to research this myself via the internet and this is what I found----Hydroxatone had sold my card information to Budget Savers ---I HAVE NEVER TALKED TO BUDGET SAVERS--AND FURTHERMORE, I GUESS HYDROXATONE DID KNOW WHERE THE $24.95 CHARGE CAME FROM! Yes, this is a SCAM!