Hydroxatone
Reviews and Complaints

I am sick to death of trying to contact these people. I am from Australia, i have moved home several times since my original order, i have been homeless and have TRIED several times, different methods of contact to cancel my orders which are two SEPERATE orders. One delivery and order being processed for bellaplex then another seperat order/delivery being for the product hydroxatone.
I wish to find a way to be compensated for this as i am losing money and recieving NO product or feedback. I have emailed them my new contact details and still have heard nothing from them concerning one of their products. I cannot stop the payments from my bank as i need to stop it from their end and cannot even find out if my request is being addressed.
Even if i could just recieve feedback from you as to what my next move is as i see its far from the first time it has happened

This company advertise on FaceBook and offer a 'Risk Free Trial' on their products. For a few dollars you can try them out ~ allegedly. The FAQ's ask "how can you afford to send them so cheaply?" The answer was, because we are so confident you will love them, you will buy more from us!

Ok, so I thought I'd give them a go, based on the reviews (which are probably not legitimate I'm now thinking). Well, they finally arrived but caused quite a reaction on my skin. So, I stopped using them basically 3 days later. Not to worry I thought, they were only a few dollars.

Fast forward a month and WHAM! they have 'stolen' 2 x $69.95US from my credit card. I have sent them emails and made contact via their website and Facebook page...NO response. I called them and their 'customer service rep' was rude, aggressive and adament that I authorised payment by ticking the box and receiving the goods. This is apparently what I "signed up for" and should have read their terms and conditions. As he put it..."we don't just give our products aways for nothing you know".

Finally, after getting no where with him, and accepting that based on what he was telling me now, that he was right, it was all my fault, and the $140 was an expensive lesson for me, he agreed to cancelling my "on-going payments". I asked him to send me an email confirming this...he said he would, but naturally he hasn't.

STAY AWAY FROM THIS COMPANY. They have a money-back guarantee on their website but even that seems bogus.

I'm calling my bank to try and get my money back (hopefully) or at the very least not have any more STOLEN from me.

I have phoned and i have emailed and I am still yet to speak to an actual person. I want to cancle my free trial as I found it done nothing. my main problem ios that I am a solo mum of 4 boys ages range from 13yrs to 1 1/2yearsold. I want my mony back i am more then happy to send back the products if I had a return address. I have tried again and left another message for them to phone me back, I have had to cancel my visa card which has cost me another $15. can you please help me? Bellaplex.com has taken $88.47 off me with no warning and also nothing has come in the mail so am i supposed to pay full price for the free trial. I do not understand. Hydroxatone.com has taken $91.93 out of my bank, now for me a solo mother I had to miss out on groceries then it happened again, I only get $204 a week I am on a benefit, I need help please to sort this out cancel the account and I have learnt from my mistake. I did contact them before the 30 days i phoned but never got to speak to a person and I have only got to leave messages and details for them to contact me. please please help me get my money back and I am wanting to return the products so I need an address to send them to.

my account keeps getting debitted each month and i am not receiving goods. hydraxtone on my credit card statement as at 20/06/12 as at 22/07/12 has not been received by me. also bellaplex cream = how do you dipense it? container is around 4" long and dispenser is about half inch long so can't dispense ceam! useless. i wish to cancel any further order. kerri g boylan address 20 orleans drive port kennedy western australia 6172. you may also wish to know i tried phoning you on 22/07/12 only to find your phone has been disconnected. please cancel any orders and do not debit my a/c again as i am going to close that account

I bought a $2 sample of this wrinkle free product, it came to me in 2 one ounce jars, not samples...now they have my credit card no...well screw them I cancelled my card...they are getting nothing more. I sent them a note first time they tried billing me $73 and told them all I bought was a 2 buck sample, I got no reply, again they tried billing me to no avail because my card is a self loaded card...look this company up, google it ...the are noted to have done this to many people, and on top of it all it was shipped from the states and I had to pay a $40 shipping fee in cash from my mailman DO NO ORDER OR GIVE HYDROXATONE YOUR CREDITCARD NO. OR YOU WILL BE SORRY, PLUS THE PRODUCT DOES NOT WORK...PAUL SNODDY

I had ordered the free trials for Hydroxotone and bellaflex and received them i have since sent them emails tried to call and nothing was heard from their side.I let them know before my 30 days that i do not want them and that i want to return them and not want anythin to be sentt to me as i came out with a bad rash.
yet i still have been charged 72.90 x2 from my account I have tried to call on all numbers concerned and no luck.
after reading one of your complaints on website i eventually got through and been given a number and told i will get my money back .I asked if i can have the refrence number of this call and something in writing to say i will have it back and was told they cant as they dont have access to these .he knew who i was with all my details and i hope i get this sorted. they should not have the right to do this.its unfair too bad one has enough money to feed their family or pay rent. so hope anyone out there get their problems resolved.

I saw an ad on the Internet for both products: they were offering free beauty creams and you had only to pay for postage of $1.99 . My goods arrived with a excess postage charge of £52.80 to pay for postage, I declined the goods and they were sent back to the USA.
In this months bank statement this company have illegally taken £46.24 out of my bank account without authorisation. They need shutting down. I work for the POLICE in the UK and this is straight forward Theft.
Angela Hine UK

I would like to warn all ladies out there that they should NOT under any circumstances give Bellaplex or Hydroxatone their credit or debit card details. I foolishly did sign up for the attractive looking trial offer and since then I have had my accounts fleeced by over $250.00 and the amount is rising each week. I have never received ANY product from this company and they have ignored over 50 emails from me. I have now had to go to the extreme lengths of reporting this matter to the Fraud department of my bank, who do not hold out much hope of getting any of money back. So I have paid this company over $250.00 for absolutely NOTHING. Beware Ladies, this is a first rate scam - DO NOT GET CAUGHT!

I sent for the free trial at $1.98 and after trying it I called the company and was told to mail back the item and I would not receive any more charges. I did this and just found out from my credit card company that I was charged $69.95 for somethin I never received because this charge was made on 10/30/11. I filed a complaint about this company with HOUSEHOLD BANK CREDIT CARD, and I am hoping someone can fix this. I was first told that I would not only receive the product for just shipping and handling but would get a free gift and if I decided I did not want any more just call the company and let them know and I could keep the product. When I called them they wanted the full amount but I managed to talk them out of that by reminding them that I only received one product, so they told me to mail the remaining product back and their would be no gurther charges. This was on 08/30/11 and now I find a charge to the same company for $69.95 made on 10/30/11. This company needs to be investigated and put out of business for making false clains.
THANK YOU
EILEEN M BUNGORI

I sent for a free sample on Sept 7th and paid 1.25
The sample came but as I was to be charged £25.80 customs duty I never picked it up from the post office. UK.
One month later I was charged £46.03 on my credit card.
Please refund this and do not send any more.
It could be that in the package that I never picked up was a message to say I was signed up for a monthly order. If this package arrives it will be sent back like the first "sample"

I am command by internet a trial for hydroxatone cream.
Today, 4 October 2011 . I receive a package at: Postes Canada come from the hydroxatone. I am pay $28.70 for
CBSA POSTAL IMPORT. When I open my package, there are 2 pots of cream that I not past the command.
A trial for hydroxatone cream where at: $1.99 free shipping& processing. But on my bill He charged me
$141.89 . My friend call customer service because I not speak english, no service in french. I returned the package
at my expenses.

Back in August 2011 when on the internet a advert appeared for Hydroxatone/Bellaplex free trial $1.99, with no strings attached. I checked reviews on this product and the reviews were praising the results of this wrinkle cream.Hydroxatone.

I am a senior citizen 65 years old and although I'm told I look good for my age, Vanity got to me!
On the 7th August 2011. I ordered my free trial face cream for $1.99, which was for the p&p.
On my bank statement August the 9th the $1.99 was drawn. Fine so far!

The Hydroxatone arrived in September 2011, which I collected from the post office and had to pay £25.58 import duty, and £8.00 was for postage. Not what I would call a free sample!

My Bank statement arrived end of September 2011. there is a withdrawal on the 15th Sept from my account for £45.65 to Acm*Hydroxatone USA. Is this a company helping themselves to my money?

That day, I went to my Bank and Spoke to the manager, I explained £45.65 has been taken from my account without my authority. I was told this company is a scam, "we have other customers just like you, who have had money taken from their account by this same company".

As a pensioner I receive a state pension of £107. per week and cannot afford for this company to misuse my account details to help themselves to my money!

I have tried to contact by email Acm*hydroxatone with out any success. I cannot find any clear links to the company to complain and request they refund the money's taken from my account.

I feel very angry this has happened to me. Is there a ombudsman or trading standards or someone independant who could look into this company and to put a stop to them miss using debit card details?

I have used my expensive free samples of Hydroxatone and I can say with confidents it definitly does'nt work!

YOURS TRULY

Shirleeann Mclellan

i have had £45.69 taken out of my account without the products being sent to me .this has to stop and i will be trying to contact the provider in no uncertain terms to request a refund off my money.this has happened twice once whilst i was away so have not had time to deal with it as yet.i am a pensioner and i find this type of scam discusting and should be stopped now.

I agreed for a $1.00 (one dollar) from my checking account thru my ATM card number, but this morning when checking my bank account this company lied to me and took $79.99 (seventy-nine dollars and ninty-nine cents). They did not leave a phone number to discuss the problem. This leaves me, who is on a fixed income, with less than $40.00(forty dollars) to live on until the 3th of next month. This practice for a business is BAD! I want my money back NOW

I cancelled my order for both hydroxatone and bellaplex and received conformation of such.In the post today 12/09/2011, I received more of these products.I am worried that money will be debited from my account without my authorisation. As I am in Australia this is very concerning as I feel I am being taken advantage of, there is an overseas phone to call, yet again more expenses to deal with.

Any help would be much appreciated.

Deb Cerff
[protected]@iprimus.com.au

dear sir / madam i submitted a required perscription of this product on a 30 day trial which i cancelled and returned product to this address as it burnt my skin i have been charged £86.89 p off my bank account which i cannot stop and cannot afford to pay or lose this substancuial amount of money being a single parent mother on welfare for benefits i was reassured that this error would not occurr and the charge would not take place on my account after sending product back could you give me any feed back on my rights of this as i will be seeking legal advice otherwise yours faithfully miss maria hogg

This advert along with the Bellaplex (both cream supposed to work wonders) is a total scam! They try to hook you in by asking such a small amount for the product, i, e, £1.60 then to my embarrassment have added a delivery charge of £25.00 ! What a disgrace and what a con... STAY AWAY FROM THESE PRODUCTS...

Ordered 2 x sample for $1.99 (£1.50) each. Samples never received. SCAM: Payment taken from my credit card for two separate payments of £44 each without my authorisation and without ever receiving any product. I have no way of contacting the company for a refund. This is obviously a scam. I have contacted by credit card to dispute the payment and have had to cancel my credit card to ensure no further payments are taken, which is extremetly inconvenient and possibly very expensive. Hopefully my credit card will be reimbursed and I will not be out of pocket from this dishonest, manipulative company. PLEASE BE AWARE AND DO NOT ORDER SAMPLES OF EITHER BELLAPLEX OR HYDROXATON.