Ideel
Reviews and Complaints

I believe I have a credit with you from last year. When I went to check my balance I couldn't even find a website. Was redirected to Groupon, but that also produced no results.

Please advise:

Pamela Aylor
729 Sandy Point Lane
Palm Beach Gardens, FL 33410

Email: aylo8292@bellsouth.net
Cell: [protected]

Kinchine, it's spelled "companies", NOT "company's." Please go back to school, your grammar needs some serious work.

Worst online site EVER! Save your money and spend it anywhere else but here. Most of the women "styles" are hideous, trampy and last years, you can get better deals at your local stores from the clearance rack, plus you can try them on. They have such a short return policy that by the time your purchase actually arrives (weeks or longer) you've just about missed the return date. I have so much CRAP that I could not return it's really sad. I had a credit balance and I really think their computer system is not right. I would buy less than what my credit balance was but yet my credit balance would go to zero! Yes I did send an email, NO response. There have been a few times I never even received credit for something I returned. I would have to check on it and then email to find out what the problem was. I was always told, "Sorry, we had a kink in our system." Makes me wonder what if I didn't check and send the email, would they ever have credited me back? I have wasted so much money on not being able to return things that didn't fit correctly or I didn't like. You have something like 14 days from the day THEY SHIP from their warehouse, so you don't actually have 14 days from when you actually get the items. =

I just got done with the LiveChat option. The most bizarre and unreal experience I have ever encountered. I have never experienced such awful customer service. I wish Ideeli would empower their employees to make decisions instead of waiting. I ordered an item and i wait ed a month and still did not receive it. Luckily i wasnt charged until they were going to ship it.. It was taking way too long, who waits a month and a half for something they have ordered? Very inconvenient, and its ONLINE?! Online is supposed to cater to conveniency. Anyway, the person helping me cancelled my item without me confirming to cancel it. I told her i still want it. i was just asking as an option! See below for the worse customer service ever!
Jessica: Welcome to ideeli
Jessica: HI Liza
Jessica: Part of the reason we can offer such reasonable prices is because we don’t keep any inventory. Instead, we work directly with the manufacturers, who ship to us, and then we ship to you. This can result in a longer wait time than you may be accustomed to, but it also ensures a high degree of quality control, guaranteed authenticity, and those great prices.

Jessica: We always offer an expected shipping date so that our customers know if the items meet their needs
liza : but a month later?
Jessica: Yes because we don't keep inventory
liza : why do i have to wait a whole month after i purchased the item?
Jessica: That is when the vendor has promised to have the item to us
liza : you gave me a expected ship date of August 30- Sep 6
liza : why not advertise the item when you do have the item?
Jessica: I'm not sure I follow
liza : Is this how ideeli works normally?
Jessica: are you getting two expected shipping windows?
Jessica: May I please have your order number to look into this?
liza : ********
Jessica: Thanks! Just one moment while I check that.
Jessica: Right this item should be shipping anytime now
Jessica: It doesn't mean it will ship on the 30th
Jessica: It can ship anytime within that window
liza : so in order to buy from ideeli, i have to wait an entire month and pay for shipping
Jessica: Not always
Jessica: All vendors have different expected shipping windows
liza : but sometime
Jessica: Sure
liza : May i cancel this item?
Jessica: But as I said, it is part of the reason we can offer such reasonable prices is because we don’t keep any inventory.
Jessica: Sure
Jessica: Please note that you were not charged
liza : oh i know
Jessica: Since we don't charge for items until then ship
Jessica: *they
Jessica: This order is now cancelled
Jessica: You will receive confirmation shortly
liza : wait?
liza : I never said i wanted to cancel. I just asked if i could
liza : as an option?
Jessica: I am so sorry
Jessica: I thought you wanted to cancel so the order is canceled
liza : now what?
Jessica: I am very sorry
liza : so I can not get the item?
liza : can you void that?
Jessica: I can add you to the wait list for this item and apply a$15 voucher to your account as an apology
Jessica: Once an order is canceled it isn't reversable
Jessica: I'm terribly sorry about this miscommunication
liza : Is there a manager? I ordered this as a gift for my mother
Jessica: Yes I can have a manager contact you
liza : she is expecting this at her address?
Jessica: May I have a phone number where to reach you?
liza : I would like that
liza : ***************
Jessica: Thank you. I will have someone contact you today.

I placed an order with Ideeli and was very excited to receive it, as I really really wanted those items. When I finally got the package, 4 out of the 5 items on the packing list included in the package were missing! Ideeli said that my package got lost in transit, and all they did was refund me the money for the items that did not arrive, but my funds were blocked for over 3 weeks. I was very disappointed with this experience, since it was obviously a packing employee that did not place the items in the box. They did not offer any store credit and were very slow to respond.

I used to be a loyal customer, and have placed over 40 orders in the past 2 years. Most orders arrived as expected, althought they did send me wrong colors in the past, but were helpful in refunding me the shipping cost as well. I was hoping that they'd compensate me for the huge inconvenience they have caused with this last order, but they failed to do so. They claimed that everything in their inventory matches up, so all they can do is refund me the price ofthe items that were missing. Really? What if the items ended up in a different package by accident? Why do I have to suffer because of an Ideeli employee's mistake?

Ideeli is VERY disappointing! IF YOU EVER need ANY customer service -- YOU WILL NOT GET ONE! I had a question regarding my return and it has been a week - NO one bother to get back to me, while they sent me a note that i will hear back in 24hours.. MOREOVER -- i have contacted them via email, phone, chats -- the reps DO NOT know anything about your case -- though they have records... LONG STORY SHORT -- I love Gilt -- cause if i ever have a question or an issue -- i get IMMEDIATE assistance! ideeli -- do NOT buy anything UNLESS you 150per sure about he designer and the size.. it's really the WORST customer care! i still have a credit and once i sell that credit, -- i will be out of that website! Gilt or Ru la la -- are 200 times better!

It was great to browse the website after receiving emails about their "sales." A lot of the clothing seemed a little expensive when you consider that a lot of it is not returnable, despite not being able to try it on. Then there was an offer for a two-month membership in a wine club, that would yield 6 bottles of wine for $79, so I decided to try it. Turned out, that club didn't deliver to MA, where I live. I contacted them and they said I needed to get the refund from Ideeli.

Upon my first request, about two months ago, I got an apology and a promise of a refund within 5 days. No refund was ever posted to my account. I have wasted much precious time sending more messages to their customer service, including two "live chats, " with no result. The last "chat" received a response that I would be contacted again within 24 hours, only that was over a week ago.

No company should be allowed to misrepresent an item as for sale if one cannot receive it in the state from which it is ordered. The original ad should have listed the states where the company will deliver, and ignore a reasonable request for a refund. It's not that I didn't like the wine, it's that I never received any! I wouldn't buy anything from this company!

I wouldn't count on them at all. I purchased an item 29 of Jan, and I supposed to receive it at 3 of Feb. I bought it as a Valentine's day gift. Today is 13 of Feb and I still didn't receive it. I communicated with them three times. First time, they promised that I will receive it soon. Second time, they said they don't know where is my package. After all, they send me an email with this respond "We have notified the shipping company and they will be starting an investigation into the issue within 24 hours. Their investigation should be resolved within 8 business days and they may contact you via phone during that time." !

Tomorrow is Valentine's day and they want to investigate and resolve the problem within 8 days! So I should tell to my boyfriend that he will receive his Valentine's day gift within 8 days! This is unacceptable for the online purchase site, which their commitment to on time shipping is the first rule to be successful.

I bought a set of luggage a few days ago. The next day it emailed me said the order was canceled, and asked me to contact them if I believed my order had been incorrectly identified as fraud. Then I found out not only my order was canceled, my account was also deleted! When I contact them, they said the reason was because they called me but couldn't reach me.

I strongly doubt this is the correct way to identify a fraud and treat a customer. I've met the same situation before. I was at work and couldn't pick up the phone, but the other place only canceled my order, which I can totally understand. What ideeli.com had done is super irrational and disrespectful to customers. I feel insulted and very angry about it.

I ordered a 3 piece luggage for $255 and a single luggage was shipped to me instead. In addition, the luggage was suppose to be white, but it's got dirty marks on it already. I contacted customer service via e-mail. Even though I got a automatic response that a response will be provided within 1 day, it has been 4 days and I have yet to hear back.