Ideel
Reviews and Complaints

I wish there was zero stars button. I purchased a travel voucher for $2, 000 for Turks and Caicos and due to a family emergency was unable to book travel within the travel time. Ideeli would not give me credit to be used towards travel at a later date. I understood I would not receive the promotion rate but I wasn't even requesting that. I LOST $2, 200 and all they said they would give me was a $25 credit voucher. That was a slap in the face. I will never do business with this company. If anyone has had a similar situation happen with them, I am interested in talking to you about a class action lawsuit. My email is lisamonee@yahoo.com. This company is a complete SCAM!

There customer service is an answering machine. Please inprove your customer service, will not invite a friend until some profssional business skills are addressed.

I have had that same experience with Ideeli. They make you give you or credit info when you don't have to and then they charge you "by accident" you should do a chargeback for the amount you returned so that they don't debit you the 7.95 for return shipping that they normally do when you ask for a refund instead of credit. You tried to do credit in good faith.

I have also had a negative experIence with Esther but at least you got to speak with someone. Their lack of phone service is shameful.

If this is your first flash sale experience-- don't let it stop you from looking at other sites-- I've had great experiences with hautelook and ruelala. Gilt is great too but they don't really give a discount

I also had a terrible experience with Ideeli, when I tried to purchase my first item from them. Advertised was a 2 month membership in a wine club, which was supposed to yield me 4 bottles of wine. When I tried to use the coupon I had purchased from IDEELI I was told that that particular company did not deliver to the state in which I live. I asked for a refund, and the wine club said IDEELI had to refund the money.
At first, IDEELI customer service seemed understanding, and told me I would receive my refund in the next 3-5 business days. It never appeared. I wrote again, received apologies again, and someone said they would personally re-issue the refund, and that if I didn't get it I should call her personally. I didn't get it and she never returned my phone call. Like the woman above who had the $58 credit, I feel they are never going to issue the refund, and now I doubt it's worth my time to keep calling and emailing them.
This is a very dishonest company!

DON'T BUY ANYTHING unless you knooowwww it fits, otherwise you get screwed.
Just used the live chat tool to contact ideeli. Live chat was useful, but the person who helped me is just a drone of the horrible decision making of some corporate d-bag who CARES NOTHING for their CUSTOMERS. I ordered 2 pairs of running shorts 6 days ago. Got them fast and they're too big. Was going to return them and be bummed that
1. they didn't fit, and 2. I paid the 10$ shipping fee for nothin'.
Yesterday i saw the shorts are back on the site and in a smaller size! But they don't allow exchanges, so i asked if I could return mine and get the new size at the same price I recently paid for them in the larger size. NOPE. Basically I gave them 10$ for shipping and as long as they're making a profit, screw customer care, screw me out of some running shorts. "They were part of a special sale." No ###, that's why i bought them, but i am still under the return grace period, and you can't give me my size for the same price? REALLY you can't? I will never shop at ideeli again. I'll go to reputable sites and long standing stores like Macy's.

I received an item ordered, however the size was too small and I wanted to speak with someone and see if an exchange for a larger size was an option. I first tried their live chat on the website, however it does not connect. I then tried their customer service phone number, however there was never a representative available to speak with me. I left several messages and no one ever got back to me. Because of the non existent customer service I probably will not shop from ideeli again. It's unfortunate.

Worst customer service! They 'lost' my deliveries twice, and even after calling a hundred times to figure out why this was happening, and prevent a repeat, after ordering several times from them! I was met with, " I'm sorry, we will cancel your account if you want, and oh, by the way, if you want the items that were misplaced, we will place you on the waiting list!"

I ordered a pair of shoes, the order got canceled saying that there was an issue with credit card whereas my credit card has been working fine with every other transaction I have made. Then there was this second time when they said there was an inventory problem and the order for a dress got canceled. I contacted the customer service and the guy was rude. Initially I was a bit heated up and did not engage in common courtesy but I was t quick to apologize. That did not help. Then he went ahead and the wisecrack that he was, he told me how he would just go out and buy a dress if he were me, like I did not think of that.

When i first read ideeli review, i never think i will have any problem like many others.I was wrong.I made my first order $129, thinking if this turn out good i would purchase again.But when i search on youtube, saw a couple clips, say ideeli is great..blab..blab..blab.So, i went back the next day, made another purchase $237.I paid two shipping cost, but dont know why they shipped both my orders at the same times in one box.Also, the ups arrived the last moment at 7:20pm.I paid $12 shipping at Dillard, it arrive the next day(at noon).That included many items.Anyway, when i recieved my box, it was all BEAT UP, all my clothes is out.My husband have to pick up one by one, brought it inside.When i saw the "Designer" dress, im about to faint.This is my nightmare, all my money goes down the toilet, cuz i CANT REFUND IT.They sent one item the wrong size and i have to eat it.The material is thin the sewing is just simple, all of it! The whole night, i was upset.It is all my fault, i shoulda goes with my instinct.Whata fool!Why rush in?The next day, i went to UNSUBSCRIBE on my email.They ask me to share my thought, so i told them.Now, i felt a little better, cuz i dont have to hold on my pain inside anymore.I cant tell my husband, of course.After spent all his hard working money for useless clothes.This is just my opinion and my experiment.Also, this is my first time membership with ideeli and will be the Last!

I thought that this was a great site. I ordered a lot of clothing and had to return a great deal of it because it was either unexpectedly poor quality (paper-thin cashmere), or too big or too small. Even though I had never once opted for the store credit option, and had always opted for a refund, they are holding on to $1200 of my money! I have sent them an email about this a month ago and only after I sent a repeat email did they send a note saying they would be replying within a couple of days. More than a week later, still no reply and still no refund.

In many ways, I get the feeling that the customer service dept is trying, but when they actually steal $1200 of your money, it is so over-the-top. I was hoping that they would come through so that I don't have to start figuring out how to get my money back by what? reporting them to the attorney general? Taking them to small claims court? It will take a lot of effort to even figure out what to do and I totally resent it.

By the way, their online record of one's account is completely bollixed up. It says that things have shipped when they have been canceled, and many other problems. It is completely unreliable in terms of reflecting what is actually going on in your account.

It is really confusing. I was so appreciative when they allowed me to return things that had been termed "nonreturnable", but it turns out to not be much of a favor if they get their merchandise back but they keep your money.

Wow I bought a bunch of things on ideeli, but do not plan to do so anymore! I bought a Jessica Howard dress for $74.94. It took AN ETERTNITY to arrive, and when the damaged, opened box finally arrived, it was 2 SIZES SMALLER than i odered! I immediately contacted live chat who was of no help, and then i tried calling and got a phony "everyone is helping other customers" lie of an answering machine. I do not want a refund - i want my dress! And i ordered it to wear to a function in 2 weeks, so I really want it soon. This is rediculous. I want to speak to a real person on the phone.

I generally frequent sites similar to Ideeli, like Gilt and Hautelook, and expected similar customer service from Ideeli. Boy, was I wrong. I purchased something from Ideeli in late November...I still have not received the item. Ideeli ships their product via UPS Surepost, which the only thing "sure" about it is that it's sure to be late. UPS will transport the item up to a point, then transfer to it USPS. There's no tracking available of your product after that point. My stuff shipped on 12/18 and it's now 1/8 and I've still not received it. Worst procurement process ever. Decided to stick w/ the other sites going forward.

I tried to make a purchase using a 15% off offer. When I made the purchase, the percentage didn't come off my order. I tried to get someone at ideeli to fix it. Nobody seemed to read my emails. They cancelled the order. I've been going back and forth. As of today, a supervisor told me the best they would do is give me $15 off. Although I have the transcripts of the whole thing, and it was ideeli's fault that my percentage never came off, they will not honor their initial offer. This has been going on for weeks. The way they didn't handle this sucks! I would advise others to find other places to shop.

I agree with the above sentiments! DO NOT order from here! you will be disappointed. I ordered two shirts from a sale they were running and just found out that they are not coming and are considered"lost" and I had the same nearly impossible to reach customer service as well as the "i don't really care" attitude from the CS department overall. I had read these reviews before looking for a resolution to my missing order and it sounds like a pattern. The last order I placed with them a pair of boots I ordered were suddenly sold out and they gave me the same $25 credit. So I went to use it on the 2 shirts that I ordered, I used the credit and had a balance of about $63. Granted, they are refunding me the $63 but now I have no site credit and no shirts. My inner gut is telling me the whole site is a scam. They lure you in on your first order, and everything goes well and it ships quickly, save one item, so they keep your membership by apologizing and giving you a $25 credit. Then comes the second order where you actually USE the $25 credit and mysteriously the order doesn't arrive because it's "lost" Which is ironic given that UPS had no record of the tracking number I was given. If they lost it, at some point the would have had to posses the package ! I think they only sell actual items to paying tier 1 customers and lure people in with the free intial membership. SO as a tier 2 member you can order it, and pay for it but may not get it. Don't believe their hype. Go to Hautelook.com or reputable big box retailers like Marshall's.

Took a month to get the item. Decided to return it. Since return was only authorized for 14 days from SHIP DATE I could not process it online. Live chatted with 4 different customer service reps over a period of 2 days - all nice but giving me erroneous information. Finally received 2 return authorizations for the same item but its been a week since first contact and still don't have the promised email with my prepaid return label. I did receive an email stating it would take several days to process the return label - really? why? Now I have to contact them again because those several days have passed with nothing (not even in my spam folder)! I will never order from them again! What a hassle.

Hi Hrokove,

Thanks for providing your feedback here on Complaints Board. We truly apologize for any trouble with your delivery.

Please know that we ship as fast as possible once we receive your item directly from the manufacturer. We're sorry if this resulted in your item arriving a bit earlier than you expected. Additionally, for most packages, we use a combination of UPS and USPS services. Since the final delivery is handled by your local postal service, your order can now be delivered 6 days a week, including Saturdays. Packages weighing over 10 lbs. are handled exclusively by UPS and will be delivered M-F.

We encourage you to reach out to us at support@ideeli.com so we can investigate the incident you've referenced and further assist.

Best,

The ideeli team

Hi Anamika,

We're so sorry to hear you're unhappy with your Customer Service experience. We try to be as transparent as possible by listing the expected shipping dates of all items on each individual sale page, and by listing this information on your order confirmation as well. We certainly understand how hard it can be to wait for an order that you're eagerly anticipating. However, to ensure accuracy, we cannot provide an update on the exact date each item in your order will ship until the order actually ships.

According to our records, your order, number [protected], shipped today, June 16. You should have received an email at 6:08 pm ET. Please let us know if you did not receive it?

Additionally, to help you understand our shipping process: part of the reason we can offer such competitive prices is because we keep very little inventory, and work directly with manufacturers to fulfill each order. They ship to us, and then we ship to you. This can result in a bit of a longer wait time than you may be accustomed to, but it ensures guaranteed authenticity. Please rest assured that as soon as your order ships, we send you an email right away to let you know.

Per your Live Chat conversation, in the event of an unforeseen delay or issue with an order, we will always work to make it right. Again, we're so sorry for any inconvenience this caused, and do thank you for taking the time to reach out to us.

If we can help to answer any additional questions, please don't hesitate to email us directly at support@ideeli.com.

Best regards,

The ideeli team

Hi Jaimmy,

Thanks, again, for being in touch. We're glad that after speaking to you via telephone this afternoon, that we were able to address all of your concerns. Per your conversation with our Customer Service Manager, we have indeed initiated a refund in the amount of $9.95 to your card. We've also provided a receipt for your records. We look forward to following up with you on Thursday to confirm that your refund is reflected in your account.

If you have any additional questions or concerns, please don't hesitate to contact us again at support@ideeli.com. Thank you.

Best,
The ideeli team

Hi CKaye,

We're deeply sorry to hear of your frustration. We'd like to look into your account to learn more about the incidents you've noted, and further assist. We can absolutely assure you that in the case of an unforeseen incident, we will work to make this right for you. Please feel free to respond to our message here, or reach out to us at support@ideeli.com so we can be of help.

Best regards,

The ideeli team

HORRIBLE! STAY away! i registered and now i am stuck with a balance to use, as unfortunatelly i bought stuff and returned it for free shipping, so now i cannot leave until i used up the balance. here is why it's bad:
1. items shipped to you come with defects.
2. packaging of the items is poor REALLY poor quality.
3. returns take 4 weeks to process! so if you ship items back Mon sept 1 - don't expect to see any money back till Sept 20th.. - i have been a customer for a year - speaking from a lot of experience.
4. NO customer support! - NONE - when you contact them - nothing is ever resolved! they are NOT attentive to your questions and never resolve anything. PLUS it takes days to hear back - and honestly - it's soooooo frustrating that you will just want to give up and let it go...
5. NO customer service again - when they do contact you - they are not friendly, they are not trained to revolve issues - and it's even more frustrasting.
5. pricing - honestly, it's not that great if you know about ruelala, century21 and tjmaxx - ideeli pricing isn't that great BUT the amount of frustrating is high.. i say it's not worth it.
6. cannot wait to use up my balance and close that account!

I just got done with the LiveChat option. The most bizarre and unreal experience I have ever encountered. I have never experienced such awful customer service. I wish Ideeli would empower their employees to make decisions instead of waiting. I ordered an item and i wait ed a month and still did not receive it. Luckily i wasnt charged until they were going to ship it.. It was taking way too long, who waits a month and a half for something they have ordered? Very inconvenient, and its ONLINE?! Online is supposed to cater to conveniency. Anyway, the person helping me cancelled my item without me confirming to cancel it. I told her i still want it. i was just asking as an option! See below for the worse customer service ever!
Jessica: Welcome to ideeli
Jessica: HI Liza
Jessica: Part of the reason we can offer such reasonable prices is because we don’t keep any inventory. Instead, we work directly with the manufacturers, who ship to us, and then we ship to you. This can result in a longer wait time than you may be accustomed to, but it also ensures a high degree of quality control, guaranteed authenticity, and those great prices.

Jessica: We always offer an expected shipping date so that our customers know if the items meet their needs
liza : but a month later?
Jessica: Yes because we don't keep inventory
liza : why do i have to wait a whole month after i purchased the item?
Jessica: That is when the vendor has promised to have the item to us
liza : you gave me a expected ship date of August 30- Sep 6
liza : why not advertise the item when you do have the item?
Jessica: I'm not sure I follow
liza : Is this how ideeli works normally?
Jessica: are you getting two expected shipping windows?
Jessica: May I please have your order number to look into this?
liza : ********
Jessica: Thanks! Just one moment while I check that.
Jessica: Right this item should be shipping anytime now
Jessica: It doesn't mean it will ship on the 30th
Jessica: It can ship anytime within that window
liza : so in order to buy from ideeli, i have to wait an entire month and pay for shipping
Jessica: Not always
Jessica: All vendors have different expected shipping windows
liza : but sometime
Jessica: Sure
liza : May i cancel this item?
Jessica: But as I said, it is part of the reason we can offer such reasonable prices is because we don’t keep any inventory.
Jessica: Sure
Jessica: Please note that you were not charged
liza : oh i know
Jessica: Since we don't charge for items until then ship
Jessica: *they
Jessica: This order is now cancelled
Jessica: You will receive confirmation shortly
liza : wait?
liza : I never said i wanted to cancel. I just asked if i could
liza : as an option?
Jessica: I am so sorry
Jessica: I thought you wanted to cancel so the order is canceled
liza : now what?
Jessica: I am very sorry
liza : so I can not get the item?
liza : can you void that?
Jessica: I can add you to the wait list for this item and apply a$15 voucher to your account as an apology
Jessica: Once an order is canceled it isn't reversable
Jessica: I'm terribly sorry about this miscommunication
liza : Is there a manager? I ordered this as a gift for my mother
Jessica: Yes I can have a manager contact you
liza : she is expecting this at her address?
Jessica: May I have a phone number where to reach you?
liza : I would like that
liza : ***************
Jessica: Thank you. I will have someone contact you today.

I really liked ideeli at first because they really do have cheaper prices than other sample sale sites--but if something goes wrong--the customer service is terrible. They really do not care about the consumer. I would like to address NicoleSthFlorida's comments regarding taking a risk when shopping online--my problems with Ideeli have nothing to do with fit or quality. If they sent me an item in the size/color I ordered and it didn't fit or I didn't like the material etc--that would be one thing; but they flat out send me the wrong item, the wrong size, grossly damaged items, etc alot. I can understand the frustration of the OP--you should receive what you order and if you don't--there should be someone friendly that you can contact by phone to fix the problem. You can never get anyone on the phone. I prefer gilt and hautelook because at least I know theres a customer service number with friendly helpful agents when something goes wrong--which has only happened once with hautelook and it was promptly fixed. The OP has got it right when she says that they should pay more attention to service then trolling these sites to respond to complaints. Doesn't it make more sense to fix the issue--that way there would be no need for so much damage control

I have been shopping with Ideeli for going on 2 years and have been mostly pleased until recently. Several shipments of doubled some of my orders and were not returnable. I am so upset now because they will not return my emails or call back as they continue to promise to do. I have a pending ordered Christmas gift that no on can tell me if it will ever complete and ship. I have been catting on line for 6 weeks with only someone lying to me saying they will get back to me the next day. I now also have missing returned items and am getting the same reply that someone will get back to me and then cuts off communication. They don't have any respect for the customer and as soon as I get my credits submitted and used I too am cancelling my membership and will never shop with them again.

Hi Nicole,

Thank you so much for sharing your thoughts! We're so glad that you're enjoying your ideeli experience, and that you took the time to share your feedback here. If we can ever be of assistance, please don't hesitate to let us know at support@ideeli.com.

Best regards,
The ideeli team

I just want to offer my experience with ideeli.com. I have been using them for quite a while now and prefer them over hautelook.com and even giltgroupe.com. While I've enjoyed other sites and the deals they offer, I've found ideeli to have the MOST accuracy by far when it comes to actually receiving what I saw pictured and then when I get it in person. With the other sites I've thought the items have looked at times much cheaper than what the pictures showed, and it was hard to imagine the retail price was ever justified. With ideeli I have had the best luck with jewelry as well, being happy with the arrived items. Any issues I had with billing (like a shipping credit not being applied) was solved quickly and easily with online services.

Look...if you buy something online in general you are taking a risk of an poor fit, or not being as happy as you thought, period...there are no fitting rooms. What do you expect? That's part of the game...we enjoy the deals the internet offers but have to suck it up when it comes to dealing with returns, don't fault the merchant for that! If you don't like it, then buy from the mall and try it on first, but the fact is you won't save the same money.

I for one, am grateful to sites like these because they stretch my dollars MUCH farther than they could ever go for the same items. I get to buy high-end, brand name watches, etc., dresses, look great, get compliments...on things that I couldn't have afforded all together without these kinds of discounts. Honestly I don't usually take the time to write reviews, but I for one, LOVE ideeli.com and hope they are here for a long time!

When they said you should listen to your first instinct they were right. I HATE HATE HATE to shop at places that only offer store credit for items returned because no matter what the store does or how they’re at fault they force you to keep a relationship with them that way. Ideeli is such a place. I order about 300 in merchandise which all have a very different ship date than when they actually did ship. (Very inconvenient) The funds are deducted from my account and I receive my items. Then low and behold the shirts are a completely different size than what the chart says, great I have to deal with returns and store credits now when getting my money back would’ve been a better option for us all. The shirts I order for my job are tents and theres no way that even with a belt I can style these into being cute. The material of the shirts also grate my skin which is what I really look for when ordering shirts. So I find a winter coat I like to spend the money I got in store credit on. Here come the next set of issues instead of using my store credit ideeli tries to use my card and it gets declined of course because I wasn’t expecting to need to keep that balance on that particular card. Then I’m told there is nothing they can or will do about it and that I just have to pony up the amount when I had nearly 200 in credits to use. I tell them that I think this is ridiculous and that I didn’t want to do that because I’d rather not give a store with such rigid policies more of my money. Then the customer service team by email tells me they could simply reset the order and apply the credit that way. Confused at the difference in treatment by customer service reps I tell the rep to do that and confirm that my personal account would not be affected by putting in a different card number. Then I get no answer for three days until I send another email and find a chat specialist. Finally I get the orders taken care of or so I think and the amount owed on the order is changed to 0.00. I think I’m done and reauthorize my card. Then I go to buy a plane ticket for an impending trip and am declined because low and behold my account has been charged for the item I purchased. Contact customer service told its not a charge it’s a hold! Theres nothing we can do about it the other rep shouldn’t have told you your account wouldn’t be affected. That will be on there for 3-5 business days and guess whats we’re about to have a long weekend. Goodbye plane ticket and trip because you will surely be cost prohibitive by the time I get my funds back! The rep continues to tell me that at the point of purchase my card needs to be authorized to verify my account. Hmmm….wouldn’t the point of purchase be when the goods are exchanged for tender? That point would have been when my store credits (which are basically my cash that’s already being held captive by ideeli for a purchase gone) were exchanged internally for the items I purchase would it not? So why is my account even being mentioned in the same order when it’s been paid for and internally at that. After speaking with a rep and having my intelligence insulted when she tried to explain a point of purchase and the differences between giftcards and store credits I got on the horn and decided I’d rather spend my money on attorney’s fees so they can spend their time and energy on drafting a letter to the better business bureau and I can get some much needed rest and relaxation. Thanks Ideeli! One good turn deserves another.

Ideeli is a very shady company. Be very careful before doing business with them. They will take your money and not provide services. They do not care about customer service, only taking your money. A VERY BAD MERCHANT.

Dear Bad Merchant,

Thank you for being in touch with us via private message on another forum. We've responded to you there, and our Customer Service Manager has also further addressed your concerns.

Best,
The ideeli team

Dear Bad Merchant,

Thank you for being in touch with us via private message on another forum. We've responded to you privately there, and our Customer Service Manager has also provided his phone number to be of further assistance. We're always available if and when you need help, and look forward to speaking to you to address your specific concerns.

Best,
The ideeli team

Hi Defrosty,

Thanks for your post. We're truly sorry to hear that you're feeling this way. We can assure you that all of the items sold on ideeli are authentic, and that their authenticity is verifiable. We receive all of our merchandise directly from the manufacturer or an authorized reseller. That said, our number one priority is for you to always be happy with your purchase, and we're more than willing to work with you if you're not. Would you be so kind as to share your order number here, or reach out to us directly at support@ideeli.com so that a member specialist can further address your concern? We'd be happy to help, and look forward to hearing from you.

Best,
The ideeli team

I have been buying from this website for years and have had small issues with their shipping times, etc here and there but have still opted to give them the benefit of the doubt due to their prices.
However, my last order took over two weeks to arrive and when it did it was not what I'd ordered - the packing slip had the right items on it but the items in the box were not mine!
I contacted their customer service explaining that I really needed the items I'd ordered and had been waiting for them to arrive and finally got the wrong items. They simply reply by apologizing and saying there had been a mix up and that they will credit my account for the items (which I never received) once they receive the wrong ones back! and they were kind enough to provide me with e return label! oh and a$10 courtesy credit to my account. Really?
I shouldn't have to go through the trouble of taking the box that does not belong to me to the UPS office and ship it back JUST to get my $$ for items I never received back.
I asked for a supervisor to contact me but have not heard anything back.
Its a shame that their horrible customer service has now made a loyal customer like myself not to ever shop from thier website again and warn all of my friends whom I referred to their site about this incident to make sure they dont have to deal with it as well.

I have used Ideeli several times, I have had two prior issues with them but nothing major till I received a few emails stating my Ideeli account needed attention.
I then checked my Ideeli account and it only stated that I needed to upgrade my account to first row and that I am currently a second row member, which just means I have to wait an hour after an event starts to be able to shop.
I few minutes later I decided to check my bank account that I use to make my purchases. I have a charge of $23.97 to be a first row member. OK, I didn't approve the charge! Wasn't able to "Live Chat" because it kept saying it wasn't available even though it was during their listed chat hours! So I send an email cus that was the best I could get since they have no phone number listed. They did reply and said they would issue a refund but the next day I have another 23.97 charge to my account instead of a credit!
Also I have an overdraft fee since I only keep a certain amount of money in this account so I don't over spend!. Very Unhappy and I won't be buying from them again!

I used to shop at Ideeli a lot but began to get fed up with repeatedly getting sent the wrong items. I would get wrong sizes, wrong colors, and sometimes items that are completely different from what I ordered--and sometimes items that were grossly damaged (stains, rips, obviously missing beadwork, etc). I'm not sure if this is a consequence of whatever theeir shipping practices are, i.e. maybe their system allows for huge misunderstandings between i deeli and the vendor--or maybe they do not carefully inspect their returns and then re-ship damaged items--don't know! But it got to the point that of every 3 orders -- 2 had issues. Returns take FOREVER to process and sometimes you have to contact customer service to get your money back. I found that I had to often contact customer service live help which was always a pain because they are so rude and can never help you--they always claim that they have to refer your problem to a department which never gets back to you. You can't call anyone because no one picks up the phones--you have to leave a message--which never gets returned. And on email--they don't really read your query--they give you those canned responses that never answer your question. It was hard to give up Ideeli because they have great deals--but I'm so much happier without the hassle--I can't believe they are in business given the way they treat customers.

Hi Melbelle105,

We apologize, again, about your experience. We're glad that after speaking with you on the phone two weeks ago, we were able to reach a successful resolution. We are always available if and when you need help, and hope that you will reach out to us again at support@ideeli.com with any concerns.

Best,

The ideeli team