iHerb review: never received shipment 35

I don't know what happened there ?as we are all human and make mistakes. Worst case senario is get a refund from UPS if item was lost? and give iherb another try, that is what this country is made of (secound chances) I have been a customer for over a year at iherb.com and have saved hundreds and have decent shipping times, especially with FREE SHIPPING FOR ORDERS OVER 40 DOLLARS.

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Hi,
I am also facing the same problem. I ordered some items from iHerb.com 2 weeks ago. I am in singapore. But I have not received anything from them till now.

They gave me a shipment confirmation number. But no use. We cannot use it for tracking.
I dont know what to do now..

iHerb is a great place for supoplements. I've been doing business with them for over 7 years. If you didnt receive your order, it must of been an error by the shipping/delivery company, especially to overseas locations, it clearly states on their website if you choose certain shipping services, those services do not provide tracking numbers, and iherb is not responsible for lost products. I've come to know by now, that if iherb makes a mistake, they will fix it, but its a rarity. I've recommended many friends and family to this site, all have been extremely happy, and have recommended people themselfs. I love iHerb.

I am surprised to read there are more like me. I haven't received my order as well. I have been waiting for more than two weeks now. I find it unbelievable actually that such a company doesn't stand behind orders whih get lost over the post and that we have to pay for them without having received it. I have thrown my money through the toilet!

iherb is always deliver their product on time. however, their price is getting higher and higher. not much saving. other websites offer better deal

got everything promptly on my first order!
the prices were right too!

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Please be carfull with this company, do not buy from them they will not deliver to an international locatin they have become a scam operation online store. DO not BUY at iHerb.com the complaints and reviews all over the internet are thousands. DO NOt loos your money.

I have not had a problem with them. I got everything that I ordered from them promptly. I guess if you don't live n the U.S. it probably best to order from a company within your own country. Different countries have different customs procedures when packages arrive outside their borders. If you live overseas you can't put it all on iherb, because you know that each country has their own way of dealing with international mail and that's where the problems come in. If I was iherb I would not offer delivery outside of Canada or the UK, if I did not have warehouse in that country.

I have ordered from iHerb about 10 times in the last 4 months. I live in Australia. One order out of them seem to have been lost (I paid $4 for non-trackable shipping). This is a $55 loss for me. Ordering from them using delivery through UPS etc. would come too expensive to order from iHerb all together. This is a big disappointment for me as I liked their prices and the range of products. :((( I don't think I am going to keep recommending this company as I used to.

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My order, dispatched on November, never arrived. Iherb standard answer says that they doesn't take care of missing orders and don't give the money back. This is the first time in my life that a e-shop doesn´t give me a refund or send my items again (even with non-trackable shipments). It isn't an issolated issue and it's not just about my country post service as they said to me. If you take a look at Iherb facebook wall you could check how many people haven't received their orders, so obviously there´s a problem. Customer Service Department only send standard answers (if they send them, not always happen). I do know that sometimes they give somebody a refund. I´ve asked them about this but they don´t say anything. I don´t know why should I have less rights as a customer just because I buy via internet.

So sad to hear that =(
I received mine in about 2 weeks time
even though it is without a track for me, i still it received nicely packed
Where u from?
U are using DHL or International Shipping?
better luck next time!

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i`m waiting for my order 6 weeks already. i contacted iherb few times, but they did not communicate, finally after 5 weeks i got an answer, which said that i should be patient, that sometimes it might take 6-8 weeks to get the package... i think this is really a disrespectful behavior towards customers

Well...I have never had any problems with my orders from iherb.com. Always very promt delivery, great support and high quality products. Many of my friends shop there too, I give them my discount code ROP388 to get $5-$10 off their first orders + free shipping for orders over $40. Great deal.

I never received my order! since 5/2/2013
cannot track anythings.. try to contact them they have no any refund for my ordered. just only "waiting"
and after i did some research, found that many customers from international country has been lost their shipments a lots.
please be aware this is not normal website for commerce shopping. and if you try to post something on their face book, they will deleted your comment immediately and now face book comment is not available to post something.
and as this moment i have never heard any feedback from them again. all my ordered were disappears
Be careful !

Date Time Location Activity
5/3/2013 01:45 PM PT Compton, CA PROCESSING COMPLETED AT ORIGIN
5/3/2013 09:34 AM PT Compton, CA PROCESSED
5/2/2013 09:37 PM PT Compton, CA ARRIVAL DHL GLOBAL MAIL FACILITY

Now I'm really getting worried, I should have searched for this earlier, but I guess you dont expect smth like this! I always read fac and shipment stuff - i wanted to treat myself for my birthday with some things i cant get in europe that easily and now? I've been waiting for three weeks for my package! I havent got an answer yet from the service/support team but I'm loosing hope .. I'm not sure if its scam BUT I do NOT RECOMMEND shopping there! Save your money. I wish i did :(

I have been ordering from iHerb for years and I live in Africa. I have it shipped DHL. It always arrives very quickly. My only hold up is customs on my side. iHerb is in no doubt a trusted company.

I was receiving orders from iherb regularly. I ordered on Feb 9 and then Feb 11. I received the order from Feb 11 but Feb 9 ( today is March 8) is still missing. I complained many times to iherb but nothing was done. Eventually I received an email to stop complaining and wait until March 23. I live in Toronto 50 km from US border. What is going to be different on March 23? My order was worth over $50. There is no problem resolution by iherb. I have not ordered from them because it is not reliable. I am looking for another on line store selling supplements and herbs.

Use the code iherb sft777 to get $ 10 discount for orders of $ 40. The discount is valid for your first order. You will also receive a discount of $5 if your purchase is less than $40. Enter the code in the during checkout. The store was founded in 1996. It's about 35, 000 different products of famous brands. The store sold only natural organic products: cosmetics, perfumes, household goods, household chemicals, vitamins, pet products, food, etc. Free shipping U.S. 1-3 Day + Zero Tax for orders over $20.00, international orders - $4.
iHerb has been named #1 online supplement store by ConsumerLab.com 5 years in a row [protected] - 2012!
The prices are very reasonable, excellent service, fast delivery!

I ordered on Jan 16 and still don't get anything as well.
I lost my money more than $60 and they can't help anything, just answer me the same reasons but no action. :(

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I really appreciate the ease of shopping at the iHerb website. Being able to create and save a list of items that I purchase on a regular basis is a wonderful tool. It makes shopping every month so much easier. I am grateful for all of the information available for each vitamin or supplement giving detailed ingredients and usage as well as reviews. The extensive catalog provides lots of options and comparison shopping is easy. Every order has been filled perfectly, packaged well and shipped promptly. All communications through the website and email have been clear and helpful. Oh and did I say how much I appreciate the sales?! Thank you, iHerb! Great quality and wonderful customer service.

It's true. iHerb is a scam-site and absolute DON'T buy products from this company. Only international locations are not getting their orders. And poof then you're money is gone! If you we're looking for those brands like Real Techniques or Elf, please, do not buy it here. You're better off with buying it on Ebay, the original sites or Amazon. But for now, i don't really trust them... So yeah...

But, i think maybe it's also because of Airmail? DHL gives you the product, it is a little more expensiver but maybe that's the problem? Airmail does'nt give you're order if you're international? I'm from The Netherlands and my package from Airmail never received! And it was like 50 euro's! Alot of euro's, i'm very pissed about it and i hate iHerb. Anyone on this earth who buys from iHerb for the first time and he or she lives international: DON'T DO IT. Be careful!

Having issues with iHerb, they sent me someone else's order, asked me to take photo's etc of the order and email them through, did everything they asked, and haven't heard anything back since. I don't want someone else's order, I would like what I paid for, or a refund. Have purchased things from iHerb before without issue, however it seems if there is an issue, well then you're up the creek without a paddle.

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Iherb.com very beautiful store. I love him.Products were true to descriptions and pictures. Shipping was quick, taking a total of 4 business days to receive without extra shipping costs (for a speedy delivery). Had absolutely no problems and love the products I received.New deals 10% discount + 10% credit for first-time customers who purchase through this promo THF069. Free shipping . Bonus offers below.We recently completed our first order with iherb based on a recommendation from a friend. We found the website to be very user friendly and the prices are significantly less than our local health food store. Our items arrived quickly. With the additional benefit of free shipping we'll be making our purchases from iherb from now on.

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I have purchased many vitamins, supplements from iherb. I have always found the service to be FAST and the prices are the lowest I have found on a regular basis. I am very pleased with the customer service, a wide range of products, ease of ordering and weekly discounts. I recommend using this online store.
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Good Luck!

It’s happening with me right now and it was a big order. I have bren waiting for my order for 20 days.

I have been living in multiple countries across three continents, and so far iherb has delivered in terms of product choice, quality and delivery to all those countries. If there is any issue (apart of customs), raise it up with them for refund.
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