Impark Parking
Reviews and Complaints

Notice 09F288834
I parked at your lot on Elm St in Toronto on September 16 2019. There was no gate or ticket machine at the entrance so I gathered I had to pay when leaving which I did. When I returned to the car I saw the infraction notice which said I had not displayed my receipt. So I started looking for any signs to indicate this and there were none. Normally in parking lots where this is a requirement it is clearly indicated in multiple locations.
I submitted an appeal and then followed up with a phone call the next day. I was told that the fine had been reduced to $20 but I would have never known this without calling because the email response to my appeal only said that I still had to pay.
If Impark is an honest and reputable organization whose business is to provide parking and not extort unjustified fees from customers then you must cancel my notice and improve signage at this lot. Thank you

As above I went there parked went paid then went to cort then left as far as I know there was nothing on my window I drove away I live 2 hours away so if it was there it was to low to demand blue off this it [censored] I would like the top head of this place to call me I mean the top person with no one above him [protected] I'd kllick to clear it up or I'll take you to cort and take ya to the cleaners cause as you know there are slot more in happy people like me that I can get to come to cort as well your choice

On September 1st 2019 I received a parking Notice #
( 01F274325 )
At 11:41 I paid for a parking ticket near the Boathouse restaurant. I was taking my Mom who uses a walker and my handicapped sister to the restaurant to celebrate my Mom's 94th birthday. We have a handicap sign for the car but could not park in the designated handicap stall because it was taken. I parked in the nearest vacant stall. We met other family members in the restaurant . When we came out of the restaurant we found a parking notice on the front windshield of the car. This was upsetting for my Mom and sister. When I took them home I went online to Impark to inquire why I got the notice when I had a receipt that I paid for parking. I followed the online system and sent a picture of my notice and receipt, after 3 days of no reply I sent the information again. The next day I received an automated email stating the receipt was not valid. I have tried calling Impark for over a week and continue to get the same message that there is a high call volume and to try later. The ticket amount states if you pay within 7 days the amount is $68.25 it has taken over 7 days to get to this point. Now the amount is $89.25. The notice states the amount is for lost revenue, yet my family and I spent $200 for our meal at the Boathouse and I paid for 2 hours of parking. I would really appreciate a reply .
Thank you
Patricia Elson
[protected]@gmail.com
[protected]

Notice # 10B974539

On September 01 I had the misfortune having to visit the kelowna general hospital emergency. I parked in the parking lot across from the emergency entrance located on Royal Ave, payed for my parking and left. Returned to my car and noticed a ticket. I was not aware that the lot had dual purpose parking ie. public and staff. All other lots discribe the type of parking available this one does not. As you enter the lot there is a sign stating Pay parking . It does not make the drivers aware that there is also staff parking. The signage in the second row centre parking is not enough when there are larger vehicles parked they are obscured. Parking at the hospital is very difficult and many people are in ill health . The least that could be done have clear signage at the entrance to the lot making drivers aware of all types of parking allowed.
Thank you for your time

Paid for parking from 832 am until 242pm and was at my vehicle at 251 PM and had received a ticket at 250pm. I went to the impark location office to discuss the ticket which they eventually waived. While I was inside arguing the ticket, I received another ticket by impark for parking in a restricted spot in the lot out front of their building. The manager began arguing with me that the attendants dont know what time my hang tag runs out and second I should of added additional time I indicated that would be pointless because I got to my vehicle within 10 minutes of it expiring and would have to pay for another hour when I wouldnt even be parked in the lot at that point. The manager then began arguing that the ticket out front he will not waive because somebody pays 250 dollars a month for that spot. I told him I was inside to ask about a ticket for 2 minutes and its rediculous to pay that ticket as I didnt take somebody's spot and was literally there for 2 minutes and already got another ticket was so excessive. I accused them of being a money grab corporation as this has happened to me on more than one occasion where I was ticket when I paid all day. I refused to pay the second ticket and indicated I do not appreciate this argument from a manager.

Hi, I'm Kunho Lee.

Yesterday, I got your letter on demand related to my delaying parking fee.

Notice #: 13A455869,
Date: 2019/05/21
Location: 660 Richmond st.

That day, I went to Miso Sushi restaurant placed at above location.
That restaurant has parking permission for their customers.
I couldn't place my parking ticket on my car since I missed to ask the ticket because the owner of restaurant was so busy.

Today, I stopped by that restaurant and talked to the owner about my situation.
You can verify my case with a phone call there.

Miso sushi: [protected]
https://goo.gl/maps/AJKL2SA7yFpa2Mnp7

I attached two files.
The first one is my credit statement of Capital One Card.
The second one is Miso sushi location.

You can also confirm my card statement from that company.
Capital One : 1-800-481-3239
https://www.capitalone.ca/contact-us/capitalonecards/

I'll waiting for your reply.

Regards.

I had an emergency in Edmonton, and purchased my parking at 10:32pm on June 6th. It states Rate: $28. Park for 2 Days - but expires at 6:00am on June 8th - not 10:32pm on June 8th! That is 31.5 hours - not 48 hours. On the evening of June 7th I tried to add on to my original ticket - can't do that! So I had the option of getting up and walking to my vehicle before 6:00 am or paying again. So on June 7th 10:17pm I purchased "Rate: $28. - park for 2 days", but it expires on June 9th at 6:00 am. This meant that I double paid for 7.75 hours and it expired 31.75 hours later - again not 48 hours! On June 12th 6:04pm I purchased "$28. - park for 2 days, but again I received 36hours not 48!
Today I phoned, as it is obvious to me that they are well aware that their 48 hour rate is not 48 hours! I was told that the day runs for 6:00am to 6:00am for them! There is nothing that she can do - but had I called her at 10:32pm instead of running to the emergency department - she could have extended it! This is laughable, and it's no mistake - BTW - how many people get up at 5:00 am to replug the meter! This is no accident by IMPARK, therefore I put this in the SCAM Category!

I tried to pay the ticked issued by Impark with the ticket/notice number above by phone. Their phone hours based on the number on the ticket close before 5. I therefore tried to pay online. The ticket says that if I pay with it 7 days (which in the case of this ticket would be by today), payment is 65. When I try to pay online, it will process payment but only in the amount of 68.25. This is not acceptable. Nowhere on your ticket does it say that there will be an additional charge of 3.25 for online payment.

Please have someone contact me from Imparkand I will pay by phone, in the amount of $65. I expect this rate to be honoured, as I made reasonable attempts to pay it within the prescribed period, and their poorly designed system is the only bar to this.

I parked my car in stall 137 ( i took picture)at penticton hospital. I then walked past your patroller number 11 as he was screwing around with ticket machine and he saw me . I went to other ticket machines. inside door. and purchased a ticket at
8:06 S/N # [protected] ticket # [protected]. After visiting in hospital a I went to my car and found this [censored] ticket
issued at 20:11 or 8:11 on my car. Ticket # 10B942615 ( He even changed the location of my car to lot code 306 or the 3rd floor when I was parked in stall 137 on the first floor by doors. In the details he put restricted lot. What kind of scam are running. I will give you until tomorrow to remove this ticket or i will contact the head of the hospital and post this scam ticket on social media /bctv news about how your ripping people off at the hospital.
Mike Hawley [protected]

I parked in the Impark lot at 3480 Gilmore (Service Canada lot) on May 29, 2019. I paid for 2 hours (8:56am to 10:56am). As I had to input my license plate number I assumed there was no need for any further action.

When I went back to my car at 10:10am there was a $68.25/$89.25 ticket for "Failure to Display Valid Receipt." That was a first! I noticed this was printed on the receipt but it was so unexpected that I did not read it at the time.

I contacted Impark and emailed them a scan of my violation and receipt and there response was that they would waive the full amount as long as I would send the $10 in the next 2 days! ...for failing to put the receipt on my dash!

I feel that there was basically a contract between us that I use there lot, I pay the price. I did so and I will not pay any of these bogus charges.

I have been using Impark's PaybyPhone app to park in the same parking lot in DT for a while. One day, I was shocked by receiving a notice. Then I realized that the morning parking transaction didn't go through successfully on that day. I had been calling them two days and finally talked to two people over the phone. Although I could provide them the parking history for the same car as the proof of the app error, they insisted that there was no issue in their application and refused to cancel the notice. They also claimed that it was the customer's responsibility to ensure all parking transactions went through correctly, which I disagreed completely. Given that there was no physical ticket issued from an app, there is no way for any customer to provide them an electronic receipt as the proof when the transaction error like this happened. Their way of handling the complaints puts their customers in a frustrating and helpless position. They are pretty much saying that they are not responsibly for things went wrong from their side but their customers have to pick up the costs. They also told me that hiring a lawyer would be the only to dispute their notices, which is ridiculous.

I am an employee of the government who leases rental space at 4664 Lougheed Hwy, Burnaby, BC. When I started my employment in the building I submitted my proof of employment on Aug. 15th, 2018 to Impark and requested to purchase a monthly parking space in the Impark owned and enforced parking lot attached to the building. I spoke to an Impark employee and they informed me to submit my proof of employment to customerservice@impark.com to apply for a spot. I did so and requested a "non-reserved spot." I was not provided with a reference number when I called in nor was I provided with a reference number on the email I received to inform me my application had been denied.
I emailed several times without a response over the following months. I called in today to follow up and was informed that my name was 16th on the list for the "reserved" spot. I informed the customer service representative that I had requested a non reserved spot and was advised to send my application in again and I would be put on the bottom of that waitlist. I would like to speak to someone regarding the poor communication I have experienced with Impark as I intend to file a Better Business Bureau complaint. I can be reached at [protected]. Thank you,
B

Parked my vehicle at 2:30pm Sunday March 10th. Went to get my vehicle at 11:45pm. The world exchange plazawas completely locked with no entry to get to parking. Walked the entire world exchange plaza, mobility impaired 3 times crying, unable to get in. Finally off of Queen a vehicle exit door opened and I was able to, with difficulty walk down the vehicle drive out our ramp then 2 levels more down and 2 levels up to find my car. It took me after midnight and much upset. I tried banging on the worldexchange plaza doors and there was a guy on a floor cleaning Zamboni who did not come to assist. I went across the street to the Sheraton and explain my situation and as they are impark also and they said it was my problem and wouldn't help. I called the world exchange number which said they're only open 8-4pm when trying to get in to no avail.

I called the number 613-567-1995 to complain and the guy would not give my number nor help and said to call back after 7am tomorrow and he can't help and hung up. Called impark Girard Vanderblock to voice my concern to which he wouldn't listen, told me I should've entered on O'connor To which I responded 5x I walked, mobility challenged around the world exchange 3x and not one door opens. He said it's the world exchanges issue and not his. I told him if I can't get through the world exchange to my car in impark it is his issue to which he hung up on me. Horrible customer service, lack of care, lack of concern for mobility issues.

Hi
I received a notice 01F053244 for parking at lot 2225 Lot Location Eminata in Surrey BC on 17th Dec 2018.
I park at this lot quite regularly and use the same master card to pay. I do have a balance on my mastercard to pay a $1.50 parking meter. This meter is not functioning properly. I think it is a bit slow. I can show my card statement to show that this transaction went through my mastercard. It just shows a pending status on my card as on date 18 Dec 2018.

The meter takes way too long to spit out the receipt. ON Dec 17th 2018, i did put in my licence plate number and inserted the card. The meter went from remove card mode to please wait for a very long time. I waited but no receipt came.
Since the transaction has gone through my card and is pending this ticket should be cancelled.
No way to email Impark unfortunately but hold on for hours for the operator.
Their service is bad.
Thanks

To whom may concern

Hi, there.

There is thing, I went to the Impark parking lot
on 46 Gerrard St E In toronto on Saturday around 9.05am, it says the whole day parking is around 5 dollars for weekend, that is why I chose it. I inserted my credit card but meanwhile I obtain a parking ticket just in case sometimes the payment machine does not work, after 9hours, When I leave, I paid the parking with my credit card, and it charged my $134, that is insane for 9 hr parking! i don't know what is going on? Maybe something wrong with the pay station. I hope someone can get it back to me soon. If you need any information or proof from me, there is my co tact information.
Thanks

My email addr: [protected]@gmail.com
Contact: [protected]( after 3 pm)

There is a JACOB RIKLEY working with your company Impark in Edmonton Alberta CANADA who has recently been suspended, him and his team, due to hitting a natural gas pipeline. I would just like to inform you that this gentleman is well known for taking drugs including meth and herion while working. I happen to live near the site that this gas line was struck and our community was never made aware of this and I believe with this being such a big safety concern that we should have been told to evacuate or given more information. I am upset about this and I am upset with your companies policy on employees and drug screening. I have yet to speak to my lawyer about this.

Today around 1:19 pm I received a Violation Notice in lot 490 from a parking officer number 52. I spoke to him about how I am here to do a delivery for AutotrimInc Design, and i asked him if it was ok for me to park here and go make a phone call in the lobby because I have no service the officer said it was ok and so I proceeded with heading to the lobby to make my phone call and complete my delivery, when i returned to my vehicle the officer gave me a violation ticket and so I confronted him about the issue and he said it was an accident and he also remembered I spoke to him early about this issue and told me to contact the phone number on the ticket so I proceeded with it and when I called I was speaking to a supervisor named Rene Employee number is 7003 and he did not help me solve the issue and told me to call a number and speak to the receptionist and so I did so and the receptionist did not help me because she had no ability to so I want to please say why do you have a supervisor who tells me one thing and tries to speed the conversation and automatically go to saying the driver as per in this situation is me is at fault and not help me and listen carefully to what we say? I do not believe this is amazing nor helpful customer service when you're a superior you should understand and listen to what we customers have to say and also on the top note, why as a supervisor you tell me to speak to a receptionist when they do not have the same authorities to do as what a supervisor can? Please take the time and read this very important just like other customer complaints and do a major evaluation on who is supervisor and who is because coming from a customer perspective we want questions answered not a conversational speed up just because its the end of a shift.
Best regards thank you

3 tickets in one week at Royal Inland Hospital in Kamloops. One involved a medical emergency and the emergency took precedence. At that point, we said just pay and get it over with. However, yesterday we did pay. SUV and car. Only to come back to find $30 tickets on both cars despite having proper tickets displayed in windshield. Royal Inland only has one paid lot near the main hospital. However, we were using the psych ward and had a patient who was unable to be around patients due to his condition. The only lot near Parkview (psychiatric assessment) was an oversized lot. He was dressed in black with his face covered because he was afraid people would be watching him. The only way to get into Parkview was the oversized lot. Basically, what I am seeing here is a public service outsourcing to a private company which is wrong. I know full well how these things work as I was a civil servant who tried fighting this stuff for several years. Governments trying to trim budgets outsource and the public gets scissored in the process sometimes. Please instruct your staff to leniency in the future. Parking in an oversized lot near a psych ward doesn't take a rocket scientist.

On June 12, 2018 my vehicle was damaged by the parking garage door leased to Impark, Lot 425 - 618, 5 Ave SW in Calgary, AB, Canada. I contacted immediately the building manager of the Killam Grid 5 building who said that a police report needed to be filed and that I had to contact my insurance and Impark which I did. I have a monthly parking pass and informed Impark through their website with my log in, but I did not receive any response from them regarding this matter.
When I picked up my vehicle I was "forced" to pay the deductible because Impark did not reply to my insurance Aviva. In the meantime this situation escalated and my file is now with the Ombudsman of Aviva and until today the insurance claims that Impark did not answer their inquiries.
There is no doubt about the liability of Impark and I am urging to be reimbursed of my deductible, so reply to the insurance immediately.