Impark Parking
Reviews and Complaints

Hi there,

I have a monthly parking pass and parked my car for work. I came back to find that there was a pipe in the lot that was dripping all over my car. I found out it was an oily substance and it damaged and corroted the paint on my car.

I got it washed and the damage was still there.

I need to have this rectified immediately- please contact me.

I parked my car at the front door of Steam Work Restaurant - 6:35PM on Sunday, Sep16th2018
(Gastown - Vancouver) inside the Impark Lot (531, address: 601 West Cordova Street). I paid 9, 75$ for 3 hours until 9:35PM, I put the ticket on the back seat
However, when I finished after my dinner, I saw they give me the notice paper and I need to pay.
But my car still in 3 hours I paid for parked. I took a picture of their notice and my ticket I paid, time when it happened as well. They gave a notice is not right and I won't pay for that.

Yesterday my vehicle was towed after being parked for NINE minutes at the Edmonton City Centre Mall. How can that possibly be justified? I had to recover my car from the tow yard which cost $270, and I asked them when the call came to them. They informed me it was just before 9pm. When I recovered my car there was a "ticket" time stamped at 8:50. I parked at 8:41.
How is any of this justified?

On the date I was ticketed, I sent you a message thorough your website. There is no sign to show there is a limit of free parking where I parked;the 85 fee is absurd. Most importantly, the patroller made a mistake. At that time, I did not submit the picture. Just let you know, I was not parking on stall 70 when the ticket was issued.
Today I received a letter(ICBC is shameless to sell all the driver's information!) claiming the fee will go to a debt collection company. I Just want to let you know I will sue you through small claim court after I receive the first call from the debt collection people. If you want to fine the vehicle parking on Stall 70, it is fine. But that is not my vehicle.You should have a better patroller.

Hello, my name is jasleen singh. I parked my car in front of calgary laboratory services on date August 14, 2018 around 3.15 pm. I was having appointment with doctor and i parked in front of the laboratory. There is free parking and no impark or paid parking sign over there. When i went out from the laboratory, i was shocked when i saw ticket in front of my car gave to me unnecessarily. I wanna to say that, they gave me unnecessary ticket coz of no paid parking sign and no other impark sign as well as there was other cars are standing too. Please reply me as soon as possible. I don't wanna to pay this ticket until they provide me valid reason. I am having question to that officer that why he gave me this ticket and this is too much. I am not putting up into this unnecessary ticket. Please call me for more information-[protected] and email is - [protected]@gmail.com The postal code I mentioned below is my home postal code.
Thanks

Last wk the elevators were't turned on at 7am I had to use the escalator w/my kids, things etc My 8 yr old tried to get onto the escalator but I was already on moving up holding my 3 yr old she cried I screamed to coach her 2 make it on Today we waited 15 mins 4 the elevator 2 be turned on the escalator was closed I'm strongly asking to park in 1L!

I purchased a 2 day pass, expired April 15, 2018 at 9:57 am. Ticket # [protected], add time # 106267. It was extremely windy last night and although I had this ticket displayed on my dashboard it must have blown off when closing the car door. It was dark and I was not aware it had blown off. I found it on the floor passenger side after driving home last night. I am handicapped and had my disability pass hanging from my rear view mirror.

My daughter got a parking ticket which we felt was given to her for the wrong offence. We were trying to explain what happened as asked if the bylaw person who issued the ticket could be contacted as we felt they could verify or support us in confirming that we were telling the truth. We were asking to have the ticket amended, not voided. In all my correspondence I was respectful and professional. All I asked in the last email was to more clearly explain and ask that they contact the bylaw person that had been there to confirm that a car had already been parked there as my daughter had seen the bylaw vehicle nearby when she pulled in. Tony Runge replied with a rude, unprofessional email which I find offensive when all we were asking was to check with the bylaw person who was there who should have been able to back up what we were saying with respect to the ticket. Receiving a response like this, especially from someone who is supposed to be a manager, is again, uncalled for an unprofessional and offensive. I did not say anything in my email to deserve that response.

Impark
Impark Contacts & Information
Posted: Dec 15, 2017 by B. marinescu
Parking Notice
Complaint Rating: 0 % with 1 votes
Contact information:
Toronto, Ontario
Canada
Good morning,

Re: Notice # 09F166992

Please be advised that we have called the Parking Ticket's Department on December 3, 2017, advising that the above noted ticket was issued in an abusive manner.
At the time when the officer issued the ticket I was in the car, not parked, with a witness in my car, and it is my right to file an lawsuit against this unjust action.

Please make the verification and clarify this situation.

Thank you.

Regards,

Doina Marinescu
[protected]

I reversed into a stall and there was a pipe sticking out of the wall that I was backing into that was not labelled with yellow tape or a warning sign to "not back in". The pipe scratched the roof of my vehicle. I have taken pictures of everything, the stall, the pipe and the damage. Please let me know if you can do anything before I take legal action. The lot is located in north vancouver, Lot 1651.

Hi,
I purchased a monthly parking pass from you guys on December 11, 2017 to be active on January 2. This left ample time receive the pass in the mail. Today is January 4 and I still have not received the pass. I also have to call the monthly parking department and also the ticket place and wait on hold for a total of half an hour EVERYDAY as I am being ticketed EVERYDAY. they keep saying they will put a note on my account and everyday I get another ticket. I am very frustrated with this whole situation !

Good morning,

Re: Notice # 09F166992

Please be advised that we have called the Parking Ticket's Department on December 3, 2017, advising that the above noted ticket was issued in an abusive manner.
At the time when the officer issued the ticket I was in the car, not parked, with a witness in my car, and it is my right to file an lawsuit against this unjust action.

Please make the verification and clarify this situation.

Thank you.

Regards,

Doina Marinescu
[protected]

I received a parking notice. I have two monthly parking passes for over ten years. I called to advise Impark. I was told it could not be cancelled. I was told to contact City Collection Company Ltd. I called City Collection Company Ltd, I was told it could not be cancelled and advised to Call Impark.
I have valid parking passes on my vehicles. I called Impark again.
I was told by Impark that "I had no alternative but to pay this one as its too late to query it" . I asked if there was any way to contact Impark by email to make a formal complaint. I was told no there is no way to file a complaint. I asked to speak to a supervisor. I was told everyone follows the same rules and I could not speak to anyone else.
Thank you,
Denis Byrne
[protected]

The pay reader doesn't accept new credit cards.
My BMO credit card is rejected. It shows not readable. I use my card everywhere without any proble. Imoact old pay station at Heron road is the only one rejecting my card.
Been like that for about 2 months
I spoke with Impact agent at CRA.
I told him the parking pay station doesn't read my credit card.
He said it is working fine.
Now the change dispenser to be allow to pay cash has been out of service for days
Serge [protected]

I parked in the impark parking on marine gateway and paid my parking ticket with pay by phone, when I came back I had a ticket. I called impark customer service and one of the representatives told me that it was my fault to get the ticket and when I tried to explain to her that I parked my car within the same floor and I did not know it was different locations with in the same floor., she did not let me finish and was super rude in her answers and kept telling me it was my fault. If you are having 2 separate locations within the same floor you should expect to have lots of clients making the same mistake and the least you can do is to treat your clients with respect. Also, I got a second ticket from impark at the costco downtown location (Time of the parking ticket 18:36 pm - time of my paid parking receipt 18:29 pm), I spent 2 hours of my time waiting for a customer service to help me with these tickets. Impark made a mistake and I had to lost 3 hours of my time for their mistakes.

Hi There,

Yesterday (16th Oct 2017) around 1610 hours at Century Park LRT Free parking lot in Edmonton (2515 111 Street NW Edmonton, AB T6J). While I was taking my vehicle out of the parking stalls to outlet while turning right for exit, one of the cement movable blocks which are used by Impark for ending the parking zone was moved in a way it was cutting out in road. Which is totally not visible while turning right. It got my vehicle scratched from passenger side from from front to rear. This is a Infrastructure fault for not maintaining parking lots properly and damaging public property. As per city council of Edmonton this is liability of Impark . So please advise me how Impark will deal with this vehicle damage.
Please contact me at [protected].

I called impark office as well on same day and customer service rep took my details and assured that I will get a call from them regarding this matter. Since nobody called and reacted to this matter until now. So filling an online complaint regarding this.

Hope to hear from you at the earliest .

Thanks,
Lovedeep Suri

Notice# 13A403374.
I had every intention of paying for my parking.

The machine is the problem!
It doesnt take bills!
It doesnt take debit!
It doesnt take credit card!

so with nothing else on me I left!

This is terrible and I will not be paying this bill!

Date: Oct.[protected]:14am
P# 34

location 100 Queens Ave London ON

This is just unfair, if you had the means for me to pay this I definately would of, but who comes to court with a pocket full of change of $ 15.00

Just ridicoulous!

On Sept 26, 2017 AM I parked in lot #1024 by the Port Moody West Coast Express. By mistake, I paid for the parking of my old car 116 FJK (as it was previously registered in the system). I realized the error and immediately called the telephone number posted in the lot [protected]). I spoke with someone at customer service and requested that the $3 be transferred to my new car (EF5 58W). I was told me they could not do this, and that I had to call back the pay by phone number to park my new car and then, I was clearly instructed to call [protected] to arrange for a refund. I expressed that it would cost more for the postage and their time to process this $3 refund. However, I did as directed and was told that there was no record of any paid parking (of either of the 2 cars) this morning. I have now learned that the telephone number I was instructed to call was to Westpark - an entirely separate company that also manages parking lots! This caused great confusion as I had no idea I was calling another company. To further confuse the situation... I parked in an Impark lot but the online receipt (that I was later able to secure) was to an Imperial lot.

This confusion continued as the representative at Westpark told me to contact Impark to get proof of purchase so that they could issue a refund. I then called Impark (spoke with Mark Lothman) to find out how to get the proof of purchase info. He walked me through it online (I cut and pasted the proof of payment below). Impark (Mark Lothman) then gave me Westpark's email address so I could get my refund processed. I emailed Westpark and received a telephone call from their customer service explaining that Westpark was not at all responsible as I did not park in their lot.

Here is the info from the Impark (? Imperial) website.

Location: 1024
License: EF558W From 7:29 AM 9/26/2017
To 11:59 PM 9/26/2017 Imperial Parking
Parking $3.00 CAD
Location: 1024
License: 116FJK From 7:11 AM 9/26/2017
To 11:59 PM 9/26/2017 Imperial Parking
Parking $3.00 CAD

I would have emailed Impark about this but their website does not list any contact email addresses (only telephone numbers). This is about what is right and good customer service.
I would be happy to share my relevant emails, but there was not anyway to attach them.

Hello, this is not a complaint at all, hope I'm in the correct web site explaining my issue. On Oct.1 my husband and I arrived Richmond, Vancouver BC by crossing the border, driving a rental vehicle in Seattle.
We decided to park the vehicle by ourselves (instead of paying valet) but we parked in the wrong parking area. We didn't notice until the next morning when we saw the notice from impark placed in the front wind shield.
The hotel asked me to called your office directly and explained my mistake. The instruction that I received is the steps that I'm following now.
Please understand that it was not my intention to has this happened. Please accept my apologize if this is causing your offices more job time.
Thanks for understanding.

On June 16, 2017 I parked in the Impark lot near St Michael's hospital in Toronto, ON. I paid $30 to the attendant upon entering the lot. When I returned to the car several hours later I found an $80 ticket on the car. I should not be ticketed when I paid to park in the lot. I made an effort to contact Impark through their website and have received no reply apart from threat letters saying they are sending the ticket to a collection agency. I expect to have this ticket dropped as it was unfounded. Tickets aren't legitimate if they offer no complaint resolution process.