Jackson Hewitt
Reviews and Complaints

I filed my taxes on [protected] I was told that I would have my refund 3 days after the irs accepted my return wich they did the next day. I am now being told that this is a big lie and that it will be 8-15 days. So now I have no money and they charged me 323 dollars for nothing and they are not willing to do a damn thing about it. I will never go back their and I will post complaints where ever I can I can not believe they are just allowed to lie and get away with it. Jackson hewitt is ripping off the american people who are struggling so bad right now. They should be put out of business!

This concerns my experiences as a Jackson Hewitt customer on Tuesday, January 26th 2009.

It was NOT a good experience.

First, some explanation is in order. Like so many people right now, the phrase “a rock & a hard place” barely begins to describe the dire straits my family & I find ourselves in. An eviction notice was served on us resulting in being locked out of our home. I won't bore you with the rest of the details. Since Jackson-Hewitt's heavily advertised next-day refund seemed to be our best way out of this predicament (a solution that I was highly reluctant to use for obvious reasons that we all know), we first went to the nearest location to our (used-to-be home) here in High Point NC.

The young gentleman there (apparently a recent immigrant from somewhere, with an accent so heavy it was hard to understand) could hardly function without calling a supervisor first, wasting time over a question he should have already known the answer. Having no time to waste (locked out of our house, desperate...remember?) we went to the next nearest Jackson-Hewitt location.

The office supervisor, did a warm & competent job in preparing our taxes. We explained our emergency situation to her, & how important a next-day refund was to us due to our situation, as well as admitting that otherwise, I would've done the taxes myself. This is an important fact to bear in mind, & is at the core of my complaint with Jackson-Hewitt's services. She was kind, patient, & knowledgeable in helping us navigate through what we needed to do. This makes what happened at the end of our transaction with Jackson-Hewitt's services even more suspect.

Remember, we had explained up front when we first sat down at the supervisor's desk how important & crucial a next-day refund was to my entire now-homeless family. Moreover, this was explained to a woman with 30 years experience in tax preparation (by her own words) and undoubtedly several years experience within the Jackson-Hewitt organization to have risen to the position of Office Supervisor. After the two hours of work to slog through our brief foray into retail business, then we find out that self-employment dis-qualifies us for the one reason we were there in the first place. We were left feeling obligated since she had spent all this time with us. Meanwhile, she did or said nothing that would indicate our right to walk away since our chief goal (which we disclosed as soon as we sat down at her desk) was not met.

This was inexcusable, & strikes me as a deceptive sales practice since our preparer knew what our situation was & through her vast tax-preparing experience with Jackson-Hewitt, no doubt knew the next-day refund policy concerning self-employment income, but did not disclose it up front. This deception cost us $385.95 for a refund that we would've not gotten any sooner than if I had e-filed (via Turbo-Tax). That included charging us 49.95 to issue the check.

In addition, I am forced to conclude that this is apparently company policy not to disclose such important information first, since she was otherwise so extremely pleasant & helpful. In addition, blaming it on the bank that Jackson-Hewitt runs these transactions through is not a valid excuse either, which was explained via previous paragraphs concerning the preparer's experience.

Due to these factors, I can only conclude that we were victims of deceptive sales policies set at Jackson-Hewitt's corporate level, that have much more in common with a shady used-car dealership than a nationwide tax-preparation firm.

So, much like our experiences with Jackson-Hewitt, I have saved until last what my policy will be concerning this matter:

First & foremost, Jackson-Hewitt has seen the first and last dime will ever get from me or any member of my family. We were willing to put up with the exorbitant fees & interest of a next-day “refund” at rates that would make a loan shark salivate, as the price we had to pay to have a roof over our heads. We are not willing to do so under these fraudulent circumstances.

Next, I will avail myself of every local media outlet with a consumer affairs division & send them a copy of this letter. I don't think I have to tell anyone that the fact that Jackson-Hewitt advertises with these same media outlets will not shield them. Car dealerships tried that concerning disparaging articles about their sales practices that have appeared in newspapers & TV stations across the country only to have that kind of finagling & advertiser “boycotting” struck down in several court cases concerning the rights of a free press.

Next, we have the internet. I will be visiting as many consumer-protection sites as I possibly can to spread the word about how this all went down. Geometric progression will take care of the rest.

I have written the company so they know that I'm dead serious about taking these steps, & they will not simply evaporate due to the struggles we're having.

I went there january 8 to have my taxes prepared. Krystal the preparer not only filed my taxes wrong but instead of being honest and admitting that she was new and asking for asisstance, she and her co-workers continued to be dehonest saying they would not charge me to make the correction which would require waiving the fee for an admendment. So when I called todat they told me they can't waived the fee for the admendment. I feel I shouldn't be charged for her mistake. Then I ask for the number to the corporate office, she told me they can't give out the number. I looked up corporate and all they could tell me was sorry. So I paid $184.00 to be told sorry and do the amendment my self. Me, my family and friends always have taxes our taxes prepared at jackson hewitt. We will seek other avenues.

I had an appointment w jackson hewitt 11-16-09 i called a week before and asked if i had to have had my taxes done there in the past to get the moneypower line of credit loan. i was told "no" that has nothing to do with this. Well the printers were not working when i had my aptmnt. so i wasted my lunch hr. n had to go back after work, the guy who "helped" me seemed unfamiliar with the basic steps of the process and was receiving personal texts on his phone, reading and laughing at about them, and texting back in between entering my info into the computer. Of course i was denied even though i made under $40, 000 and have 2 qualified dependent. (My refund is around $5000) So i had to write to MetaBank to see why. The response said "INSUFFICIENT HISTORY OF TAX RELATED LOAN PRODUCTS" So i called the # in the letter they said it was because i never had a loan with Jackson Hewitt before. when i told them that jackson hewitt said that it was not mandatory, they said "we cannot control what Jackson Hewitt tells their customers.

You should check out the sub standard loans Jackson Hewitt is offering to the public. The loans themselves pray upon desperate people to get only a small amount of money. The borrower usually gets either about 400 or 200. These loans not only include huge fees for the loan themselves but also have a contengent fee that requires the borrower to put their refund on the card in additon to the original loan. They then charge an addition fee of 1.5% to load the card (a debit card) and fees for every transaction. These loans need to be exposed for what they are. The borrower pays an effective APR of up to 400% interest. It usually works out as a loan for about 60 days and you pay back sometimes over 600 to get 400 and up to 400 to get 200. What a deal. The contengent fees are not well disclosed.

I cannot talk to you directly as I am a franchisee, but the company is based out of NJ and I think what we are doing is taking advantage of desparate people.

These loans are a terrable product that only serves to make a large company millions while they take advantage of the poor.

I just got off the phone with a gent named Phillip at Jackson Hewit at 15th and Custer in plano. I asked for a copy of my signed tax return from last year. He stated that he could draft that for me, but I should call [protected] to get an idea if there is a closer store. I called and punched in 75093. The automated service directed me to a 'customer service' rep named Stella. She refused to give me her location. She stated that she owen the company. She told me that I should go to speak with Phillip. She then hung up on me.

Great customer service from Jackson Hewitt in Plano, TX. :-(

Mark

I've been going to JH since 2017 and hadb't had any problems until I moved to Delaware Oh. in 2017. That office was completly incompitent and charged me for a city tax form that was never filed. I kept getting notices from the city saying that I never filed.

On top of that they didn't seem to catch the fact that Columbus was still charging me for an entire year and a half for taxes even though I did not live or work in Columbus anymore. When I asked them about it they said that was normal. I called the city and they said they have been wrongly taking taxes out accidentally and refunded my money after filling out a form. When JH was notified about this and I demanded some type of compensation for these 2 issues the woman became very rude. So I called the main office and told them what was happening and assured me she would be able to fix it. To make sure they'd fix it I put a stop payment on my check for that years taxes they had just done.

Long story short they never fixed the problem and just denied everything. Eventually a very nice lady at from the city helped me fix all the problems JH caused for FREE.

I will never pay that much money for those idiots to do my taxes again. It's a overpriced especially when all they do is enter numbers into their computer and don't pay attention half the time to what they enter. Even though it's a pain in my butt I'm just going to do my own taxes this year FREE of charge. I bet I'll even do a better job than JH.

I have worked for and had my taxes with Jackson Hewitt. In Kansas City, MO and surrounding areas - Grandview, Independence . .. The phone numbers for the stores roll to Indiana and you are told that they are too busy to answer etc. I had questions about my last years taxes but was unable to speak with anyone. Also when starting this years tax class I was sent to the wrong location, wich left me stranded in my wheelchair, in the rain. All calls eventually roll to Indiana and no one ever seems sure about what's going on - class start dates etc. nor is there website kept up to date.

I went to a store location in Chipley to file my taxes electronically. This was done on Jan. 21, 2009, I asked for my taxes to be back within the two week period which would have been Feb. 6, 2009 at the latest I would have gotten them back. It is now March 2, 2009 still no taxes... I call Jackson Hewitt they act like they do not want to help me at all and I call the Irs and they say that Jackson Hewitt is having auditing problems. But of course when I tell Jackson Hewitt this, they do not want to believe me. What should I do in a situation like this?

Jacklynn Butler
Tax [protected]@Jacksonhewitt
Edward D. Irons
On 01-14-2009 Ms.Butler issued me a "Money now loan" pending
my w2 arrival.She estimated my refund to be 7098 which was correct.After getting my w2, She electronically filed my taxes on01-28-2009.We discussed my unpaid finances and she assured me that if I go ahead and file on that day that she could have my check in 7 days.She applied me for a "refund anticipation loan" and it was deined because of something in my tax preparation.After waiting 2 weeks and still no check I visited Ms.butler and she told me that it was not her problem that it was the irs.She was very rude and unprofessional.

This complaint against Jackson Hewitt Tax Service is not new, but ongoing ever since our 2005 and 2006 Federal and State Income Tax was wrongfully prepared. For 2005 I had to pay $1, 273.51 for overpayment of Federal Income Tax. For 2006 I had to pay $1, 609.60 for overpayment of South Carolina State Income Tax. That totals $2883.11 I had to pay out of pocket for ridiculous mistakes made by two incompetent tax preparers employed by Jackson Hewitt.

Ms. Kovolenko has taken some responsibility and reimbursed us for a substantial amount of the tax overpayment, but only several hundred dollars more than I have had to pay. The $1, 609.60 overpayment from the South Carolina State Tax is money I never received. The entire amount ($2, 231.00) was issued to Loris Hospital in South Carolina for billing quite a few years ago for services my wife’s ex-husband failed to pay. I can live with that fact, but to have to pay back money I didn’t receive due to a mistake Jackson Hewitt made is not acceptable. Had the state income tax been prepared correctly I would not have had to pay $1, 609.60 I never had or was supposed to have. Since beginning this letter of complaint I have received another notice from the South Carolina Department of Revenue that I additionally owe $311.00 for the year of 2005.

Obviously Jackson Hewitt Tax Service and/or Ms. Kovolenko has decided that taking 50% responsibility for their mistakes is satisfactory and I should be content with the decision. I am not. If Jackson Hewitt was the reputable company they claim to be this calamity would be totally rectified.

Jackson Hewitt has employees that change your tax info without your knowledge. In 2006, i called the first Jackson Hewitt in the phonebook to see how busy they were. Once i found out that they had openings i went and had my taxes done.°2 years later, i received a letter from the IRS stating that i could be a material witness in a criminal investigation. I called them and found out that the Manager of the JH i went to 2 years in a row had altered my federal tax withholdings by over 2, 000. I was livid.

I asked the IRS agent what i had to do to resolve this. He suggested i call JH and ask them about a service they are supposed to offer called the gold guarantee, which puts any discrepancies in JH's lap. I was never offered this service and dint know it existed. JH was not willing to help and kept putting me on hold.

Now i am making arrangements to pay back 2 grand that i never asked for. In todays time noone has 2 grand laying around waiting to be spent. If anyone has a class action suit going in Philadelphia, PA please let me know by responding. The IRS said that it is over 100 people that this guy did this to.