JC Penney
Reviews and Complaints

I placed order # [protected] on 10/23/2017 as a birthday gift fir my husband . The next day I received a confirmation email stating the order had been shipped as of 10/24/2017 and I could track the order it would be delivered by UPS. So i waited a few days and called on 10/27/2017 since I had not received another email yet the order department said it was shipped and to allow more time. I called back on 10/31/2017 and was told they were not sure what was going on with the order but to call back in a couple days if I had not received a update. Called back today 11/02/2017 and was told that something was wrong with the order and they could not cancel the order since it showed shipped. I was on the phone for 2 hours with no resolution.

I came to pick up a piece I had pre purchased for a sale, the women helping me the prior day showed me exactly where it would be store and the women today would not look in the box because she's needed my receipt regardless if there was a receipt with my info attached to my piece. I waited over 30 minutes and she was very rude. I continued to ask her why she couldn't just match me with the receipt and my OD since I used my JCPenney credit and she continued to refuse to look in the drawer where I know it was stores until finally she did it the way I had suggested. I argued with her as to why she couldn't do that in the first place when I had told her to and she said it's easier if I have the receipt yet all she had to do was open the drawer and match my credit card info on the receipt with my id. It's ridiculous that she said she didn't want to argue but yet she did what I told her to in the first place. Also a very unapologetic attitude. I will no longer be purchasing jewelry from JCPenney and prefer Kay Jewelers because of the service and attitude of this employee. The employee is Carolyn #394

I ordered 3 items 7 days ago. I received emails showing the delivery times, and showing the order status. 7 days LATER I receive an email that the item is out of stock. Now...forgive me...BUT HOW can it be out of stock when I ordered it 7 days ago? Why didn't you tell me then? So ...let me guess...you let people continue to order after it was out of stock and BAM! I'm the one thinking I was receiving the shirt today and I'm not. Explain this please? I'm furious. I order frequently from you. I WILL NOT DO IT AGAIN WITHOUT AN APPROPRIATE EXPLANATION! To add to the problem, when I called to get an answer as to why it took a WHOLE WEEK to tell me it was out of stock, the woman just said. "i don't know". When I asked who I could speak to about this craziness, she said "no one". I'm appalled. Penny's ...you're on you way out. Tell me...explain it. I'm totally shocked at this.

I received a coupon for 50.00 off a hair color and cut with a designer or Sir designer. I called for a appointment and was told that there was no designer at there store and the Sir designers did not feel comfortable doing my hair as I have African American hair. There are hair stylist available to do my hair but they are at a Master level and that my coupon would not valid for that level of service.. I feel that I am being discriminated against since I am African American. I though all stylist should be able to do all types of hair with employment. So basically my coupon is being denied because I am black. I was only wanting a hair color and a hair cut. Nothing major. Thanks for allow me to express my disappoinment

I ordered a washer and dryer stackable set with the stacking kit and hoses, then when they came to deliver the set the delivery men said I didn't order the stacking kit and they couldn't deliver it and I had to go buy a kit myself then they would come back. I called and the phone agents say I only purchased 2 stacking services and not the kit. I was specifically told by the sales agent that I needed to buy two stacking kits one for the bottom and one for the middle and this is what he sold me. So then the phone agent tell me I can go buy one and they will reimburse me half of the kit meanwhile I'm still being charged $40 twice for what I thought was the stacking kit and still don't have my washer or dryer for another week and have to make arrangements again to have someone here at my home for delivery because I do have a job! Great customer service Jc penny for selling me the wrong products and then making it my responsibility to fix it and my time and inconvenience to have it delivered and installed! No thanks I will go elsewhere where the staff know what there selling and all of the products that are purchased are delivered together!

My wife ordered a couch in early September 2017 from JC Penney. We were told several different delivery times over the next few weeks, but eventually it was to be delivered the morning of October 27th. When the delivery truck arrived, the delivery person said they couldn't bring all of the couch inside and were going to leave a large portion of it on a pallet in our driveway. We were also told that they weren't going to open the boxes or move the couch into place and that we should open the boxes outside, as they were full of packing peanuts and would most likely make a big mess. The very first box had a large hole in it and it was clear and easy to see that the couch was significantly damaged without even opening the box.

We didn't want to receive the item in that state, but were told we just needed to add a comment on the form we were supposed to sign. We didn't want to take in a damaged item that was going to need to be removed at some point or assume responsibility for an item that was already damaged.

After loading the box back onto the truck, the delivery driver asked me to speak with his supervisor on his phone. We explained that we were unhappy and assumed that an undamaged replacement couch would be sent to us in an expedited manner. The supervisor seemed annoyed and came across as patronizing, said that he could only give us a refund, that we would have to personally reorder the couch, and that it would take another six weeks at least for us to see it. To reorder the couch we wouldn't be able to take advantage of the sale that we initially had. We don't want to wait 6 more weeks for an item that should have arrived undamaged and without so much run around on a delivery time.

We're very unhappy with the efforts taken by the people that we've dealt with to make us receive this obviously mishandled and damaged item.

A representative from JC Penney contacted my wife and said that we could've had a new one sent and didn't understand why the supervisor we had spoken with had said that. Since that original supervisor had already started the refund process, we were told we had no other options besides reordering another couch entirely. We were also informed that if we wanted to complain, that we really had to complain to the separate companies that JC Penney had contracted to warehouse and then another to deliver the couch.

We don't understand why this was even an issue. If you buy a product from a business and it turns out to be broken, a good company would simply replace it and apologize for the inconvenience. That's all we wanted.

Who packs an entire couch in packing peanuts? I think most people with any sort of common sense, or whom have packed anything fragile in a box ever, would've been able to see that this was horribly packaged and mishandled.

After being tossed around on the phone by people at the warehouse, the delivery company and JC Penney, we're going to take our refund and buy a couch somewhere else.

L Goldrick and B Pezzaglia, order #[protected]

I received a $10 reward coupon and placed an order online for same day pick up. I did not get a confirmation for pickup until the next day. The email said my order was cancelled because they did not have it at the store. No big deal right but my 10 reward was not refunded. I called customer service and was told orders cancelled do not get the 10 refunded. I told her that the store cancelled the order because they did not have the item but I get punished because the store cancelled my order. I think that is not fair and customer service was not Willing to do anything. At this point I will be taking my business elsewhere.

To whom it may concern,
My name is Kimberly Lyons I was issued a 10 reward
With my current J.C. Penney card .
I also had a 100.00 gift card for J.C. Penney my total order was 128.00 I was told I couldn't use my gift card I had to use my credit card ? Because I used the reward . I've had my Penney's card for years !
After saying I was calling corporate all of sudden she said I had to put at least half on my credit card .
I'm really upset and appalled I was treated this way.
I'm thinking that I will
Never shop J.C. Penney Clifton park New York gain
By the way it was my
Favorite store in the past .
Thanks for your time .
Kimberly Lyons
[protected]@aol.com

You can access my account [protected] and see I get hair cuts often at JCP. For starters, the appearance of stylest #0967 was not professional. I wanted to walk out but my wife wanted me to have a hair cut. It took the longest to cut my hair ever 50 min for a regular trim that ended up butchering my hair and was embarrassing to leaves looking like that and having to pay. I thought all stylest went to school but this one appears to need more time. My hair looks like a child cut it. I am very disappointed. I know lots of people want something exotic and maybe that's what she's used to, but I wanted a simple old fashion men's trim like I usually get. It will take 2 months to grow out and look normal with frequent trimming to shape it back up. When I walked out my wife was so mad she left the salon area.

I was searching for a bomber jacket and I added a couple of items to the cart. Due to a glitch in their software, the order was placed without my concern. I received an email which shows Tax - TBD, shipping - TBD and final amount as TBD. After a day or two, $32.32 was deducted from my credit card and items were shipped to my home address. Since we did not like them, I returned the order at local JC Penney store. When I returned them at store, I received only $22.66 and I was told the balance will be returned automatically by their online services. It has been almost two weeks over and I am yet to get balance $9.66. Customer support phone services and Chat online services could not fix the problem.

Order # [protected]

I was told that items could be ordered if not on floor. The salesperson tried to order a size 16 Liz Claiborne black jacket for me but could not find it her on computer. She then told me that I could find same item in a size 14 in Women Plus but I could not find item. When I told her that I could not find item she should of immediately called a salesperson to where I was. This should always be done. This looked VERY bad on store. I left empty handed not taking advantage of 60% sale & will tell all of my experience.

Hello!
I am complaining about an employee of yours at the mall at Barnes crossing location in Tupelo ms. I went in a bout a week ago to buy some clothes and asked for assistance. She blew her breathe at me and rolled her eyes like she didn't want to help me. I immediately put my items back and Left. I spend a good amount of money with your company and with employees like her I won't be spending another dime there.

Have a wonderful day!

My name is Mercedes and I am very upset with your photography manager. I went last Saturday to take pictures of my daughter for her birthday invitation . We took atleast 30 minutes putting the invitation together. By the way her birthday party is already next Saturday. I go to pick up my invitations and turns out the lady that helped didn't add the invitations into my order. Oh my goodness I wanted to cry so bad. It was my first time ever going to Jc penny to take my kids picture and the last. This really sucks. And the manager wasn't even professional about being sorry. Worst experience ever. I need somebody to call me back because this is not fair. I am still angry

Do not order any items sold through sports fan shop. JCP will charge you for the item which never arrives. In store pick will not cancel the order even though it hasn't arrived, your told to call the 800 number and they tell you a representative will call you back in 48 hrs. 48 hrs later no call back. You have to call them, be placed on ignore for 16 minutes, when connected they tell you only the original store pick up location can cancel the order. REALLY! Such a complete run-a-round. Once you finally get through to someone and get the item cancelled it takes an additional 5 days for the credit to show up. In summary, 30 days wasted, no Ohio State t-shirt and still waiting for the credit.

On 8/21/17 I purchased $1016.06 in custom blinds. The blinds arrived about 6 weeks later. On 10/9 I returned one damaged blind and ordered the same replacement. At that time, I asked the clerk whether my points or certificates showed on my account and was told no, and she gave me the phone number to call the Rewards Program. I did so today and spoke to LaTrea and her supervisor, Calvin. LaTrea told me that I had 2 email accounts ([protected]@msn.com and [protected]@q.com). The points went to my msn.com account. I haven't had that email account for probably 20 years. I asked LaTrea to combine the two email accounts, as that is an old email no longer used. I assumed then that I should have use of my Reward certificates.

After talking to her supervisor, she came back and told me that the good news was that I had earned 5 certificates, but unfortunately that they had expired about Oct. 22 (if I remember correct). She seemed to giggle at that. She said her records showed that they had sent me a reminder about 7 days before they expired and couldn't reissue the certificates.

I then spoke to her supervisor who didn't even listen to my issues, only went by what he had heard from LaTrea. He said his records showed they had sent me emails several times. He said the information I received from the store clerk when inquiring about my points and certificates was false information. He said he would send in my complaint to Corporate. Obviously, you wouldn't be hearing my side of the issue; thus, I am writing to you now.

By the end of the conversation with Calvin, I was irate. Being a platinum card holder and having a JCPenney card since 1983, I couldn't believe the way I was being treated. I definitely didn't feel the "feel-good loyalty program" that was advertised.

1) I can't even remember the last time I may have used Rewards points/certificates - if ever.
2) How was it I had two Rewards accounts; one with an email I haven't used for over 20 years.
3) If indeed I had two Rewards accounts, why wasn't the most recent one used.
4) How is it that the store clerk didn't show any Reward points or certificates when I inquired on 10/9.
5) I will continue to maintain that I never received any email saying that I had Reward certificates (or I wouldn't have asked on 10/9 at the store) or any reminder emails that they were expiring. If I had, I would have jumped on it! I don't know what email they sent the emails to and I wouldn't expect them to come in as spam. I keep my deleted emails for a month before I "empty deleted items."

The ideal solution would be for JC Penney to reissue me certificates that I believe I am do.

Peggy Winston
2317 48th Ave
Longview, WA 98632
[protected]@q.com

So glad to pay off my JCP card today after I called and canceled after having it less than 3 months due to your Mount Juliet Tennessee store manager. What an absolute [censor]! Hope this this store closes and I'll be there to laugh when this [censor] doesn't have a job! If I hadn't been 2 hours away driving, I would've come in the store to make him talk to me like that in person.

There is a video in facebook that announces the closing of your store and that sephora was giving "free beauty samples' based on 4 simple skin questions by" only paying $5 for shipping". As I have been a client of jc penney forever, I just went on and ordered my free samples for a limited time before the store closeout. The sent two tiny samples by mail to my address. After a month, the bank charged me with $ 92.97 so I went to my bank, cancelled the payment and changed my card. To my surprise, one more charge for $ 92.97 came. My bank made the claim and were informed that I had agreed to the terms and conditions of sephora and therefore they had to allow these payments. When I called a company named"brilliant beauty"I was told that I did not cancelled my ' subscription" and therefore agreed to pay for these samples. They did nor send any more product. I spoke to the supervisor and he explained that it was not their responsibility for I had nor cancelled the subscription I had not made! This charge for $ 185.94 has been paid to this company using your name. I am trying to get back this amount for I consider it represents a scam. They gave me euphoria's (I do not know what is their relation with sephora) to make this claim: [protected]@try/euphoria/skin.com. As you can see, I have been caught in a facebook scam under your name and will highly appreciate if you could assist me in this matter. Maria hernandez [protected]@yahoo.com (Ph. [protected])

Hello,

My name is Brandon West and I was in your JCPenny Store in Anchorage Alaska and was scammed by your cashier when he was checking me out with my purchase.

At the time I was buying some clothes the cashier asked if I wanted to join JCPenny club to get an additional 15% off my purchase today. I told him I did not want joint anything that required to run my credit report.

I told him I was in the middle of rebuilding my credit and I know I dont have the credit yet for a JCPenny Credit card and in fact I was saving to buy a house. I told him if they run my report I will be denied and it will ding my credit which I don't want.

He then told me that the promo wont run my credit and he will make sure that wont happen. I was already skeptical and I should have not believed him, however in the end I did believe him and he signed me up. Well I got this in the mail from the credit company that you use that you checked my credit and denied me. I also check with my credit report that I have and it shows that JCPenny did check my credit report and I did get dinged for that check and denial.

I am really upset and and I feel I was scammed by your employee so they can meet what ever quota they need to meet for your company. I was lied to and it effected my credit as well. This is unacceptable behavior by your employee and it affected my credit as well.

I would like JCPenny to look into this matter and insure this does not happen again.

Also while I am writting you this letter, I am a long term shopper of JCPenny and I spend about $1500 or more a year on clothes. I buy from the big and tall section that you have in the Anchorage Alaska store. That section has declined very much in the last three years and needs your attention immediately. The money I spend is lower every year because of the no inventory that you keep there. In order to be a big and tall section you need big and tall clothes. I am very tall at 6'4 and big as well and need 5XL shirts. When I first starting shopping three years ago at your store you had many 5XL shirt. Today at your store you have 1 shirt total that is a 5XL shirt and its a bright green shirt that nobody would buy. You have plenty of pants for me however you have no shirts that I can buy. Yet you still advertise a big and tall section. If you have no inventory then why keep the section and if you have no inventory then it does not make any sense for me to go to your store to just buy pants. I have always been a good customer and I would like to stay one because I like your prices, but you need something for me to buy in order for me to stay as a customer. That department use to be good for over the past three years it has gotten horrible and declined completely.

Thank you for your promt attention to both my issues.

Brandon West

I was at JC Penney in Palestine TX when the manager Megan and sales person Jessica was very rude, bras was on sale buy one get one they didn't honorary the sale, I asked for there names Jessica stated you can have my name She had put out the wrong sign and said she didn't care and went on an on, Megan said no she wasn't going to honorary it after she heard Jessica day she put out the wrong sign, it's false advertising when you don't sale things for the prize you advertised

I ordered two makeup products on 10/5/17. As of 10/18, they still were "pending shipment" so I called customer service. She said it would get processed soon. I called back the next day as that wasn't satisfying to me. on 10/19 the woman said she would research and give me a call back. She didn't. On 10/24, I spoke to a supervisor who gave me an explanation that the computers at Sephora didn't receive the order from JC Penney so the order would not be filled and there was nothing they could do despite being able to verify and view the order. I would have to be sent a gift card in the mail to refund the portion I paid with a $50 gift card. Two days later I still was seeing the order active in the system so I called again. First time, the woman placed me on hold without telling me, told me she saw my gift card had a balance so there was nothing else to do (it didn't have a balance) and then disconnected me when I was speaking mid-sentence. I called back and another representative seemed helpful at first and explained it does take time to process a cancellation. THEN she placed me on hold for OVER 30 minutes without so much as coming back on the line to check in. This is the definition of bad customer service. So to date I have no products and no $50 refunded. Essentially they just took my $50.