I ordered a dress on 7/20/11 and received 8/25/11. On 8/26/11, in accordance w/JJsHouse return policy instructions, I notified them of my intent to return the dress for a refund. The dress was huge in the top, wouldn't zip all the way in the back, halter hooks wouldn't stay hooked, it had gaps and was baggy in places that should have been fitted, and the lining of the dress was not sewn correctly. (It balloons up 4-5" above the dress line and clearly was supposed to sit just above the dress line).
I emailed them for their Product Return Form Request that they say you must include w/your return. I received an email back wanting pictures of the problems. I sent pictures and received their reply that the dress was made exactly according to the measurements of the size I ordered. Said it was common that a standard-size dress wouldn't fit perfectly because they weren't tailored. Also stated that most dresses can easily be altered by a skilled tailor or professional seamstress and that I should check w/my local tailors to see if they could do the alterations for me. And, of course, they would appreciate my understanding why they weren't going to take the dress back. They didn't even bother to mention the dress lining not being sewn correctly.
The dress also arrived in a compact mailing package which caused the entire dress to be wrinkled but they just said that was their best way to send to save on shipping costs. This company has no intention of accepting any returns for any reason so what you get is what you are stuck with. I have posted my complaints on their Facebook page which they keep removing mine (and other's) negative remarks and comments. I wish I had known that their return policy was, there was no return policy. They got $105 in their pocket; I got a dress I'll never be able to wear. Unbelievable to think a company can get away with this.
Just an update, JJ's House finally refunded my money last week. I don't know what changed as they were adamant since they said the dress was made according to their size charts, it was out of the question to request a refund, for any reason. The lesson I've learned from this experience is to be sure you are aware of the company you are dealing with, their return policy, and try to find other customer's reviews. Unfortunately, on places like Facebook, any comment that is not liked can be (and was) removed by JJ's House, so I saw no negative reviews or comments until after I experienced this situation. Only reviews I found were from satisfied customers. If I was going to have a dress custom made in the future, it would not be via the internet. I figured since I just ordered a standard size, it would just be off the rack like in any department store. This was a tough lesson to learn as I had never experienced this sort of situation before, but I will be more cautious from now on.
The complaint has been investigated and resolved to the customer’s satisfaction.
I ordered two sizes of the same dress to see which one would fit best. I kept the size 8 and tried to return the size 10. THEY DO NOT ACCEPT RETURNS. I could not zip up the zipper and the material was very thin and looked different than the one online. They offered me a 10% coupon...I will never buy from here again. Please take my advice and do not buy from them. What kind of clothing company doesn't let you return items?!?!
6/6/2018 same problem here for 10days they said I didn't place and order. could not fine me in system, never sent me an email confirmation. They asked if I put it under a different name, or e-mail. Then said sorry we got no record, now after no more response to my emails. The dress shows up at my door, don't fit poor quality for price. Wish I would have read reviews first, my bank did stop payment on the charge. I'm not sending them nothing back unless they send me a return label FREE*** Upset Texan>>>>>
My dresses arrived to-day. After reading this post. I'm in trouble. The dresses are beautiful but do not fit. I wonder how difficult it will be for me to ask them to exchange the dresses to fit me. I ordered the right size I normally wear, but these dresses do not fit me. wish me luck. I'm attending a wedding that is just around the corner. wish me luck.